- Guaranteed minimum download speeds of 100Mb
- Designed for households who do more online
- Enjoy our best ever gaming experience
Selected Ultrafast areas only.
Selected fibre areas only. Speeds vary by location.
30% off: Offer ends 02/12/19. New Broadband Superfast customers only. Offer not available to existing Fibre/Broadband Superfast customers both with and without Boost. Setup: router delivery: £9.95; connection fee: £10. New 18 month minimum terms. £29 per month (pm) for Sky Broadband Superfast (£27pm including line rental), Sky Broadband Boost (£2pm) and Sky Talk Anytime Extra (£0pm). 30% off standard in-contract pricing (Sky Broadband Superfast: £27pm; Sky Broadband Boost: £5pm; Sky Talk Anytime Extra: £10pm). Standard prices apply after 18 months (currently Sky Broadband Superfast: £32pm; Sky Broadband Boost: £%pm and Sky Talk Anytime Extra: £10pm). Offer not available with any other offers. Sky Broadband Superfast: Average speeds: 59Mbps (download) and 16Mbps (upload). Wifi Guarantee: Requires Sky Broadband Superfast and Boost. Refund on Boost component of subscription (£2pm) paid during current min. term up to date of claim. Claim anytime during 18 month min. term. One claim per address. Claim only valid if using Sky router and booster(s). See sky.com/Guarantee. Sky Talk Anytime Extra: Sky network areas only. General: Subject to status. Upfront payment may be required. General: Compatible line required, otherwise £20 connection charge may apply. Non-standard set-up may cost extra. Prices may vary if you live in a flat. You must get any consents required (e.g. landlord's). UK residential customers only. Correct at 15/11/19. Further terms apply.
Sky Entertainment: 18 month minimum terms. Sky Q TV subscription: Sky Entertainment: £22 per month (pm) with a new 18 month minimum term. Prices may go up during your contract. Standard price applies when not signing up to a new minimum term or outside of minimum term. Standard price: £27pm.
All Sky Q kit is loaned to you at no cost and must be returned at the end of your relevant subscription. Sky Q 1TB box: 700GB personal storage. Sky Q 2TB box: 1.7TB personal storage. 300GB storage reserved by Sky.
New 18 month minimum terms and separate contracts for Sky Broadband, Sky Talk and Sky Broadband Boost. Standard prices apply after 18 months (currently £25pm for Sky Broadband Essential; £32pm for Sky Broadband Superfast; £44pm for Sky Broadband Ultrafast 1; £0-£12pm Sky Talk; and £5pm for Sky Broadband Boost).
Sky Broadband Essential: Available in Sky Network Areas only. Set-up fee of £9.95 router delivery plus £10 connection fee may be required. Sky Broadband Essential. Average download speed: 11Mbps. Average upload speed: 0.8Mb.
Sky Broadband Superfast: Available in Sky Fibre Areas only. Set-up fee of £9.95 router delivery plus £10 connection fee may be required. Average download speed: 59Mb. Average upload speed: 18Mb. Speeds vary by location. You will receive the fastest Sky Fibre service available in your area.
Speed Guarantee for Sky Broadband Superfast customers: Based on throughput speed. If the download speed to your Sky Hub drops below your Guaranteed Minimum Download Speed within the first 30 days of your service, we will give you your money back. Actual speeds may be lower. Speed check must be done using sky.com/mybroadband. Data from third party speed checkers will not be accepted. See sky.com/guarantee for more information.
Sky Broadband Boost: Available to Sky Broadband Essential, Superfast or Ultrafast customers only. Remote line monitoring may involve up to 90 second daily outage. Sky Broadband Buddy app requires activation. Includes waiving surcharge for evening and weekend engineer visits. Sky Mobile customers will receive 2GB of data credited to their Sky Piggybank for each full outage of 30 mins or longer capped at three credits per calendar month and 18 credits in any 18 month period (allow 24 hours for credit to be applied).
Sky Broadband Buddy: Sky Broadband Buddy app required on compatible iOS or Android devices (see sky.com/buddy for software and device requirements). Sky recommends that all devices connected to the internet are protected with anti-virus software at all times.
