New to Sky Broadband? See when your hub's coming and set it up using our guide on your activation date:
Make sure it’s set up and working before your engineer visit.
Already got Sky Broadband? You can set up your new hub as soon as it arrives.
With another broadband provider? No problem, just make sure your broadband's working normally.
If the first digit of your current viewing card number is 6 or lower, we’ll send you a new one by post. It should arrive before your scheduled engineer visit.
If your viewing card and/or hub doesn’t come before your installation day, just let your engineer know when they call you to confirm their visit. That way, they'll be able to bring what you need when they come to install Sky TV.
Unless it’s Buy & Keep, you won’t be able to transfer any recordings on your Sky+ box to your Sky Q box. Some shows might be available on Catch Up TV, Sky Box Sets and on demand movies, but we'd advise you watch any recordings you'd like to see before your Sky Q install date.
Make a note of your series links so that you can set them up on your new Sky Q box.
Make sure there’s somewhere for the engineer to park, with clear access to your property and the room where Sky TV is being installed.
You will receive a visit confirmation the day before your visit is due to take place.
Make sure you have your new viewing card (if you got one) to hand and that your broadband, TV(s) and landline phone are working.
Think about which TVs you want a Sky Q or Sky Q Mini box hooking up to – you'll need a spare plug socket for each.
Your engineer needs to be able to get into these rooms, so try to make sure your TVs are easily accessible and there's nothing blocking their way eg furniture.
Heard of the Sky Go app? Download it so you can favourite on demand shows and more.
Your Sky iD and PINs will stay the same. Parental settings are on by default on each box and can be easily managed to suit your needs.
To use Remote Record from your mobile, go to the TV Guide in the Sky Go app. If you got a new viewing card, make sure the card number's been updated in the My Settings section of your My Sky account.
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Thanks for using our online services – if you do still need to contact us, please be aware that wait times may be longer than normal due to social distancing in our contact centres, but be assured we’re prioritising calls from customers who’ve already been online.