No Satellite Signal on the Sky Go app

The Sky Go app automatically connects to your Sky Q box when you're at home and on the same broadband network. So if you're getting a No Satellite Signal error message on your Sky Q box and try to use the Sky Go app instead, you'll get one on there too.

To disconnect your Sky Go app from your Sky Q box:

  1. In the Sky Go app, go to Settings.
  2. Under Preferences, look for Connect to Sky Q box and move the slider to the left. You’ll see a ‘Disconnected from Sky Q box’ confirmation message at the bottom of the screen.

To reconnect to your Sky Q box, move the slider to the right. You’ll see a ‘Connected to Sky Q box’ confirmation message at the bottom of the screen.

  1. Open your notifications panel (usually by swiping down from the top of the screen).
  2. Select the Sky Go Connected to your Sky Q box notification.
  3. Select Disconnect.

To reconnect to your Sky Q box, select Recordings in the Sky Go app.

  1. Open the Sky Go app and select Settings > Preferences.
  2. Select Connect to Sky Q box and change the setting to Off.

To reconnect to your Sky Q box, just change the setting back to On.

To fix a problem with the satellite signal on your Sky Q box, follow our No Satellite Signal troubleshooting guide.