What is One Touch Switch for Broadband?

One Touch Switch means it’s never been easier to switch to Sky. A new industry regulation means that you don’t need to speak to your old provider when you switch. Just give us a few details and we’ll handle the rest.

When can I use One Touch Switch to change my broadband provider?

One Touch Switch is ready for you to use now. Check what speeds are available at your address and complete your order. You’ll need to give us a few details and then we’ll speak to your old provider so you don’t have to.

Do I need to tell my old broadband provider if I join Sky with one touch switch?

No, we’ll speak to your old provider so you don’t have to. Just give us a few details when you check out and we’ll handle the rest.

What does "full fibre" and "direct to your home" mean?

**Full fibre broadband**, also known as FTTP (fibre to the premises) and FTTH (fibre to the home) delivers broadband directly into your home via the ultra-fast fibre optic cable. No cabinet, no copper cables, no sharing internet with the neighbours. It's ultra-reliable broadband for the busiest homes. Streaming, downloading, video calls, gaming. All at the same time. **Traditional fibre broadband**, also known as FTTC (fibre to the cabinet) delivers broadband to the cabinet in your area via fibre optic cable. But copper wire delivers broadband to your home from the cabinet, and is much slower. Distance from the cabinet and how many households online all at once can slow your internet.

What broadband speed do I need?

It depends on how many people live in your household and how much internet they use. If your household has lots of internet activity such as working from home, making video calls, streaming on different devices and gaming online, then the faster the broadband you can get the better your experience will be.

What broadband speeds can I get?

Use our [postcode checker](https://www.sky.com/broadband/buy/?sc=buy-broadband&irct=broadband-discovery-postcode-checker-faq) to see which Sky Broadband packages are available to your home.

How long will broadband installation take?

When you sign up to Sky Broadband there are two different ways you can get started: - If you already have an active line an engineer won't be needed and you can connect your Sky Hub yourself on the install date. - If you don't already have an active line an Openreach engineer will need to install your broadband service. This includes replacing a master socket if the existing one is faulty, or installing a new one if needed. It's worth noting, however, that they will not move an existing socket.

If I don't make calls, why do I need line rental?

All our broadband services are inclusive of landline rental and Sky Pay As You Talk (£0pm) as standard.

If I already have have a router, can I use the same one when I join Sky?

When you join Sky, you will be sent a new compatible Sky Hub, which allows you to check your speeds and connected devices online or through the My Sky app. It also allows our tech team to carry out checks if there are any problems with your service.

Can I keep my phone number?

Yes. In most cases you can keep your current phone number. We'll let you know if we need to provide you with a new number when you place an order for Sky Broadband.

If I already have an active phone line and broadband provider, do I need to pay for a new one?

If you already have an active service, you'll be happy to know that Sky will take over the line at no extra cost.

Say hello to our best broadband deals

Faster is now easier with Full Fibre broadband that's right for you. Switch and claim up to £200 towards leaving fees.

Sky TV customers get exclusive deals.Sign in

UK’s fastest speeds
From any major provider with speeds up to 5Gbps
Ultra-reliable
Full Fibre – the UK’s most reliable broadband technology
Up to £200 switching credit
With 24-7 real person switch support to get you up and running

We have speeds for every home

Everyday essential67 Mbps - 150 Mbps
Perfect for browsing, video calling and staying connected with family and friends.
Busier homes300 Mbps - 500 Mbps
Made for working from home and streaming your favourite shows and sports on multiple devices.
Epic performance900 Mbps - 5 Gbps
Our fastest speeds. Where 4K streaming and seamless gaming go to the next level.

Switch to Sky and claim up to £200 towards your leaving fee

Choose your plan
Pick the perfect speed for you and we'll confirm your activation date.
We'll handle the switch
We’ll tell your old provider you're leaving so you don't have to.
Get online
Plug in your Sky Hub on your activation date to get up and running with Sky Broadband.

Explore more about Sky Broadband

Full Fibre. Our most reliable broadband.

Full Fibre Broadband can give you up to 5Gbps download speeds.

Full Fibre Broadband and WiFi 7 Hub

Sky Broadband. Built for gaming.

See how Sky Broadband can level up your gaming.

Gaming on Sky Full Fibre Broadband

WiFi Max. For a smarter, safer connection.

Add WiFi Max for our most advanced WiFi features.

