Installing Sky TV

Installing Sky TV

Our professional engineers install everything and show you how to make the most of Sky.

Fortitude: Series 2

Thursdays, 9pm

Getting Sky

  • 1. Choose a bundle

    Select your Sky TV Bundle, confirm your order and choose an installation date.

    Compare TV Bundles

  • 2. Email confirmation

    We'll email you confirmation of your installation date and your new viewing card will be sent to you in the post.

  • 3. Track your order

    You can check the status of your order at any time, using our tracker service.

    Track your order

  • 4. Sky is installed

    On the day of installation, a Sky engineer will set it all up and give you a demo.

Fortitude: Series 2

Thursdays, 9pm

Installation day

A Sky engineer will ring you the day before, or the morning of installation to confirm their arrival time.

Upon arrival, the engineer will advise you on the best place for your dish to go.

On average, standard installation lasts no longer than an hour.

When your dish and box are set up, you'll be given a demo on how to use Sky TV, including how to get TV on demand and rewind live TV.

Setting up Sky Q Multiscreen

Sky Q Mini boxes don't connect to your dish, so you can access what's on your main box in any room, without messing about drilling holes.
 

1. Plug the pink end of the HDMI cable into the pink port of your Sky Q Mini box and plug the other end into your TV.

2. Plug the blue end of the black power cable into the blue port of your Sky Q Mini box. Plug the other end into the power socket.

3. Turn on your Sky Q Mini box, making sure your TV is switched to the correct input source.

4. Follow the on-screen instructions to connect your Sky Q Mini box to your Sky Q box.
 

More about Sky Q Multiscreen

Provides same Sky TV channels as main Sky TV subscription on another box.

Get Sky TV

New to Sky

TV Bundles from

£22 a month + free 32” LG TV + add Sky Fibre for £20 a month

See all TV Bundles

Get Sky Fibre for £20 when you join with Sky TV

Existing customers sign in

18 month minimum contract. Set-up fees apply. Reward delivery charge of up to £5.50. New Sky TV customers only. Sky Q kit is loaned at no extra cost. Content depends on subscription.

Here's the legal bit

  • Offers

    Reward offer: 18 month minimum subscription. Sky TV Bundles: £22-£80 per month (pm). Subject to status. Upfront payment may be required. Subject to status. Offer available to new Sky TV customers only. Offer not available to existing Sky Broadband customers joining Sky TV. We reserve the right to arrange collection of additional reward / incentive items for which the customer is not eligible. All rewards must be claimed at sky.com/claim within 90 days of service being activated. Rewards will be sent up to 90 days after redemption. Not available with any other offer unless stated. One reward per household. See sky.com/incentives for further terms. 32” LG TV or Samsung Galaxy Tab E: Model may vary. Content image size has been increased. Availability subject to stock. £5.50 reward delivery charge applies to 32” LG TV, £3.50 delivery charge applies to Samsung Galaxy Tab E. £100 reward: Tesco e-Voucher or Prepaid MasterCard®: Availability subject to stock. Prepaid MasterCard® can be used wherever MasterCard® is accepted, except for gambling, cash withdrawals, currency, cashback or at petrol stations. Unused card values will expire 12 months after the cards are printed. To receive the Tesco e-Vouchers you need a valid email address and the ability to print. Not available with any other Sky TV offer. Tesco and MasterCard® further terms apply. Reward offer ends 9 March 2017. General: Content depends on Sky Q subscription. Prices may go up during your contract. All Sky Q kit is loaned to you by Sky at no cost and must be returned at the end of your subscription. Non-standard set-up may cost extra. Connect to TV using HDMI cable. You own the Sky dish. Prices may vary if you live in a flat. You must get any consents required (e.g. landlord's). Prices for Direct Debit payments only. Continuous debit/credit card mandate costs 30p pm. UK, Channel Islands and Isle of Man residential customers only. Email address required so we can keep in touch about your services. Further terms apply. Correct at 13 February 2017.

    £20 Sky Fibre for 18 months: Sky Fibre areas only. Speeds vary significantly by location. All Sky Q kit is loaned to you at no cost and must be returned at the end of your subscription. New 18 month minimum subscription. Upfront payment may be required. Subject to status. Sky Fibre: Available to new customers taking new 18 month subscription for Sky TV (£22-£80 per month), Sky Fibre, Sky Talk (£0-12pm) and Sky Line Rental (£18.99pm). Also available to existing Sky Broadband and Talk customers without Fibre taking new 18 month subscription for Sky TV (£22-£80 per month), Sky Fibre, Sky Talk (£0-12pm) and Sky Line Rental (£18.99pm). Sky Broadband general: External Factors such as internet congestion and home wiring can affect speed. Compatible line required otherwise £20 connection charge may apply. General: Prices may go up during your contract. You own the Sky dish. Prices may vary if you live in a flat. You must get any consents required (e.g. landlord's). Prices for Direct Debit payments only. Continuous debit/credit card mandate costs 30p pm. UK, Channel Islands and Isle of Man residential customers only. Further terms apply. Correct at 21 December 2016.

