Talk features when making or receiving a call

The best way to do it is to activate Sky Talk Shield - our free call screening service that lets you answer the calls you want to and block the ones you don't.

But if you haven't got Sky Talk Shield or we've told you that you can't get it, you can still block calls with Last Call Barring.

To block a specific number:

1. Dial 1 4 2 5 8 and choose - bar a specific number.
2. Dial the number you want to block then press #.

To block the last number that called:

1. Dial 1 4 2 5 8.
2. Press '*' twice and confirm that you want to block calls from that number.

To unblock or to hear a list of blocked numbers, dial 1 4 2 5 8 and follow the instructions. You might be asked for a PIN, if you haven't changed this try the default 1234.

Last call barring is an optional extra.

Just dial 2 2 7 # to turn it on. You'll hear the message: "Callers who withhold their number will not be able to phone you" or a long high-pitched tone which confirms it's been activated.

To turn it off, dial # 2 2 7 #. You'll hear "Callers who withhold their number will be able to phone you" or a long high-pitched tone.

Anonymous Caller Reject is an optional extra.

Caller display lets you see who’s calling on your phone before you answer.

Not seeing who’s calling? The caller might have withheld their number, or your phone might not support caller display. Check your instruction manual or try using a different phone.

There’s no extra charge for Caller Display and its activated automatically when you join Sky Talk.

Dial 1471 to hear the last number that called and when they called. Press 1 to delete the call, 3 to return the call or just hang up.

There’s no extra charge for using 1471 but there’s a charge to use 1471 Return Call.

Don't miss calls when you're out or when you're already on the phone. Divert calls to another landline or mobile.

Divert all calls:

1. Dial *2 1* then the number you want your calls diverted to.
2. Press # and you'll hear a confirmation message, followed by a high-pitched tone.

To stop diverting all calls, dial 2 1 on your phone. Or 2 1 to check what number you've set calls to divert.

Divert unanswered calls

1. Dial 6 1 then the number you want your unanswered calls diverted to.
2. Press # and you'll hear a confirmation message, followed by a high-pitched tone.

To stop diverting all calls, dial 6 1 on your phone. Or 6 1 to check what number you've set calls to divert.

Divert engaged calls:

1. Dial 6 7 then the number you want your calls diverted to.
2. Press #. You'll hear a confirmation message, followed by a high-pitched tone.

To stop diverting unanswered calls, dial 6 7 on your phone. Or 6 7 to check what number you've set calls to divert.

Call Diversion is an optional extra.

When Call Waiting is switched on, you’ll hear a discreet beeping sound if you’re on the phone and someone else calls you. You can switch between calls or give the new caller a message to ring back.

Turn on call waiting:

1. Dial # 4 3 #
2. You'll hear a confirmation message or a long, high-pitched tone.
3. Dial # 4 3 # again to turn off call waiting.

Check if call waiting is on or off: Dial * # 4 3 #. If you hear:

• To speak to a the second caller, press redial, then 2*. To return to the first caller, press redial, then 1**.

If you don't switch to the new caller, they will be asked to ring back later.

Call waiting is an optional extra.

To stop someone seeing your number when you call them, just dial 141 before their phone number.

Good to know: Some phone providers, including us, let customers reject anonymous calls, so you might not get through.

Want to withhold your number for all calls? Get in touch and we can set this up for you. If you already have this set up, dial 1470 before the number to show your number for just one call.

When you call a number that’s engaged, Ring Back will keep trying to get through for 45 minutes and call you back if it does.

Using Ring Back:

1. Dial 5 when you get an engaged tone.
2. Wait for the confirmation message, then hang up.
3. Your phone will ring with a different tone to normal. Answer and you'll be connected to the person you were calling.

Dial 37 any time to check if you've set up Ring back. Or 37 to cancel a ring back.

Good to know: Ring back isn't available:

• If you have Internet Calling - that's if your phone plugs directly into your hub.
• For international numbers, licensed operator numbers who don't have a ring back agreement, Direct Dialling In (DDI) and Integrated Switched Network (ISDN) numbers, and calls made with a BT charge card.

Ring back is an optional extra.

Set reminder calls for a specific time to use your phone as an alarm.

Set a reminder call:

1. Dial 55 then the time you want the reminder call - It needs to be in 24-hour format like 1630 for 4:30pm.
2. Press # and you'll hear a high-pitched tone to confirm.

Dial 55 to cancel a reminder call. Or 55 to check if you've set up a reminder call.

Good to know: They need to be set up at least an hour before the reminder time, but not more than 24 hours before.

Reminder Call is an optional extra.

Talk to two people who are using different lines at the same time.

Set up a three-way call:

1. Dial the first number when they answer press redial.
2. Dial the second number when you hear the dial tone.
3. Press redial.
4. When the person answers the call, dial 3.

Switching between the two calls:

To swtich between the callers and speak to them individually, press redial then 2 when you hear the dial tone.

To return to the three-way call, press redial then 3 when you hear the dial tone.

Ending calls:

• To end the first call only, press redial then 5 when you hear the dial tone.
• To end the second call only, press redial then 7 when you hear the dial tone.

Three-Way Calling is an optional extra.

Get in touch using the buttons below if you want to add any features to your Sky Talk subscription.

Once activated, it stops calls being made to international numbers or premium rate numbers - the ones that start with 09, others that don't start with 09, or 118 aren't included.

Get in touch if you want to add it.

Already have it, remember:

• If your Sky Talk is restricted or cancelled for any reason, the premium rate and international barring feature will be removed. Get in touch if you need to add this again.
• You (the account holder) is always responsible for any calls made from your phone line.