WiFi Guarantee: Requires Sky Broadband: Essential / Superfast / Ultrafast & Boost. Sky Broadband / Fibre areas. Min. 3Mb/s or money back. Claim any time during 18 month min. term. Refund on Boost subscription paid during current min. term up to date of claim. One claim per address. Claim only valid if using Sky router and booster(s). See sky.com/guarantee.
Sky Broadband general: External factors such as internet congestion and home wiring can affect speed. WiFi speeds vary by device and home set-up. See sky.com for more details, usage policies and to check your speeds. Subject to status. Upfront payment may be required. Separate contracts apply to Sky Broadband Superfast and Sky Talk. Non-standard set-up may cost extra. Prices may vary if you live in a flat. You must get any consents required (e.g. landlord's). UK, Channel Islands and Isle of Man residential customers only. No traffic management policy for Sky Broadband. See sky.com/shop/terms-conditions/broadband for more details and our Usage Policies. Further terms apply.
Sky subscribes to Ofcom's Voluntary Code of Practice on broadband speeds.
Sky Essentials: Sky network areas only. Available to existing Sky+ only customers or new Sky customers only. Includes: Sky+ functionality (no Sky TV channel content): £6per month (pm), Sky Broadband Essential (including line rental): £20pm & Sky Talk Anytime: £0pm. 18 month minimum term. 3 year price promise excludes chargeable calls. Standard prices apply after 36 months or if you cancel any of the services but keep others: currently: Sky+ functionality: £10pm, Sky Broadband Essential: £25pm, & Sky Talk Anytime: £10pm. If you remove any service or change your Sky Talk pack, standard price will apply for the services you keep. £25 upfront fee; includes router delivery £9.95 and £15.05 for Sky+ Box with standard set up. Further terms apply.
Sky Talk Anytime: Compatible line required otherwise £20 connection charge may apply. Includes calls of up to an hour to UK landlines starting 01,02,03 & UK mobiles (excl. Channel Islands, indirect access & 070 numbers). Acceptable and fair use policies apply - see sky.com/talk. After 1 hour, inclusive UK landline calls charged at 15.5ppm and UK mobile calls charged at 19.35p during the day and 18p per minute during the evening, or hang up and redial. Calls to 0845 and 0870 numbers are subject to Sky's Access Charge of 15ppm and the owning operator's Service Charge. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. A flat charge of 2p per minute applies to geographic landline calls to Austria, Australia, Belgium, Canada, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Irish Republic, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Spain, Sweden, Switzerland and USA (also includes calls to mobiles in Canada and USA) irrespective of the length of the call. A 23p connection fee applies to all international calls.
General Legals: Subject to status. Upfront payment may be required. Separate contracts apply to Sky TV, Sky Broadband/Fibre and Sky Talk. Non-standard set-up may cost extra. Separate contracts apply to Sky+, Sky Broadband and Sky Talk. Non-standard set-up may cost extra. Weekend set up £15 extra. Prices may vary if you live in a flat. You must get any consents required (e.g. landlord's). This offer isn't available with any other offers. Further terms apply. Correct at 14 June 2019.
Best performing major provider: Sky received the joint fewest complaints per 100,000 customers measured by Ofcom comparing Sky, Post Office, BT, EE, Plusnet, TalkTalk, Vodafone and Virgin Media fixed for fixed broadband only (excludes landline) in its latest Telecoms and Pay TV Complaints Report (published 23 July 2019).
Sky Broadband Ultrafast available in Ultrafast Areas only (approx. 10% of UK properties): Speeds vary by location. Guaranteed download speeds of 100Mb: If your download speed falls below 100Mb for three consecutive days, you can exit your Sky Broadband and Talk contracts without early termination charges. Speed check must be done using sky.com/mybroadband. Further terms apply.
Sky Talk: 18 month minimum term applies to new Sky Talk customers and to existing customers taking up Sky Line Rental. Compatible line required otherwise £20 connection charge may apply. Sky Talk is only available to customers paying by Direct Debit/continuous credit card mandate. Calls only packages not available to BT line rental customers with BT Basics or if outgoing calls are barred. Sky Line Rental required (£18.99 per month).
