Back to top of the page

Sky Broadband

Sky Broadband Unlimited

 

Sky Broadband Unlimited has 99.9% core network reliability and we use the most modern technology to bring our customers even faster Sky Broadband Unlimited.

With our totally unlimited broadband there are absolutely no usage caps. We'll never slow you down, even at peak times.

To celebrate Disney Pixar's Toy Story That Time Forgot coming to Sky Movies Disney, we are giving away Sky Broadband Unlimited free for 12 months (Sky Line Rental £15.40pm).

 

*Sky Network delivers 99.9% average uptime to your local exchange. Other factors affect overall reliability. Offer available to new Sky Broadband customers switching their broadband, calls and line rental to Sky. Sky Network areas only. £6.95 router delivery charge applies. Sky Movies pack required for Sky Movies Disney (£16.50 a month with Sky TV).

 

Back to top of the page

 

Available with or without Sky TV

 

Already have Sky TV

Exisiting Sky TV customers: take advantage of this exclusive broadband offer by calling us on 

08442 414 569

 

 

Fantastic with Sky TV

Free

for 12 months (then £7.50 a month)
with any Sky TV bundle
+ Sky Line Rental (£15.40 a month)
Join Sky Broadband Unlimited with TV and get a £100 reward of your choice or a Samsung GALAXY Tab 4^.

 

Brilliant on its own

Free

for 12 months (then £7.50 a month)
+ Sky Line Rental (£15.40 a month)
Join Sky Broadband Unlimited without TV and receive a £100 M&S voucher^.

 
 

Speeds vary significantly by location. Sky Network areas only. Minimum terms apply. 12 month minimum subscriptions for Sky Broadband Unlimited + Sky Talk & Line Rental. £6.95 router delivery charge.

 

Back to top of the page

 

2 years free Sky Broadband Unlimited

Our best ever broadband offer

Our Sky Sports customers can get 2 years free Sky Broadband Unlimited. Just activate Sky Sports 5, your new home of European Football.

 
 

Back to top of the page

 

NOW TV with entertainment from Sky & Sky Broadband Unlimited

Sky Broadband Unlimited with NOW TV gives you entertainment from Sky with the choice of 10 Pay TV channels, 800 movies, or both. Plus, there's no installation as the NOW TV Box lets you connect directly to the internet from your TV.

from£12.50 a month

with NOW TV Entertainment or NOW TV Sky Movies
+ Sky Line Rental (£15.40 a month)

 

Back to top of the page

 

All of our totally unlimited broadband comes with:

Sky Hub for broadband

Sky Hub

Our best ever wireless router - easy, simple and secure

 
With Sky Broadband Unlimited the tech team are on hand to help

New Tech Team

With Sky Broadband Unlimited the tech team are on hand to help

 
The place to access simple, easy and practical advice to make confident, informed choices about your child’s online safety.

Sky Broadband Shield

Internet protection that lets you filter which websites can be seen in your home

 
Sky Talk offers something for everyone

Sky Talk & Line Rental

Great value Sky Talk with Sky Line Rental from £15.40

 

Back to top of the page

 

Frequently asked questions

  • Can I get Sky Broadband Unlimited in my area?

    If you have a BT-compatible phone line, enter your BT or Sky Talk telephone number on our Landline Checker.

    If you don't have a BT-compatible phone line (if, for example, you are currently using Virgin or another cable service), enter your postcode in our online Postcode Checker to find out if you are in our broadband network area.

  • Can I get Sky Broadband Unlimited without Sky TV?

    Yes, Sky Broadband Unlimited is available with inclusive calls# and Sky Talk Line Rental without having to take Sky TV.

  • How long will it take for my line to go active?

    Once you have ordered Sky Broadband and Talk, if you don’t need an engineer to install a line, it will normally take up to 15 days for your broadband to go active. If you do need an engineer your Broadband will usually be activated on the day the engineer installs your phone line. We'll send you a letter (or, if you have provided us with an email address, an email) to welcome you to Sky Broadband, followed by confirmation of your line activation date. Your Sky Hub will be delivered and you can get started.

