Sky TV on demand

Is this problem happening on another device or just your Sky box when using on demand?

Remember: If you've recently had a new broadband hub or router installed, you'll need to re-set up On Demand again to connect your Sky+HD box to the broadband.

Is your problem happening on all your devices, or just your Sky box? If it's all devices, it looks like the problem might be with your broadband, not your Sky box. To help us fix the problem, use our online diagnostic tool to run some rests on your connection.

Don't have Sky broadband? You'll need to contact your broadband provider for more help.

What is your problem?