Prices may go up during your subscription. Non-standard set-up may cost extra. Prices may vary if you live in a flat. Sky functionality requires two satellite feeds. You must get any consents required (e.g. landlord's).
Sky Talk Evenings and Weekends Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 15.5ppm at any time of day, or hang up and redial. Calls to 0845 and 0870 numbers are subject to Sky's Access Charge of 15ppm and the owning operator's Service Charge. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 19.35p per minute during the day and 18p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. Subject to Acceptable Use Policy. See sky.com/talk.
Sky Talk Anytime Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 15.5ppm at any time of day, or hang up and redial. Calls to 0845 and 0870 numbers are subject to Sky's Access Charge of 15ppm and the owning operator's Service Charge. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 19.35p per minute during the day and 18p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. A flat charge of 2p per minute applies to geographic landline calls to Austria, Australia, Belgium, Canada, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Irish Republic, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Spain, Sweden, Switzerland and USA (also includes calls to mobiles in Canada and USA) irrespective of the length of the call. A 23p connection fee applies to all international calls. Subject to Acceptable Use Policy, see sky.com/talk.
Sky Talk International Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 15.5ppm at any time of day, or hang up and redial. Calls to 0845 and 0870 numbers are subject to Sky's Access Charge of 15ppm and the owning operator's Service Charge. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 19.35p per minute during the day and 18p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. Inclusive international geographic landline calls to Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Canary Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Irish Republic, Israel, Italy, Jamaica, Japan, Latvia, Lithuania, Luxembourg, Madeira, Malaysia, Netherlands, New Zealand, Norway, Pakistan, Poland, Portugal, Romania, Russian Federation, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, USA (also includes calls to mobiles in Canada, Hong Kong and USA). Inclusive calls to 50 popular destinations last up to an hour after which standard Sky international rates apply, or you can hang up and redial. A 23p connection fee applies to all non-inclusive international calls. . Subject to Acceptable Use Policy - see sky.com/talk.
50% off Q Experience, Sky Sports Complete, Sky Cinema, Sky Kids, Ultimate on Demand and HD Packs. Discount based on offer pricing compared with standard in contract pricing for Q Experience and standard 31 day rolling contract pricing for Sky Sports Complete, Sky Cinema, Sky Kids, Ultimate on Demand and HD Packs. 50% off: Offer ends 02/12/19. We will provide you with a Sky Q 1TB box as standard. Setup costs apply: new customers: £25; existing customers: £25 offer eligibility fee plus up to £199 for Sky+HD customers upgrading to Sky Q. Take Sky Entertainment and get 50% off any of the following Packs: Sky Sports Complete, Q Experience, Sky Cinema, Sky Kids, Ultimate on Demand and HD. New 18 month minimum terms for Sky Entertainment (£22 per month (pm)) and Q Experience (£6.50pm). New 31 day rolling contracts for Sky Sports Complete Pack (£15pm), Sky Cinema (£9.50pm), Sky Kids (£2.50pm), Ultimate on Demand (£6pm) and HD (£2.50pm). All offer pricing valid for first 18 months. Standard out of contract pricing applies to Sky Entertainment (currently £27pm) and Q Experience (£13pm) after 18 months. Standard 31 day rolling contract pricing applies to remaining Packs after 18 months (currently: Sky Sports Complete Pack: £30pm; Sky Cinema: £19pm; Sky Kids: £5pm; Ultimate on Demand: £12pm; HD: £5). Offer not available with any other offers. General: Subject to status. Upfront payment may be required. Non-standard set-up may cost extra. Weekend set up costs £15 extra. Connect to TV using HDMI cable. Sky Q kit is loaned to you at no cost and must be returned at the end of the relevant subscription. You own the Sky dish. Prices may vary if you live in a flat. You must get any consents required (e.g. landlord¿s). UK, Channel Islands and Isle of Man residential customers only. Email address required so we can keep in touch about your services. Correct at 15/11/2019. Further terms apply.
Free Spotify Premium offer: Available for new and existing Sky TV customers. Not available to existing Spotify Premium subscribers, Premium for Family subscribers, or if you have previously enrolled in a Spotify offer. Spotify access through Sky Q box and other devices, Spotify app not available on Sky+ boxes. New customers: add Spotify Premium after you’ve completed your Sky Entertainment order. Spotify Premium usually £9.99 a month. Offer entitles you access to the Spotify Premium Service (as defined in the Spotify Terms and Conditions of Use) for a period of 3 months depending on your eligibility. If you decide that you do not want to pay for the Spotify Premium Service after the offer period, you must terminate your Spotify Premium Service by the end of the offer period. You may only use this offer once.
18 month minimum terms. Sky Q TV subscription: Sky Entertainment: £22 per month (pm) with a new 18 month minimum term. Prices may go up during your contract. Standard price applies when not signing up to a new minimum term or outside of minimum term. Standard price: £27pm.
All Sky Q kit is loaned to you at no cost and must be returned at the end of your relevant subscription. Sky Q 1TB box: 700GB personal storage. Sky Q 2TB box: 1.7TB personal storage. 300GB storage reserved by Sky.
HD, Kids and Ultimate On Demand packs: 31 day contracts apply for each pack.
Sky Sports Cricket and Box Sets: 31 day contracts apply for each pack.
18 month minimum term. Sky Q experience subscription: £13 extra pm. Sky Q experience subscription required to: 1) Watch TV around the home on tablets or TVs. The ability to watch on an additional TV screen comes at a cost of £50 per additional TV (Additional TV Viewing Fee).
For optimal network performance we recommended connecting no more than four Sky Q Mini boxes. Content from up to two Sky Q Mini boxes can be watched concurrently. In home: watch recordings included in your Sky Q channel pack and most free to air channels. See sky.com/skyqchannels for more information. Red Button and BBC on demand content unavailable via Sky Q App; 2) Pause on one screen and continue on another; 3) Take recordings with you to watch offline. Save selected recordings from last 90 days from the main Sky Q box or download on demand programmes to compatible tablet connected to home broadband to watch offline. Finished recordings may be unavailable to sync for up to a few hours. Two syncs/downloads per programme. Content deleted from device 48 hours after viewing starts or no later than 30 days after sync/download.; 4) Watch Ultra HD content (only available to customers with a compatible UHD TV and a Sky Q 1TB box or Sky Q 2TB box). Ultra HD not available on Sky Q Mini boxes or Sky Q 1TB box. Box Sets and HD pack or Ultimate On Demand and Sky Q experience required to watch box sets in Ultra HD. Sky Sports and Sky Cinema required to watch sports and movies in Ultra HD. Widest range of Ultra HD Content: Comparison against online and Pay TV UK subscription services based on Ultra-HD content. See sky.com/shop/tv/sky-q/uhd-shows for more information.
Record more/Store more: Compared with standard 500GB Sky HD box.
Installation: Engineer set-up required. Standard installation: New Sky TV customers: Sky Q 1TB UHD box: £25 with or without a Sky Q experience subscription; Sky Q 2TB box: £50 with a Sky Q experience subscription, £199 without a Sky Q experience subscription. Existing Sky TV customers taking a Sky Q experience subscription: Sky Q 1TB UHD box: up to £25; Sky Q 2TB box: £50.
On Demand: Min. recommended broadband speed, SD: 3Mbps & HD: 8Mbps. Downloads count toward usage cap. Downloads may expire from planner. Selected channels/programmes on catch up. Selection of series available with Box Sets or Ultimate On Demand pack & varies each month. Sky Store costs extra. 3D requires activation. HD channels received depend on your Sky TV/HD subscription. BBC HD Channels, ITV HD (England & Wales only), Channel 4 HD, NHK World HD and RT HD are available without subscription.
Sky TV Subscription: Sky Box Office and Sky Store costs extra. Sky News and Pick TV are available without subscription; Pick TV, Channel 4, Channel 5, 5 USA and 5* require a viewing card. Sky box and set-up required.
Sky Sports: Sky Sports channels available in 1, 2 or 3 channels or get all channels with the Complete Sports Pack. From £18 - £30 extra per month. Content depends on channels chosen. If you have 1, 2 or 3 channel, you may swap the channels once every 31 days. 31 days' notice to cancel. Main Event channel is a bonus channel showing live content from the other Sky Sports channels at the same time as it is available on such channels. Only available with the Complete Sports Pack. Sky Sports in HD: Included as standard with any Sky Sports pack.