  • Is there a usage policy with Sky Broadband?

    If you’re a Sky Broadband Unlimited or Sky Fibre Unlimited customer there are no usage limits. If you’re an Everyday Lite customer who does use more than your allowance you will receive an email letting you know when you have gone over your allowance. If you go over your allowance twice within a six month period, we'll move you to the next package up which will give you a higher usage allowance. However you use the internet, you can be sure that in Sky network areas, we don't ever slow our broadband speed down.

    Once you become a customer, we'll send the emails to your @sky.com address or the alternative email address you give us.

    > More about Usage Policies

  • When will I get my Sky Hub?

    Your Sky Hub router should arrive through the post 5 to 6 days before your broadband goes active. With it you’ll find a booklet which will take you through the install process step-by-step so you can install your Sky Broadband yourself at home.

  • Can I keep my existing number if I switch to Sky?

    If you are switching from another provider to Sky you should be able to keep your phone number, just make sure you ask to when you place your order.

  • How do I find out about broadband speeds?

    We'll never slow your broadband speeds down, even at peak times, if you’re in a Sky Broadband network area. To find out more about broadband speeds, visit our broadband speeds page.

Back to top of the page

 

Here's the legal bit

Sky Hub: Inclusive for new Sky Broadband customers. £6.95 router delivery charge. Range may be affected by home environment. Speeds vary significantly with location. Boardwalk Empire SM, under license from Home Box Office, Inc.

  • Offers^

    £330 savings: Calculated over 24 months and based on a Sky TV customer with Sky Sports taking Sky Broadband Unlimited (£0pm for 24 months), Sky Talk Weekends (£0pm) and Sky Line Rental on a 12 month minimum term (£15.40pm) paying £6.95 router delivery charge and £0 set up, compared to taking BT’s Unlimited Broadband introductory offer, ie taking Unlimited Broadband (6 months free, then £16 a month), BT Weekend Calls (£0pm) and BT line rental (£15.99) on an 18 month minimum term, paying £6.95 router delivery charge and £0 set up. See www.sky.com/savings for more details. BT Broadband include BT Home Hub 4 (BT Vision Ready) & Hub phone, advanced McAfee security, unlimited WiFi minutes, access to over 12 million WiFi hotspots worldwide, BT SmartTalk App, BT Sport, evening and weekend VOIP calls and 5GB Cloud Online Storage and BT Infinity also includes BT Net Protect Plus, at no extra charge. BT offer inclusive calls to 0845 numbers (subject to fair use policy). McAfee security available free for 12 months with Sky, £3 per month thereafter unless cancelled by customer. Other BT offers may apply. See BT.com for details.

    2 years free offer: To be eligible for 2 years free unlimited broadband you must be and remain a Sky Broadband Unlimited, Sky Talk, Line Rental and Sky TV with Sky Sports customer throughout the offer period and activate Sky Sports 5 (launches 12.08.14.). New customers must take all 4 services for a minimum 12 months; existing customers must take Sky Broadband Unlimited, Sky Talk and Sky Line Rental for a minimum 18 months. UEFA Champions League on Sky for 2014/15 season only. If you are no longer eligible for this offer Sky Broadband Unlimited will be charged at its then standard monthly price (currently £7.50 with Sky TV and Talk, or £10 with Sky Talk only). Sky TV with Sky Sports from £46 a month. Standard prices may increase during the offer period. Not available with any other offer.

    Sky Sports 5: Sky TV with Sky Sports currently from £46pm. Existing Sky Sports customers must activate Sky Sports 5. Box and set up costs may apply for new customers.

    Free box and £10 set-up: Excludes existing Sky+/Sky+HD box households. One free box and £10 set-up per household. Non-standard set-up may cost extra.

