Installing Sky TV

Installing Sky TV

Our professional engineers install everything and show you how to make the most of Sky. Set-up dates are usually offered within six days of ordering - just choose a morning or afternoon slot.

Getting Sky

  • 1. Choose a bundle

    Select your Sky TV Bundle, confirm your order and choose an installation date.

    Compare TV Bundles

  • 2. Email confirmation

    We’ll email you confirmation of your installation date and your new viewing card will be sent to you in the post.

  • 3. Track your order

    You can check the status of your order at any time, using our tracker service.

    Track your order

  • 4. Sky is installed

    On the day of installation, a Sky engineer will set it all up and give you a demo.

Installation day

A Sky engineer will ring you the day before, or the morning of installation to confirm their arrival time.

Upon arrival, the engineer will advise you on the best place for your dish to go.

On average, standard installation lasts no longer than an hour.

When your dish and box are set up, you'll be given a demo on how to use Sky TV, including how to get TV on demand and rewind live TV.

Once installation is complete, you can start enjoying Sky TV.

Setting up Sky Multiscreen

As with a single box set-up, the engineer will call first and advise on the best location for your dish.

Your viewing cards will arrive in the post - please have these ready for the installation.

Once it's all up and running, you can start watching great TV in a different room.

There are no additional set-up costs for extra boxes when you join Sky TV with Sky Multiscreen.

More about Sky Multiscreen

Provides same Sky TV channels as main Sky TV subscription on another box.

Sky TV Bundles

New to Sky

TV Bundles from

£20 a month + Free Toshiba Satellite C40-C laptop, Samsung Tab 4, Sonos speaker or £100 reward

Compare TV Bundles

Existing customers sign in

Set-up fees apply.

Here's the legal bit

Tomorrow ITV Studios LLC 2015. Arrow ©2015 Warner Bros Entertainment Inc. The Flash ©2015 Warner Bros Entertainment Inc. © Gene Page/AMC. The Muppets © ABC Studios, Inc. All rights reserved. Criminal Minds © ABC Studios. Desperate Housewives © ABC Studios.  Ray Donovan © 2015 Showtime Networks Inc. All rights reserved. Entourage® ©2015 Home Box Office, Inc. All rights reserved. ©2015 Chiswick Productions LLC. All rights reserved. ©2015 Sony Pictures Television Inc. All rights reserved. HBO® and all related programs are the property of Home Box Office, Inc. Penny Dreadful © Showtime Networks Inc. All rights reserved. ©2014 Warner Bros Entertainment Inc. ©2014 Fox Broadcasting Co. Marvel’s Agent Carter© 2015 American Broadcasting Companies, Inc. All rights reserved. HBO® and all related programs are the property of Home Box Office, Inc. © 2014 Viacom International Media Networks. All rights reserved. Madam Secretary © 2015 CBS Broadcasting Inc. All Rights Reserved.  © Disney. Game of Thrones ©2015 Home Box Office, Inc. All rights reserved. HBO® and all related programs are the property of Home Box Office, Inc. The Blacklist © 2015 Sony Pictures Television Inc. All Rights Reserved. MODERN FAMILY © 2014-2015 Twentieth Century Fox Film Corporation. All rights reserved. Artwork: © 2014 American Broadcasting Companies. All rights reserved. © 2015 Viacom International Media Networks. All rights reserved. West Wing © 2014 Warner Bros Entertainment Inc. Justified © 2010 Sony Pictures Television Inc. and Bluebush Productions, LLC. All Rights Reserved. Mad Men © 2015 Lions Gate Television Inc. All rights Reserved.The F1 logo, F1, FORMULA 1, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX and related marks are trade marks of Formula One Licensing BV, a Formula One group company. All rights reserved. 

  • Offers^

    Choice of reward: Free Toshiba 14” laptop, Samsung GALAXY Tab 4, Sonos PLAY:1 speaker or a choice of £100 M&S or Tesco e-Voucher or £100 prepaid MasterCard® for new Sky customers joining Sky TV online before 10 September 2015. £10 set-up fee applies. You must claim your reward online at www.sky.com/claim within 90 days of your service being activated. One reward per household, subject to stock availability. Colour may vary. The content image has been enlarged. To receive the M&S and Tesco e-Voucher you need a valid email address and the ability to print. M&S, Tesco and MasterCard® further terms apply. Availability subject to stock. Offer not available with any other offer. Sky TV: £20-£75.75 a month. Subject to status, upfront payment may be required. Prices may go up during your contract. 12 month min & further terms apply.

