Sky VIP accessibility

As a thank you for being with us, we set up Sky VIP to give you access to great offers and rewards. And the longer you’re with us, the better they get.

Low vision website guidance

Have low vision and want to know how you can improve the way you read and navigate websites? Go to our low vision features guide on our dedicated Sky Accessibility website.

Using Sky VIP with a screen-reader

The best way to experience Sky VIP is directly through the My Sky app, available on Apple and Android devices. Both the app and its VIP section provide support for VoiceOver (Apple) and TalkBack (Android) screen-readers.

If you’re a screen-reader user who’s having trouble claiming rewards online, we’re really sorry for any inconvenience and highly recommend using the My Sky app instead, if that’s an option for you. If it isn’t, please get in touch with our dedicated accessibility team using the options at the bottom of the page. To get in touch via British Sign Language Live Sign, head over to our accessibility website.

Attending a Sky VIP experience

We try to ensure that all events are held at accessible venues.

If you have any specific requirements; when you get your confirmation stating you’ve been allocated tickets, email us at support@skyticketit.com so we can help you have the best possible experience. Our dedicated team will be able to check the venue’s accessibility and request easily accessible seating. In some instances, accessible seating may only be available at short notice. Where wheelchair spaces are available, these will be offered on a first-come, first-served basis.

Read the FAQs covering accessibility for each of our events in the My Sky app. You’ll find our contact details there too, so you can let us know about your requirements.

For more general info about Sky VIP, see our Sky VIP guide.