Everything you need to know about Sky Glass

Sky Glass works over broadband, so there’s no Sky dish needed.

Minimum recommended broadband speeds apply and might change depending on your package. We’ll recommend these before you place your order.

You may need faster speeds to get the best experience. Especially when watching in UHD or streaming on more devices at the same time with the Whole Home pack. For more info, see Broadband speeds explained. We also recommend a fibre broadband connection.

If you’re with another provider, you'll need to check your broadband speeds with them.

Recommended minimum broadband speed of 10Mb/s.

When you order Sky Glass, you’ll start a new contract and choose a new TV package.

Sky Ultimate TV, which includes Sky Entertainment and Netflix, has a 31-day rolling contract. So 31 days' notice is required for cancellation. Any extra TV packs, like Sky Sports or Whole Home, are monthly rolling contracts, so you can choose to change them whenever you like.

You can get Sky Glass on a monthly payment plan, with 0% interest. You also have the choice of a 24-month and 48-month credit agreement.

Or, if you prefer, you can buy it in one go.

Either way, the TV is yours.

With a credit agreement, you’re just paying off the loan. Any credit agreement payments will be collected on your Sky Glass payment due date.

Your Sky Glass bill is separate to your other Sky bills. So, if you’ve got Sky Broadband and Sky Mobile as well, you’ll have three separate bills.

As Sky Glass and Sky Broadband are billed separately, they might go active at different times and have different payment dates. After your first bill, you can change your payment due date.

Sky Glass billing starts when you activate Sky Glass* and any subscriptions are charged a month in advance.

Switching from Sky+ or Sky Q? We’ll bill you for your existing Sky TV subscription until your Sky Glass is activated. Any overpayments will be refunded or credited to your account automatically within 45 days.

Changing your package

After you’ve activated Sky Glass, you can add a TV pack at any time. Or if you choose to remove a TV pack, this will stop on your next renewal date (the date of the month that pack was first added to your package).

*If you don’t activate your Sky Glass within 14 days of delivery, your subscription and billing will start automatically.

With Sky Glass, you get a two-year warranty. There’s a one-year warranty for any Sky Stream pucks and a six-month warranty for any speaker fascias.

Sky Ultimate TV – Sky Entertainment with Netflix includes:

• Our award-winning Sky Exclusives and Sky Originals.
• All your favourite channels.
• And Netflix included as part of the deal.

Netflix Basic comes included. Or you can upgrade to Netflix Standard or Premium.

Ad skipping also comes included at no extra cost for the first 12 months (£5 a month after that). It lets you fast forward adverts on Catch Up or on demand TV, but not on Live TV.

You can then customise your package with our TV packs:

• Sky Sports (complete pack)
• Sky Cinema
• Sky Kids
• BT Sport
• Netflix Standard
• Netflix Premium

Viewing packs:

• Whole Home
• Sky Ultra HDR and Dolby Atmos®

Got Netflix already? No problem. You can bring your profile with you and we'll switch this over for you or you can create a new one. Reminder: You can only access the Netflix plan that's linked to your Sky account.

Check the Sky Glass TV channel list to make sure your favourites are included.

Radio channels are available through apps like BBC Sounds, or Radioplayer on the Apps menu.

MUTV or LFCTV

MUTV and LFCTV aren’t available on Sky Glass.

When you switch from Sky Q or Sky+ to Sky Glass any MUTV or LFCTV subscriptions you have as part of your Sky package will be automatically cancelled, so you’ll no longer be billed for them through Sky.

If you have any third party subscriptions (excluding apps), like Premier Sports, that you don't pay for through Sky, but currently view on Sky, you’ll no longer be able to view these on Sky Glass.

If you don’t want these subscriptions anymore, make sure to cancel your subscription directly with the provider.

To watch BT Sport on Sky Glass, you need to take BT Sport with Sky, unless you’re switching from Sky+/Q and already have a BT Sport subscription with BT, then you can carry on using your BT subscription.

Already got BT Sport with BT? If you’re adding BT Sport to your Sky bill instead, remember to cancel your subscription with BT, otherwise you'll be billed twice.

We’ve got all your favourite apps.

Just sign in with your app account details from the Apps menu.

Netflix works a bit differently as it comes included with your Sky Ultimate TV package. For more info, see the 'Netflix' details below.

Netflix Basic (stream on one device in SD) comes included with your Sky Ultimate TV package and will be part of your Sky Glass bill. Or you can upgrade to Netflix Standard or Netflix Premium at any time.

On Sky Glass, you can only access the Netflix plan linked to your Sky account.

If you switch from Sky+ or Sky Q, existing TV apps that you’re billed for through Sky, like Disney+, will be cancelled automatically when you activate Sky Glass.

You can still watch Disney+ through the Apps menu on Sky Glass. You’ll just need to sign up directly through the Disney+ website and log into the app with your sign in details, as it's not available as part of your Sky Glass package.

Your Sky TV not been activated yet? Access all the channels available on Sky Go while you're waiting. Once you're up and running, you'll only be able to watch the channels available in line with your Sky Glass package.

