• Helping you and your family stay safe online

The internet is great for broadening children’s horizons, and there are ways you can make sure that their online experience is a safe one.

  • Social networking Social networking
  • Cyber bullying Cyber bullying
  • Grooming Grooming
  • Chatting Chatting
  • Email Email
  • Gaming Gaming
  • Online media Online media
  • Parental controls Parental controls
  • Social networking

    Give your kids the tools to interact online,
    and talk about what they can share.

    The risks

    • Cyber bullying affects social networking sites, instant messaging and chat rooms
    • Online grooming where adults manipulate a child into doing things they shouldn’t
    • Sharing too much once personal details hit the web, all control and ownership is lost
    • Inappropriate content can be accidentally found all over the web

    Keep your kids safe on social networks such as Facebook and Twitter

    Top tips

    • Privacy settings can control what people can see, such as photos, videos, and profiles (Facebook, YouTube, Twitter)
    • Talk about what information they can and can’t share
    • Save all evidence of cyber bullying
    • Explain the dangers of online grooming
    • Got Sky Broadband? Sky Broadband Shield helps you choose the websites you want and block the ones you don't

    Further help and resources

    If you’d like to know more about social networking or report any incidents, you can get support from one of the following organisations:

    Childline

    CEOP

    Beat Bullying

    Childnet

    The Parent Zone

    Samaritans

  • Cyber bullying

    Don’t let online bullies have their way.
    Help your children stay one step ahead.

    The risks

    • Abusive messages via text, email, chat rooms, online games or on social networking sites
    • Sharing images someone with pictures of your child could publish them without permission
    • Ganging up by groups who single out other children for abuse

    Privacy settings could help protect children against online bullying

    Top tips

    • Tell your child to inform you about upsetting messages, and let them know that you won’t get angry
    • Privacy settings and tools provided by social networks could help them stay safe (i.e. Facebook’s Family Safety Centre).
    • Save all evidence and contact the social network provider with your proof
    • Learn how to block cyber bullies or delete them from contacts
    • Don’t retaliate, it could make things worse

    Further help and resources

    If you’d like to know more about cyber bullying or report any incidents, you can get support from one of the following organisations:

    Beat Bullying

    Samaritans

    Childline

    Childnet

    The Parent Zone

  • Grooming

    Safeguard your kids against adults manipulating them into sexual activity.

    The risks

    • Sharing too much online personal details and images could be used against them
    • Swayed by gifts they couldn’t have bought themselves
    • Strangers who pretend to be children or to care deeply about your child

    Prevent your kids from becoming the target of online predators

    Top tips

    • Regularly talk to your child about the risks of online grooming
    • Engage with them. Who are their online friends? What sites do they use? What do they talk about?
    • Look for tell-tale signs: excessive internet use, heightened secrecy, new gifts
    • Set online profiles to private
    • Tell them to never meet online friends without your knowledge

    Further help and resources

    If you’d like to know more about grooming or report any incidents, you can get support from one of the following organisations:

    Childline

    CEOP

    Beat Bullying

    Childnet

    Missing Kids

    Samaritans

  • Chatting

    Stay on top of who your children are talking to online, and where they do it.

    The risks

    • Cyber bullying or stalking affect social networking sites, instant messaging and chat rooms
    • Imposters the web makes it easy for people to lie about who they are
    • Sharing too much once personal details hit the web, all control and ownership is lost
    • Webcam chats can be recorded and could fall into the wrong hands

    Keep an open home, and know who your child’s online friends are

    Top tips

    • Keep computers in the open, so online activity can’t be hidden
    • Discuss which chat rooms are okay to visit and what they can talk about
    • Tell your child to inform you about upsetting messages, and let them know that you won’t get angry
    • Save all evidence of cyber bullying
    • Privacy settings control who can view your child’s profile and how much of it (Facebook, YouTube, Twitter)
    • Got Sky Broadband? Sky Broadband Shield helps you choose the websites you want and block the ones you don't

    Further help and resources

    If you’d like to know more about online chatting or report any incidents, you can get support from one of the following organisations:

    Childline

    CEOP

    Beat Bullying

    Childnet

    Missing Kids

  • Email

    Give your children some guidance on how to safely manage their email inboxes.

