Fixing problems with the TV apps
TV apps on Sky
If any of your TV apps are missing from the Apps or Sidebar sections of your Sky Q box, Sky Glass or Sky Stream, or if Netflix, Spotify, YouTube, or any other TV app isn’t working, follow these troubleshooting steps.
When signing up for an app on Sky, we might give you a QR code to scan. We recommend using the QR code scanner on your phone's camera, as third-party scanners can take you to scam websites, where it's possible for your details to be stolen.
See our scams page for more details.