Sky Q connectivity problems

Are you using any powerline or third-party equipment to connect your Sky Q box to the internet?

If you're using any third-party equipment to connect your Sky Q box, like a powerline adaptor or a network switch, you may experience connectivity problems.

Powerline adapter

To get the full Sky Q experience, your box should be connected to the internet.

If your Sky Q or Sky Q Mini boxes have lost their connection to the internet, or you’re seeing a connection or broadband related error message on your box, these troubleshooting steps will fix your problem.