    12 months free Sky Broadband Unlimited: 12 months free Sky Broadband Unlimited for new Sky Broadband customers switching their broadband, calls and line rental to Sky. After 12 months £7.50 a month with Sky Talk. Sky Movies pack required for Sky Movies Disney (£16.50 a month with Sky TV). Sky Network areas only. £6.95 router delivery charge. Sky Line Rental at £15.40 a month required. Download speeds up to 17Mb – speeds vary significantly by location.

    £10 Sky Fibre Unlimited: £6.95 router delivery charge. Availability subject to survey. Available to new Sky Fibre customers taking line rental and calls from Sky (whether as new or existing calls and line rental customers), who join or upgrade to Sky Fibre Unlimited. £10 a month for the first 6 months, currently £20 a month thereafter. New 18 month Sky Talk and Line Rental minimum terms apply for existing customers. After first 6 months, standard price applies, currently £20pm, plus Sky Talk and Line Rental. Download speeds up to 38Mb - speeds vary significantly by location. Sky Talk: Sky Talk Weekends £0pm. Compatible line required otherwise £20 connection charge may apply. 18 month minimum subscriptions apply.

    Choice of reward: Choice of £100 M&S voucher, £100 Tesco Gift Card, £100 MasterCard Prepaid® Card or Samsung Galaxy Tab 4 for new customers joining Sky TV. You must claim your reward online at www.sky.com/claim within 90 days of your service being activated. Subject to stock availability. One reward per household. Not available with any other Sky TV offer. M&S, Tesco or MasterCard® and further terms apply.

    Sky Movies offer: For existing Sky TV customers without Sky Movies, trial ends immediately on cancellation. After trial, Sky Movies pack £8.50-£16.50 extra pm depending on package, 31 day’s notice to cancel. One trial per household, per year. For new customers, Sky TV from £21.50pm. Box set up required at £10. Upfront payment may be required. Prices DD. 12 months minimum term applies, except for Sky Movies. Further terms apply.

    Sky Multiscreen setup offer: Free standard set-up when taking a new Sky Multiscreen subscription. First Multiscreen HD box is free with your first Multiscreen subscription, otherwise £49. Excludes existing Multiscreen/Multiroom box households. Limited to one free box and set up per household.

    Sky Go Extra 2 months free trial: Offer only for existing Sky TV customers who have not previously taken up the same offer. Excludes existing Sky Go Extra and Multiscreen customers. Content depends on your Sky TV package. Sky Movies Pack required for movies. Download selected content in the UK and Ireland via Wi-Fi. After 2 months you will continue to receive Sky Go Extra at £5pm extra unless you call us to cancel at least 31 days before the end of the 2 month period.

    3 months half price Sky Sports offer: Available to existing Sky TV customers upgrading to the Sky Sports Pack. Sky Sports Pack £12.25 (£8.25 for Sky Movies customers) extra per month for 3 months, £24.50 (£16.50 for Sky Movies customers) extra a month thereafter. Limited time offer.

    New customers introduce a friend offer: Offer available online or by calling the UK call centre on 08442 410 101. Your friend must live at a different UK address to you. Choice of £100 Compliments voucher, £100 Tesco or £100 M&S voucher for new customers joining Sky TV. Compliments vouchers can be spent here. You must claim your reward online at www.sky.com/claim within 90 days of your service being activated. Offer not for Sky group employees or commercial use. Not available with any other offers.

    Existing customer Sky Broadband Unlimited Marks and Spencer voucher offer: £25 M&S voucher only available to existing Sky TV customers switching their broadband, calls and line rental to Sky and taking Sky Broadband Unlimited (Sky Line rental required). Only available via sky.com. One voucher per household. M&S terms apply. You must claim your voucher online at www.sky.com/claim within 90 days of your services being activated.

    New customer Sky Broadband Unlimited Marks and Spencer voucher offer: £100 M&S voucher only available to new customers joining Sky without Sky TV and taking Sky Broadband Unlimited (Sky Line rental required). Only available via sky.com. One voucher per household. M&S terms apply. You must claim your voucher online at www.sky.com/claim within 90 days of your services being activated.

