We're sorry you're thinking of leaving us.
To cancel your Sky TV subscription, you need to give us 31 days’ notice, unless you’re within your cooling off period.
Please don't cancel your Direct Debit or any other ongoing payment with us, as further payments may still be due.
We offer an enhanced cooling off period of 31 days, instead of the 14 days that's legally required.
That means you have the right to cancel your order for TV services and any related equipment or content, without giving any reason, any time up to 31 days from the later of: (i) delivery; (ii) installation; or (iii) confirmation in writing of the relevant terms and conditions for that product (which includes making the terms and conditions available to you in My Account).
Please note:
The right to cancel within your cooling off period doesn't apply if you asked for your TV service to be made available during this period.
If you only ordered TV services from us, you can cancel your order any time before your viewing card has been used to receive the TV service you asked for.
A minimum of 31 days’ notice (cancellation period) is required to cancel your Sky TV services.
When you sign up to Sky TV, a minimum contract period applies (also known as a minimum term). For most Sky products, the minimum contract period is 12 or 18 months, unless otherwise stated.
If you stop receiving or cancel a Sky service before your contract ends (minimum term), you might have to pay an early termination charge. But we'll let you know if you do and how much they’ll be.
For more details, see our Charges for ending your Sky contract early help article.
Sky payments are taken a month in advance, so you might still be billed for the full month ahead after your service has been cancelled.
Once your service has ended, any credit on your Sky account will be put back in your bank account after 45 days.
When your Sky Q subscription ends, you’re responsible for returning any equipment without undue delay, using the returns method provided.
Need to reschedule your TV engineer visit or cancel your upgrade? Go here.
If you need to make changes to your subscription because of Covid-19, see how we can help.
Do you want to cancel Sky TV?
Like most businesses in the UK we’re still not back up and running as normal. We have less people in our offices due to social distancing so we’re not able to offer our full services and wait times may well be longer as calls are being prioritised for our most vulnerable customers and those who have already been online.