On screen message lookup

If you're seeing an on screen message on your Sky+/Q box, Sky Q app, Sky Glass TV or Sky Stream puck please enter it below, using the exact wording that you see on screen.

If your on screen message includes the name of the programme you were trying to book or watch, please enter it as [programme name]. For example, if your on screen message says "Game of Thrones has been cancelled", please enter “[Programme name] has been cancelled”.

TV apps

If you're seeing an on screen error message on the Netflix or BBC iPlayer apps, head to the Netflix or BBC help centres. Or learn more about the TV apps on Sky over at the Sky Community.

Remember: Only type the on screen message. Please don't type any personal information like your name or account number.

Please type the on screen message exactly as you read it