    NOW TV: Content streamed. WiFi broadband, HDMI connection and NOW TV account required to activate box. Credit or debit card required to set up NOW TV account. All content passes sold separately. Wide selection of catch up TV available via TV apps. Some Apps (such as Spotify & Sky Store) cost extra. Entertainment Pass currently not available on YouView and Android devices. Not all content available on catch up or live channels. For content we can not show on live channels see nowtv.com/slating. Some content unavailable on live channels and/or some devices. See nowtv.com for device compatibility requirements.

    NOW TV Offer legals: Available in Sky network areas switching their broadband, calls & line rental to Sky. Broadband Unlimited & NOW TV Entertainment for 12 months. Sky Line Rental at £15.40 a month required. £6.95 router delivery charge. 12 month minimum subscriptions apply for Sky Broadband Unlimited + Sky Talk & Line Rental. Download speeds up to 16Mb – speeds vary significantly by location. Compatible line required otherwise £20 connection charge may apply.

    Sky Talk: Compatible line required, otherwise connection charge from £20 may apply. Sky Talk Weekends £0pm. Sky Talk Anytime/Anytime UK £5pm. Sky Talk Anytime International £10pm. #UK calls of up to an hour to 01,02,03 & 0870 numbers only (excludes Channel Islands, indirect access & dial up internet numbers). Acceptable use policy applies.

  • Sky Broadband

    Sky Broadband in Sky Network Area: Maximum home download speeds up to 17Mbps. Existing customer set-up £60 for Lite or free for Unlimited. Monthly usage caps: Lite - 2GB. Maximum upload speed: Lite and Unlimited –1.3Mb.

    Sky Broadband outside Network area: Connect is available at £17pm with a monthly usage cap of 40GB (£30 set-up for existing Sky TV customers & customers without Sky TV). Maximum home download speeds up to 6Mbps. Connect subject to a Network Management Policy.

    Sky Fibre Unlimited & Unlimited Pro: Availability subject to location and survey. £50 standard set-up. Maximum home download speeds: Sky Fibre Unlimited - up to 38Mb; Sky Fibre Unlimited Pro - up to 76Mb. Speeds vary by location.

    Sky WiFi: For Sky Broadband Unlimited/Connect/Unlimited Fibre customers. Available on 6 registered devices. Experience varies by location and number of users. App available for Apple devices with iOS 5.1 or later and compatible Android devices with OS2.2.2 and later or 4.x.

    30 day Broadband and Talk Satisfaction Guarantee: Available within the first 30 days of all your services being activated. Refund applies to subscription charges only (not set-up charges or non-inclusive call charges) and is pro-rated. Statutory rights are not affected. Not applicable if you change your package.

    Sky Broadband general: £6.95 router delivery charge. Speeds vary significantly by location. 12 month minimum subscriptions except new 18 month minimum subscriptions for Sky Fibre Unlimited + Sky Talk & Line Rental. New 12 month minimum subscriptions for Sky Fibre Unlimited Pro + Sky Talk & Line Rental. No traffic management policy for Sky Broadband Unlimited and Sky Fibre Unlimited in the home. External factors such as internet congestion can affect speed. See sky.com/shop/terms-conditions/broadband for more details and our Usage Policies. MAC users receive 12 months free McAfee VirusScan worth £19.99. McAfee Free Trial: Sky Broadband Lite-3 months, Unlimited and Fibre Unlimited -12 months, then £3 pm unless you contact us to unsubscribe.

    Sky Hub: Inclusive for new Sky Broadband customers. £69 for existing Sky Broadband customers. £6.95 router delivery charge applies. Range may be affected home environment.  

    Best value claim: Based on standard pricing, comparing totally unlimited broadband services which offer inclusive out-of-home WiFi. Features may vary between providers.

