How to change your Sky account password

At Sky we take the security of your data and information extremely seriously.

To help keep your account safe we may have reset the password for your Sky account.

You will now need to choose a new password to access your account.

Go to reset your password and enter your email or username.

You may be aware that, separately, earlier this month a number of Sky email accounts were accessed without permission through an attack called ‘credential stuffing’. As a precautionary measure those accounts were locked, and customers affected were contacted directly at that time. Customers looking for information about this should visit our How to unlock your Sky account article.

As good password management practice, we are taking this opportunity to reset the passwords of all remaining customers with a sky.com address. These email accounts have not been accessed without permission.

If you're still having difficulties accessing your account, please call us on +443442 411 280.

We’re sorry for any inconvenience caused.

Calls to Sky contact centres are inclusive for Sky Mobile and Sky Talk customers. If you're not with Sky Mobile or Sky Talk, calls to 03 numbers cost the same as calls to 01 or 02 numbers and are included in your calls package. If you don't have a calls package, charges may apply so check your provider's tariff guide.