Complaints
-
-
Complaints
Sky Talk delivers telephony services to customers within the U.K. We are committed to providing you with the best possible telephony service.
However, despite our best efforts things can go wrong and when they do we want to know so that we can put them right as soon as possible.
Sky Talk is registered with the Office of the Telecommunication Ombudsman (OTELO) and in the unfortunate circumstance that you have a complaint please telephone Sky Talk Customer Services on 08442 410 499.
Opening hours
24 hours a day, 7 days a week.Our Customer Service Advisors will ask you about the nature of the complaint and seek to resolve the problem while you are on the line. If this is not possible we will agree a course of action with you.
You may also submit your complaint in writing to:
Sky Talk Customer Services
PO Box 43
Livingston
West Lothian
EH54 7DDEscalation Procedure
Should your complaint not be concluded to your satisfaction following this procedure, the complaint may be escalated within Sky. If we have not resolved your complaint to your satisfaction after 8 weeks or if you have received a letter from us saying that your complaint has reached "deadlock", you may make a complaint through Otelo, an independent alternative dispute resolution scheme. Otelo will investigate your complaint and if they decide that your complaint is justified, Sky will act on any decision they make and put things right for you. They can be contacted as follows:
By post:
Otelo
PO Box 730
Warrington
WA4 6WUTelephone 0845 050 1614 or 01925 430 049
E-mail: enquiries@otelo.org.uk
Visit the website: www.otelo.org.uk
Complaints relating to premium rate calls
Should your complaint refer to premium rate calls (these are numbers which start '09' and are generally either information, entertainment, or ring tones) then please contact:
The Independent Committee for the Supervision of Standards of Telephone Information Services (ICSTIS)