How to cancel your Sky TV subscription

We're sorry you're thinking of leaving us.

To cancel your Sky TV subscription, you need to give us 31 days’ notice, unless you’re within your cooling off period.

Please don't cancel your Direct Debit or any other ongoing payment with us, as further payments may still be due.

What is the cooling off period?

We offer an enhanced cooling off period of 31 days, instead of the 14 days that's legally required.

That means you have the right to cancel your order for TV services and any related equipment or content, without giving any reason, any time up to 31 days from the later of: (i) delivery; (ii) installation; or (iii) confirmation in writing of the relevant terms and conditions for that product (which includes making the terms and conditions available to you in My Account).

Need to reschedule your TV engineer visit or cancel your upgrade? Go here.

If you need to make changes to your subscription because of Covid-19, see how we can help.

Do you want to cancel Sky TV?

Like most businesses in the UK we’re still not back up and running as normal. We have less people in our offices due to social distancing so we’re not able to offer our full services and wait times may well be longer as calls are being prioritised for our most vulnerable customers and those who have already been online.