    BT Price comparison: Comparing cost of unlimited broadband packages for new and existing Sky TV customers over 12 months. BT Unlimited Broadband (6 months half price, then £16 a month, 18 month contract). Excludes line rental. BT Unlimited Broadband includes BT Home Hub 4 (BT Vision ready) & Hub phone, advanced McAfee security, unlimited WiFi minutes, access to over 5 million WiFi hotspots, BT SmartTalk App, BT sport, evening and weekend VOIP calls and 5GB Cloud Online Storage at no extra charge. BT offer inclusive calls to 0845 numbers (subject to fair use policy). McAfee security available free for 12 months with Sky Broadband Unlimited, £3 per month thereafter unless cancelled by customer. Other BT offers may apply. See BT.com for details.

    Sky subscribes to Ofcom's Voluntary Code of Practice on broadband speeds.

  • #†Sky Talk

    Sky Talk: 12 month minimum term applies to new Sky Talk customers and to existing customers taking up Sky Line Rental. 12 month minimum subscriptions except 18 month minimum subscriptions for Sky Fibre Unlimited Sky Talk & Line Rental if you order. Sky Talk is only available to customers paying by Direct Debit/continuous credit card mandate. Calls only packages not available to BT line rental customers with BT Basics or if outgoing calls are barred. Sky Line Rental required (£15.40 per month). Connection charge from £39 may apply for customers without an active BT compatible line. Codes of Practice for sales and marketing and premium rate/NTS services can be found at sky.com/skytalk.

    Sky Talk Weekends: #UK geographic landline calls of up to an hour to 01, 02, 03 & 0870 numbers only (excludes Channel Islands, indirect access & dial-up internet numbers) Acceptable Use Policy Applies.

    Sky Talk Anytime UK: #UK calls of up to an hour to 01, 02, 03, 0870 & 0845 numbers only (excludes Channel Islands, indirect access & dial-up internet numbers and 070 numbers.

    Sky Talk Anytime International: Unlimited calls of up to one hour to 50 international landline destinations: Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Canary Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Jamaica, Japan, Latvia, Lithuania, Luxembourg, Madeira,  Malaysia, Netherlands, New Zealand, Norway, Pakistan, Poland, Portugal, Romania, Russian Federation, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey and USA (also include calls to mobiles in Canada, Hong Kong and the USA). #UK calls of up to an hour to 01, 02, 03, 0870 & 0845 numbers only (excludes Channel Islands, indirect access & dial-up internet numbers and 070 numbers). Unlimited international geographic landline calls of up to an hour to 50 destinations, see sky.com/skytalk for details. Acceptable Use Policy applies.

  • ‡Sky TV

    ‡ HD channels received depend on your Sky TV/HD subscription. BBC HD Channels, ITV HD (England & Wales only), Channel 4 HD, NHK World HD and RT HD are available without subscription.

    Sky TV Subscription: Packages £21.50-£66 per month (pm). Sky Movies Box Office and Sky Store costs extra. Sky News and Pick TV are available without subscription; Pick TV, Channel 4, Channel 5, 5 USA and 5* require a viewing card. Sky box and set-up required.

    Sky Movies comparison: Comparison against online movie subscription services without Sky Movies using top 100 from UK box office over 12 months. See sky.com/blockbusters

    Sky Multiscreen: Provides same Sky TV channels as main Sky TV subscription on another box. To receive Sky HD channels on your Multiscreen box you need a Sky HD box and the Family Bundle or other HD subscription pack. If you have home broadband, your Internet-enabled Sky boxes must be connected to your router if we’ve provided the equipment you need to connect (E.g. an On Demand connector). Multiscreen includes Sky Go Extra at no extra cost. Sky Go terms apply.

    Remote Record: Use sky.com or a compatible device. Requests require up to 30 minutes notice before start of programme.

    WWF Sky Rainforest Rescue: All money raised through Sky Rainforest Rescue will be donated to WWF-UK, charity registered in England and Wales number 1081247 and in Scotland number SC039593. Sky will donate a further £1 to WWF-UK to match each £1 raised through Sky Rainforest Rescue. Sky will match donations to help reach the project target of £4million.