WiFi Max Information

TV and Broadband. Together.

Take a look at our best deals on TV and Broadband

Sky TV and Broadband

Frequently Asked Questions

One Touch Switch means it’s never been easier to switch to Sky. A new industry regulation means that you don’t need to speak to your old provider when you switch. Just give us a few details and we’ll handle the rest.
One Touch Switch is ready for you to use now. Check what speeds are available at your address and complete your order. You’ll need to give us a few details and then we’ll speak to your old provider so you don’t have to.
No, we’ll speak to your old provider so you don’t have to. Just give us a few details when you check out and we’ll handle the rest.
Full fibre broadband, also known as FTTP (fibre to the premises) and FTTH (fibre to the home) delivers broadband directly into your home via the ultra-fast fibre optic cable.

No cabinet, no copper cables, no sharing internet with the neighbours.

It's ultra-reliable broadband for the busiest homes. Streaming, downloading, video calls, gaming. All at the same time.

Traditional fibre broadband, also known as FTTC (fibre to the cabinet) delivers broadband to the
cabinet in your area via fibre optic cable.

But copper wire delivers broadband to your home from the cabinet, and is much slower. Distance from the cabinet and how many households online all at once can slow your internet.
It depends on how many people live in your household and how much internet they use.

If your household has lots of internet activity such as working from home, making video calls, streaming
on different devices and gaming online, then the faster the broadband you can get the better your
experience will be.
Use our postcode checker to see which Sky Broadband packages are available to your home.
When you sign up to Sky Broadband there are two different ways you can get started:

- If you already have an active line an engineer won't be needed and you can connect your Sky Hub yourself on the install date.
- If you don't already have an active line an Openreach engineer will need to install your broadband service. This includes replacing a master socket if the existing one is faulty, or installing a new one if needed. It's worth noting, however, that they will not move an existing socket.
All our broadband services are inclusive of landline rental and Sky Pay As You Talk (£0pm) as standard.
When you join Sky, you will be sent a new compatible Sky Hub, which allows you to check your speeds and connected devices online or through the My Sky app. It also allows our tech team to carry out checks if there are any problems with your service.
Yes. In most cases you can keep your current phone number. We'll let you know if we need to provide you with a new number when you place an order for Sky Broadband.
If you already have an active service, you'll be happy to know that Sky will take over the line at no extra cost.

UK’s only 24/7 real person switching support from major providers. Verify at sky.com/switchsupport

Up to £200 Switching Credit: Visit sky.com/help/articles/switching-credit-offer for more info.

£200 Broadband/Calls/Line Rental Credit: Applicable to all providers. If you decide to switch your broadband, calls and line rental to Sky and your provider charges you for any monthly payments due after you leave, you can claim up to £200 Sky account credit (capped at the amount you are charged for those monthly payments (e.g. excluding outstanding call charges). To claim, you must have paid those in full and send us proof of your payment within 90 days of your Sky services being activated.

Offer available to UK residential customers only - excludes the Channel Islands, Isle of Man and ROI. No cash alternative available. Offer invalidated if you cancel your Sky services before your Sky account credit is processed.

£100 TV Credit: Applicable to all providers. If you decide to switch your TV service to Sky and your provider charges you for any monthly payments due after you leave, you can claim up to £100 Sky account credit. To claim, you must have paid those in full and send us proof of your payment within 90 days of your Sky services being activated.

UK’s most reliable broadband technology: Ofcom UK Home Broadband Performance report September 2023.

Award-winning Customer Service: Choose Broadband Awards: Winner of Best Customer Service for 2023.

UK’s Most Popular Broadband Provider 2024:  Uswitch

Broadband safe switching: No engineer required for most customers: Excludes customers who need a new phone line or fibre installation at their property.

Pricing

24/7 Switching Support: UK’s only 24/7 switching support from major broadband providers. Verify at sky.com/switchsupport.