With Sky Go you can stream live, on demand and catch up content* from Sky on your phone, tablet, laptop or computer with the Sky Go app. Watch around your home or while you’re out and about at no extra cost to your Sky TV subscription.

Stream on two devices at the same time and download your favourite shows and movies over WiFi before you leave home to watch offline.

And if you’ve got the Sky Glass Whole Home pack, you can stream on four devices at the same time and use Sky Go on your games console.

Your Sky Glass TV and any Sky Stream pucks don’t count as one of your Sky Go devices.

*Content depends on your Sky TV subscription.

Find out more about Sky Go >

To watch any Sky Store purchases, you’ll need to use the Sky Store app (through the Movies > Apps menu) on Sky Glass. Or you can use voice control and say "open Sky Store". Then just log in with your Sky iD details.

To buy shows and movies from Sky Store, go to the skystore.com website. Payment will be taken from the debit or credit card you registered when you signed up to Sky Store. If you haven’t got a Sky Store account, sign in at skystore.com with your Sky iD to create one.

Switching from Sky Q or Sky+? Your Buy & Keep purchases will be available in the Sky Store app when you sign in with your Sky iD. Any Sky Store rentals you bought through your Sky box are stored on your Sky box hard drive, so you won’t be able to transfer them across.

Watch our help video to get a taster of how Sky Glass works.

Instead of a record button, just add shows to your Playlist using the + button on your Sky remote.

Watch our help video to find out more.

If you’re switching from Sky Q or Sky+ you won’t be able to transfer your recordings across, as they’re stored on your Sky box hard drive. Some of your shows will be available on Catch Up TV or on demand, but we’d advise you watch any recordings you’d like to see before you activate your Sky Glass.

Learn more about how Playlist works >

Series link all your favourite shows like normal. Just add them to your Playlist. If it’s part of a series, each available episode will be added automatically.

Sky Glass comes with a remote. But you don’t need a remote. Just say “Hello Sky” and use your voice to find and watch.

Watch our help video to find out more.

With Glance Motion Technology, Sky Glass springs to life and when you’re ready, it’s good to go, using motion sensors to switch on and off.

With the Whole Home pack, smarten up any TVs you’ve already got with Sky Stream pucks.

Plug the Sky Stream puck into your TV to enjoy your Sky TV package in another room.

Big matches in the lounge. Dinosaurs in the kitchen. With the Whole Home pack, you can fill your home with unlimited entertainment.

And with Sky Go you can watch on four devices at the same time.

One-off upfront payment for each Sky Stream puck applies. Monthly subscription charge applies. Sky Glass and Sky Ultimate TV subscription required. Three Sky Glass TVs and six Sky Stream pucks per account. tvLINK isn’t compatible with Sky Glass.

A Sky Stream puck is a small device that lets you watch your Sky TV package on any TV in your home. Stream unlimited entertainment to more screens for even more brilliant TV.

You can watch on three Sky Glass TVs while using up to six Sky Stream pucks at the same time.

To watch on multiple Sky Glass TVs or Sky Stream pucks, you'll need a Sky Glass TV on your account and a Whole Home monthly subscription. Each Sky Stream puck also has a one-off upfront cost.

To set up, just plug your Sky Stream puck into your other TV and the power supply, and follow the on-screen instructions. You can connect them over WiFi or with an Ethernet port on the back.

Useful info

• Sky Stream pucks must be used within the same household as your main Sky Glass TV.
• Sky Glass and Sky Stream pucks will all connect to your Hub or any Boosters you have over WiFi. They won't work as WiFi hotspots.
• A Sky Stream puck lets you watch shows and movies in 4K. Use the HDMI port to connect it to a TV. Your TV needs to be 4K compatible and you need the Sky Ultra HDR and Dolby Atmos® monthly subscription to watch Sky content in UHD. Minimum download speed for UHD is 25Mb/s.

Sky Glass comes ready with Ultra HD 4K, High Dynamic Range and Dolby Atmos® technology built in. This pack unleashes that incredible sound and vision experience across Sky Entertainment, Movies and Sports.

Monthly subscription charge applies. Sky Ultra HDR and Dolby Atmos® pack unlocks Dolby Atmos® sound for selected Sky content. Minimum download speed for UHD is 25Mb/s.

You’ll get brand new equipment with Sky Glass. And it's yours to keep.

Once you’ve activated your Sky Glass, any old Sky equipment you've got, including your Sky box, remotes and any multi-screen mini boxes, will no longer work.

If you have Sky Q equipment, you’ll need to return it to us. Keep hold of it for the first 31 days. We’ll then be in touch with the details of what you need to return and when. If you hang onto it after that, you’ll pay a non-return fee.

For more info on returning or recycling Sky equipment, see our Sky Returns help guide.

Sky Glass TVs have:

• 3 HDMI ports (eARC and CEC supported)
• 1 USB C port (for power only – up to 15w)
• 1 ethernet port
• 230V AC power cable port
• 1 TV aerial port

Sky Stream pucks have:

• 1 HDMI port
• 1 ethernet port
• 230V AC power cable port

With Sky Glass, we're not able to offer bills, contracts or comms in alternative formats like paper copies, braille or large print. However, we do support screen readers and other digital accessibility programmes on sky.com and on the TV.