Fixing problems with the TV apps

Sky Q and Glass apps

If any of your TV apps are missing from the Apps or Sidebar sections of your Sky Q box or Sky Glass, or if Netflix, Spotify, YouTube, or any other TV app isn’t working, follow these troubleshooting steps.

Top tip: If you're seeing an on screen error message on the Netflix, Disney+, BBC iPlayer or RTÉ Player apps, head to the Netflix, Disney+, BBC or RTÉ help centres.