    Sky Go Extra 2 months free trial: Offer only for existing Sky TV customers who have not previously taken up the same offer. Excludes existing Sky Go Extra and Multiscreen customers. Content depends on your Sky TV package. Sky Movies Pack required for movies. Download selected content in the UK and Ireland via Wi-Fi. After 2 months you will continue to receive Sky Go Extra at £5pm extra unless you call us to cancel at least 31 days before the end of the 2 month period. Not available with other Sky TV offers.

    One year free Sky Fibre: Subject to status. Upfront payment may be required. Available to new Sky Fibre customers taking Sky Talk and line rental. After 12 months, standard price applies, currently £10pm with Sky Talk. Sky Fibre: Availability subject to survey. Standard fibre activation £30. External Factors e.g. internet congestion and home wiring can affect speed. Download speeds up to 17/38Mb. Compatible line required otherwise £20 connection charge may apply. General: 12 month min subscriptions. Separate contracts apply to Sky Fibre and Sky Talk. You must get consents required (e.g. landlord’s). Prices for DD payments only. Continuous debit/credit card mandate costs 50ppm. UK residential customers only. Offer not available with other offers. Further terms apply.

    9 months free Broadband Unlimited: Subject to status. Upfront payment may be required. New Sky Broadband, Talk & line rental customers only in Sky Network areas. £6.95 router delivery charge. Up to 17Mb download speeds (vary significantly by location). After 9 months standard Broadband Unlimited price applies, currently £10 per month (pm) plus Sky Talk. No traffic management policy. External factors such as internet congestion and home wiring can affect speed. Compatible line required, otherwise connection charge from £20 may apply. Set-up costs may apply.

    Sky Asia Pack offer:
    £7.50 extra a month for existing Sky TV customers. Sky Asia Pack is available with any Sky TV bundle. You will continue to receive the Sky Asia Pack, unless you give us at least 31 days’ notice that you wish to cancel. Not available with any other Sky TV offer. Further terms apply. 

    Sky Sports offer: For existing Sky TV customers joining Sky Sports. Replaces existing Sky TV offers. Sky Sports £17.85 extra pm for 12 months, then standard price applies (currently £25.50 extra pm). Sky Sports renews automatically each month unless you cancel giving 31 days’ notice. Offer ends 24 September 2015. Further terms apply.

    12 months half price Sky Fibre Unlimited: Subject to status. Upfront payment may be required. Available to new Sky Fibre Unlimited customers switching calls and line rental to Sky. After 12 months, standard price applies, currently £20pm with Sky Talk. Sky Fibre Unlimited: Availability subject to survey. Standard fibre activation £30. External Factors e.g. internet congestion and home wiring can affect speed. Download speeds up to 17/38Mb. Compatible line required otherwise £20 connection charge may apply. General: 12 month min subscriptions. Separate contracts apply to Sky Fibre Unlimited and Sky Talk. You must get consents required (e.g. landlord’s). Prices for DD payments only. Continuous debit/credit card mandate costs 50ppm. UK residential customers only. Offer not available with other offers. Further terms apply.

    One year free Broadband Unlimited: Subject to status. Upfront payment may be required. New Sky Broadband, Talk & line rental customers only in Sky Network areas. £6.95 router delivery charge. Up to 17Mb download speeds (vary significantly by location). After 12 months standard Broadband Unlimited price applies, currently £10 per month (pm) plus Sky Talk. No traffic management policy. External factors such as internet congestion and home wiring can affect speed. Compatible line required, otherwise connection charge from £20 may apply. Set-up costs may apply. General: 12 month minimum subscriptions for Sky Broadband Unlimited, Sky Talk & Line Rental. 12 month minimum subscription for Sky TV if you also choose Sky TV. Separate contracts apply to Sky TV, Sky Broadband/Fibre and Sky Talk. Prices may go up during your contract. You must get any consents required (e.g. landlord’s). Prices for Direct Debit payments only. Continuous debit/credit card mandate costs 50p pm. UK residential customers only. Offers aren’t available with any other offers. Further terms apply.

    Choice of reward broadband offer: Choice of a £100 M&S or Tesco e-Voucher, £100 Prepaid MasterCard® or Samsung Galaxy Tab 4 for new Sky customers only. One reward per household. You must claim your reward online at www.sky.com/claim within 90 days of your service being activated. To receive the M&S and Tesco e-Vouchers you need a valid email address and the ability to print. Not available with any other Sky TV offer. M&S, Tesco and MasterCard® further terms apply. Available to residential customers joining Sky Broadband on a 12 month subscription.

