Sky Broadband Shield

Sky Broadband Shield

Sky Broadband Shield is our online tool that comes with our Sky Broadband packages at no extra cost, giving you control over your family's online experience.

Shield also helps provide protection against phishing and malware-infected sites.

Compare broadband

Customise your Sky Broadband Shield

Why Sky Broadband Shield?

  • Simple to customise

    Selecting the type of content that gets through to your home is easy with our clear age categories

  • Works on all devices

    This includes smartphones, tablets and games consoles in your home when connected to your Sky Broadband

  • A safer internet

    We can help make your online experience safe for the entire household

    More about protecting your home

  • McAfee

    For advanced antivirus protection, get our McAfee Security Centre free trial

    More about your online security

Simple to set up and manage

Your Sky Broadband Shield will automatically be set so it’s suitable for teenagers during the day and adults in the evening. This is easy to change at any time.

PG, 13, 18 or custom

1. Choose a rating

Go to your Broadband Shield settings and choose between a PG, 13, 18 rating or alternatively customise your protection.

2. Watershed

The watershed feature allows you to set age rating restrictions depending on the time of day.

3. Block certain websites

Add any specific websites that you want to block.

A safer internet experience

Cyberbullying is one of the main risks that children can be exposed to online. Get the right advice to keep your children safe.

Find out more

Sky recommends that all your online devices are backed up by up-to-date security software at all times.

For advanced online protection on up to three PCs get our McAfee Security Centre free trial.

More about McAfee Security Suite

Sky's safety centre has top tips on helping to ensure that your children's online experience is a safe one.

More about staying safe online

Sky Broadband & Fibre

Choose from one of our reliable Sky Broadband packages and get Sky Broadband Shield at no extra cost. Download with speeds of up to 38Mb and we’ll never slow you down, even at peak times.

Compare broadband

Sky network areas only. New Sky Broadband, Talk and line rental customers joining without Sky TV only. 12 months minimum contract. Separate contracts for Broadband & Talk. Prices may go up during your contract. See below for further terms.

Here's the legal bit

In order to be installed in time for Christmas Day new Sky TV customers must order Sky on or before 11 December 2016 (excludes Highlands and Islands, Channel Islands, Isle of Man and Northern Ireland, non-standard set up, and new Sky Q MS customers without active broadband connection).

Sky Hub: Inclusive for new Sky Broadband customers. Range may be affected by home environment. Speeds vary significantly with location.

  • Offers^

    Reward Offer: Subject to status. Offer available to new Sky customers only. Offer not available to existing Sky Broadband customers joining Sky TV. We reserve the right to arrange collection of additional reward / incentive items for which the customer is not eligible. All rewards must be claimed at sky.com/claim within 90 days of service being activated. Rewards will be sent up to 90 days after redemption. Pre-Christmas delivery not guaranteed. Not available with any other offer unless stated. One reward per household. See sky.com/incentives for further terms. 43” Ultra HD LG TV/ X Box One S/ 32" LG TV/ Lenovo Laptop: Model may vary. Content image size has been increased. Availability subject to stock. £3.50 delivery charge for Lenovo Laptop and X Box One S. £5.50 delivery charge for 32” LG TV. £9.95 delivery charge for 43” UHD TV. 43” Ultra HD LG TV only available for new customers joining Sky TV with the Box Sets Bundle and Sky Q Multiscreen on our 2TB Box. Xbox One S only available for new customers joining Sky TV with the Box Sets Bundle. 32” LG TV and Lenovo Laptop available for new customers joining Sky TV with any bundle. £100/£150 Reward: Tesco e-Voucher, Amazon.co.uk Gift Certificate or Prepaid MasterCard®: Availability subject to stock. Prepaid MasterCard® can be used wherever MasterCard® is accepted, except for gambling, cash withdrawals, currency, cashback or at petrol stations. Unused card values will expire 12 months after the cards are printed. Amazon.co.uk is not a sponsor of this Promotion. For complete gift certificate terms and conditions, see www.amazon.co.uk/gc-legal. All Amazon ®, ™ & © are IP of Amazon.com, Inc. or its affiliates. Amazon.co.uk restrictions apply. To receive the Tesco e-Vouchers, you need a valid email address and the ability to print. Tesco further terms apply. Not available with any other offer unless stated. One reward per household. £150 reward only available to new customers joining Sky TV with the Box Sets and Variety bundles, £100 reward available to new customers joining Sky TV with the Original, Cinema and Sports bundles. £15 install fee for customers joining with the Box Sets Bundle and Sky Q Multiscreen on our 2TB Box (usually £60). Customers ordering over the phone must inform the agent of the offer they wish to take up.