Sky Broadband and Sky Talk:  Subject to status. Speeds vary by location. Separate 24-month minimum term contracts apply to Sky Broadband, Sky Talk, Sky Broadband Boost, and Sky WiFi Max. Availability to UK homes: Superfast 35 and Superfast 95%, Full Fibre 75, Full Fibre 100, Full Fibre 150, Full Fibre 300, Full Fibre 500 and Full Fibre Gigafast all 60%, Full Fibre 2.5 Gigafast+ and Full Fibre 5 Gigafast+ 12%, Ultrafast 6%. Includes line rental and Sky Talk Pay as You Talk £0pm. Prices may change during contracts. Set-up fee of £9.95 router delivery plus £10 activation fee may be required. Non-standard set-up may cost extra. You must get any consents required (e.g. landlord’s). For full fibre and some part fibre broadband products, Sky Talk is provided as internet calls as standard. These products are not available to customers who are reliant on their landline for emergency services (i.e. do not have a mobile with good signal at home) or who have an emergency care alarm. Average download speed shown for fixed line connection to your Hub; excludes WiFi performance which varies by device and home environment. Any Sky kit is loaned to you at no cost and must be returned at the end of your broadband subscription. Sky subscribes to Ofcom's Voluntary Code of Practice on broadband speeds. Prices listed not available with any other offer. UK, Channel Islands, and Isle of Man residential customers only. Further terms apply.

Available to new broadband customers only
Superfast 35: Part-fibre (FTTC / SoGEA). Average speeds: 35Mbps download, 9Mbps upload. New customer price available until 29/04/2026. Price may change during the minimum term. Standard price (currently £49 per month) applies after the 24-month minimum term.
Superfast: Part-fibre (FTTC / SoGEA). Average speeds: 67Mbps download, 16Mbps upload. New customer price available until 29/04/2026. Price may change during the minimum term. Standard price (currently £49 per month) applies after the 24-month minimum term.
Full Fibre 75: Average speeds: 75Mbps download, 16Mbps upload. New customer price available until 29/04/2026. Price may change during the minimum term. Standard price (currently £49 per month) applies after the 24-month minimum term.
Full Fibre 100: Average speeds: 100Mbps download, 18Mbps upload. New customer price available until 29/04/2026. Price may change during the minimum term. Standard price (currently £44 per month) applies after the 24-month minimum term.
Ultrafast: Part-fibre (G.Fast). Average speeds: 145Mbps download, 27Mbps upload. New customer price available until 29/04/2026. Price may change during the minimum term. Standard price (currently £52 per month) applies after the 24-month minimum term.
Full Fibre 150: Average speeds: 150Mbps download, 27Mbps upload. New customer price available until 29/04/2026. Price may change during the minimum term. Standard price (currently £46 per month) applies after the 24-month minimum term.
Full Fibre 300: Average speeds: 300Mbps download, 40Mbps upload. New customer price available until 29/04/2026. Price may change during the minimum term. Standard price (currently £46.50 per month) applies after the 24-month minimum term.
Full Fibre 500: Average speeds: 500Mbps download, 60Mbps upload. New customer price available until 29/04/2026. Price may change during the minimum term. Standard price (currently £49 per month) applies after the 24-month minimum term.
Full Fibre Gigafast: Average speeds: 900Mbps download, 90Mbps upload. New customer price available until 08/04/2026. Price may change during the minimum term. Standard price (currently £52 per month) applies after the 24-month minimum term.
Full Fibre 2.5 Gigafast+: Average speeds: 2500Mbps download, 2500Mbps upload. Price may change during the minimum term. Standard price (currently £78 per month) applies after the 24-month minimum term.
Full Fibre 5 Gigafast+: Average speeds: 5000Mbps download, 5000Mbps upload. Price may change during the minimum term. Standard price (currently £88 per month) applies after the 24-month minimum term.

10GB for £5 a month: Get a 10GB data plan for £5 a month when purchased with any Sky Broadband speed. Usually 10GB for £12 a month. Only available for new data plans. Customers purchasing a 10GB data plan during the offer period pay £5 a month for their data. Data offer lost if you Mix to another plan. Not available with any other offers. Data plan subject to 12-month minimum term. Data plan price may increase during your new minimum term. 18+. Terms apply.

UK’s fastest broadband speeds from any major provider: Fastest based on 5Gbps average download speed with Sky Full Fibre 5 Gigafast+. Major UK providers as recognised by Ofcom. Exclusions apply. Verify at: sky.com/FastestSpeeds

WiFi 7: the latest generation of WiFi technology that gives a faster connection. Verify at www.sky.com/WiFi7.

Working from home: subject to restrictions on reasonable domestic use.