    Dolby Digital 5.1: Available on many programmes. Compatible home cinema system required.

    Money back guarantee: If you cancel Sky HD within one calendar month of activation, we will refund the cost of your box (but not any subscription or set up charges).

     

    On Demand: Available to Sky TV customers with compatible Sky+ box. Downloading content requires compatible black Sky+ box, broadband connection (minimum recommended speed 2 Mbps), On Demand self set-up using built in Wi-Fi or own cable.  Downloads count towards any usage caps and may expire from your Planner. Content depends on your Sky TV/HD subscription. Sky Store costs extra. Sky Movies 1&2 or Sky Sports 1&2 required for Sky Movies or Sky Sports. Sky+ subscribers without Sky TV can access BBC iPlayer only. Downloadable HD content takes longer to start viewing.
    Sky Box Office: Sky Box Office content costs extra. Pay per view charges apply. SBO 3D requires a 3DTV.
    Box Sets: Selection of shows/series available varies each month. Downloadable HD content takes longer to start viewing. The Family Bundle or another Sky HD subscription required for TV Box Sets. Monthly comparison against online and Pay TV UK subscription services based on shows for which the latest series is showing now or in the last 12 months or in the next 12 months from February 2014. See sky.com/moreboxsets.

    Sky Go: UK customers require a Sky HD or Family Bundle subscription to access TV Box Sets on Sky Go. UK / Ireland only. Streamed via broadband/3G/4G/WiFi (charges may apply). Available on two registered compatible devices (content may vary). Some live TV programmes will be unavailable (go to - go.sky.com). For compatible device and software requirements click here. Sky Go is not currently compatible on PCs with Windows 8 or Macs with OS X Mountain Lion. Sky TV Customers: Selected live channels and on demand content available in line with your Sky TV subscription at no extra cost. You'll need Sky Movies 1&2 or Sky Sports 1&2 Packs for on demand Sky Movies or Sky Sports. Non-Sky TV Customers: Subscriptions £15-£40 pm. Monthly subscriptions renew automatically until you unsubscribe.

    Sky Go Extra: Sky TV customers only. No extra cost with Sky Multiscreen, otherwise £5 extra a month. Allow up to 24 hours for your account to be activated. 31 days' notice to cancel. Register up to 4 Sky Go devices. Concurrent online viewing on 2 devices. Download selected Sky Go content in the UK & Ireland via WiFi. Content depends on your Sky TV package. Movies/Sports Pack(s) required to download movies/sports. 2 downloads per programme. Content deleted from device 48 hours after viewing starts or no later than 30 days after download.

    Sky Sports/Sky Movies in HD: £5.25pm on top of your sports/movies subscription. Only available to Family Bundle customers.

    Sky 3D: 3DTV and activation required. Content available depends on your Sky TV/HD subscription (from £33pm). Pay per view content costs extra.

  • General and further terms

    Subject to status. Upfront payment may be required. Prices may go up during your subscription. Non-standard set-up may cost extra. Prices may vary if you live in a flat. Sky+ functionality requires two satellite feeds. You must get any consents required (e.g. landlord's). Prices for Direct Debit payments only. Continuous debit/credit card mandate costs 50p pm.

    UK, Channel Islands and Isle of Man residential customers only. These offers are not available with any other offers. Further terms apply. Calls to Sky cost 5.1p per minute (plus 15p connection fee) for BT customers. Calls from other providers may vary. Correct at 27 August 2014. The full text of our customer contracts can be found here.

    Calls to Sky contact centres are free for Sky Talk customers. Calls to 03 numbers are the same as 01 and 02 numbers. If 08 or 03 numbers are not included in your call package, for 08 numbers BT customers pay 9p/min and 15p connection and for 03 numbers 5.1p/min and 15p connection. Calls from other providers will vary.

    Contact us if you wish to cancel during your cooling off period.