We're sorry you're thinking of leaving us.
To cancel your Sky TV subscription, you need to give us 31 days’ notice, unless you’re within your cooling off period.
Please don't cancel your Direct Debit or any other ongoing payment with us, as further payments may still be due.
We offer an enhanced cooling off period of 31 days, instead of the 14 days that's legally required.
That means you have the right to cancel your order for TV services and any related equipment or content, without giving any reason, any time up to 31 days from the later of: (i) delivery; (ii) installation; or (iii) confirmation in writing of the relevant terms and conditions for that product (which includes making the terms and conditions available to you in My Account).
Please note:
The right to cancel within your cooling off period doesn't apply if you asked for your TV service to be made available during this period.
If you only ordered TV services from us, you can cancel your order any time before your viewing card has been used to receive the TV service you asked for.
A minimum of 31 days’ notice (cancellation period) is required to cancel your Sky TV services.
When you sign up to Sky TV, a minimum contract period applies (also known as a minimum term). For most Sky products, the minimum contract period is 12 or 18 months, unless otherwise stated.
If you stop receiving or cancel a Sky service before your contract ends (minimum term), you might have to pay an early termination charge. But we'll let you know if you do and how much they’ll be.
For more details, see our Charges for ending your Sky contract early help article.
Sky payments are taken a month in advance, so you might still be billed for the full month ahead after your service has been cancelled.
Once your service has ended, any credit on your Sky account will be put back in your bank account after 45 days.
When your Sky Q subscription ends, you’re responsible for returning any equipment without undue delay, using the returns method provided.
Want to cancel Sky Broadband and Talk? See our guides:
Just so you know, if you cancel within your minimum term, early termination charges might apply.
Need to reschedule your TV engineer visit or cancel your upgrade? Go here.
If you need to Inform us of the death of an account holder, see how we can help
If you need to make changes to your subscription because of Covid-19, see how we can help.
Do you want to cancel Sky TV?
Thanks for using our online services – if you do still need to contact us, please be aware that wait times may be longer than normal due to social distancing in our contact centres, but be assured we’re prioritising calls from customers who’ve already been online. We’re working hard to help you as fast as we can. We know it’s a challenging time for everyone right now. Thank you in advance for showing kindness and consideration to our team as they do their very best to help you.