Sky WiFi Max: Available as optional add on to any Sky fibre product (except Ultrafast). New 24-month minimum terms apply to Sky WiFi Max, broadband and talk products. Up to 3 Sky Max Pods provided if your WiFi speed does not meet your WiFi Max Guaranteed speed. Device Priority must be switched off before assessing WiFi coverage via the My Sky app. Advanced Security requires activation in the My Sky app. Includes waiving surcharge for evening and weekend WiFi engineer visits. Sky Mobile customers will receive 2GB of data credited to their Sky Piggybank for each full outage of 30 mins or longer capped at three credits per calendar month and 24 credits in any 24-month period (allow 24 hours for credit to be applied). Customers with Sky WiFi Max can claim under WiFi Max Guarantee. Not available with a Sky+ TV package. Any Sky Max Pod is loaned to you at no extra cost and must be returned if you cancel your Sky WiFi Max subscription. Parental Controls managed via My Sky app.

Sky Broadband Boost: Available as optional add on to new Ultrafast customers and as a re-contract for existing customers with Sky Broadband Boost. New 24-month minimum terms apply to Sky Broadband Boost, Ultrafast and talk products. Remote line monitoring may involve up to 90 second daily outage. Lines are monitored for instability and speed degradation. Includes waiving surcharge for evening and weekend WiFi engineer visits. Sky Mobile customers will receive 2GB of data credited to their Sky Piggybank for each full outage of 30 mins or longer capped at three credits per calendar month and 24 credits in any 24-month period (allow 24 hours for credit to be applied). Customers with Sky Broadband Boost can claim under WiFi Guarantee with Boost. Any Sky Broadband Booster is loaned to you at no extra cost and must be returned if you cancel your Sky Broadband Boost subscription.

My Sky app: Available on compatible Apple and Android devices. Requires WiFi/3G/4G/5G (charges may apply). See device and software requirements here and the App Store or Google Play Store. App features and functions vary by platform/device.

Guarantees

Speed Guarantee: Comes with any Sky Broadband and NOW Powered by Sky Broadband product. If the download speed to your Sky Hub drops below your guaranteed minimum download speed for three consecutive days or more, you will have the right to leave your broadband and Talk contracts without incurring early termination charges either at that point or within 30 days of us confirming that the issue can’t be resolved. You can also upgrade your broadband product without any upfront fees.

This applies anytime within your minimum term. Total loss of service and Major Service Outages do not count towards three-day periods, such as if your broadband stops working completely, or you can’t use the internet on any of your devices and it’s not a WiFi problem. Speed checks must be done using sky.com/servicechecker, the MySky app or by speaking to one of our service advisors. See sky.com for more details, usage policies and to check your speeds. 

WiFi Guarantee with Boost:  Available to new Ultrafast customers and as a re-contract for existing customers with Sky Broadband Boost. Min. 3Mb/s - Sky engineer's visit required to confirm WiFi speed - or money back and you can cancel your Sky Broadband Boost subscription without any early termination charges. Claim once anytime during 24-month min. term. Money back will be one month of your broadband and Sky Broadband Boost subscriptions credited to your Sky account. This excludes Sky Talk, call charges, and any other Add-Ons like McAfee. One claim per address. Claim only valid if using Sky router and booster(s). See sky.com/boostwifi. Not available with Sky Broadband Essential Plus.  

WiFi Max Guarantee: Requires any Sky fibre or NOW Powered by Sky fibre product and WiFi Max. Min. 10Mb/s for Sky Broadband Superfast 35, Superfast, Full Fibre 75, Full Fibre 100, NOW Superfast Powered by Sky, NOW Full Fibre 75 Powered by Sky, and NOW Full Fibre 100 Powered by Sky. Min. 25Mb/s for Sky Broadband Ultrafast, Full Fibre 150, Full Fibre 300, Full Fibre 500, Full Fibre Gigafast, and NOW Full Fibre 300 Powered by Sky - Sky engineer's visit required to confirm WiFi speed - or money back and you can cancel your WiFi Max subscription without any early termination charges. Money back will be one month of your broadband and WiFi Max subscriptions credited to your Sky account. This Guarantee does not cover gardens or any external rooms, buildings or structures such as sheds or garden offices. Claim once anytime during 24-month min. term after first 14 days and when paying for broadband. One claim per address. Claim valid only if using Sky Max Hub and Sky Max Pod(s) and Device Priority is switched off. See sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee.