Installation & set-up
Our professional engineers will install everything you need, and show you how to get the most from your TV bundle, from how to use our TV on demand service, including Catch Up TV, to rewinding live TV.
On average we offer installations within six days of you ordering and you can choose from a morning or afternoon timeslot.
Setting up Sky TV
On the day of installation
- The engineer will ring you the day before, or the morning of installation to confirm their arrival time.
- Upon arrival, the engineer will advise you on the best place for your dish to go.
- On average, standard installation lasts no longer than an hour.
- When your dish and your box are set up, you’ll be given a demo on how to use Sky TV, including how to use our Catch Up TV services and rewind live TV.
- You’ll be able to start watching your new Sky TV bundle as soon as your set-up is complete.
Setting up Sky Multiscreen
As with single box set-up, your engineer will ring you the day before, or the morning of installation and will advise you on the best location for your dish when they arrive.
We'll send your viewing cards for your new Sky boxes in the post. Please have these ready for when our engineer arrives.
As a Sky Multiscreen customer, if you have home broadband any internet enabled Sky box you have must be connected to your router if we have provided the equipment you need to connect e.g. an On Demand connector.
You'll be able to start watching different channels from your Sky TV bundle in different rooms as soon as your set-up is complete.
There are no additional set-up costs for extra boxes when you join Sky TV with Sky Multiscreen.
How do I set up Sky+?
- Wired self set-up
It's easy to connect your Sky+HD box to your broadband router yourself. All you’ll need is an Ethernet cable.
- Wireless self set-up
If you’d prefer not to have a wire running from your Sky+HD box to your broadband router, you can connect them wirelessly. Simply add an On Demand Connector before you checkout.
- Wi-Fi boxes
Our Sky+HD and Sky+HD 2TB boxes come with built-in Wi-Fi capability, so it's simple to connect to your broadband wirelessly. Find out more from Help & Support.
Help & support
After the installation
You’ll be ready to watch your new Sky TV bundle as soon as your installation is complete. Our specialist engineers are dedicated to doing a professional job, but in the unlikely event you should encounter any problems, you’ll find everything you need to know in our online help & support pages.
Frequently asked questions
Can I get Sky TV in my flat?
Yes, we have a Specialist Installation Team dedicated to installing Sky TV in flats. In fact, your block may already be Sky-ready. Please call us on 08442 411 818 to find out more.
If you are a business proprietor of a block of flats and wish to have a Sky communal TV system installed, please visit communaltv.sky.com for more information or to arrange a meeting with our team.
Can I choose when to get my Sky set up?
Yes - once you have chosen your combination of Sky products, proceed to the checkout to enter your name and address details - we'll also need a few details about your property to ensure that you get the right installation engineer to set up your equipment.
You'll then have the option to choose your preferred set-up date, and you may also be able to select an am or pm installation. We'll confirm your installation date via email once your order has been received and processed and the engineer will arrive during the time period selected, although the installation may continue past that time. You don't need to call us unless you need to rearrange or we have your details listed incorrectly.
How long does it take to get Sky set-up?
On average, you can get installed in only 6 days. A standard Sky TV set-up usually takes no longer than one hour.
How do I access TV on demand content?
The Sky+HD and Sky+HD 2TB boxes have built in Wi-Fi capability, so they're easy and quicker to connect to your broadband router. meaning access to TV on demand, including the UK's biggest Catch Up TV service, is much simpler.
The services you receive come at no extra monthly cost and depend on your Sky TV bundle.
Find out more about setting up.
What happens on the day of installation?
When the engineer arrives they will have a discussion with you or your chosen representative to determine the best location for your satellite dish and the routing of all cables from your Sky+HD box.
Some cabling will be run externally and, on all installs, holes will be drilled for cable access to your satellite dish. Also any internal cables must be tacked to the skirting board. Our ability to complete the installation is subject to Sky's Health and Safety Regulations.
After setting up your equipment, our engineer will activate your viewing card and demonstrate how Sky works. You'll be given a PIN number - at first, this will be the last four digits printed on the back of your viewing card. It's a good idea to change this to ensure that nobody will use your Sky+HD box and incur charges without your permission.
You'll be able to enjoy watching Sky TV on the same day as your set-up.
If your viewing card is not available at the time of your Sky set-up, please contact Sky Customer Services on 03442 414 141 when you receive your card and a Sky representative will talk you through how to activate it.
How should I prepare for my Sky TV set-up?
Your Sky engineer will take care of your set-up, but here are a few preparation pointers:
You must have a free electrical socket near your TV.
As a precaution, you might want to move furniture and ornaments away from the area where the Sky box will go.
Ensure that working plug-in telephone sockets which can accept incoming and outgoing calls are within 10 metres (30 feet) of your Sky box(es).
