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Sky TV (Sky Signature): £25 pm with a new 18-month minimum term. Prices may change during this period. Standard price (currently £30pm) applies when not signing up to a new min term or outside of min term. Prices may change during this period. Set-up: New customers: £20; Existing Sky Q customers: £20; Existing Sky+HD customers upgrading to Sky Q: £119. Non-standard set up may cost extra. Subject to status. Upfront payment may be required. General: Selection of shows/series available & varies each month. Requires Sky box connected to broadband (min. recommended speed: SD: 3 Mb/s; HD: 8Mb/s UHD: 24Mb/s. Connect to TV using HDMI cable. Sky Q kit is loaned to you at no cost and must be returned at the end of the relevant subscription. You own the Sky dish. Prices may vary if you live in a flat. You must get any consents required (e.g. landlord’s). UK, Channel Islands and Isle of Man residential customers only. Email address required so we can keep in touch about your services. Calls to Sky cost 7ppm plus your provider’s access charge. Correct at Wednesday 4 March. Further terms apply.

Award-winning Sky Q: Product of the year: set-top boxes, What Hi-Fi? Awards 2020.

All Sky Q kit is loaned to you at no cost and must be returned at the end of your relevant subscription. Sky Q 1TB box: 700GB personal storage. Sky Q 2TB box: 1.7TB personal storage. 300GB storage reserved by Sky.

Ultimate TV Add on: £6 extra pm with new 18-month minimum term on Sky Signature (£25pm). Download to watch on the go: Netflix content: Download using Netflix app. Offline viewing of Netflix content subject to Netflix Terms of Use.

Multiscreen: £14 per month. Requires Sky Q box, Sky Signature and Multiscreen subscriptions and Sky Q Mini(s) connected to home broadband. For optimal network performance we recommend connecting no more than four Sky Q Mini boxes. Watch on 2 Sky Q Mini boxes simultaneously with a Sky Q 2TB box and on one Sky Q Mini with a Sky Q 1TB box.

HD: £6 per month. Requires Sky Signature £25pm. Ultimate TV Add On required to watch Netflix in HD. 31 days’ notice to cancel. The HD channels you get depend on your Sky TV/HD subscription HD ready TV required. BBC HD Channels, ITV HD (England & Wales only), Channel 4 HD, NHK World HD and RT HD are available without subscription.

UHD pack: £4 per month. Requires Sky Q UHD compatible box (New customers: Your box will be Ultra HD compatible. Existing customers: Check if your current box is Ultra HD compatible in My Account or the My Sky app.) Sky Signature, HD and Ultra HD subscriptions and Ultra HD ready TV. Ultimate TV Add On required to watch Netflix in UHD. Content depends on Sky TV subscription. Selected content available in UHD. Sky Sports and/or Sky Cinema subscription(s) required for sports and movies in Ultra HD. Ultra HD unavailable via Sky Q Mini(s). 31 days’ notice to cancel.

Kids pack: £5 per month. Requires Sky Signature £25pm. Set-up: New customers: £20; Existing Sky Q customers: £20; Existing Sky+HD customers upgrading to Sky Q: £119. 31 days’ notice to cancel. Sky Kids app: Available at no extra cost with the Sky Kids pack. UK, Ireland & the EU where eligible – see sky.com/streamintheEU. Selected content available to stream and download on demand at no extra cost via WiFi/3G/4G (charges may apply). Available on registered compatible devices (device and software requirements at www.sky.com/help) and the App Store or Google Play Store. App features vary by device. To download content you also need Sky Go Extra £5 extra a month (no extra cost with Multiscreen for Sky + customers). Downloaded content deleted from device 48 hours after viewing starts or no later than 30 days after download. You may need to re-download content if you use more than 5 devices. Compatible device and software requirements at www.sky.com/help, and the App Store or Google Play Store. App features vary by device.

Sky Sports: Sky Sports channels available in 1, 2 or 3 channels or get all channels with the Complete Sports Pack. From £18 - £30 extra per month. Content depends on channels chosen. If you have 1, 2 or 3 channel, you may swap the channels once every 31 days. 31 days' notice to cancel. Main Event channel is a bonus channel showing live content from the other Sky Sports channels at the same time as it is available on such channels. Only available with the Complete Sports Pack. Sky Sports in HD: Included as standard with any Sky Sports pack.

Sky Sports or Cinema on a contract: Requires new minimum term on your Sky TV subscription. You must keep Sky Sports for the duration of your minimum term, unless you also add Sky Cinema on a contract, in which case your contract will end and you will enter a new contract for all your TV services (Sky TV, Sports and Cinema). Unrivalled range of the best movies: Based on the rolling top 100 box office movies compiled from data provided by Comscore from Sep 2020 found here www.sky.com/bestmovies

HD, Kids Ultra HD and Ultimate TV add on: 31 day contracts apply for each pack.
Sky Sports Cricket and Box Sets: 31 day contracts apply for each pack.

Record more/Store more: Compared with standard 500GB Sky HD box.

