Sky Talk features when making a call

With call waiting, if you’re on the phone and someone calls you, you’ll hear a discreet beeping sound. You can switch between calls or carry on the current conversation and give the new caller a message to ring back.

Turn on call waiting:

1. Dial * 4 3 #
2. You'll hear a confirmation message or a long, high-pitched tone.
3. Dial # 4 3 # again to turn off call waiting.

Check if call waiting is on or off:

1. Dial * # 4 3 #
2. If you hear a confirmation message or a long, high-pitched tone, call waiting is on.
3. If you hear a lower-pitched, intermittent tone, call waiting is off.

Switch between calls:

1. To put your current conversation on hold and switch to the second caller, press redial, then 2. To then return to the first caller, press redial, then 1.
2. If you don’t switch to the new caller, they will be asked to ring back later.

Divert calls to another landline or your mobile phone so you don’t miss calls when you’re out or your landline is engaged.

Divert all calls:

1. Dial * 2 1 * followed by the number you want your calls diverted to.
2. Press #. You’ll hear a confirmation message, followed by a high-pitched tone.
3. Check what number you’ve set calls to divert to by dialling * # 2 1 # from your landline anytime.
4. To stop diverting all calls, dial # 2 1 # from your landline.

Divert unanswered calls:

1. Dial * 6 1 * followed by the number you want your unanswered calls diverted to.
2. Press #. You’ll hear a confirmation message, followed by a high-pitched tone.
3. Check what number you’ve set unanswered calls to divert to by dialling * # 6 1 # from your landline any time.
4. To stop diverting unanswered calls, dial # 6 1 # from your landline.

Divert engaged calls:

1. Dial * 6 7 * followed by the number you want your calls diverted to.
2. Press #. You’ll hear a confirmation message, followed by a high-pitched tone.
3. Check what number you’ve set engaged calls to divert to by dialling * # 6 7 # from your landline any time.
4. To stop diverting engaged calls, dial # 6 7 # from your landline.

Ring back will keep trying to get through to a number if it’s engaged when you call. The service will call you back when the line becomes available.

Turn on ring back:

1. Dial 5 when you get an engaged tone.
2. Wait for the confirmation message, then hang up. You’ll receive a ring back if the number you’re calling becomes available within 45 minutes.
3. Your phone will ring with a different tone to normal. Answer and you’ll be connected to the person you were trying to call.

Please note: ring back is not available for international calls, licensed operator numbers who don't have a ring back agreement, Direct Dialling In (DDI) and Integrated Switched Digital *Network (ISDN) numbers, and calls made with a BT charge card.

Check if you’ve set up a ring back:

Dial * # 3 7 # any time.

Cancel a ring back

Dial # 3 7 #

If your ring back services are not working, please contact us using the buttons at the bottom of this guide.

You can use your home phone as an alarm by setting up reminder calls for a specific time.

Set a reminder call:

1. Dial * 5 5 * followed by the time you want to receive the reminder in 24-hour format, i.e. enter 1630 for 4.30pm. 
2. Press #
3. To cancel a reminder call dial # 5 5 #
4. To check if you've set up a reminder call, dial* # 5 5 # anytime.

Reminder calls need to be set up between one and 24 hours before the reminder time.

To have a conversation with two other people who are using different lines:

Set up a three way call:

1. Dial the first phone number.
2. When the call is answered, press redial then wait for a dial tone.
3. Dial the second telephone number.
4. Press redial. When the person answers the call, dial 3.

Switching between the two calls:

To switch between the two callers and speak to them individually, press redial, wait for the dial tone, and press 2.

Ending calls:

• To end the first call and continue speaking to the second caller, press redial, wait for the dial tone, and press 5.
• To end the second call and continue speaking to the first caller, press redial, wait for the dial tone, and press 7.
• To end both calls simultaneously, hang up your phone.