Privacy Policy

  • Privacy Policy

    This Privacy Policy is applicable to any personal information, which is given by You to Us ("User Information") via this web site. This Policy is devised to help you feel more confident about the privacy and security of your personal details.

    "You" shall mean you, the user of the Site. "We/Us" means Sky Broadband S.A. and any member of the Sky UK group of companies. "Users" means the users of the Site collectively and/or individually as the context allows.

    We process personal data only in strict compliance with all Data Protection legislation.

    Data Collection

    When using the Site and its services You may encounter areas such as games, competitions, chat forums, shopping or video services, where You may be asked to enter User Information. You will also submit User Information if You use the Site to access Your Sky Broadband e-mail account. Such User Information will be used in accordance with this Privacy Policy and for the purposes for which it was collected and for any other purposes specified at the collection point.

    How We May Use Your Data

    By entering Your User Information via this Site You accept that we may retain Your User Information and that it may be held by Us or any third party company which processes it on Our behalf.

    If You use the Site to access and use Your Sky Broadband e-mail account We will process any User Information You send, receive or store via Sky Broadband for the purpose of providing You with the service. We may also record information about Your Sky Broadband e-mail account activity including data displayed or clicked on and other log information.

    We shall also be entitled to use any of Your User Information for the following purposes:

    1. to monitor and improve the Site and our services;
    2. market research, including statistical analysis of user behaviour which we may disclose to third parties in depersonalised, aggregated form;
    3. in order to enable Us to comply with any requirements imposed on Us by law or court order; and
    4. unless you have asked us not to, in order to send You periodic communications (this may be by post, telephone, SMS or e-mail), about features, products and services, events and special offers. Such communications from Us may carry advertising for third party companies or organisations.

    For your convenience you can withdraw consent by replying to the "unsubscribe" link in marketing emails from us or by contacting us at the

    Please also note that we do not disclose Your User Information to third parties to enable them to send You direct marketing without Your permission to do so.


    You should be aware that by using the site, information and data may be automatically collected through the use of Cookies. "Cookies" are small text files that store basic information that a web site can use to recognise repeat site visits and, as an example, recall your name if this has been previously supplied. We may use this information to observe Your internet use and, where applicable, Your use of Your Sky Broadband e-mail account, to compile data in order to monitor and improve the Site, Sky Broadband e-mail services and target Our and third parties advertising and assess general effectiveness of such advertising.

    Cookies do not attach to Your system or damage Your files. If You do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows You to deny or accept the Cookies feature. Note, however, that there may be some deterioration in the service you receive and "personalised" services may be affected if the Cookies option is disabled. In particular, if You deny the Cookies feature You will not be able to use the Site to access Your Sky Broadband e-mail account. You will still be able to access your Sky Broadband e-mails via a standard PC application. For more information about how to do this, click here.

    If you wish to disable the setting of Cookies in your browser, please see the end of this page for instructions.

    If you do not disable the setting of Cookies, you consent to Your information being collected and used as set out in this Privacy Statement.

    Security and Data Retention

    Security is very important to Us. Secure Socket Layer ("SSL") encryption technology is used for protection of information in transit for any sensitive transactions such as payments. Additional security procedures are in place to protect the confidentiality, integrity and availability of Your User Information.

    We will comply with all relevant Data Protection legislation in relation to the period for which We retain your User information.


    You may notify Us of any updates, amendments and corrections to previously collected User Information by using the Feedback Form link in the Contact Us section of the site.

    We may change this Privacy Policy from time to time and you should check it regularly. Your use of the Sky Site will be subject to the Privacy Policy on the Site at the time of each use.

    Acceptable Use Policy

    We will process your User Information in order to monitor compliance with and enforce our Acceptable Use Policy.


    Any queries or comments about this policy should be forwarded to DPOFFICE@BSKYB.COM

    Any site that you may connect to from here is not covered by this Privacy Policy.

    How to refuse cookies with Internet Explorer:

    1. From Your browser menu, select 'Tools' and then 'Internet Options'. This will bring up the 'Internet Options' dialogue box.
    2. On the top of the dialogue box, select 'Privacy' tab. This will bring up the 'Privacy Settings' box.
    3. On the Privacy tab, move the slider up for a higher level of privacy or down for a lower level of privacy.
    4. Move the slider to the top to block cookies from all web sites.

    Following these instructions will stop Your computer from accepting cookies in future. You may reconfigure Your computer to accept cookies again by selecting a lower level of privacy.

    You can find information on disabling cookies in other browsers at

    Top of Page

Please wait

Thank you for your patience, we are processing your details.