Sky Talk Tariff Guide

  • Sky Talk Tariff Guide

     

    The Sky Talk Tariff Guide lets you find the rates for all call destinations quickly and easily and outlines certain features of the service. If you have any further questions, call us on 03442 410 499 for more information.


    Sky Talk Weekends, Freetime, Anytime, Anytime UK and Anytime International prices from 01 August 2014 (Adobe PDF)

     

    Sky Talk Weekends, Freetime, Anytime, Anytime UK and Anytime International prices from 01 December 2014 (Adobe PDF)


    To continue to give you the best service possible, sometimes we need to make updates to our call charges.

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    Calling service numbers
    How 08, 09 and 118 numbers are charged

    Telephone numbers starting 08, 09 and 118 are called ‘service numbers’. You might use them to make phone calls to organisations such as banks, travel services, government departments, or even to vote in TV shows.

    From 1 July 2015, the regulator Ofcom is changing the way these numbers are charged for. The changes are designed to make the cost of calls clearer, and they are being communicated through a campaign called UK Calling (www.ukcalling.info).

     

    084, 087, 09 and 118

    Numbers beginning 084 and 087 are general service numbers for contacting organisations. Those beginning 09 are ‘premium rate’ service numbers; while those beginning 118 are directory enquiry numbers.

    From 1 July 2015, the cost of calling any of these numbers will be split into two parts:

    • The access charge: This is what we charge you, per minute, for connecting the call. You can find out your access charge by looking at your Sky bill or looking within your Sky Talk tariff guide.
       
    • The service charge: This is the rest of the call charge. The organisation you are calling decides the service charge, and must communicate it. For example, if the service charge was 20p per minute, the organisation you are calling might say: “Calls cost 20p per minute, plus your phone company’s access charge.”

     

    By adding together the access charge and the service charge, you will know exactly what the call will cost you.

     

    0800 and 0808

    Freephone numbers starting 0800 or 0808 are already free to call from landlines, including your Sky phone. From 1 July 2015 they will also be free for consumers to call from mobile phones.

    Find out more

    All of these changes apply across every landline and mobile phone – not just your Sky phone. To find out more, visit ukcalling.info.
     

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    Important changes to Sky Talk and Line Rental effective from 1 December 2014 :

     

    Sky Line Rental
    From 1 December 2014, the standard monthly price of Sky Line Rental will increase from £15.40 to £16.40.

     


    Calls Packages Subscription Price

    At this stage, we are not making changes to the monthly charge for our Sky Talk packages for existing customers.



    Calls to Sky Call Centres

    Calls to Sky Call Centres remain inclusive at no extra charge at any time for Sky Talk Weekends, Freetime, Anytime, Anytime UK and Anytime International customers no matter how long the call.

     

    Connection Fee
    From 1 December 2014, the connection fee for non-inclusive calls will increase from 15p to 15.9p, unless a separate connection fee or minimum fee is specified. Connection fees do not apply to:

    • Weekend calls for Sky Talk Weekends customers to UK1 landlines
    • Evening and weekend calls for Sky Talk Freetime customers to UK1 landlines
    • Unlimited calls at any time for Sky Talk Anytime customers to UK1 landlines and 22 international geographic landline destinations2
    • Unlimited calls at any time for Sky Talk Anytime UK customers to UK landlines3
    • Unlimited calls at any time for Sky Talk Anytime International customers to UK landlines3 and 50 international geographic landline destinations4

     

    You'll find details about the changes we're making to our call rates below.


    UK Mobile call rates
    From 1 December 2014, calls to UK mobiles will go up from 12p to 12.7p per minute at any time of day.

    UK Landline Rates
    From 1 December 2014, non-inclusive calls to UK landlines1 will go up from 8.9p to 9.5p per minute

    Call features with Sky Talk Line Rental - Voicemail
    From 1 December 2014, the Sky Voicemail 1571 feature will be charged and so will increase from £0 per month to £1 per month. If you don’t want to continue using voicemail, you can switch it off at any time.


    Call features are charged by your line rental provider. Customers who do not take line rental from Sky will not be affected by these changes.


    Details of all call rates can be found in the Sky Talk Tariff Guide, Weekends, Freetime and Anytime, or we can send you details of our call rates upon request.
     

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    1 UK calls of up to an hour to 01,02,03 and 0870 numbers only (excludes Channel Islands, indirect access & dial-up internet numbers).
    2Unlimited calls of up to an hour to 22 international geographic landline destinations: Australia, Austria, Belgium, Canada, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Spain, Sweden, Switzerland and USA (also includes calls to mobiles in Canada and USA). Acceptable Use Policy applies.
    3UK calls of up to an hour to 01,02,03, 0870 & 0845 numbers only (excludes Channel Islands, indirect access & dial-up internet numbers).
    4Unlimited calls of up to an hour to 50 international geographic landline destinations: Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Canary Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Jamaica, Japan, Latvia, Lithuania, Luxembourg, Madeira,  Malaysia, Netherlands, New Zealand, Norway, Pakistan, Poland, Portugal, Romania, Russian Federation, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey and USA (also include calls to mobiles in Canada, Hong Kong and the USA). Acceptable Use Policy applies.
     

    Remember, you can view your monthly statement whenever you want at www.sky.com/mysky. Alternatively Sky TV customers can view your account by pressing the interactive button on your Sky remote and selecting Sky Active.


    If you are a Sky Talk 24/7 customer you can view details of your rates in the Sky 24/7 Tariff Guide (Adobe PDF). Please note: this is a legacy product and is no longer sold.

    If you are a Sky Talk Super Unlimited customer you can view details of your rates in the Sky Talk Super Unlimited Tariff Guide (Adobe PDF). Please note: this is a legacy product and is no longer sold.


    Here's a link to all specialised phone numbers and the charge-bands associated with them. Use the Specialised Numbers Guides in conjunction with the Sky Talk Tariff Guide to find the cost of a particular call.

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