TV Terms and Conditions - UK
Sky TV terms and conditions
Please take a few minutes to read carefully the terms and conditions for the products and services you have ordered from Sky.
By using or allowing the enclosed Viewing Card to be used to receive your chosen Sky services you are agreeing to the terms and conditions in this Contracts Booklet that relate to those services including any changes to them or the services in accordance with these terms and conditions.
If you have ordered any digital satellite equipment (other than a Sky+HD box which has separate terms and conditions which are supplied with the box) either directly from Sky or from one of Sky's authorised retailers, then by allowing installation to commence you are accepting the terms and conditions in this Contracts Booklet that relate to its supply and installation.
IMPORTANT TERMS OF YOUR SUBSCRIPTION CONTRACTS
Please take a few minutes to read the following important terms. Further terms and conditions are set out later in this Contracts Booklet, which you should also read carefully.
Can I subscribe to Sky's services?
Yes, if you are 18 or over and the services are only used at your home in either the UK (including the Isle of Man and Channel Islands) or Republic of Ireland. If you move or change your contact details, you must tell us.
Sky digital Subscription Contract
This Contract sets out the conditions which you and Sky have to keep to in relation to the Sky digital service, including the On Demand service (where available). This service does not include HD/3D or pay-per-view services; these are supplied under their own standard terms. The Contract also doesn’t cover channels which are not part of the Sky digital service, such as non-subscription channels.
Sky Multiscreen Subscription
With a Multiscreen subscription you receive the same Service as you receive under your first Sky digital subscription through an extra Box, for an additional subscription charge. This means that you and your family can watch different Sky digital programming on two separate TVs in your house.
How long does a subscription last?
Each subscription lasts for a minimum of 12 months (the Minimum Term) from the first date you can receive the Service under the Contract (usually when you first insert your Viewing Card into the Box), unless you or we are allowed to end it earlier. We will charge you for the relevant service from this date. For details of when the contracts can be ended earlier see Condition 11 of the Sky digital Subscription Contract and Conditions 6, 7 and 8 of the Multiscreen Subscription Contract. If you have ordered your Sky products and services directly from Sky by telephone, via the internet, by text or via Sky Interactive, you have the right to cancel your Contracts as set out in 'Your Rights to Cancel Your Order' at the end of this Contracts Booklet. If you ordered your Sky products from one of our door-to-door sales agents please refer to the cancellation policy set out in the documentation left with you by our sales agent. If we end your Sky digital Subscription Contract or your Multiscreen Subscription(s) Contract (or your Multiscreen Subscription ends automatically) during the relevant Minimum Term, we will charge you an early termination charge, unless stated otherwise in the relevant contract. We may charge these amounts directly to the credit or debit card which you have provided us with details of, e.g. when you paid for the installation of your Digital Satellite System and, by entering into these contracts, you are authorising us to do so. We will give you reasonable notice before these charges are made. For more information about these charges go to sky.com/earlytermination
Will the price of my subscription(s) rise during the Minimum Term?
Under the Sky digital Subscription Contract we can increase the prices for the Stand-alone Premium Channels or extra Sky Premium Channels at any time during the Minimum Term.
However, in all other cases we can only increase the relevant Subscription Payment once during the Minimum Term. This increase won't affect you during the first 60 days of your subscription to your chosen service(s) and will not be more than either 10% of your subscription or the increase in the UK Retail Price Index over the last 12 months before we tell you about that price increase, whichever is greater.
Under the Sky digital Subscription Contract, if at any time you change your chosen Service, you will pay the then current price for your new Service from the day you first receive it.
When don't these limits apply to my subscription prices?
The limits on price increases do not apply after the Minimum Term of the relevant contract. The limits on increasing your Subscription Payments during the Minimum Term don't apply to any increase in your Subscription Payment for your first Sky digital subscription where we add extra channels to your chosen Option and you choose to take them or, if you choose to take any extra Sky Premium Channels or Additional TV Services we may offer you. The limits also don't apply where, following a request or requirement by any regulatory authority or, as required by law (including any changes in Value Added Tax), we change any aspect of our pricing which affects your Subscription Payment directly or our pricing structures generally.
If, during the Minimum Term, you choose not to receive extra channels we have told you we have added to your chosen Option under the Sky digital Subscription Contract, your Subscription Payment will not increase until the end of your Minimum Term when you will automatically receive all the channels in your chosen Option (including the extra channels) and pay the then current price for it.
How much notice will I get if you increase prices?
We promise to give you at least 31 days notice before we put the price of your subscription(s) up, unless the price increase results from you changing your Service under your Sky digital Subscription Contract or we are required to increase our prices by law (e.g. due a change in VAT) or because a regulatory authority requests or requires us to do so (if this happens we will try to give you reasonable notice). If you are not the payer of the relevant subscription, you must tell the payer of any price increase notice we send you.
Will the Service change?
The Service may change, as it is variable. This means that we can change programming, change or withdraw any Option or Additional TV Service, and change, withdraw or interrupt the Channels you receive in your Service. Your chosen Option may offer you a variety of Channels which are broadcast by various broadcasters, including Sky. Although we aim to provide Channels that cover a wide range of interests, unfortunately we cannot guarantee the availability of any particular Channel or programme.
You can change your chosen Service during your subscription, but if this will reduce your Subscription Payment you need to give us at least 31 days notice (unless this results from us varying or withdrawing your Option). We may charge a reasonable administration fee to change your Service which we will let you know in advance.
Other important points about your channels and services
• If we change any premium bonus channel in your chosen Option into a channel which you would normally have to pay extra to get, or withdraw any Channel in your Basic Pack, you'll continue to get that Channel as part of your Option at no extra cost until the end of your Minimum Term (except for any Channel in your chosen Basic Pack where the channel's owner won't agree that you can receive it in this way). If we introduce a charge for any other channel, we'll give you reasonable notice of what charge will apply if you wish to carry on receiving it.
• If we withdraw any Option or Channel and, as a result, you receive a cheaper Option from the one you received immediately before the withdrawal, we promise to reduce the price you pay to the then current price for that different Option.
• You can add one or more Stand-alone Premium Channels to your chosen Option.
• Premium bonus Channels, additional Channels and Additional TV Services are provided at Sky's discretion and you don't pay any extra for this part of your Service. Additional TV Services may be subject to eligibility and certain equipment may be required.
• In order to download content using On Demand you currently need a compatible Sky+HD box, a Sky+ subscription (which is subject to the Sky+ Subscription Terms and Conditions which will be supplied to you separately if you choose to take the service) and a residential broadband service. Unless we tell you otherwise, downloading content will count towards any broadband usage limits that apply to your broadband service.
