Sky Go / Sky Go Extra help

What would you like help with?

Available at no extra cost, Sky Go allows you to watch Sky wherever you are in the UK, Ireland and the EU (from 1 April, 2018), as long as you have a Sky TV subscription. To check on eligible EU territories visit

These diagnostic steps can help you with Sky Go-related issues:

  • Setting up Sky Go: Learn how to set up Sky Go on your mobile, tablet, laptop or games console and find out which devices are compatible.

  • Watching Sky Go: Find out how to watch Sky Go shows and movies on your mobile, tablet, mobile, laptop or games console.

  • Fix a problem with Sky Go: Find out how to fix common issues, such as error messages, picture and sound problems, and issues signing in.

  • Managing your Sky Go account and devices: Find out more about how many devices you can add, how to view or remove your devices, how to turn parental controls on or off, your Sky iD and your Sky Go PIN.

Looking for something specific?

With Sky Go you can:

  • Watch live TV from a host of Sky channels on your mobile, tablet, laptop or computer.
  • Watch programmes on demand on your mobile, tablet, laptop or computer.
  • If you upgrade to Sky Go Extra, you can also download on demand programmes to watch later on your desktop, laptop, tablet or mobile. You can also watch live TV and on demand programmes on games consoles, such as PlayStation 3, PlayStation 4, Xbox 360 and Xbox One.
  • If you're an existing HD customer (i.e. you have the Box Sets Bundle* or Sky HD as part of your TV subscription), you can also enjoy Sky Box Sets with Sky Go. If you don't have an HD subscription, you'll need to upgrade to access Sky Box Sets.

Please note the Box Sets Bundle is only available in the UK. Customers in the Republic of Ireland require the HD Pack to access Sky Box Sets.

And remember, if you travel outside of the EU and take your device with you, you won’t be able to access Sky Go content as it'll recognise that you’re no longer in the UK, Republic of Ireland or the EU.