Last updated: 03/04/2020, 18:55
We know how important it is for you to stay connected. So we’re working really hard to help where we can.
We’re working a little differently in these challenging times to keep our staff and customers safe. This means that our call centre resource is reduced, and there are longer waiting times to speak to an agent at the moment.
If you need support, go to Help at sky.com, in your MySky app or on your Sky box. But to make life easier for you, below are links to all the things you can do online.
Sky Kids: £5 per month. Requires Sky Signature £25pm. 31 days' notice to cancel. Sky Kids app: Available at no extra cost with the Sky Kids pack. UK, Ireland & the EU where eligible – see sky.com/streamintheEU. Selected content available to stream and download on demand at no extra cost via WiFi/3G/4G (charges may apply). Available on registered compatible devices (device and software requirements at www.sky.com/help) and the App Store or Google Play Store. App features vary by device. To download content you also need Sky Go Extra £5 extra a month (no extra cost with Multiscreen for Sky + customers). Downloaded content deleted from device 48 hours after viewing starts or no later than 30 days after download. You may need to re-download content if you use more than 5 devices. Compatible device and software requirements at www.sky.com/help, and the App Store or Google Play Store. App features vary by device.
Sky Signature: £25 pm with a new 18-month minimum term. Prices may change during this period. Standard price (currently £30pm) applies when not signing up to a new min term or outside of min term. Prices may change during this period. Set-up: New customers: £20; Existing Sky Q customers: £20; Existing Sky+HD customers upgrading to Sky Q: £219. Non-standard set up may cost extra. Subject to status. Upfront payment may be required. General: Selection of shows/series available & varies each month. Requires Sky box connected to broadband (min. recommended speed: SD: 3 Mb/s; HD: 8Mb/s UHD: 24Mb/s. Connect to TV using HDMI cable. Sky Q kit is loaned to you at no cost and must be returned at the end of the relevant subscription. You own the Sky dish. Prices may vary if you live in a flat. You must get any consents required (e.g. landlord's). Further terms apply.
Here you’ll find all the links you need to all the things you can do online.
With free Sky Go Extra you can watch Sky TV on three screens including your main TV. All at the same time.
Got the Sky Go app?
You don't need to do a thing. Sky Go Extra is now all yours.
Sky Store brings you brand new movies. On the same day they come out in cinemas. DreamWorks Animation’s Trolls World Tour premieres on Monday 6 April.
Emma, The Invisible Man and The Hunt were released in cinemas last week, and are all available in Sky Store now.
Disney+ will soon bring your favourite shows and movies to your Sky Q for €6.99 a month.
Tune in to special collections of shows, movies, music and more for you and your family to watch together. Plus the YouTube Kids app has joined Sky Q.
Sky History, Sky Nature and Sky Documentaries launch this spring, giving you high-quality factual shows that'll educate - and entertain.
With events postponed for now, you can pause your Sky Sports subscription until the action’s back on. And if you have a Sports Extra subscription with us, you can pause that too.
We know how important it is for you to stay connected right now. That’s why you can rely on broadband and calls with us.
Sky Broadband can handle lots of people online all day and all night. So whether you’re working from home, or educating and entertaining the kids, we’ll keep you connected. And we’ll continue to check your line’s running smoothly.
To make it easier for you to keep in touch with your loved ones without worrying about costs - especially if you are self-isolating or reducing social contact – calls to Irish landlines at any time of day will be free for our existing Sky Talk customers until the end of April.
We’ll keep you connected to the people – and things – you love most.
Sky Go: UK / Ireland only (plus whilst visiting the EU, see www.sky.com/streamintheEU). Streamed via broadband/3G/4G (charges may apply). Use one device at a time. Content depends on Sky TV subscription. Content available on devices varies. Some live TV programmes will be unavailable. Compatible device and software requirements at sky.com/skygodevices. ITV channels available in UK only. Selected channels and on demand content available at no extra cost depending on your Sky TV subscription.
Free Sky Talk calls: For existing Sky Talk customers. Free calls of up to an hour from your Sky Talk landline to Irish landlines. Includes calls up to an hour, then calls are charged at rate of 6.90c per minute (evening) and 1.40c per minute (weekend) or hang up and redial. Excludes premium rate numbers, service calls and calls using call features. Acceptable Use Policy applies. Free calls between 00.01 on 21/03/20 and 23.59 on 30/04/20. For standard call rates see www.sky.ie/callpricing.