Other important points about your Multiscreen Subscription
• Each Multiscreen subscription you take out can only be viewed at the same Address as your first Sky digital subscription.
• If you have an active Multiscreen subscription, the Box used to receive your first Sky digital subscription and the Box(es) used to receive your Multiscreen subscription(s) must always be connected to any residential broadband service you receive, provided the Boxes can be connected to broadband and we have supplied you with the equipment necessary to make the connections (e.g. an On Demand connector). You must let us collect information through the connections, including Box location information.
• You must give us reasonable access to inspect the Boxes at your Address to check that any Box used to receive a Multiscreen subscription is located at the same Address as the Box used to receive your first Sky digital subscription.
• If you choose to take the Sky Go Extra service as part of your Multiscreen subscription this is subject to additional terms and conditions that will be supplied to you separately.
Will I be accepted as a Sky digital subscriber?
You may not be accepted if you owe us any money or your credit or fraud score is unsatisfactory. We can administer your account as we believe reasonable depending on the result of that or any future scoring, which may include applying different payment terms to your account. We may use information from, or supply information to, outside agencies for credit assessment and/or fraud prevention purposes.
How do special offers affect my Contract(s)?
If you take up a special offer, the terms and conditions of the relevant products and services will be varied to take account of the offer terms and conditions.
Calls to and from Sky Customer Services may be recorded or monitored for training and other purposes.
We are committed to providing you with the best possible products and services, but in the unfortunate circumstance that you have a complaint please get in touch with us straight away in any of the following ways:
- Online, you can chat to one of our online advisors or email your complaint by visiting 'Contact us' in the My Sky section of sky.com
- By phone - call us on 03442 41 41 41. Our advisors are here to take these calls every day from 6am to midnight
- By post, write to:
Sky Subscriber Services Limited
PO Box 43
If you'd like to find out more about how we deal with your complaints and options for alternative dispute resolution, read our 'Complaints Code of Practice' which you will find by visiting 'Complaints' in the My Sky section of sky.com.
HOW WE USE YOUR INFORMATION
This Privacy Notice applies to the use of personal information by British Sky Broadcasting Limited and its group companies.
Any member of the British Sky Broadcasting group may use and share, within that group, the information you provide and other information it holds about you for the purposes set out below.
Information we may hold about you
- Information you have provided to us, including on Sky websites
- Information about Sky products and services you have ordered or enquired about
- Information provided by other companies who have obtained your permission to share information about you
- Information about the channels, programmes, advertisements and services you access, for example how you view, record or fast-forward them
- Information we collect using cookies stored on your device about your use of Sky and/or selected third party websites. For more information on cookies and how to manage them, please see the section on Cookies.
- Your IP address (this is a number that identifies a specific network device on the internet and is required for your device to communicate with websites).
- Technical information from the devices you use to receive Sky content, products and services, for example, the collection of diagnostic information.
How we may use your information
In addition to using your information to provide you with requested products or services and general account management and the management of traffic across our network, Sky may also use your information in the following ways:
- To monitor and improve Sky products, services and websites
- We may share information with credit reference and fraud prevention agencies for use in credit decisions, and for fraud detection and prevention purposes
- If false or inaccurate information is provided and fraud is identified, the details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent fraud and money laundering, for example when: checking details on applications for credit and credit related or other facilities; managing credit and credit related accounts and facilities; recovering debt; checking details on proposals and claims for all types of insurance; or checking details of job applications and employees. We and other organisations may access and use from other countries the information recorded by fraud prevention agencies. Please contact us by emailing us at firstname.lastname@example.org if you want to receive details of the relevant fraud prevention agencies.
- We may also share your information with other companies for debt recovery purposes
- For market research
- To enable us to comply with any legal or regulatory requirements; to protect or enforce our rights or the rights of any third party; in the detection and prevention of fraud and other crimes; and for the purpose of safeguarding national security
- We may disclose your information to any successors of our business for them to use for the purposes set out in this Privacy Notice.
and unless you have asked us not to:
- To send you periodic Sky newsletters about your chosen services
- To send you direct marketing (this may include communications by post, telephone or email, and, if you have a Sky Bet, Sky Poker, Sky Vegas and/or Sky Bingo account, by SMS) about Sky’s and our business partners’ products and services, events and special offers, including, where applicable, for a reasonable time after you have ceased to be a Sky customer
- To provide you with personalised services, such as providing you with viewing recommendations and tailored advertising. This means that we have your agreement to store information about you on the devices you use, for example to make some of the adverts you see more relevant to you.
You can also opt out of receiving our newsletters by clicking on the "unsubscribe" link in emails, or via your MySky account.
Any queries or comments about this Privacy Notice or for requests of copies of the information we hold about you should be sent to email@example.com or to Customer Relations, Sky Subscriber Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD, UK.
Please ensure you notify us of any updates, amendments and corrections to your information by contacting us on 03442 41 41 41 or through My Sky.
What is a cookie?
A cookie is a small file, which is placed on your device when you visit a website or open certain emails.
We use information from cookies for purposes which may include:
- Identifying you when you sign in to MySky, allowing you to see a customised version of Sky websites and eliminating the need for you to re-enter your log-in details;
- tracking your use of Sky websites to better develop them (for example, working out which parts of the website are more popular and developing our content accordingly);
- unless you have opted out, serving behavioural and tailored advertising on Sky online services and websites and selected third party websites, including by combining Sky cookie data with selected third party cookie data, which means you may receive advertisements which are more relevant to you.
For more detailed information on how to manage or disable cookies, please go to http://www.aboutcookies.org. To opt out of the use of specific cookies, please see below.
Used to maintain your session when you sign in on Sky websites. This allows you to access Sky’s online services without the need to sign in on every page you visit.
The session cookie is used to tailor advertising to you on Sky online services and websites and selected third party websites. If you opt out of tailored advertising, we stop using this cookie for this purpose.
Used to recognise repeat visitors to Sky websites. It may also be used in conjunction with other information we or our third party partners hold to attempt to record specific browsing information (for example, about the way you arrive at the relevant Sky website, pages you view, options you select, information you enter and the path you take through the Sky website).
Survey ad exposure cookie
Provided by Survey Interactive for Sky website survey purposes. Storing this cookie allows the accurate measurement of advertising on Sky websites, should you subsequently choose to participate in an ad effectiveness survey. If you do not choose to participate in an ad effectiveness survey, this cookie will expire without being used.
Used to customise your experience. For example, when you sign in to use any Sky services, cookies will be used to recognise you as a returning visitor and customise your experience on Sky websites.