Sky Sports or Cinema on a contract: Requires new minimum term on your Sky TV subscription. You must keep Sky Sports for the duration of your minimum term, unless you also add Sky Cinema on a contract, in which case your contract will end and you will enter a new contract for all your TV services (Sky TV, Sports and Cinema).
Sky Cinema comparison: Comparison against online movie subscription services without Sky Cinema using top 100 from UK box office over 12 months. See sky.com/blockbusters
Sky Q experience: Provides same Sky TV channels as main Sky TV subscription on another box. To receive Sky HD channels on your Sky Q experience box you need a Sky HD box and the HD pack. If you have home broadband, your Internet-enabled Sky boxes must be connected to your router if we’ve provided the equipment you need to connect (E.g. an On Demand connector). Sky Q experience includes Sky Go Extra at no extra cost. Sky Go terms apply.
Smart Series Link: Records your chosen series then the next and subsequent series in order. Unavailable on some older Sky HD boxes.
Remote Record/Series Link: Use sky.com or a compatible device. Requests require up to 30 minutes notice before start of programme. Series Link for compatible Sky+HD and Sky Q boxes only.
Dolby Digital 5.1: Available on many programmes. Compatible home cinema system required.
Sky Kids app: Available at no extra cost with the Sky Kids pack. UK, Ireland & the EU where eligible - see sky.com/streamintheEU. Selected content available to stream and download on demand at no extra cost via 3G/4G/Wi-Fi (charges may apply). To download content you also need Sky Multiscreen, Sky Q experience, or Sky Go Extra (£5 extra a month). Available on two registered compatible tablets. Available on up to 4 registered compatible tablets. Downloaded content deleted from device 48 hours after viewing starts or no later than 30 days after download. Compatible device and software requirements at www.sky.com/help, and the App Store or Google Play Store. App features vary by device.
Ultimate On Demand: Ultimate On Demand for £12 per month (pm) with Sky Entertainment Pack for £22pm. Standard price for Sky Entertainment applies when not signing up to a new minimum term or outside of minimum term: £27 pm.
Sky Store: On your Sky box: For Sky TV customers with black Sky+ or Sky Q box connected to broadband. Buy & Keep unavailable on some older boxes - see sky.com/boxcompatibility. Requires On Demand self set-up using built-in Wi-Fi or own cable or On Demand connector (£21.95 – limits apply). Downloads take several minutes or longer to start viewing if speed less than 8Mbps (HD) or 3Mbps (SD). Sky+ subscription needed for ongoing access to downloaded copy. On skystore.com: Requires connected compatible device and software (see skystore.com/help). Register up to 4 devices; a title can be streamed to 1 (rent) or 2 (Buy & Keep) at a time. Min required speed for streaming 3Mbps (SD) or 8Mbps (HD). HD option not available when renting and is not supported for Buy & Keep on some devices/set-ups. Rentals can’t be downloaded. Buy & Keep downloads unavailable on NOW TV, Roku and YouView boxes. General: Rent from £2.99-£9.99. Buy & Keep from £7.99-£13.99. Downloading and streaming count towards any usage caps. Buy & Keep DVD delivery usually within 5 working days from official DVD release date.
Sky Go: Sky TV customers only. Selected live channels and on demand content available in line with your Sky TV subscription at no extra cost. UK, Ireland & the EU where eligible - see sky.com/streamintheEU. Streamed via broadband/3G/4G/Wi-Fi (charges may apply). Available on registered compatible devices (content may vary). Some live TV programmes will be unavailable (visit go.sky.com). See compatible device and software requirements.
Sky Go Extra: Sky TV customers only. No extra cost with Sky Q experience, otherwise £5 extra a month. Allow up to 24 hours for your account to be activated. 31 days' notice to cancel. Concurrent online viewing on 2 devices. Download selected Sky Go content in the UK, Ireland & the EU where eligible - see sky.com/streamintheEU - via Wi-Fi. Content depends on your Sky TV package. Cinema/Sports Pack(s) required to download movies/sports. 2 downloads per programme. Content deleted from device 48 hours after viewing starts or no later than 30 days after download.
