Effects of cancellation
If you cancel a contract during your cooling off period, we’ll refund all payments you've made to us. But if you asked for a service to begin during your cooling off period, you'll need to pay us an amount proportionate to the service we provided up to the point you cancelled your order, including any chargeable Sky Talk calls you've made.
You won’t get a refund for any one-off fees for activation or set up services if you cancel a service after activation.
If you order a New Phone Line and don’t cancel your order before 3.30pm on the working day before your New Phone Line is activated, we won’t refund that charge because we’ll incur costs which we can't recover.
If you cancel Sky Talk after your switch to us from your previous supplier is complete, we might not be able to stop the loss of your existing telephone service, so may provide your Sky Talk Service(s) in order to prevent you losing all telephone services.