Audience Science cookie
The Audience Science cookie enables behavioural advertising. Audience Science uses the cookie to place your device in certain advertising segments (e.g. sports segment) based on the content you view on Sky online services and websites and selected third party websites. This cookie is then recognised when you visit Sky online services and websites and/or selected third party sites, and enables advertising to be served according to the segments your device is in.
If you do not wish to receive such behavioural advertising you can opt out at http://www.youronlinechoices.com/uk/your-ad-choices . Audience Science will send an “opt-out cookie” to your device. Please note that if you subsequently delete all your cookies, you will also delete the Audience Science opt-out cookie.
You can find more information on behavioural advertising at http://www.youronlinechoices.com.
Other third party cookies
Adtech is Sky's online ad server used for serving and tracking third party advertisements across the Sky websites and selected third party sites. You can visit the Adtech site at http://www.adtech.info/cookie_opt-out to opt out of cookie data being used by Adtech to track the advertising served to you. This is done by Adtech sending an "opt-out cookie" to your device. Please note that if you subsequently delete all your cookies, you will also delete this opt-out cookie.
SKY DIGITAL SUBSCRIPTION CONTRACT
These are the terms and conditions that you must keep to if you want to view the Service at your Address. You must also keep to Conditions 5, 6 and 7 relating to the Viewing Card even if you stop subscribing to Sky digital. This Contract is with British Sky Broadcasting Limited ("Sky"), which is responsible for providing the Sky digital subscription service and Sky Subscribers Services Limited ("SSSL"), which sends you your Viewing Card. SSSL will also provide customer services in relation to the Service and the magazine (if applicable) as an agent for Sky. References below to "we" or "us" shall be read as references to Sky.
You can contact us or SSSL at PO Box 43, Livingston, West Lothian EH54 7DD, UK or call 03442 41 41 41 if you live in the UK or 0818 719 819 if you live in the Republic of Ireland.
In these Conditions:
Additional TV Services: any additional television services which we may supply as part of your Service from time to time, subject to your eligibility and you having the required equipment. This currently includes the service known as On Demand (where available).
Address: the address of your home in either the UK or Republic of Ireland that you notify to us from time to time.
Basic Pack: any pack of basic channels we offer from time to time. No Basic Pack will include any Sky Premium Channel, Stand-alone Premium Channel, bonus or additional channel or service or Additional TV Service that we offer.
Box: an authorised digital satellite decoder capable of using Sky's conditional access (encryption) system.
Channels: the channels we may include in any Option, Stand-alone Premium Channels and any premium bonus and additional channels we may offer.
Conditions: the conditions in this Contract set out below, together with the terms relating to Sky digital set out on the 'Important Terms' page in this contracts booklet, and any changes we may make to them in accordance with this Contract.
Contract: this contract authorising you to receive the Service for private viewing at your Address, your Viewing Card and a satellite TV magazine (as applicable).
the first 12 months from the first date on which you can receive the Service under this Contract, or any subsequent 12 month period beginning on the date agreed between us.
Option: any of the channel package options we offer but not including any Stand-alone Premium Channel.
Service: the Option, together with any Stand-alone Premium Channels, chosen by you, and any Additional TV Services. If during this Contract you change your Option, the Service includes the new Option you choose.
Sky Premium Channels: such of Sky Sports 1, Sky Sports 2, Sky Movies 1 and Sky Movies 2 as Sky transmits from time to time and/or any other channel we may tell you is a Sky Premium Channel (but this does not include Stand-alone Premium Channels). Sky Movies 1 and Sky Movies 2 are each made up of a number of different Sky Movies channels which are not available individually.
Stand-alone Premium Channel: a channel or a pack comprising a number of channels which may not be available individually which you may choose to include, for an additional charge, as part of the Service (but this does not include Sky Premium Channels).
Subscription Payment: the payments we have told you you must pay us to provide the Service.
UK: the United Kingdom of Great Britain and Northern Ireland, the Isle of Man and the Channel Islands.
Viewing Card: the card which will allow you to receive encrypted digital satellite services (such as the Service) when used with a Box.
2. Subscription Payments
(a) Unless we agree otherwise, you will be charged for the Service from the first date we enable your Box to receive the Service under this Contract. You must pay us Subscription Payments every month in advance. Your first Subscription Payment may be taken at the time you order Sky digital. For both Direct Debit and credit card options we will collect further amounts due automatically from your account each month after we have sent you your first Viewing Card.
(b) You can select a different Service. If any change will result in a reduction to your Subscription Payment you must give us at least 31 days notice (unless this Contract is lawfully terminated before the end of such notice period or where Conditions 3(b) (iii) or (iv) apply). We can charge a reasonable administration fee if you wish to change your Service. We will let you know the amount of any fee in advance. You can only choose one of the Options, and you can also choose to add any Stand-alone Premium Channels we may offer. You cannot choose individual Channels within any Option.
(c) We may increase your Subscription Payment at any time by giving you at least 31 days notice. This includes increases under Condition 2(d), unless Condition 2(d)(ii) applies when we will try to give you as much reasonable notice as possible. However, during the Minimum Term, unless it is for a reason set out in Conditions 2(d) or 4 (when the following increase limits do not apply), we may increase the price of your Option only once and that increase will not be more than:
(i) 10%; or
(ii) the increase in the UK Retail Price Index over the 12 months before we tell you about that price increase, whichever is greater.
This price increase will not affect you during the first 60 days of your first Minimum Term. These limits do not apply to any Stand-alone Premium Channels or extra Sky Premium Channels (see Condition 4). Your Subscription Payment will also change during the Minimum Term if you change your Service and you will immediately pay the then current price for that new Service.
(d) We may also increase your Subscription Payment:
(i) if we add extra channels to your Option. During the Minimum Term you may choose not to receive these extra channels and your Subscription Payment will not increase as a result of this for the remainder of the Minimum Term. From the end of the Minimum Term you will receive all the channels included in your Option and pay the then current price for it; and/or
(ii) if required by law or if any regulatory authority requests or requires a change to any aspect of our pricing (including any changes in Value Added Tax) which affects your Subscription Payment directly or our pricing structure generally.
(e) We may alter your Direct Debit or credit card instruction if your Subscription Payment changes for any reason. We may also charge any other payment due under this Contract under your Direct Debit or credit card instruction together with any other payments which you agree that we may charge under that instruction.
(f) If you have missed any payments you owe to us or provided unauthorised payment or other details, we can suspend provision of the Service and/or provision of the satellite television magazine (if applicable) to you without giving you notice. This does not affect our right to end this Contract under Condition 11 below.
(g) You acknowledge that any payments you make to Sky and any credits on your account will be applied to the full set of Sky services you receive and may be applied against any amounts you owe us for any Sky service.
