Fixing problems with Netflix

What's your problem?

If you're having problems with the Netflix app on your Sky Q box, follow these troubleshooting steps.

Need help using or activating Netflix? Check out our Using Netflix help guide.

Ultimate On Demand is the new TV Entertainment pack from Sky that brings you all of Netflix and Sky’s shows on demand, all together in one place, and at a single price, for the first time.

If Netflix on your Sky Q box isn't working, this guide will help you get back up and running again:

  • Call to upgrade - If you're getting a 'call to upgrade' on-screen message or Netflix is missing from the apps section, these steps will help fix the problem.
  • Ultra HD problems - Struggling to watch Netflix in Ultra HD? Follow these troubleshooting steps.
  • Sound problems - Learn how to fix sound problems when watching Netflix on Sky Q.
  • Casting Netflix - Fix problems casting Netflix to Sky Q from your phone or tablet.
  • Wrong location - Learn why Netflix sometimes shows the incorrect location when you log in.
  • Netflix error codes - Get help for Netflix error codes on Sky Q.