    NOW TV: Content streamed. WiFi broadband, HDMI connection and NOW TV account required to activate box. Credit or debit card required to set up NOW TV account. All content passes sold separately. Wide selection of catch up TV available via TV apps. Some Apps (such as Spotify & Sky Store) cost extra. Entertainment Pass currently not available on YouView and Android devices. Not all content available on catch up or live channels. For content we can not show on live channels see nowtv.com/slating. Some content unavailable on live channels and/or some devices. See nowtv.com for device compatibility requirements.

    NOW TV Offer legals: Available in Sky network areas switching their broadband, calls & line rental to Sky. Broadband Unlimited & NOW TV Entertainment for 12 months. Sky line rental (£16.40pm) required. £6.95 router delivery charge. 12 month minimum subscriptions apply for Sky Broadband Unliited + Sky Talk & Line Rental. Download speeds up to 16Mb – speeds vary significantly by location. Compatible line required otherwise £20 connection charge may apply. Not available with any other offers.

    Free On Demand Connector offer: *Self-set-up required. Offer available to Sky TV customers who haven’t downloaded On Demand content previously. Requires compatible black Sky+ box, broadband connection (minimum recommended speed 2Mbps). Free connector for eligible customers only. One connector per customer subject to availability. The model of On Demand Connector you receive will vary depending on the model of your Sky+HD box. Some models must be connected to a mains supply.

  • ‡Sky TV

    ‡ HD channels received depend on your Sky TV/HD subscription. BBC HD Channels, ITV HD (England & Wales only), Channel 4 HD, NHK World HD and RT HD are available without subscription.

    Sky TV Subscription: Packages £20-£70.50 per month (pm). Sky Movies Box Office and Sky Store costs extra. Sky News and Pick TV are available without subscription; Pick TV, Channel 4, Channel 5, 5 USA and 5* require a viewing card. Sky box and set-up required. Sky Sports/Sky Movies in HD: £5.25pm on top of your sports/movies subscription. Only available to Family Bundle customers.

    Sky Movies comparison: Comparison against online movie subscription services without Sky Movies using top 100 from UK box office over 12 months. See sky.com/blockbusters

    Sky Multiscreen: Provides same Sky TV channels as main Sky TV subscription on another box. To receive Sky HD channels on your Multiscreen box you need a Sky HD box and the Family Bundle or other HD subscription pack. If you have home broadband, your Internet-enabled Sky boxes must be connected to your router if we’ve provided the equipment you need to connect (E.g. an On Demand connector). Multiscreen includes Sky Go Extra at no extra cost. Sky Go terms apply.

    Smart Series Link: Records your chosen series then the next and subsequent series in order. Unavailable on some older Sky HD boxes.

    Remote Record / Series Link: Use sky.com or a compatible device. Requests require up to 30 minutes notice before start of programme. Series Link for compatible Sky+HD boxes only.

    WWF Sky Rainforest Rescue: All money raised through Sky Rainforest Rescue will be donated to WWF-UK, charity registered in England and Wales number 1081247 and in Scotland number SC039593. Sky will donate a further £1 to WWF-UK to match each £1 raised through Sky Rainforest Rescue. Sky will match donations to help reach the project target of £4million.

    Dolby Digital 5.1: Available on many programmes. Compatible home cinema system required.

    Money back guarantee: If you cancel Sky HD within one calendar month of activation, we will refund the cost of your box (but not any subscription or set up charges).

     

    On Demand: Available to Sky TV customers with compatible Sky box. Downloading content requires compatible black Sky box, broadband connection (minimum recommended speed 2 Mbps), On Demand self set-up using built in Wi-Fi or own cable.  Downloads count towards any usage caps and may expire from your Planner. Content depends on your Sky TV/HD subscription. 3D: 3DTV and activation required. Sky Store costs extra. Sky Movies 1&2 or Sky Sports 1&2 required for Sky Movies or Sky Sports. Sky subscribers without Sky TV can access BBC iPlayer only. Downloadable HD content takes longer to start viewing.
    Sky Box Office: Sky Box Office content costs extra. Pay per view charges apply.
    Box Sets: Selection of shows/series available varies each month. Downloadable HD content takes longer to start viewing. The Family Bundle or another Sky HD subscription required for TV Box Sets. Monthly comparison against online and Pay TV UK subscription services based on shows for which the latest series is showing now or in the last 12 months or in the next 12 months from February 2014. See sky.com/moreboxsets.

    Sky Go: UK customers require a Sky HD or Family Bundle subscription to access TV Box Sets on Sky Go. UK / Ireland only. Streamed via broadband/3G/4G/WiFi (charges may apply). Available on two registered compatible devices (content may vary). Some live TV programmes will be unavailable (go to - go.sky.com). For compatible device and software requirements click here. Sky Go is not currently compatible on PCs with Windows 8 or Macs with OS X Mountain Lion. Sky TV Customers: Selected live channels and on demand content available in line with your Sky TV subscription at no extra cost. You'll need Sky Movies 1&2 or Sky Sports 1&2 Packs for on demand Sky Movies or Sky Sports. Non-Sky TV Customers: Subscriptions £15-£40 pm. Monthly subscriptions renew automatically until you unsubscribe.