3. Channels, Programming and Magazine
(a) We can replace or withdraw advertised or other programmes. We can change or reduce the number of hours of any Channel's broadcast. We may encrypt or unencrypt any Channel.
(b) We can vary or withdraw any Channel or Additional TV Service. We can vary or withdraw your Option. We will give you at least 31 days notice if, as a result of any such change, your Subscription Payment will change.
(i) If we withdraw any Sky Premium Channel or Stand-alone Premium Channel (either altogether or as part of your chosen Option), you will only have to pay the prevailing Subscription Payment for the Service you are actually receiving after we do so;
(ii) If we withdraw any Channels from your chosen Basic Pack then, until the end of your Minimum Term, if you request, you can keep the same Channels at no extra charge (other than price increases under Conditions 2(c) or 2(d)(ii)), except for Channels no longer offered by Sky, or where the owner of any Channel will not agree that you can receive it in this way;
(iii) If we vary your chosen Basic Pack you can move to another Option (in which case we will confirm to you how your Subscription Payment will change);
(iv) If we withdraw your chosen Option (other than by withdrawing a Sky Premium Channel, for which see (i) above), we will move you onto the nearest equivalent Option. If this happens during the Minimum Term, your Subscription Payment will not increase before the end of the Minimum Term (other than price increases under Conditions 2(c)or 2(d)). However, if you choose to move to a different Option we will confirm to you how your Subscription Payment will change.
(c) Many Channels that we provide are supplied by other broadcasters. Their availability, and the availability of programmes on such Channels, are outside our control.
(d) We may supply premium bonus, other additional Channels or Additional TV Services with your Option which you will not have to pay extra for. Their availability may depend on your entitlement. We can withdraw or change these Channels or Additional TV Services without giving you notice. We can also change any premium bonus additional Channels or Additional TV Services you are receiving into a Channel or service that you must pay for if you want to continue to receive it. If we do the latter in respect of a premium bonus channel during your Minimum Term you will continue receiving that Channel without payment until the end of your Minimum Term. If we introduce a charge for any additional Channel or Additional TV Service, we will tell you what charge will apply if you wish to continue to receive that Channel.
(e) Additional TV Services supplied to you may differ from that supplied to other viewers.
(f) We may supply a satellite television magazine from time to time. If we do you can elect not to receive the magazine by calling SSSL or via MySky and Sky can stop providing the magazine at any time without notice. The magazine may be supplied in a paper format or online or digital version.
(g) This Contract does not authorise you to receive any pay-per-view or HD services of any kind.
(h) You will not use the Service or any part of it other than to view the Channels in private for non-commercial purposes at your Address.
(i) In order to download content using On Demand you currently need a compatible Sky+HD box, a Sky+ subscription (which is subject to the Sky+ Subscription Terms and Conditions which will be supplied to you separately if you choose to take the service) and a residential broadband service. Unless we tell you otherwise, downloading content will count towards any broadband usage limits that apply to your broadband service. If your broadband service is provided by a third party we are not responsible for it and you should contact your provider if you experience problems with it.
4. Extra Premium Channels
We may offer you extra Sky Premium Channels or Stand-alone Premium Channels. If we offer you these extra channels and you decide to take them, they will be included in the Service. We will confirm to you what charges apply to these Channels and how your Subscription Payment will change. The limits described in Condition 2(c) do not apply to any increase in your Subscription Payment for any reason listed in this Condition 4.
5. The Viewing Card
(a) The Viewing Card acts as a key so that you can unlock (unencrypt) encrypted digital satellite services (such as the Service). Having a Viewing Card does not mean you have a right to receive the Service. You are only entitled to one Viewing Card per Sky digital Subscription.
(b) SSSL continues to own the Viewing Card after it is sent to you and, if SSSL asks you to, you must return it after this Contract ends or when a replacement is sent to you.
(c) Only you may use the Viewing Card which SSSL sends you. You can only use the Viewing Card at your Address with the Box for which it is first authorised by SSSL to receive encrypted digital satellite services. You must only use it for private viewing purposes. You must not use it for any commercial or business purpose or in any premises other than your Address.
(d) The Viewing Card must not be used outside the country (either UK or Republic of Ireland) it was supplied for use in.
(e) Any change of your Address must be notified to SSSL immediately.
(f) If you give your Viewing Card to anyone else SSSL can make it invalid.
(g) You must not tamper with the Viewing Card or use it for anything we or SSSL do not authorise.
(h) In order to continue to receive encrypted digital satellite services without interruption, the Viewing Card must be kept in your Box at all times and you will need to keep the Box connected to a mains supply and suitable satellite dish and in standby mode while not in use. The software in your Box is owned by, or licensed to, Sky or another member of the British Sky Broadcasting group. You must allow SSSL to update the software in your Box by sending signals via satellite to your Box. You must not tamper with the software in the Box or authorise anybody else to do so.
(i) As part of the proper administration of the digital satellite platform, SSSL shall be entitled to disclose your name, Address, the services you receive via the Viewing Card and its number to Viewing Card manufacturers and providers of digital satellite services for which your Viewing Card is enabled.
(j) If your Box is connected to a telephone line or to the internet, information may be passed from it to SSSL and vice versa.
6. How long is the Card valid for?
(a) For security reasons Viewing Cards will be replaced from time to time. If you are still subscribing to the Service under this Contract, SSSL will try to send you a new Viewing Card before the old one becomes invalid. Viewing card replacements will be advertised on your television screen, in the satellite television magazine or in writing. If you are no longer subscribing to the Service, you will not be entitled to a replacement Viewing Card under these Conditions.
(b) SSSL may make the Viewing Card invalid if it is necessary to protect the security of Sky's conditional access system or if it believes you are using the Viewing Card in ways which are not authorised, or where it is otherwise reasonable to do so (such as fraud).
7. Lost, stolen or malfunctioning Viewing Cards
(a) If your Viewing Card is lost, stolen, damaged or faulty you must tell SSSL immediately either by telephone (03442 41 41 41 if you live in the UK or 0818 719 819 if you live in the Republic of Ireland) or by writing to: SSSL, PO Box 43, Livingston, West Lothian EH54 7DD UK.
(b) If your Viewing Card is damaged or faulty and you return it, SSSL will replace it free of charge if it had a defect when it was supplied to you. If the card is faulty or damaged in any other way or you do not return the faulty Viewing Card, or if it is lost or stolen, SSSL can charge you the cost of replacing it. SSSL will make invalid any Viewing Card that you tell it does not work and is replaced, or is lost or stolen.
