On screen message lookup
If you're seeing an on screen message on your Sky+ box, Sky Q box or Sky Q app, please enter it below, using the exact wording that you see on screen.
If your on screen message includes the name of the programme you were trying to book or watch, please enter it as [programme name]. For example, if your on screen message says "Game of Thrones has been cancelled", please enter “[Programme name] has been cancelled”.
Remember: Only type the on screen message. Please don't type any personal information like your name or account number.
Common Sky Q errors