Other sound problems

  1. Press Home on your Sky Q remote, then select Settings followed by System info.
  2. Take note of the Hardware Version and Software Version.
  3. Go to How to check which Sky box you have to make sure the Software Version listed in the table matches the version on your Sky Q box.

If they match, your box is already on the correct software and doesn't need updating. If they don't match, you'll need to complete a software download.

If you've only got sound problems on one channel, there's probably a problem with the broadcaster rather than your Sky box. Try again later to see if the problem's fixed.

Loose cables can cause sound problems. Check both ends of your HDMI or AV cable to make sure it's securely connected to both your TV and your Sky Q or Sky Q Mini box.

If you’re still having problems, try another HDMI socket on your TV.

If using a soundbar or a home cinema system, try disconnecting your other device and connecting your HDMI cable directly to your Sky Q or Sky Q Mini box instead. If that fixes your problem, there’s likely an issue with the device you disconnected and you’ll need to contact the manufacturer for more help.

Still having problems? You might need to book an engineer visit online.