Sky and SSSL will not be liable under these Conditions for:
(a) any fault in a Box or other receiving equipment you use, which are supplied under a separate contract;
(b) any fault in your Viewing Card caused by you tampering with it, your negligence or your failure to follow our instructions, or these Conditions;
(c) use of a Viewing Card with any decoding apparatus we do not authorise;
(d) the act of ending this Contract in accordance with Condition 11;
(e) any delay or failure by us to provide the Service (or any part of it) or failure to provide the satellite television magazine (if applicable) caused by events outside our or their reasonable control. Matters outside our reasonable control include (but are not limited to) severe weather conditions, epidemic, civil disorder, terrorist activity, war, and government action;
(f) any loss or damage caused by us, SSSL or any of our respective officers, employees or agents in circumstances where:
(i) there is no breach of a contractual obligation or legal duty of care owed to you by us, SSSL, or by any of our employees or agents; or
(ii) such loss or damage is not a reasonably foreseeable result of any such breach.
(g) any loss or damage caused by us, SSSL or any of our respective employees or agents to the extent that such loss or damage results from any breach by you of these Conditions.
Where SSSL is acting as agent for Sky, SSSL has no liability to you.
This Condition shall not affect any liability we may have to you for death or personal injury as a result of our, SSSL’s or Sky’s negligence, or for fraudulent misrepresentation.
9. Copying and Copyright
(a) You must not do (or allow to be done) any of the following:
(i) copy (except as permitted under the Copyright Designs and Patents Act 1988 ("Act"), as amended from time to time), redistribute or relay any of the Channels or any Additional TV Services or any part of them, or otherwise deal with the Channels or any Additional TV Services or any part of them other than as permitted by the Act. The exceptions in the Act are limited and you must make sure that you are legally entitled to rely on one of them; or
(ii) sell or make any charge for watching any Channel or any Additional TV Service or programme; or
(iii) show any Channel or any Additional TV Services in public to an audience, even if no charge is made.
(b) We may disable or alter remotely certain functions of your Box so as to prevent you from copying the Channels or any Additional TV Services and we may prevent you receiving the Service if your Box allows copying of any Channels or any Additional TV Services which we are bound by contract to prevent.
10. Changing the Conditions
(a) Sky and SSSL may not change or add to Conditions 2(c) or (d), Condition 3(d), Condition 8 or this Condition 10 except for security, legal or regulatory reasons.
(b) We may change any other Conditions provided that if you reasonably consider that you would be materially disadvantaged by this you may end this Contract under Condition 11(a), even if you are within your Minimum Term.
(c) Unless the change is required to be made immediately for valid legal or regulatory reasons, in which case we will notify you as soon as reasonably possible, you will receive at least 31 days notice of any changes to these Conditions. This right to vary will not be used to change the terms of any special offer which applies to you and you have accepted during the term of the offer.
11. How long your Contract lasts
Unless Conditions 11(a) or (b) apply, you must subscribe to the Service for at least the Minimum Term. The Contract will continue after this time unless it is ended according to the Conditions below. Conditions 5, 6 and 7 will continue to apply after this Contract ends until you return your Viewing Card to SSSL.
(a) You may end this Contract at any time including during the Minimum Term by giving us 7 days notice within 21 days of receiving notice from us if:
(i) we or SSSL tell you we are going to change these Conditions under Condition 10(b) and you reasonably consider that you would be materially disadvantaged by this; or
(ii) we withdraw any Sky Premium Channel, Stand-alone Premium Channel or premium bonus channel you chose; or
(iii) you reasonably consider that you would be materially disadvantaged by any reduction in the number of Channels within, or the level of service of, your chosen Basic Pack.
You may end this Contract by giving us seven days' notice at any time (including during the Minimum Term) if we or SSSL break any of the Conditions. If you want to end the Contract for any other reason you may do so at the end of or after the Minimum Term, by giving us at least 31 days notice at any time.
(b) If you break any of the Conditions, or you or anyone you authorise to deal with us on your behalf acts in a way towards our staff or agents which we reasonably consider to be inappropriate, or if we have reasonable grounds to suspect fraud or any other unauthorised activity, we can immediately suspend provision of all or part of the Service and/or provision of the satellite television magazine (if applicable), and/or end this Contract by giving you seven days' notice at any time (including during the Minimum Term).
(c) Except where Condition 11(b) applies, we will not end this Contract during the Minimum Term. We may end this Contract after the Minimum Term by giving you 31 days notice.
(d) We will not refund any Subscription Payments or other payments made under this Contract if we end this Contract because you have broken the Conditions. If during the Minimum Term we end this Contract in accordance with Condition 11(b), you will have to pay us an early termination charge. The early termination charge shall not be any more than the charges you would have paid if you had subscribed to our cheapest available Option for the remainder of your Minimum Term less any costs we save, including the cost of no longer providing you with the Service. We may charge your early termination charge directly to any of the credit or debit cards which you have provided us with details of, e.g. when you paid for your Box or installation, and by accepting the terms of this Contract, you authorise us to do so. We will give you reasonable notice before making the charge. For more information about these charges go to sky.com/earlytermination.
12. Right to transfer the Contract and Third Parties
(a) We can transfer our rights or obligations under this Contract to any company, firm or person provided this does not affect your rights under this Contract in a negative way.
(b) This Contract is personal to you. You may not transfer your rights or obligations under this Contract to anyone else, and no third party is entitled to benefit under this Contract except pursuant to Condition 12(a).
(a) Where we are required under this Contract to give you notice it must be in writing. We will send notices using any of the contact details we hold for this purpose (including, unless you tell us otherwise, to the primary email address we hold for you). If we send you any notice with any other document, such as the satellite television magazine, the notice will be clearly marked and, if sent by post, will be on a separate sheet of paper.
(b) You must provide us with accurate, true and correct contact details. You must keep this information up-to-date and check the primary email account we hold for you regularly.
(c) Any notice you give us to end this Contract where you have a right to do so (other than where you are exercising your right to cancel during your cooling-off period for which see 'Your Rights to Cancel Your Order' section below) must be given by phone (03442 41 44 14) or by using our webchat service on sky.com. Notice given by these means will be processed immediately. You can also write to us (Sky Subscribers Services Limited, PO Box 43, Livingston, West Lothian, EH54 7DD) or email us via your My Sky account on contactus.sky.com. Notice given by these means will not be effective until we have spoken to you and verified your account. We will acknowledge written requests by return letter or email and will contact you by phone to verify you as the account holder and process your cancellation. Find out more information on how to cancel in the My Sky section of Sky.com
14. Law and geographical limits
(a) This Contract is governed by English law, unless you live in Scotland or in the Republic of Ireland, in which case it will be governed by Scots law or ROI law (as applicable). If your Address is in the UK, any disputes can be dealt with by any UK court that can lawfully deal with the case. If your Address is in the Republic of Ireland, any disputes can be dealt with by the courts in England and Wales or in the Republic of Ireland.
