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Switching to Sky Broadband
Choose your plan
We'll confirm your new activation date when you choose your broadband plan.
We'll break the news
In most cases, if you're switching from another provider, we'll inform them you're leaving so you can rest easy. You'll need to tell us your provider account number. If we don't ask for these details during the sales process, please contact us to switch your service at 0818 719 819.
Get online
Plug in your Sky Hub on your activation date and get online for a world of endless entertainment.
Frequently Asked Questions
- Remote switching is available in most cases without an engineer. Our Switch Squad will keep you
connected to your current provider right up until your switch.
- We'll confirm your new activation date when you select your broadband. And we'll pop your hub in
the post.
- We'll contact your provider to cancel your contract for you.
- Unplug your old hub, plug in your new one, and away you go.
Switching from Virgin Media is a little different
- Select your broadband and we’ll let you know if you need an engineer to get set up.
- Please contact Virgin Media to cancel your contract.
- Let us know when your contract ends and we’ll get you going as close to that date as possible.
- We’ll pop your new hub in the post. Unplug your old hub and plug in your new one. - Full fibre broadband, also known as FTTP (fibre to the premises) and FTTH (fibre to the home) delivers broadband directly into your home via the ultra-fast fibre optic cable.
No cabinet, no copper cables, no sharing internet with the neighbours.
It's ultra-reliable broadband for the busiest homes. Streaming, downloading, video calls, gaming. All at the same time.
Traditional fibre broadband, also known as FTTC (fibre to the cabinet) delivers broadband to the
cabinet in your area via fibre optic cable.
But copper wire delivers broadband to your home from the cabinet, and is much slower. Distance from the cabinet and how many households online all at once can slow your internet. - It depends on how many people live in your household and how much internet they use.
If your household has lots of internet activity such as working from home, making video calls, streaming on different devices and gaming online, then the faster the broadband you can get the better your experience will be. - Use our Eircode checker to see which Sky Broadband packages are available to your home.
- When you sign up to Sky Broadband there are two different ways you can get started:
- If you already have an active line an engineer won't be needed and you can connect your Sky Hub yourself on the install date.
- If you don't already have an active line an Openreach engineer will need to install your broadband service. This includes replacing a master socket if the existing one is faulty, or installing a new one if needed. It's worth noting, however, that they will not move an existing socket. - All our broadband services are inclusive of landline rental and Sky Pay As You Talk (£0pm) as standard.
- When you join Sky, you will be sent a new compatible Sky Hub, which allows you to check your speeds and connected devices online or through the My Sky app. It also allows our tech team to carry out checks if there are any problems with your service.
- Yes. In most cases you can keep your current phone number. We'll let you know if we need to provide you with a new number when you place an order for Sky Broadband.
- If you already have an active service, you'll be happy to know that Sky will take over the line at no extra cost.