    Half price Sky Cinema offer: New Sky Cinema customers only. New Sky TV customers: Subject to status. Upfront payment required. Standard £15 set up fee applies. Sky Cinema £9 extra pm for 12 months, then standard price (currently £18 extra pm). On Demand requires compatible box and min 2Mbps broadband. Not available with other Sky TV offers. Min contract & further terms apply. In order to be installed in time for Christmas Day you must order Sky on or before 11 December 2016 (excludes Highlands and Islands, Channel Islands, Isle of Man and Northern Ireland, non-standard set up, and new Sky Q MS customers without broadband active broadband connection). Sky Cinema Disney and Sky Atlantic also available on Now TV. Existing Sky TV customers: upgrading to Sky Cinema. replaces existing offers. Sky Cinema £9 or £4.25 (if you are on or upgrade to Sky sports pack) extra per month. After 12 months standard pricing applies, currently £18 or £8.50 (if you are on or upgrade to Sky Sports pack) extra per month. Cancellation requires 31 days' notice. Sky Cinema on Demand: requires compatible box connected to broadband (min recommended speed 2mbs). Further terms apply.

    12 months half price Sky Sports Offer: New Sky Sports customers only. Replaces existing offers. Sky Sports £13.75 or £9 (if you are on or upgrade to Sky Cinema pack) extra per month for 12 months. After 12 months standard pricing applies, currently £27.50 or £18 (if you are on or upgrade to Sky Cinema pack) extra per month. Cancellation requires 31 days’ notice. Further terms apply.

    12 months half price Sky Cinema and Sky Sports offer: New Sky Cinema and Sky Sports customers only. Replaces existing offers. Sky Cinema and Sky Sports £18 extra pm for 12 months, then standard pricing (currently £36 extra per month). Cancellation requires 31 days’ notice. Further terms apply.

    £15 Sky Broadband Unlimited offer: Sky network areas only. Available to new Sky broadband, talk & line rental customers joining without Sky TV only and taking new 12 month minimum subscription for Sky Broadband Unlimited (£15 per month including line rental and Sky Pay as you Talk (£0 pm). Download speeds up to 17 Mb; Upload speeds vary significantly by location. Other Sky Talk packages available for £4-12 extra a month. After 12 months, standard price applies for Sky Broadband Unlimited (currently £27.40 per month including line rental and Sky Pay as you Talk (£0 per month). Other Sky Talk packages available for £4-12 extra a month. 12 month minimum subscriptions for Sky Broadband Unlimited, Sky Talk & Line Rental & further terms apply.

    £75 Pre-paid MasterCard® for new customers joining Sky Broadband Unlimited without TV: You must claim your reward online at www.sky.com/claim within 90 days of your service being activated. One prepaid MasterCard per household. Prepaid MasterCard® can be used wherever MasterCard® is accepted, except for gambling, cash withdrawals, currency, cashback or at petrol stations. Unused card values will expire 12 months after the cards are printed. Further terms apply.

  • Sky Broadband

    Sky Broadband in Sky Network Area: Maximum home download speeds up to 17Mbps. Existing customer set-up free for Sky Broadband 12GB and Unlimited. Monthly usage caps: Sky Broadband 12GB – 12GB. Maximum upload speed: 12GB and Unlimited –1.3Mbs.

    Sky Broadband outside Network area: Connect is available at £17pm with no monthly usage cap (£30 set-up for existing Sky TV customers & customers without Sky TV). Maximum home download speeds up to 8Mbps. Connect subject to a Network Management Policy.