General: HD TV required. Content depends on your Sky TV subscription and picture quality on device may vary. Connect to TV using HDMI cable (supplied) or AV cable (not supplied). You own the Sky dish. Compatible TV required for Ultra-HD and 3D. If you live in a flat, installation of our shared dish is subject to survey and your Managing Agent's agreement. Email address required so we can keep in touch about your services. Third party apps: Experience may differ from the same app on other devices. Existing Sky TV customers with Sky HD: When you upgrade to Sky Q you will keep the products you already have, including Sky Talk and Line Rental and Sky Cinema and/or Sky Sports. You will lose the recordings on your current box. Any Sky Multiscreen boxes you may have won't work. These have to be replaced by Sky Q Mini boxes (see above for pricing). Further terms and charges may apply. You do not have to subscribe to Sky TV - the SkyHD box is available directly from Sky's call centre (standard set-up £199) - limited to one per household.
General & further terms
Subject to status. Upfront payment may be required. Prices may go up during your subscription. Non-standard set-up may cost extra. Prices may vary if you live in a flat. Sky functionality requires two satellite feeds. You must get any consents required (e.g. landlord's).
This page contains key facts (below) as well as links to some important information about the Sky Mobile subscriptions and services for new customers in the United Kingdom, including the Sky Mobile terms and conditions (PDF) (for access to mobile calls, texts and data services). Please take a few minutes to read this important information carefully.
If you have any questions or want to talk about any of this, please contact us.
Your Sky Mobile services and contract
Your Sky Mobile services are for your personal use as a consumer and are separate to any other Sky services you have. A 12 month minimum term applies to your Sky Mobile service. If you end your Sky Mobile contract in your minimum term, you may have to pay us an early termination charge. You may be able to reduce this by changing data plan or removing recurring optional extras before you terminate. We may charge this, and any other one-off payment you owe us, to the card you used to pay for any upfront payment. Your cancellation rights will be sent to you with your full terms and conditions. You agree your Sky services may start during your cooling off period, you may still cancel your services within this but you'll need to pay for any services used up to that point (e.g. call costs). Your new contract for each order will be posted to your online account. Create a SkyiD to log in from sky.com. If you already have products or services from Sky Mobile, your existing contract(s) remain unchanged unless we tell you otherwise. You must activate your SIM card within 31 days of receipt. Your Sky Mobile services should be available within 24 hours of you activating the SIM card. Details about how to activate your SIM card will be sent with your SIM. Phones and other devices we supply may be locked to our network. Visit Sky Help to find out if they are and, if so, when you can unlock your device and any fees you may have to pay. Unless you have bought your device from us, please ensure your device is unlocked before you activate your Sky SIM. It can take several days for your current network to do this. If you activate your SIM when your device is locked, you will not be able to use calls and texts with Sky Mobile. If you have purchased a ‘Like New’ phone, it comes with a 12 month Sky warranty against faults arising in the first 12 months from the date of purchase. For more information, including how to report a fault, see our help article on Sky Mobile warranty information. If 'roam assist' or 'dial assist' are enabled on your device (see your settings), please carefully check the number you're calling to avoid making an international call by mistake. UK numbers should start 0044 or +44 (not 0046 or +46). As this is a mobile service, it may not be available everywhere in the UK and in some places it is only available at certain times. Several factors could impact your coverage, for example, weather and geographic conditions or your location. You can check your predicted network coverage in your area using our Coverage Checker. Unfortunately, there may be some rare occasions where our services will not work for you whilst you are abroad. You can check your current service availability in a particular destination before you travel by contacting us on 03442 414141. Wi-Fi calling is not currently supported outside the UK. Please take care when using Sky Mobile services close to borders as you might pick up another network. You can stop this by changing the settings on your device so it selects 'National roaming only' or the 'Sky' network in the data roaming settings. Beware of automatic uncontrolled data roaming and downloads. You can switch off data roaming in your device settings. Use Wi-Fi calling to make/send and receive calls and texts over a wireless internet connection (for example, home broadband). If you make an emergency call using Wi-Fi calling (999), we’ll use a normal mobile network first. If there's no signal, we’ll try using Wi-Fi but the emergency services can’t identify your location automatically so you will need to tell them where you are. Wi-Fi calling will not work if the broadband connection fails or it loses power. You should keep a fixed line for emergency calls and never rely solely on Wi-Fi calling for these (only use Wi-Fi calling as a last resort). Please take a look at the Help section on sky.com for more information about Wi-Fi calling. Unused data will be rolled over into your piggybank at the end of each billing period. You can choose to redeem this in increments of 1GB. Accumulated data expires after 3 years. For security reasons SIM Cards may be replaced from time to time. If this happens we will tell you in advance and send a replacement. Once your Sky Mobile services are active, it may take up to 24 hours to enable access to Sky+ recordings on your mobile. Downloads are not available via 3G or 4G. Sky+ and Sky Go apps required to access Sky+ recordings on your mobile.
