How to cancel your Sky TV subscription

We're sorry you're thinking of leaving us.

To cancel your Sky TV subscription, you need to give us 31 days’ notice, unless you’re within your cooling off period.

Please don't cancel your Direct Debit or any other ongoing payment with us, as further payments may still be due.

What is the cooling off period?

We offer an enhanced cooling off period of 31 days, instead of the 14 days that's legally required.

That means you have the right to cancel your order for TV services and any related equipment or content, without giving any reason, any time up to 31 days from the later of: (i) delivery; (ii) installation; or (iii) confirmation in writing of the relevant terms and conditions for that product (which includes making the terms and conditions available to you in My Account).

Want to cancel Sky Broadband and Talk? See our guides:



Just so you know, if you cancel within your minimum term, early termination charges might apply.

Need to reschedule your TV engineer visit or cancel your upgrade? Go here.

If you need to Inform us of the death of an account holder, see how we can help

If you need to make changes to your subscription because of Covid-19, see how we can help.

Do you want to cancel Sky TV?

Thanks for using our online services – if you do still need to contact us, please be aware that wait times may be longer than normal due to social distancing in our contact centres, but be assured we’re prioritising calls from customers who’ve already been online. We’re working hard to help you as fast as we can. We know it’s a challenging time for everyone right now. Thank you in advance for showing kindness and consideration to our team as they do their very best to help you.