Fixing problems with the TV apps
Sky Q and Glass apps
If any of your TV apps are missing from the Apps or Sidebar sections of your Sky Q box or Sky Glass, or if Netflix, Spotify, YouTube, or any other TV app isn’t working, follow these troubleshooting steps.
Top tip: If you're seeing an on screen error message on the Netflix, Disney+, BBC iPlayer or RTÉ Player apps, head to the Netflix, Disney+, BBC or RTÉ help centres.