Switching mobile providers

Whether you’re joining or leaving us, it’s now even easier to change mobile providers.

All you need is a switching code (a PAC or STAC).

  • PAC (Porting Authorisation Code) - lets you transfer your number to a new provider and cancel services with your old provider.

  • STAC (Service Terminating Authorisation Code) - lets you cancel services with your old provider and cancels your number.

Choose your PAC or STAC

  • To keep your number, request a PAC.
  • If you don’t want to keep your number, request a STAC.

Useful info

Still need a hand?

Like most businesses in the UK we’re still not back up and running as normal. We have less people in our offices due to social distancing so we’re not able to offer our full services and wait times may well be longer as calls are being prioritised for our most vulnerable customers and those who have already been online.