What you need for the Sky Go app to work with Sky Q

What you get with Sky Go Extra

Download shows and movies to compatible laptops, mobiles and tablets and register up to six devices – any new devices registered after this will replace the ones you use the least.

Please note: Due to licensing restrictions, there are some shows and movies you might not be able to download on Sky Go.

Get Sky Go Extra >

What you get with Sky Q Multiscreen

You’ll need a Sky Q Multiscreen subscription to watch live TV when Sky Go is connected to your Sky Q box, and also watch and download recordings from your Sky Q box to the Sky Go app (if you have Sky Q Multiscreen, you’ll already have Sky Go Extra).

Please note: You won’t be able to access recordings from your Sky Q box if you don’t have Sky Q Multiscreen.

How to disconnect from a Sky Q box

Please note: You’ll need to be running iOS 14 or above to disconnect your Apple mobile or tablet from a Sky Q box.

  1. Open the Sky Go app.
  2. Select the cog icon in the top left-hand corner then Preferences.
  3. Change the toggle for Connect to Sky Q box to Off.

To reconnect to your Sky Q box, tap on Recordings in the Sky Go app.

  1. Open your notifications panel (usually by swiping down from the top of the screen).
  2. Tap on Sky Go notification that says Connected to your Sky Q box.
  3. Tap Disconnect.

To reconnect to your Sky Q box, tap on Recordings in the Sky Go app.

  1. Open the Sky Go app and select Settings then Preferences.
  2. Select Connect to Sky Q box and change it to Off.

To reconnect to your Sky Q box, just change the setting back to On.

Need more help with Sky Go? Follow our help guide to find out how to connect to your Sky Q box, watch your favourite shows and movies, fix any problems and more.