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Sorry, we have been unable to progress your journey

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Please call 0818 904 199 and speak to one of our advisors

Upsell

Please call us on [0818 719 819](tel:0818719819)

Upsell - Ineligible

Press and hold the voice button on your Sky Q remote and say My Sky to upgrade your subscriptions or Press Home on your remote and then scroll to my Sky. 

Need help? You can reach out to us at (+020) 9878765432.

Upsell - Netflix Ineligible

Unfortunately, we have not been able to proceed with your order. Please try again later or call 0818 904 052

Upsell - Technical

Replies from this service may not be immediate. Sky's messaging service is available 8:30am to 8pm, 7 days a week. If you contact us outside of these times, please expect a response the following day.

Web ASM - NOT IN USE

Spotify auth.fail

Spotify auth.csrf

It looks like you're already a Spotify Premium or Premium for Family subscriber, so we can't add Spotify to your Sky account.

Spotify premium.in-contract

Your Spotify Premium or Premium in Family subscription hasn't ended yet. Please try again when it has.

Spotify premium.pending-cancel

To continue your journey, please contact us on 0818 904 052

TV - No install dates

TV session.expired

TV customer.completed.journey

Please speak to a Sky advisor on 0818 904 199.

TV skyport.unsupported.installation1

TV journey.off

Payment failure sis.payment.service.failure

You’ll soon be able to enjoy Ultimate On Demand - the best TV all in one place. Please try again later, follow the instructions in your email, or call 0818 904 052.

Netflix netflix.activation.not-active

It appears you may already be a Sky customer, or might have been one until recently. Please sign in or contact us to continue. 

**Already a Sky customer and want to change your order?**   

If you have recently placed an order and want to make changes please call us on 0818 904 066.   

**Have you been a Sky customer in the past 12 months?**   

If you've left Sky in the last 12 months please call 0818 719 819.

**Already a Sky customer and want to update your account?**  

  [1]: https://secure.sky.com/mysky-comeback/choose-pack

Failed prospect check skyport.error.prospect.check

When the action returns, we'll restore your subscription automatically - you don't need to do anything.

Pause Sports Already Completed Error

Sports pause error

We lost you for a moment there. Please login to your account to continue.

unauthenticated error

Call us on 0818 904 199 to find out more. Or take a look at Sky Stream. All your favourite shows, channels and apps in one place. Stream to any TV over WiFi, with no dish, next day delivery, and the option to cancel anytime

TV skyport.unsupported.installation

You'll need to settle this before completing your purchase

Outstanding Bill

Ineligible

Technical

Session Timed Out

Sorry the device you are looking for is not available

Device Not Found

Call us to renew your Sky Broadband plan

We're unable to renew your broadband plan online right now. But don't worry our customer service team is ready to help you find the best broadband deal and renew your plan.

Call us between 8:45am and 8:00pm

[0333 759 1018]

Your session has timed out