(b) This Contract only applies if your Address is in either the UK or Republic of Ireland. If you move home from the UK to the Republic of Ireland or vice versa then you will need to enter into a new Sky digital Subscription Contract for the country you are moving to. Your Subscription Payment and the channel line up available to you may change as a result of such move.
1. Under these Conditions you can take out one or more extra subscriptions ("Multiscreen Subscriptions") to the Service you receive under your first Sky digital Subscription Contract. You cannot select a different Service for your Multiscreen Subscription(s). Any terms used and not defined here have the same meaning as given in your Sky digital Subscription Contract. "Conditions" means these conditions of your Multiscreen Subscription.
2. To take out a Multiscreen Subscription you must have a current Sky digital Subscription Contract that is, or was, subject to a 12 month Minimum Term, be aged 18 years of age or over and resident in the UK or Republic of Ireland.
3. The Multiscreen Subscription charges we have notified to you will be collected automatically in advance each month by Direct Debit or credit card with your monthly Subscription Payment. We can alter your Subscription Payment Direct Debit or credit card instruction for this purpose.
4. In addition to the rights we have in Condition 5 below to increase your Multiscreen Subscription, we can increase the price of Multiscreen Subscriptions by giving you at least 31 days notice. In the first 12 months of any Multiscreen Subscription:
(a) we will do this only once;
(b) the price increase will not affect you during the first 60 days of the Multiscreen Subscription in question; and
(c) the price increase will not be more than (i) 10%, or (ii) the increase in the UK Retail Price Index over the 12 months before we tell you about that price increase, whichever is the greater.
5. We may also increase your Multiscreen Subscription:
(a) if required by law or if any regulatory authority requests or requires a change to any aspect of our pricing which affects your Multiscreen Subscription payments directly or our pricing structure generally; if this happens we will try to give you as much reasonable notice as possible; or
(b) if you break these Conditions and we exercise our rights under Condition 8(b) below. The limits in Conditions 4(a)-(c) do not apply if we increase your Multiscreen Subscription for a reason set out in this Condition 5.
6. Each Multiscreen Subscription must only be viewed at the same Address as your first subscription. At all times while any Multiscreen Subscription is in place:
(a) the Box used to receive the Service under your first subscription and the Box(es) used to receive your Mulitscreen subscription(s) must at all times be connected to any residential broadband service you receive, provided the Box can be connected and we have supplied the equipment necessary to establish the connection;
(b) if your Boxes are connected to your broadband router (or to a fixed and operational telephone line) you must allow us to collect information through the connection, including Box location information;
(d) the Viewing Card must be kept in your Box; and
(e) the Box must be connected to a mains supply.
You must give Sky or Sky In-Home Service Limited reasonable access to inspect the Boxes at your Address to check that any Box used to receive a Multiscreen subscription is located at the same Address as the Box used to receive services under your first Sky digital subscription.
Unless we tell you otherwise, the number of Boxes that Sky can install to receive subscriptions at your Address via one minidish is restricted to a maximum of eight Standard Sky boxes or four Sky+/Sky+HD boxes or combinations of these (e.g. four Standard Sky boxes and two Sky+/Sky+ HD boxes). SSSL will provide an additional Viewing Card for each Multiscreen Subscription you take out unless the Box to be used is already equipped with one.
7. Your first Sky digital Subscription Contract must stay in force at all times during your Multiscreen Subscription(s). If your first Sky digital Subscription Contract ends for any reason then this Contract for your Multiscreen Subscription(s) will automatically end at the same time. Condition 10 below will still apply.
8. If you break any of these Conditions other than the requirement to keep your first Sky digital Subscription Contract in force at all times during the Multiscreen Subscription, we can:
(a) end all or any of your Multiscreen Subscription(s) by giving you at least seven days' notice; or
(b) end your entitlement to the Multiscreen Subscription price on giving you at least 31 days notice (in which case the terms of the Sky digital Subscription Contract will apply to your Multiscreen Subscription(s)) in place of these Conditions, and you will immediately pay the then current full price for the Service you are receiving under these Conditions.
9. If we break these Conditions then you can end all or any of your Multiscreen Subscription(s) (including during the Minimum Term) by giving us at least seven days' notice. Either of us can end each of your Multiscreen Subscription(s) after the first 12 months of that Multiscreen Subscription by giving the other 31 days notice.
10. Each Multiscreen Subscription must stay in force for at least 12 months from the date the relevant Box is first activated to receive the Multiscreen Service ("Minimum Term") unless you or we are entitled to end it early. You will have to pay us an early termination charge if we end any of your Multiscreen Subscriptions or they automatically end before the end of the relevant Minimum Term, unless the Multiscreen Subscription ends because you have ended your Sky digital subscription during or after its minimum term:
(a) for one of the reasons set out in Condition 11(a)(i) - (iv) of your Sky digital Subscription Contract; or
(b) because we have broken any of the Conditions of your Sky digital Subscription Contract.
The early termination charge under this Contract shall not be more than the charges you would have paid for your Multiscreen Subscription(s) for the remainder of the relevant Minimum Term less any costs we save, including the cost of no longer providing you with the Service. We may charge your early termination charge directly to any of the debit or credit cards which you have provided us with details of (e.g. when you paid for your Box(es) or installation), and by accepting the terms of this Contract you authorise us to do so. We will give you reasonable notice before making any charges. For more information about these charges go to sky.com/earlytermination.
11. In so far as they are relevant, the terms of the Sky digital Subscription Contract apply to each Multiscreen Subscription, as varied by these Conditions.
INTERACTIVE DISCOUNT CONTRACT
This is your Interactive Discount Contract (the "Contract"). It explains the conditions you must keep to if you wish to take advantage of the Interactive Discount to obtain your Digital Satellite System under Sky's "Free Sky box and minidish offer". Reference to "we" or "us" in this Contract shall be read as reference to Sky In-Home Service Limited, a company within the British Sky Broadcasting group.
You can contact us at PO Box 1812, Livingston, West Lothian EH54 7YJ.
In these Conditions:
"Address" the address of your home in the Territory where your Digital Satellite System will be installed and used.
"Authorised Installer" an installer who we agree has been authorised to install your Digital Satellite System.
"Box" an authorised digital satellite decoder including remote control but not including any associated equipment (such as the Minidish).
"Conditions" the conditions in this Contract and any changes we may make to them.
"Digital Satellite System" comprises a Box and a Minidish.
"Interactive Discount" an amount paid by us to assist you to obtain your Digital Satellite System.
"Interactive Services" services provided to you through your Box activating the telephone line to which it is connected, including electronic cash card products and services.
