No Satellite Signal on the Sky Go app

The Sky Go app automatically connects to your Sky Q box when you're at home and on the same broadband network. So if you're getting a No Satellite Signal error message on your Sky Q box and try to use the Sky Go app instead, you'll get one on there too.

To disconnect your Sky Go app from your Sky Q box:

  1. In the Sky Go app, go to Settings.
  2. Under Preferences, look for Connect to Sky Q box and move the slider to the left. You’ll see a ‘Disconnected from Sky Q box’ confirmation message at the bottom of the screen.

To reconnect to your Sky Q box, move the slider to the right. You’ll see a ‘Connected to Sky Q box’ confirmation message at the bottom of the screen.

  1. In the Sky Go app, go to Settings.
  2. Toggle Connect to a Sky Q box to Off.

To reconnect Sky Go to your Sky Q box, toggle Connect to a Sky Q box back On.

  1. Open the Sky Go app and select Settings > Preferences.
  2. Select Connect to Sky Q box and change the setting to Off.

To reconnect to your Sky Q box, just change the setting back to On.

To fix a problem with the satellite signal on your Sky Q box, follow our No Satellite Signal troubleshooting guide.