    Sky Fibre, Sky Fibre Unlimited & Sky Fibre Max: Availability subject to location and survey. £50 standard fibre activation fee. Maximum home download speeds: Sky Fibre and Sky Fibre Unlimited - up to 38Mb; Sky Fibre Max - up to 76Mb. Speeds vary by location. Sky Fibre monthly usage – 25GB.

    Sky WiFi: For Sky Broadband Unlimited/Connect/Sky Fibre/Sky Fibre Unlimited & Sky Fibre Max customers. Available on 6 registered devices. Experience varies by location and number of users. App requires iOS 6.0 or later (Apple devices) or compatible Android devices running OS 2.2.2 and later or 4.x.

    30 day Broadband and Talk Satisfaction Guarantee: Available within the first 30 days of all your services being activated. Refund applies to subscription charges only (not set-up charges or non-inclusive call charges) and is pro-rated. Statutory rights are not affected. Not applicable if you change your package.

    Sky Broadband general: £9.95 router delivery charge applies. Speeds vary significantly by location. 12 month minimum subscriptions. New 12 month minimum subscriptions for Sky Fibre, Sky Fibre Max + Sky Talk & Line Rental. Separate contracts apply to Sky TV, Sky Broadband/Fibre and Sky Talk. No traffic management policy for Sky Broadband Unlimited, Sky Fibre and Sky Fibre Unlimited in the home. External factors such as internet congestion can affect speed.See sky.com/shop/terms-conditions/broadband for more details and our Usage Policies. MAC users receive 12 months free McAfee VirusScan worth £19.99. McAfee Free Trial: Sky Broadband 12GB -3 months; Unlimited, Sky Fibre and Sky Fibre Unlimited & Sky Fibre Max -12 months, then £3 pm unless you contact us to unsubscribe.

    Sky Hub: Inclusive for new Sky Broadband customers. £69 for existing Sky Broadband customers. £9.95 router delivery charge applies. Range may be affected by home environment.  

    Faster upload speeds: Comparing upload speeds as stated by each company for Sky Fibre & Sky Fibre Unlimited (up to 9.5Mbps) with Virgin Media’s up to 50Mb Fibre Broadband (up to 3Mbps).

    Fastest peak time speeds: delivered by Sky, BT, Plusnet & EE (Nov 2014). Ofcom excludes Wi-Fi performance, which varies by device, home environment & ISP.

    Sky subscribes to Ofcom's Voluntary Code of Practice on broadband speeds.

  • #†Sky Talk

    Sky Talk: 12 month minimum term applies to new Sky Talk customers and to existing customers taking up Sky Line Rental. Compatible line required otherwise £20 connection charge may apply. Sky Talk is only available to customers paying by Direct Debit/continuous credit card mandate. Calls only packages not available to BT line rental customers with BT Basics or if outgoing calls are barred. Sky Line Rental required (£17.40 per month). Read our Codes of Practice for sales and marketing and premium rate/NTS services.

    Sky Talk Evenings and Weekends Extra: # UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 11.5ppm at any time of day, or hang up and redial as often as you like. Inclusive calls to 0845 and 0870 numbers last up to an hour, after which Sky's Access Charge (11.5ppm) and the owning operator's Service Charge applies or you can hang up and redial as often as you like. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 11.5p per minute at any time of day, or hang up and redial as often as you like. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. Subject to Acceptable Use Policy - see sky.com/talk

    Sky Talk Anytime Extra: # UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 11.5ppm at any time of day, or hang up and redial as often as you like. Inclusive calls to 0845 and 0870 numbers last up to an hour, after which Sky's Access Charge (11.5ppm) and the owning operator's Service Charge applies or you can hang up and redial as often as you like. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 11.5ppm at any time of day, or hang up and redial as often as you like. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. A flat charge of 2p per minute applies to geographic landline calls to Austria, Australia, Belgium, Canada, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Irish Republic, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Spain, Sweden, Switzerland and USA (also includes calls to mobiles in Canada and USA) irrespective of the length of the call. A 16.9p connection fee applies to all international calls. Subject to Acceptable Use Policy - see  sky.com/talk