"Minidish" the dish enabling reception of digital satellite broadcasts.
"Minimum Term" the 12 month period commencing on the date of installation of the Digital Satellite System at your Address.
"Subscription television services" digital television services which you subscribe to and pay to receive.
"Territory" the United Kingdom of Great Britain and Northern Ireland, the Isle of Man and the Channel Islands.
"Viewing Card" the card which, when used with your Box, will allow you to receive encrypted digital satellite television transmissions and facilitate access to Interactive Services.
2. Interactive Discount
(a) We will pay the Interactive Discount provided that you keep to the Conditions of this Contract.
(b) You agree that, where we request this, at all times from installation to the end of the Minimum Term, your Box will be fully and effectively connected to a Minidish and to a fixed and operational telephone line in the Territory which is capable of making outgoing calls. In this case, if before the end of the Minimum Term, you disconnect your Box from your telephone line and fail to reconnect it after being notified by us that you need to do so, you must reimburse us for an amount equal to the Interactive Discount we paid for the free supply of your Digital Satellite System. This amount shall not exceed £25. If you become liable to pay this amount, we shall notify you.
(c) You must inform us in writing of any change of your Address during the term of the Contract. We may seek confirmation of your Address from appropriate third parties, and you authorise us to obtain such confirmation where we consider it necessary to enforce this contract or prevent fraud.
(d) During the Minimum Term we may verify that your Box is connected if required by Condition 2(b) above by obtaining access to the data sent by your Box and you agree to supply to us, or allow us to access, any such data for that purpose.
(e) The Interactive Discount is for Boxes installed and used for home use only and not for Boxes installed or used in commercial or business premises or for any commercial use or application. You confirm that your Address is not one of these types of premises and that it, and your Digital Satellite System, will not be used for any commercial or business purpose. You agree that, if you subsequently use the Digital Satellite System in one of these types of premises, you will be in breach of these Conditions.
(f) You agree to have the Digital Satellite System installed by an Authorised Installer as soon as is reasonably practical after signing this Contract.
(g) You are only entitled to one Interactive Discount per household.
(h) You agree that at all times during the Minimum Term you must have a valid Viewing Card placed in your Box if you receive one.
3. Our Liability
This Contract deals with the provision of the Interactive Discount only. You obtain the Digital Satellite System under separate conditions (see "Free Sky box and minidish offer" terms and conditions). The Digital Satellite System and any products and services received through it are not provided by us. Accordingly, we do not accept any responsibility for the manufacture or operation of the Box or Minidish, or for the availability or content of any product or services supplied to you through or by virtue of this equipment.
(a) You must be at least 18 years of age at the date of agreeing to this Contract.
(b) We may seek confirmation of your age from appropriate parties, including your bank, and you authorise us to obtain such confirmation.
5. Termination of Contract
(a) This Contract will stay in force for at least the Minimum Term unless you or we breach any of the Conditions.
(b) If you breach any of the Conditions of this Contract, we can terminate the Contract at any time by giving you at least seven days' notice. If we breach any of the Conditions of this Contract, you can terminate the Contract at any time by giving us at least seven days' notice.
(c) We may terminate this Contract, at the end of the Minimum Term or after, by giving you at least 31 days notice.
6. Right to transfer the Contract
We reserve the right to transfer our rights or obligations under this Contract to any company, firm or person(s) provided this does not affect your rights under this Contract in a negative way. You may not transfer your rights or obligations under this Contract to anyone else except with our prior written consent.
(a) Where we are required under this Contract to give you notice it must be in writing. We will send notices using any of the contact details we hold for this purpose (including, unless you tell us otherwise, to the primary email address we hold for you). If we send you any notice by post with any other document, such as the satellite television magazine, the notice will be clearly marked and, if sent by post, will be on a separate sheet of paper.
(b) You must provide us with accurate, true and correct contact details. You must keep this information up-to-date and check the primary email account we hold for you regularly.
This Contract is governed by English Law unless you live in Scotland, in which case it will be governed by Scots Law. Any dispute will be dealt with by the courts of England and Wales or any other court in the Territory that can lawfully deal with it.
FREE SKY BOX AND MINIDISH OFFER
If you are not subscribing to Sky digital we will supply a free Digital Satellite System (Box, Minidish and remote control) provided that you pay for installation (if applicable - see below for the costs of this) and enter into the Interactive Discount Contract . Under this offer you agree to have your Digital Satellite System installed in your home in the UK, Isle of Man or Channel Islands by an authorised installer). You also agree to keep your telephone line (which must be fixed and operational) connected to your Box, and a viewing card in the Box (if you receive one), at all times during the first 12 months following installation.
If you disconnect your telephone line from your Sky Box and fail to re-connect it after being notified by us that you need to do so, you must reimburse us for our costs of providing your Digital Satellite System which shall not exceed £80.
Offer is limited to one per household. The offer is not open to anyone who has previously signed an Interactive Discount Contract and/or whose household has previously benefited from one. On installation the Digital Satellite System will become your property, except for the software in your Box, which is owned by or licensed to us or another member of the British Sky Broadcasting group. You must allow SSSL to update this software by sending signals via satellite to your Box. Sky will select the make and model of the equipment to be supplied to you under this offer at its discretion. If you live in a property with a communal satellite system, you will not receive a Minidish.
Our standard installation price is currently £120. An additional installation charge will be payable by you to your installer if your installation is not standard (see installation terms below for more details). Further installation terms and conditions are set out below.
Timing for supply of equipment and installation may be subject to availability delay. Unless specifically stated, these offers may not be taken up in conjunction with any other offer(s). Offers and terms do not apply outside the UK, Isle of Man and the Channel Islands, nor to pubs, clubs, offices, retail or other commercial premises.
These offers are made by Sky In-Home Service Limited, a member of the British Sky Broadcasting group.
INSTALLATION TERMS AND CONDITIONS
These are the terms and conditions under which we will install Digital Satellite Equipment at your Address. We are Sky In-Home Service Limited, a company within the British Sky Broadcasting group. References below to "Sky", "we" or "us" shall be read as references to Sky In-Home Service Limited.
You can call us in relation to this Contract on 03442 41 44 14.
In this Contract:
Address: the address of your home in the UK, Isle of Man and the Channel Islands, where the Digital Satellite Equipment is to be installed.
Box: an authorised digital satellite decoder including remote control but not including any associated equipment (such as the Minidish).
Digital Satellite Equipment: digital satellite receiving equipment including Box(es) and Minidish that we will deliver and install for you at your Address. Please note, if you live in a property with a communal satellite system, we will not deliver and install a Minidish, but we will connect your Box(es) to the communal satellite system.