    The risks

    • Phishing being tricked into giving private information, such as bank details, user names and passwords
    • Dowloading unknown email files could ruin your computer or worse
    • Spam emails that link to corrupt websites

    A family email address could help you keep tabs on your child's inbox

    Top tips

    • Tell your kids to never share personal information with people they don’t know
    • Sky Broadband customers can get a free trial of McAfee Internet Security
    • Check your email provider’s filters and protection
    • Use the ‘report’ button or your provider’s email address (i.e. abuse@sky.com)
    • Use a family email address and keep tabs on it
    • Keep up-to-date internet security software

    Further help and resources

    If you’d like to know more about email or report any incidents, you can get support from one of the following organisations:

    CEOP

    IWF

    Action fraud

    Get Safe Online

    Childnet

  • Gaming

    Put your child in control of the addictive and dangerous elements of online gaming.

    The risks

    • Imposters the web makes it easy for people to lie about who they are
    • Inappropriate content offensive or upsetting in-game comments
    • Gaming addiction can affect children’s lives, taking time away from homework and friends, or even affecting health
    • Sharing personal details that could fall into the wrong hands

    Know when to put down the keypad and put up your guard

    Top tips

    • Learn how to block people from your players list
    • Keep personal details private
    • Games have age certificates, so consult PEGI games ratings to make sure your children are playing age-appropriate games
    • Use Parental control features on the games console to limit online activity
    • Got Sky Broadband? Sky Broadband Shield helps you choose the websites you want and block the ones you don't

    Further help and resources

    If you’d like to know more about gaming or report any incidents, you can get support from one of the following organisations:

    Childline

    CEOP

    Beat Bullying

    Parent Port

    Childnet

  • Online media

    A few precautions could help stop your kids stumbling upon something they don’t want to.

    The risks

    • Inappropriate or illegal content online could be upsetting or inappropriate for certain ages
    • Sharing their own footage that discloses private details, when teachers, employers and criminals could come across it
    • Fakes some people are clever at making things up and altering imagery
    • Is it legal? Some sites offer unlawful music, video and other types of file downloads

    Safeguard your children against unwelcome websites

    Top tips

    • Make them ask themselves ‘Would I show this to my parents / carers / teacher?’ before posting
    • Use Parental control software and the video site’s safety modes to limit activity (i.e. Youtube’s Safety Centre)
    • Built-in tools can mark videos ‘private’ for your preferred audience
    • Personal information should be kept out of their own material
    • Only use reputable sites for information and downloading files, from brands or organisations you know and trust
    • Got Sky Broadband? Sky Broadband Shield helps you choose the websites you want and block the ones you don't

    Further help and resources

    If you’d like to know more about online media or report any incidents, you can get support from one of the following organisations:

    CEOP

    Childnet

    Get Safe Online

    Action Fraud

    Parent Port

    IWF

  • Parental controls

    Protect the family from content you don’t want them to see, not just online.

    The risks

    • Watching unsuitable programmes or channels that are too old for your kids
    • Accessing chargeable services for example Sky Store, which costs money
    • Being online without knowing it such as hitting the red button and accessing inappropriate content

    Whether on TV or the web, take control of what your kids can see

    Top tips

    Your Sky TV and Sky Go offer a range of separate parental controls, as does Sky Broadband via McAfee security, to help you manage what your kids are doing:

    • Block channels and websites
    • Block programmes based on age certifications
    • Monitor online activity
    • Stop them accessing chargeable services e.g. Sky Store
    • Avoid unexpected use of interactive services
    • Got Sky Broadband? Sky Broadband Shield helps you choose the websites you want and block the ones you don't

    Further help and resources

    If you’d like to know more about Parental Controls, please visit our Help & Support Centre.