    £18.99 Sky Broadband Unlimited for 12 months: Sky network areas only. Available to new Sky broadband, talk and line rental customers taking new 12 month minimum subscription for Sky Broadband Unlimited (£0 per month (pm)), Sky Pay As You Go (£0 pm) and Sky Line Rental (£18.99pm) without Sky TV. Saving based on £10 discount pm on broadband price. Other Sky Talk packages available for £4 - £12 extra a month. After 12 months, standard price applies for Sky Broadband Unlimited, currently £10pm. 12 month min & further terms apply.

     

    £75 Prepaid MasterCard®: Offer available to new customers joining Sky Broadband Unlimited without TV. Reward must be claimed at sky.com/claim within 90 days of service being activated. One reward per household. Availability subject to stock. Prepaid MasterCard® can be used wherever MasterCard® is accepted, except for gambling, cash withdrawals, currency, cashback or at petrol stations. Unused card values will expire 12 months after the cards are printed.

    £30 Sky Fibre Unlimited for 18 months: Sky Fibre areas only. Speeds vary significantly by location. UK average speed to the Hub shown. Wi-Fi speeds vary by device and home environment. All Sky Q kit is loaned to you at no cost and must be returned at the end of your subscription. New 18 month minimum subscription. Upfront payment may be required. Subject to status. Sky Fibre: Available to new customers taking new 18 month subscription for Sky TV (£22-£80 per month), Sky Fibre Unlimited, Sky Talk (£0-12pm) and Sky Line Rental (£18.99pm). Also available to existing Sky Broadband and Talk customers without Fibre taking new 18 month subscription for Sky TV (£22-£80 per month), Sky Fibre Unlimited, Sky Talk (£0-12pm) and Sky Line Rental (£18.99pm). Sky Broadband general: External Factors such as internet congestion and home wiring can affect speed. Compatible line required otherwise £20 connection charge may apply. General: Prices may go up during your contract. You own the Sky dish. Prices may vary if you live in a flat. You must get any consents required (e.g. landlord's). Prices for Direct Debit payments only. Continuous debit/credit card mandate costs 30p pm. UK, Channel Islands and Isle of Man residential customers only. Further terms apply. Correct at 21 December 2016.

    £35 Sky Fibre Max for 18 months: Sky Fibre areas only. Speeds vary significantly by location. All Sky Q kit is loaned to you at no cost and must be returned at the end of your subscription. New 18 month minimum subscription. Upfront payment may be required. Subject to status. Sky Fibre: Available to new customers taking new 18 month subscription for Sky TV (£22-£80 per month), Sky Fibre Max, Sky Talk (£0-12pm) and Sky Line Rental (£18.99pm). Also available to existing Sky Broadband and Talk customers without Fibre taking new 18 month subscription for Sky TV (£22-£80 per month), Sky Fibre Max, Sky Talk (£0-12pm) and Sky Line Rental (£18.99pm). Sky Broadband general: External Factors such as internet congestion and home wiring can affect speed. Compatible line required otherwise £20 connection charge may apply. General: Prices may go up during your contract. You own the Sky dish. Prices may vary if you live in a flat. You must get any consents required (e.g. landlord's). Prices for Direct Debit payments only. Continuous debit/credit card mandate costs 30p pm. UK, Channel Islands and Isle of Man residential customers only. Further terms apply. Correct at 21 December 2016.

  • Sky TV

    HD channels received depend on your Sky TV/HD subscription. BBC HD Channels, ITV HD (England & Wales only), Channel 4 HD, NHK World HD and RT HD are available without subscription.

    Sky TV Subscription: Packages £22-£80 per month (pm). Sky Box Office and Sky Store costs extra. Sky News and Pick TV are available without subscription; Pick TV, Channel 4, Channel 5, 5 USA and 5* require a viewing card. Sky box and set-up required. Sky Sports in HD: £6pm on top of your sports subscription. Only available to Box Sets Bundle customers.

    Sky Cinema comparison: Comparison against online movie subscription services without Sky Cinema using top 100 from UK box office over 12 months. See sky.com/blockbusters

    Sky Multiscreen: Provides same Sky TV channels as main Sky TV subscription on another box. To receive Sky HD channels on your Multiscreen box you need a Sky HD box and the Box Sets Bundle or other HD subscription pack. If you have home broadband, your Internet-enabled Sky boxes must be connected to your router if we’ve provided the equipment you need to connect (E.g. an On Demand connector). Multiscreen includes Sky Go Extra at no extra cost. Sky Go terms apply.