Minidish: the dish enabling reception of digital satellite broadcasts.
2. Access to Property
(a) We will organise a day for installation which is convenient to both of us, subject to the availability to us of the necessary Digital Satellite Equipment.
(b) You must ensure that we are able to access your Address on the appointed day to deliver and install your Digital Satellite Equipment.
3. Consents and Permissions
The installation of your Digital Satellite Equipment may require the agreement or consent of someone else, for example your landlord or the local council or authority. You are responsible for ensuring that all these agreements and consents have been obtained before we install your Digital Satellite Equipment.
4. Additional Works
(a) A "standard installation" assumes that no additional cabling, bracketry or other equipment is required or any works which are beyond the scope usual in a normal installation. An installation may not be standard where, for example, your Minidish needs to be sited above two storey, or more than 20 metres away from your Box.
A 'standard' installation further assumes that if you already have satellite equipment, your existing cabling will be used in the connection of the Digital Satellite Equipment.
(b) If the installation of your Digital Satellite Equipment is not standard you will be charged a reasonable sum for any additional equipment or works that are required. We will advise you about these charges before we install the Digital Satellite Equipment, which may need to be re-arranged for another time. Alternatively, if you do not agree to those charges, you may cancel your installation, and Sky or its retail agent will repay anything you have already paid for it.
(c) If you already have satellite equipment installed at your Address, then some of this equipment may be used for the installation and use of your Digital Satellite Equipment. Where any existing equipment needs to be upgraded or replaced this will be carried out as part of the installation. Unless you tell us otherwise, for example because you do not own the equipment, the installer will take away any equipment that has been replaced.
(d) If you already have satellite equipment and you wish to continue using it and/or have it relocated at your Address, you must tell us at least 24 hours prior to the installation, and in that case a separate installation charge may be payable by you. If so, we will advise you of the amount of this charge, which must be paid before the day of installation of your Digital Satellite Equipment. Please call 03442 41 44 14 for further details and full installation options.
(e) If you have taken a Sky Box with a Sky Multiscreen subscription(s), then as part of the installation, you must allow us to connect your Box(es) to any residential broadband service you receive, provided we supply the equipment necessary to establish the connection(s).
SKY BOX AND MINIDISH WARRANTY
The Digital Satellite Equipment comes with a warranty against faults arising in the first 12 months after installation. The 12 month warranty also covers cabling and/or installation faults. The following are not covered by the warranty: faults arising from misuse, accidental or deliberate damage, damage arising from use of equipment that is not supplied by or on behalf of Sky with the Digital Satellite Equipment, cosmetic damage which does not affect the functionality of the Digital Satellite Equipment or damage caused by events outside the reasonable control of Sky or its equipment suppliers. To report a fault, please call Sky on 03448 222 002. If a reported fault cannot be remedied by one of our engineers during a visit to your home, then Sky will replace the faulty Box or Minidish, or the faulty component of it. Any replacement equipment will be new or 'as new' (previously used equipment that has been refurbished by the manufacturer or its authorised agent). Sky will warrant any repair or replacement until the later of the end of the original 12 month warranty period or 3 months from the date it was carried out. This warranty is provided by Sky In-Home Service Limited, only applies to equipment ordered from Sky (or a retailer acting as Sky’s agent), and does not apply outside the UK, Isle of Man and the Channel Islands. If you live in a property with a communal satellite system, this warranty does not cover that system. It does not affect your statutory rights. If you require any advice on your legal rights you can refer to www.adviceguide.org.uk.
Notice of your statutory right to cancel in your cooling off period
Please refer to your Subscription Contract for information about when and how you can end your Contract once your cooling off period has ended.
Cancellation period: You have the right to cancel your order for a Sky box and minidish, related subscription or other product (e.g. remote control, tvLINK) without giving any reason any time up to 14 days (cooling off period) from the later of: (i) delivery; (ii) installation; or (iii) receipt of the relevant terms and conditions for that product/service.
- For Sky Box Office events/movies ordered by phone or online via sky.com you can cannot cancel your order once your event or movie starts.
- For Sky Box Office events/movies and Sky Store rentals ordered using your Sky remote control you cannot cancel your order once you have started watching the event, movie or rental.
- If you have only ordered subscription(s) from us you can cancel your order for them at any time before the Viewing Card is used to receive the relevant subscription service.
Sky may offer a enhanced cooling off period from time to time which we will advise you off at the time of purchase.
How to cancel: Any cancellation within this timeframe must be in accordance with this notice. You can cancel your Sky order by:
(i) calling 03442 41 44 14
(ii) writing to Sky Subscribers Services Limited, PO Box 43, Livingston, West Lothian, EH54 7DD; or
(iii) visiting the 'Contact Us' section at sky.com and completing the online cancellation form.
You must give us your name, customer account number, address, post code, telephone number and, where available, your e-mail address in order to cancel your order. If you cancel in writing we will send you an acknowledgement of receipt by e-mail, or letter if we do not have an e-mail address for you.
Effects of cancellation: If you cancel a contract during your cooling off period we will refund to you all payments received from you, including the costs of delivery of any equipment your ordered e.g. box, remote control, TVlink ("Equipment"), but if you requested a service to begin during the cooling off period, you must pay us an amount which is proportionate to the service provided up to the point you cancelled your order, including any Sky Box Office or Sky Store purchases. You will not receive a refund for any one-off fees for activation or set up services if you cancel a service after activation. if you cancel Equipment we will automatically cancel any related subscription unless you tell us otherwise. Cancellation of orders for other products will not affect your Sky digital subscription.
Return of Equipment: If you cancel a contract you are responsible for returning the Equipment provided under that contract without undue delay using the returns methods provided with the Equipment. You are responsible for the costs of returning the Equipment you have ordered and Sky may charge you our direct return costs. Sky can offset any return costs against any money that it owes to you for any reason. You must keep any Equipment that has been delivered to you safe until it is returned. We may make a deduction for any loss in value as a result of unnecesary handling by you.
Discounts: If you have received any discounted Equipment and/or set-up services and during your cooling off period you cancel any conditional contract but wish to keep your Equipment, you will no longer be eligible for that discount and will be required to pay Sky the difference between the discounted price and the full standard price for the Equipment and/or set-up services.
Refunds: We will make any refund due to you (less any deductions due to us) without undue delay and no later than the earliest of 14 days after the day we either receive the Equipment back from you or recieve evidence from you that the Equipment has been returned (such as proof of posting receipt). We will make the refund using the same means of payment that you used when you placed your order, unless you have agreed otherwise.
These cancellation rights do not affect your legal rights. if you require any advice on your legal rights you can refer to www.adviceguide.org.uk.