Paying for your services
We will bill you monthly in advance for all your data plan(s) and any recurring optional extras you have. Other charges, such as add-ons or non-inclusive call/text charges will be billed in arrears. Any offers will be shown on your statement. You are responsible for all activity using your services unless you tell us someone is not authorised to use them before charges are incurred. You can view your bill at least 3 days before your monthly payment due date, make payments and manage your account through sky.com. Your Sky Mobile bill will be separate to your bill for any other Sky services. Prices may increase and services may vary, including during your minimum term. If we increase your monthly subscription price you may cancel your subscription without early termination charge. Other prices and services may also vary. We will let you know about any material changes before we make them. Details of call rates and optional charges can be found on sky.com. The access charge for calls to 0845, 0870 and other 'service numbers' is 45p a minute. Unlimited Calls and Texts gives you inclusive calls and texts to UK landlines (01, 02 and 03) and UK mobile numbers (07). Excludes Channel Islands, Isle of Man, indirect access and 070/076 numbers. This is subject to our acceptable and fair use policies. Sky TV customers can get Unlimited Calls and Texts for free (standard price applies on TV cancellation, currently £10 per month. With our International Saver, you get discounted rates for calls and texts to over 60 popular international destinations (to both landline and mobile numbers). See our tariff guide for full details. Recurring optional extras (Unlimited Calls and Texts and the International Saver) stay on your account each month until cancelled. Please take a look at our tariff guide to see how much non-inclusive calls you make or texts you send will cost you, including our roaming rates. You can also see how much it will cost you to use our call forwarding service. For your protection, some spend limits apply to each SIM card on your account. If you have multiple SIMs, higher total charges may be incurred. You can manage the spend on your Sky Mobile account via sky.com. We will send you confirmation of your Direct Debit agreement separately.
If you buy a device from us, you will automatically be enrolled in our 'Swap12', 'Swap24' or 'Swap36' equipment upgrade programme (we'll confirm which one when you place your order). This gives you the option to sell your device back to us at any time during the agreed Swap window. When you purchase your equipment we will give you a Swap option price. You can check this at any time on sky.com or by asking us. Before you confirm you want to Swap, we'll tell you how much we'll buy your device back for and the impact this will have on any loan you have from us. See our Sky Mobile terms and conditions (PDF) for more information about Swap, including why the Swap option price may be different from the final price we offer for your device (for example, if the device is damaged or the market value adjustment applies). If your device is in full working order (with no damage), the market value adjustment does not apply and you exercise the Swap option as soon as you are eligible, the price we pay for it will be the same as the Swap option price we give you when you first buy your device. See our Swap help article for more information.
Information on how we deal with complaints and options for alternative dispute resolution can be found in our Complaints Code of Practice. You can also visit our How to make a complaint Help article or the Online Dispute Resolution website.
The personal information we have collected from you will be shared with fraud prevention agencies who will use it to prevent fraud and money laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance or employment. Read our help article to find out how your information will be used by us, as well as information on these fraud prevention agencies, and your data protection rights. Sky may use your contact details to contact you about content, products and services that we think you'd like, including for a reasonable period after you cease to be a Sky customer. By becoming a customer, you are agreeing to this unless you opt out by calling us on 03442 414141 or by changing your preferences via your online account. If you want to keep your number, you'll need a PAC code from your current provider. We may send notices to your mobile number. If you give your SIM or device to someone else, you should ensure they tell you about any notices they receive.