    †Sky Talk International Extra: # †Sky Talk International Extra: # UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers).Inclusive UK landline calls last up to an hour, then charged at 11.5ppm at any time of day, or hang up and redial as often as you like. Acceptable Use Policy applies - see sky.com/talk. Inclusive calls to 0845 and 0870 numbers last up to an hour, after which Sky's Access Charge (11.5ppm) and the owning operator's Service Charge applies, or you can hang up and redial as often as you like. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 11.5ppm at any time of day, or hang up and redial as often as you like. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. Inclusive international geographic landline calls to Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Canary Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Irish Republic, Israel, Italy, Jamaica, Japan, Latvia, Lithuania, Luxembourg, Madeira, Malaysia, Netherlands, New Zealand, Norway, Pakistan, Poland, Portugal, Romania, Russian Federation, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, USA (also includes calls to mobiles in Canada, Hong Kong and USA). Inclusive calls to 50 popular destinations last up to an hour after which standard Sky international rates apply, or you can hang up and redial as often as you like. A 16.9p connection fee applies to all non-inclusive international calls. Subject to Acceptable Use Policy - see sky.com/talk

    Best performing major broadband & talk provider: Sky received the fewest complaints per 1000 customers measured by Ofcom comparing Sky, BT, EE, Plusnet, TalkTalk and Virgin Media (and also Post Office HomePhone for talk) in its latest Telecoms and Pay TV Complaints Report (September 2015).

  • ‡Sky TV

    ‡ HD channels received depend on your Sky TV/HD subscription. BBC HD Channels, ITV HD (England & Wales only), Channel 4 HD, NHK World HD and RT HD are available without subscription.

    Sky TV Subscription: Packages £20-£80 per month (pm). Sky Box Office and Sky Store costs extra. Sky News and Pick TV are available without subscription; Pick TV, Channel 4, Channel 5, 5 USA and 5* require a viewing card. Sky box and set-up required. Sky Sports in HD: £6pm on top of your sports subscription. Only available to Box Sets Bundle customers.

    Sky Cinema comparison: Comparison against online movie subscription services without Sky Cinema using top 100 from UK box office over 12 months. See sky.com/blockbusters

    Sky Multiscreen: Provides same Sky TV channels as main Sky TV subscription on another box. To receive Sky HD channels on your Multiscreen box you need a Sky HD box and the Box Sets Bundle or other HD subscription pack. If you have home broadband, your Internet-enabled Sky boxes must be connected to your router if we’ve provided the equipment you need to connect (E.g. an On Demand connector). Multiscreen includes Sky Go Extra at no extra cost. Sky Go terms apply.

    Smart Series Link: Records your chosen series then the next and subsequent series in order. Unavailable on some older Sky HD boxes.

    Remote Record / Series Link: Use sky.com or a compatible device. Requests require up to 30 minutes notice before start of programme. Series Link for compatible Sky+HD and Sky Q boxes only.

    Sky Kids app: Available at no extra cost with the Variety or Box Sets subscription. UK / Ireland only. Selected content available to stream and download on demand at no extra cost via 3G/4G/WiFi (charges may apply). To download content you also need Sky Go Extra (no extra cost with Sky Multiscreen or Sky Q, otherwise £5 extra a month). Available on two registered compatible tablets. Available on up to 4 registered compatible tablets. Downloaded content deleted from device 48 hours after viewing starts or no later than 30 days after download. Compatible device and software requirements at www.sky.com/help, and the App Store or Google Play Store App features vary by device.

    WWF Sky Rainforest Rescue: All money raised through Sky Rainforest Rescue will be donated to WWF-UK, charity registered in England and Wales number 1081247 and in Scotland number SC039593. Sky will donate a further £1 to WWF-UK to match each £1 raised through Sky Rainforest Rescue. Sky will match donations to help reach the project target of £4million.

    Dolby Digital 5.1: Available on many programmes. Compatible home cinema system required.

    Money back guarantee: If you cancel Sky HD within one calendar month of activation, we will refund the cost of your box (but not any subscription or set up charges).

