If Sky Broadband is part of your new package, track when your Sky Q Hub will arrive in My Orders.
If you’re a new Sky Broadband customer, set up your Sky Q Hub on the activation date (this is written on the box it comes in). Make sure it’s set up and working before your engineer visit.
If you already have Sky Broadband, you can set up your Sky Q Hub as soon as it arrives.
If you aren’t a Sky Broadband customer, you just need to make sure your broadband is working normally.