Reschedule or cancel your engineer visit

Booking an engineer during COVID-19

To keep everyone safe during this challenging time, we've made some changes to the way we book and send out engineers.

All our latest updates are here.

We know life can get in the way, but missing your scheduled visit or cancelling/changing it on the day or day before, could mean you're charged £25 / €25 on your next bill. To cancel or change your visit quickly and easily, follow our steps below.

If you have Sky+ or Sky Q, follow these steps:

  1. Sign into the My Orders page online. Don’t worry if you can’t remember your details, you can find out what your Sky iD is and/or reset your password from this page too.
  2. Select Change visit date and choose a timeslot, then Confirm new appointment.

You will receive a visit confirmation the day before your visit is due to take place.

Please make sure someone aged 18 or over is at the property when the engineer arrives. They’ll need to agree on things like where your cabling will run (and anything else that might come up), so we can get you set up and watching your favourite shows in no time.

Good to know: If you book a weekend appointment, you will be charged £15 / €15, unless:

  • You have Sky Broadband Boost or Sky Broadband Essential Plus.
  • You're on a Diamond VIP tier and upgrading to Sky Q.
  • You’re an existing Sky customer moving home.
  • We have asked to reschedule your visit.

For Sky Glass, you'll need to contact us by selecting from the options below.

If you've got Sky+ or Sky Q, follow these steps:

Please note: If you've upgraded or changed your TV product (from Sky+ to Sky Q or vice versa) but now wish to cancel your engineer visit, follow the steps below. Cancelling your engineer visit will also cancel your TV order.

  1. Sign into the My Orders page online. Don’t worry if you can’t remember your details, you can find out what your Sky iD is and/or reset your password from this page too.
  2. Follow the on-screen prompts.

For Sky Glass, you'll need to contact us by selecting from the options below.