     

    On Demand: Available to Sky TV customers with compatible Sky box. Downloading content requires compatible black Sky box, broadband connection (minimum recommended speed 2 Mbps), On Demand self set-up using built in Wi-Fi or own cable. Downloads count towards any usage caps and may expire from your Planner. Content depends on your Sky TV/HD subscription. 3D: 3DTV and activation required. Sky Store costs extra. Sky Cinema 1&2 or Sky Sports 1&2 required for Sky Cinema or Sky Sports. Sky subscribers without Sky TV can access BBC iPlayer, ITV Player and All 4 catch up content. Downloadable HD content takes longer to start viewing.
    Sky Box Office: Sky Box Office content costs extra. Pay per view charges apply.
    Box Sets: Selection of shows/series available varies each month. Downloadable HD content takes longer to start viewing. Box Sets or another Sky HD subscription required for TV Box Sets. Monthly comparison against online and Pay TV UK subscription services based on shows for which the latest series is showing now or in the last 12 months or in the next 12 months from February 2014. See sky.com/moreboxsets.

    Sky Store: On your Sky box: For Sky TV customers with black Sky+ or Sky Q box connected to broadband. Buy & Keep unavailable on some older boxes - see sky.com/boxcompatibility. Requires On Demand self set-up using built-in Wi-Fi or own cable or On Demand connector (£21.95 – limits apply). Downloads take several minutes or longer to start viewing if speed less than 6 Mbps (HD) or 2Mbps (SD). Sky+ subscription needed for ongoing access to downloaded copy. On skystore.com: Requires connected compatible device and software (see skystore.com/help). Register up to 4 devices; a title can be streamed to 1 (rent) or 2 (Buy & Keep) at a time. Min required speed for streaming 2.5Mbps (SD) or 5Mbps (HD). HD option not available when renting and is not supported for Buy & Keep on some devices/set-ups. Rentals can’t be downloaded. Buy & Keep downloads unavailable on NOW TV, Roku and YouView boxes. General: Rent from £2.99-£9.99. Buy & Keep from £7.99-£13.99. Downloading and streaming count towards any usage caps. Buy & Keep DVD delivery usually within 5 working days from official DVD release date.

    Sky Go: UK customers require a Sky HD or Box Sets Bundle subscription to access TV Box Sets on Sky Go. UK / Ireland only. Streamed via broadband/3G/4G/Wi-Fi (charges may apply). Available on two registered compatible devices (content may vary). Some live TV programmes will be unavailable (visit go.sky.com). See compatible device and software requirements. Sky TV Customers: Selected live channels and on demand content available in line with your Sky TV subscription at no extra cost. You'll need Sky Cinema 1&2 or Sky Sports 1&2 Packs for on demand Sky Cinema or Sky Sports. Non-Sky TV Customers: Subscriptions £15-£40 pm. Monthly subscriptions renew automatically until you unsubscribe.

    Sky Go Extra: Sky TV customers only. No extra cost with Sky Multiscreen, otherwise £5 extra a month. Allow up to 24 hours for your account to be activated. 31 days' notice to cancel. Register up to 4 Sky Go devices. Concurrent online viewing on 2 devices. Download selected Sky Go content in the UK & Ireland via Wi-Fi. Content depends on your Sky TV package. Cinema/Sports Pack(s) required to download movies/sports. 2 downloads per programme. Content deleted from device 48 hours after viewing starts or no later than 30 days after download.

     

  • General and further terms

    Subject to status. Upfront payment may be required. Prices may go up during your subscription. Non-standard set-up may cost extra. Prices may vary if you live in a flat. Sky+ functionality requires two satellite feeds. You must get any consents required (e.g. landlord's). Prices for Direct Debit payments only. Continuous debit/credit card mandate costs 30p.

    UK, Channel Islands and Isle of Man residential customers only. These offers are not available with any other offers. Further terms apply. Correct at 21 November 2016.

    Calls to Sky for non-Sky Talk customers cost 7p per minute plus your provider's access charge. Calls to 080 numbers are free. Calls to non-inclusive service numbers on a Sky Talk tariff will be charged 11.5p per minute access charge and a service charge from the owning operator.

    Contact us if you wish to cancel during your cooling off period.

    Read the full text of our customer contracts.