Make sure someone over 18 will be present and able to decide where the dish and cable will be installed.
For blocks of flats, listed building or conservation areas, planning permission may be necessary and should be obtained prior to your appointment.
Any internal cables will need to be tacked to the skirting board.
Let us know at the time of ordering your Sky TV bundle if there are any access or parking restrictions our engineer should be aware of.
Will I be charged for extra set-up equipment?
Sky does not charge customers for extra set-up equipment such as T&K Brackets or pole mounts. Some sub-contractors operating in the Highlands and Islands region may charge extra for this equipment.
If you wish to use any features which require an RF Modulator (e.g. TV Link or Magic Eye) you will need to buy an IO Link through Sky Accessories.
Sky boxes and set-up
In the event you cancel your HD box, you will need to return the HD box to us before we can process a refund.
Box set-up times currently average 7-10 days for new customers and may be longer for existing customers upgrading to Sky+HD (excludes Highlands & Islands, Channel Islands, Scottish Islands, Isle of Man, Northern Ireland, ROI).
Standard set-up of Sky+HD box is £25 when you join Sky TV online; free for existing customers with a new Multiscreen subscription (otherwise £60 or £15 for Sky+ customers selecting self set-up).
Existing Sky TV customer: Sky Broadband set-up fees for existing Sky TV customers £60 for Lite, £30 for Connect or free for Unlimited. £30 set-up fee for Connect for customers without Sky TV.
Self set-up: Available to Sky+ customers for £15. Self set-up must be completed within 31 days of receipt.
Sky+HD box: Existing Sky+ box households are not eligible for a discounted box unless taking the Family Bundle. Existing customers must agree to new 12 month minimum term for Sky TV. One free/discounted box per household. Sky+HD box up to £199 if you are not eligible for discounted price (Sky TV subscription required). A Sky+HD box has all the features of Sky+ and can store an average of 60 hours of HD or 185 hours of standard definition programmes. To view free-to-air HD content you need an HD ready TV. To view Sky HD content you will also need the Family Bundle and, for Sky Sports/Sky Movies in HD, the HD Pack (£5.25 a month on top of your sports/movies subscription).
Sky+HD 2TB box: Existing Sky TV customers who have never had a Sky+HD box taking the Family Bundle and existing Sky TV customers with the Family Bundle or other Sky HD subscription adding their first Sky Multiscreen (£11.25pm per box) are entitled to one Sky+HD 2TB box for £49. Existing Sky TV customers with the Family Bundle or other Sky HD subscription and new customers joining Sky TV with the Family Bundle are entitled to one Sky+HD 2TB box for £149. One discounted 1TB or 2TB box per household. Additional Sky+HD 2TB boxes £249 per box. Customers taking Sky TV without the Family Bundle and customers purchasing a standalone 2TB box without Sky TV can get a Sky+HD 2TB box for £249. Standard set-up £30 for new customers and £60 for existing Sky TV customers. Non-standard set-up may cost extra. Sky+HD 2TB box provides 1.5TB of personal storage and 0.5TB of storage for On Demand Showcase content.
Sky HD Multiscreen box: Sky HD Multiscreen box is the SkyHD standard Digibox (No PVR functionality) which along with a Sky TV and Sky Multiscreen subscription (£11.25 extra a month) gives your Sky TV subscription in another room. First box free for new and existing customers when taken with their first Sky Multiscreen/Multiroom subscription and paying for set-up. Limited to one free box per household (and not available to customers who have already received a free standard box) otherwise £49. Replacement boxes are £99.
You do not have to subscribe to Sky TV - available directly from Sky call centre (standard set up £120) - limited to one per household.
General and further terms
Subject to status. Upfront payment may be required. Prices may go up during your subscription. Non-standard set-up may cost extra. Prices may vary if you live in a flat. Sky+ functionality requires two satellite feeds. You must get any consents required (e.g. landlord's). Prices for Direct Debit payments only. Continuous debit/credit card mandate costs 50p pm.
UK, Channel Islands and Isle of Man residential customers only. These offers are not available with any other offers. Further terms apply. Calls to Sky cost 9.58p per minute (plus 15.97p connection fee) for BT customers. If the number is 0844 than calls to Sky cost 5.1p per minute (plus 15.97p connection fee) for BT customers. Calls from other providers may vary. Correct at 17 December 2014. The full text of our customer contracts can be found here.
Calls to Sky contact centres are free for Sky Talk customers. Calls to 03 numbers are the same as 01 and 02 numbers. If 08 or 03 numbers are not included in your call package, for 08 numbers BT customers pay 5.1p/min and 15.97p connection and for 03 numbers 9.58p/min and 15.97p connection. Calls from other providers will vary.
Contact us if you wish to cancel during your cooling off period.