    Smart Series Link: Records your chosen series then the next and subsequent series in order. Unavailable on some older Sky HD boxes.

    Remote Record / Series Link: Use sky.com or a compatible device. Requests require up to 30 minutes notice before start of programme. Series Link for compatible Sky+HD and Sky Q boxes only.

    Sky Kids app: Available at no extra cost with the Variety or Box Sets subscription. UK / Ireland only. Selected content available to stream and download on demand at no extra cost via 3G/4G/WiFi (charges may apply). To download content you also need Sky Go Extra (no extra cost with Sky Multiscreen or Sky Q, otherwise £5 extra a month). Available on two registered compatible tablets. Available on up to 4 registered compatible tablets. Downloaded content deleted from device 48 hours after viewing starts or no later than 30 days after download. Compatible device and software requirements at www.sky.com/help, and the App Store or Google Play Store App features vary by device.

    WWF Sky Rainforest Rescue: All money raised through Sky Rainforest Rescue will be donated to WWF-UK, charity registered in England and Wales number 1081247 and in Scotland number SC039593. Sky will donate a further £1 to WWF-UK to match each £1 raised through Sky Rainforest Rescue. Sky will match donations to help reach the project target of £4million.

    Dolby Digital 5.1: Available on many programmes. Compatible home cinema system required.

    Money back guarantee: If you cancel Sky HD within one calendar month of activation, we will refund the cost of your box (but not any subscription or set up charges).

     

    On Demand: Available to Sky TV customers with compatible Sky box. Downloading content requires compatible black Sky box, broadband connection (minimum recommended speed 2 Mbps), On Demand self set-up using built in Wi-Fi or own cable. Downloads count towards any usage caps and may expire from your Planner. Content depends on your Sky TV/HD subscription. 3D: 3DTV and activation required. Sky Store costs extra. Sky Cinema 1&2 or Sky Sports 1&2 required for Sky Cinema or Sky Sports. Sky subscribers without Sky TV can access BBC iPlayer, ITV Player and All 4 catch up content. Downloadable HD content takes longer to start viewing.
    Sky Box Office: Sky Box Office content costs extra. Pay per view charges apply.
    Box Sets: Selection of shows/series available varies each month. Downloadable HD content takes longer to start viewing. Box Sets or another Sky HD subscription required for TV Box Sets.

    Sky Store: On your Sky box: For Sky TV customers with black Sky+ or Sky Q box connected to broadband. Buy & Keep unavailable on some older boxes - see sky.com/boxcompatibility. Requires On Demand self set-up using built-in Wi-Fi or own cable or On Demand connector (£21.95 – limits apply). Downloads take several minutes or longer to start viewing if speed less than 6 Mbps (HD) or 2Mbps (SD). Sky+ subscription needed for ongoing access to downloaded copy. On skystore.com: Requires connected compatible device and software (see skystore.com/help). Register up to 4 devices; a title can be streamed to 1 (rent) or 2 (Buy & Keep) at a time. Min required speed for streaming 2.5Mbps (SD) or 5Mbps (HD). HD option not available when renting and is not supported for Buy & Keep on some devices/set-ups. Rentals can’t be downloaded. Buy & Keep downloads unavailable on NOW TV, Roku and YouView boxes. General: Rent from £2.99-£9.99. Buy & Keep from £7.99-£13.99. Downloading and streaming count towards any usage caps. Buy & Keep DVD delivery usually within 5 working days from official DVD release date.

    Sky Go: UK customers require a Sky HD or Box Sets Bundle subscription to access TV Box Sets on Sky Go. UK / Ireland only. Streamed via broadband/3G/4G/Wi-Fi (charges may apply). Available on two registered compatible devices (content may vary). Some live TV programmes will be unavailable (visit go.sky.com). See compatible device and software requirements. Sky TV Customers: Selected live channels and on demand content available in line with your Sky TV subscription at no extra cost. You'll need Sky Cinema 1&2 or Sky Sports 1&2 Packs for on demand Sky Cinema or Sky Sports. Non-Sky TV Customers: Subscriptions £15-£40 pm. Monthly subscriptions renew automatically until you unsubscribe.

    Sky Go Extra: Sky TV customers only. No extra cost with Sky Multiscreen, otherwise £5 extra a month. Allow up to 24 hours for your account to be activated. 31 days' notice to cancel. Register up to 4 Sky Go devices. Concurrent online viewing on 2 devices. Download selected Sky Go content in the UK & Ireland via Wi-Fi. Content depends on your Sky TV package. Cinema/Sports Pack(s) required to download movies/sports. 2 downloads per programme. Content deleted from device 48 hours after viewing starts or no later than 30 days after download.

