Sky Go Help

What would you like help with?


Available at no extra cost, Sky Go allows you to watch Sky wherever you are in the UK and Ireland, as long as you have a Sky TV subscription.

These diagnostic steps can help you with Sky Go-related issues:

  • Setting up Sky Go: Find out how to set up Sky Go on your mobile, tablet, laptop or games console.

  • Watching Sky Go: Find out how to watch Sky Go shows and movies on your mobile, tablet, mobile, laptop or games console.

  • Fix a problem with Sky Go: Find out how to fix common issues, such as error messages, picture and sound problems, and issues signing in.

  • Managing your Sky Go account and devices: Find out more about how many devices you can register, how to view or remove your registered devices, how to turn parental controls on or off, your Sky iD and your Sky Go PIN.

Looking for something specific?

With Sky Go you can:

  • Watch live TV from a host of Sky channels on your mobile, tablet, laptop or computer.

  • Watch programmes on demand on your mobile, tablet, laptop or computer.

  • If you upgrade to Sky Go Extra, you can also download on demand programmes to watch later on your desktop, laptop, tablet or mobile. You can also watch live TV and on demand programmes on games consoles, such as PlayStation 3, PlayStation 4, Xbox 360 and Xbox One.

  • If you're an existing HD customer (i.e. you have the Family Bundle* or Sky HD as part of your TV subscription), you can also enjoy Sky Box Sets with Sky Go. Find out what shows are available on Sky Box Sets and check when they’ll be leaving on Sky Community.

And remember, if you go abroad and take your registered device with you, you won’t be able to access Sky Go content as it'll recognise that you’re no longer in the UK or Republic of Ireland.

Please note that the Family Bundle isn’t available to customers in the Republic of Ireland.