Moving from Sky+ to Sky Q

Before your installation date

You will receive a visit confirmation the day before your visit is due to take place.

On your installation day

Make sure you have your new viewing card (if you got one) to hand and that your broadband, TV(s) and landline phone are working.

Still need a hand?

Thanks for using our online services – if you do still need to contact us, please be aware that wait times may be longer than normal due to social distancing in our contact centres, but be assured we’re prioritising calls from customers who’ve already been online.