    Sky Go Extra: Sky TV customers only. No extra cost with Sky Multiscreen, otherwise £5 extra a month. Allow up to 24 hours for your account to be activated. 31 days' notice to cancel. Register up to 4 Sky Go devices. Concurrent online viewing on 2 devices. Download selected Sky Go content in the UK & Ireland via WiFi. Content depends on your Sky TV package. Movies/Sports Pack(s) required to download movies/sports. 2 downloads per programme. Content deleted from device 48 hours after viewing starts or no later than 30 days after download.

     

  • Sky boxes and set-up

    In the event you cancel your HD box, you will need to return the HD box to us before we can process a refund.

    Box set-up times currently average 7-10 days for new customers and may be longer for existing customers upgrading to Sky+HD (excludes Highlands & Islands, Channel Islands, Scottish Islands, Isle of Man, Northern Ireland, ROI).

    Standard set-up of Sky+HD box is £25 when you join Sky TV online; free for existing customers with a new Multiscreen subscription (otherwise £60 or £15 for Sky+ customers selecting self set-up).

    Existing Sky TV customer:  Sky Broadband set-up fees for existing Sky TV customers £60 for Lite, £30 for Connect or free for Unlimited. £30 set-up fee for Connect for customers without Sky TV.

    Self set-up: Available to Sky+ customers for £15. Self set-up must be completed within 31 days of receipt.

    Sky+HD box: Existing Sky+ box households are not eligible for a discounted box unless taking the Family Bundle. Existing customers must agree to new 12 month minimum term for Sky TV. One free/discounted box per household.  Sky+HD box up to £199 if you are not eligible for discounted price (Sky TV subscription required). A Sky+HD box has all the features of Sky+ and can store an average of 60 hours of HD or 185 hours of standard definition programmes. To view free-to-air HD content you need an HD ready TV. To view Sky HD content you will also need the Family Bundle and, for Sky Sports/Sky Movies in HD, the HD Pack (£5.25 a month on top of your sports/movies subscription).

    Sky+HD 2TB box: Existing Sky TV customers who have never had a Sky+HD box taking the Family Bundle and existing Sky TV customers with the Family Bundle or other Sky HD subscription adding their first Sky Multiscreen (£11.25pm per box) are entitled to one Sky+HD 2TB box for £49. Existing Sky TV customers with the Family Bundle or other Sky HD subscription and new customers joining Sky TV with the Family Bundle are entitled to one Sky+HD 2TB box for £149. One discounted 1TB or 2TB box per household. Additional Sky+HD 2TB boxes £249 per box. Customers taking Sky TV without the Family Bundle and customers purchasing a standalone 2TB box without Sky TV can get a Sky+HD 2TB box for £249. Standard set-up £30 for new customers and £60 for existing Sky TV customers. Non-standard set-up may cost extra. Sky+HD 2TB box provides 1.5TB of personal storage and 0.5TB of storage for On Demand Showcase content.

    Sky HD Multiscreen box: Sky HD Multiscreen box is the SkyHD standard Digibox (No PVR functionality) which along with a Sky TV and Sky Multiscreen subscription (£11.25 extra a month) gives your Sky TV subscription in another room. First box free for new and existing customers when taken with their first Sky Multiscreen/Multiroom subscription and paying for set-up. Limited to one free box per household (and not available to customers who have already received a free standard box) otherwise £49. Replacement boxes are £99.

    You do not have to subscribe to Sky TV - available directly from Sky call centre (standard set up £120) - limited to one per household.

  • General and further terms

    Subject to status. Upfront payment may be required. Prices may go up during your subscription. Non-standard set-up may cost extra. Prices may vary if you live in a flat. Sky+ functionality requires two satellite feeds. You must get any consents required (e.g. landlord's). Prices for Direct Debit payments only. Continuous debit/credit card mandate costs 50p pm.

    UK, Channel Islands and Isle of Man residential customers only. These offers are not available with any other offers. Further terms apply. Correct at 28 August 2015.

    Calls to Sky for non-Sky Talk customers cost 7p per minute plus your provider's access charge. Calls to 080 numbers are free. Calls to non-inclusive service numbers on a Sky Talk tariff will be charged 9.5p per minute access charge and a service charge from the owning operator.

    Contact us if you wish to cancel during your cooling off period.

    Read the full text of our customer contracts.