     

  • Sky Q set-up

    Engineer set-up required.

    Standard installation: New Sky TV customers: Sky Q 1TB box: £15 with or without a Sky Q Multiscreen subscription; Sky Q 2TB box with a Sky Q Multiscreen subscription: £60; Sky Q 2TB box without a Sky Q Multiscreen subscription: £199.

    Standard installation: Existing customers taking a Sky Q Multiscreen subscription: Sky Q 1TB box: up to £49; Sky Q 2TB box: up to £99. Prices discounted to £15 for Sky Q 1TB box or £60 for Sky Q 2TB for existing customers without a current Sky+ Multiscreen subscription.

    Existing Sky+ customers wishing to upgrade to Sky Q 1TB box or Sky Q 2TB box without taking a Sky Q Multiscreen subscription: £199 standard set-up.

  • General and further terms

    Subject to status. Upfront payment may be required. Prices may go up during your subscription. Non-standard set-up may cost extra. Prices may vary if you live in a flat. Sky+ functionality requires two satellite feeds. You must get any consents required (e.g. landlord's). Prices for Direct Debit payments only. Continuous debit/credit card mandate costs 30p.

    UK, Channel Islands and Isle of Man residential customers only. These offers are not available with any other offers. Further terms apply. Correct at 24 February 2017.

    Calls to Sky for non-Sky Talk customers cost 7p per minute plus your provider's access charge. Calls to 080 numbers are free. Calls to non-inclusive service numbers on a Sky Talk tariff will be charged 11.5p per minute access charge and a service charge from the owning operator.

    Contact us if you wish to cancel during your cooling off period.

    Read the full text of our customer contracts.

  • Copyrights

    Girls SM under licence from Home Box Office, Inc. Quarry ©2016 Home Box Office, Inc. All rights reserved. HBO® and all related programs are the property of Home Box Office, Inc. Game of Thrones® ©2016 Home Box Office, Inc. All rights reserved. HBO® and all related programs are the property of Home Box Office, Inc. Elementary © 2016 CBS Broadcasting Inc. All Rights Reserved. The Blacklist © 2016 Sony Pictures Television Inc and Open 4 Business Productions LLC. All rights reserved. © Tomorrow ITV Studios LLC 2016. BILLIONS © Showtime Networks Inc. The Affair © Showtime Networks Inc. HOUSE OF LIES © Showtime Networks Inc. All rights reserved. Californication © 2016 Showtime Networks Inc. All rights reserved. Series 1–6. Nurse Jackie © 2016 Showtime Networks Inc. All rights reserved. Chicago Fire © 2014 NBC Studios LLC All Rights Reserved. LOST © ABC Studios. Cougar Town © ABC Studios. Grey's Anatomy © ABC Studios. Criminal Minds © ABC Studios. Revenge © ABC Studios. Scandal © ABC Studios. Nashville ©MMXIII, Lions Gate Television Inc. and ABC Studios. All Rights Reserved. Mad Men © 2015 Frank Ockenfels/Lionsgate. Westworld ©2016 Home Box Office, Inc. All rights reserved. HBO® and all related programs are the property of Home Box Office, Inc. The F1 logo, F1, FORMULA 1, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX and related marks are trade marks of Formula One Licensing BV, a Formula One group company. All rights reserved.

     SUPERGIRL and all related characters and elements are trademarks of and © 2016 DC Comics. © 2016 Warner Bros. Entertainment Inc. All rights reserved. THE FLASH and all related characters and elements are trademarks of and © 2016 DC Comics. © 2016 Warner Bros. Entertainment Inc. All rights reserved. West Wing © 2014 Warner Bros Entertainment Inc. Blindspot ©Warner Bros Entertainment Inc. THE STRAIN © 2014 Fox and its related entities. All rights reserved. How I Met Your Mother © 2005-2013 Twentieth Century Fox Film Corporation. All rights reserved. Series 1 – 9. MODERN FAMILY © 2014-2015 Twentieth Century Fox Film Corporation. All rights reserved. Artwork: © 2014 American Broadcasting Companies. All rights reserved. © & TM 2015 LFL. © 2016 Viacom International Media Networks. All rights reserved. © Disney. LEGENDS TM & © 2014 Twentieth Century Fox Film Corporation. All rights reserved.  © 2015 Starz Entertainment, LLC. The Walking Dead © Gene Page/AMC.  Nickelodeon: © 2016 Viacom International Media Networks. All rights reserved.  Zootropolis © Disney Enterprises, Inc. Jungle Book © Disney Enterprises, Inc. Kung Fu Panda 3 © 2015 DreamWorks Animation, L.L.C. All rights reserved. BATMAN V SUPERMAN: DAWN OF JUSTICE and all related characters and elements © & ™ DC Comics and Warner Bros. Entertainment Inc.