Sky Store: On your Sky box: For Sky TV customers with black Sky+ or Sky Q box connected to broadband. Buy & Keep unavailable on some older boxes - see sky.com/boxcompatibility. Requires On Demand self set-up using built-in Wi-Fi or own cable or On Demand connector (£21.95 – limits apply). Downloads take several minutes or longer to start viewing if speed less than 8Mbps (HD) or 3Mbps (SD). Sky+ subscription needed for ongoing access to downloaded copy. On skystore.com: Requires connected compatible device and software (see skystore.com/help). Register up to 4 devices; a title can be streamed to 1 (rent) or 2 (Buy & Keep) at a time. Min required speed for streaming 3Mbps (SD) or 8Mbps (HD). HD option not available when renting and is not supported for Buy & Keep on some devices/set-ups. Rentals can’t be downloaded. Buy & Keep downloads unavailable on NOW TV, Roku and YouView boxes. General: Rent from £2.99-£9.99. Buy & Keep from £7.99-£13.99. Downloading and streaming count towards any usage caps. Buy & Keep DVD delivery usually within 5 working days from official DVD release date.

Sky Go: Sky TV customers only. Selected live channels and on demand content available in line with your Sky TV subscription at no extra cost. UK only. Streamed via broadband/3G/4G/Wi-Fi (charges may apply). Available on registered compatible devices (content may vary). Some live TV programmes will be unavailable visit go.sky.com. See compatible device and software requirements.

Sky Go Extra: Sky TV customers only. No extra cost with Multiscreen. Allow up to 24 hours for your account to be activated. Concurrent online viewing on 4 devices. Download selected Sky Go content in the UK only via Wi-Fi. Content depends on your Sky TV package. Cinema/Sports Pack(s) required to download movies/sports. 2 downloads per programme. Content deleted from device 48 hours after viewing starts or no later than 30 days after download.

£39 Sky TV & Broadband: Offer ends 11/02/2021. Sky Fibre areas only. Speeds vary by location. TV set-up: £20 for new customers. Broadband: £9.95 router delivery; £10 connection fee. £39.95 offer eligibility fee for existing customers. Separate 18-month contracts for Sky Signature (£18 per month (pm)), Sky Broadband Superfast (£21pm including line rental), Sky Pay As You Talk (£0pm) vs £52pm if ordered separately. All Sky Q kit and hub is loaned at no cost and must be returned at the end of your subscription. Standard price applies after 18 months (currently: Sky Signature (£30 per month (pm)), Sky Broadband Superfast (£32pm including line rental), Sky Pay As You Talk (£0pm)). Offer not available with any other offers. Sky Talk: Compatible line required; otherwise £20 connection charge may apply. Sky Broadband Superfast: Average Speeds: 59Mbps (download) and 16Mbps (upload). See sky.com for more details, usage policies and to check your speeds.. General: Subject to status. Upfront payment may be required. Non-standard set-up may cost extra. Weekend set-up/service visits cost £15 extra. Connect to TV using HDMI cable. You own the Sky dish Prices may vary if you live in a flat. You must get any consents required (e.g. landlord¿s). UK residential customers only. Email address required so we can keep in touch about your services. Further terms apply.

Sky Sports Premier League & Football Offer: £18 Sky Sports Premier League and Sky Sports Football channel offer: Offer ends 7 March. Sky Sports Premier League and Sky Sports Football: £18 extra a month for 18 months, cancellation requires 31 days notice. Prices may change during this period. Standard in-contract prices apply (£22 for Sky Sports Premier League and Sky Sports Football) after 18 months. General: UK, Channel Islands and Isle of Man residential customers only. Correct at 13 January 2020. Further terms apply.

HDR: Requires compatible Sky Q UHD box, Sky TV, Sky Q Experience or Ultra-HD subscription and a HDR HLG enabled TV. See further information on compatibility. Content depends on Sky TV subscription. HDR unavailable via Sky Q Mini(s). £50 box upgrade fee: Existing customers with Sky Q 2TB box upgrading to a Sky Q 2TB UHD box only.

BT Sport with Sky: BT Sport: standard price £25 extra a month, 31 days' notice to cancel. General: UK Channel Islands and Isle of Man residential customers only. Further terms apply.

Disney+: Requires account activation with Disney+ and compatible Sky Q box connected to broadband (min. speed: SD:3Mb/s; HD: 8Mb/s). 31 days’ notice to cancel Disney+ subscription. Selection of content available & varies each month. UK, Channel Islands and Isle of Man Disney+residential customers only. Further terms apply. Correct at 14/04/2020.

Sky TV (Sky Signature): £25 pm with a new 18-month minimum term. Prices may change during this period. Standard price (currently £30pm) applies when not signing up to a new min term or outside of min term. Prices may change during this period. Set-up: New customers: £20; Existing Sky Q customers: £20; Existing Sky+HD customers upgrading to Sky Q: £119. Non-standard set up may cost extra. Subject to status. Upfront payment may be required. General: Selection of shows/series available & varies each month. Requires Sky box connected to broadband (min. recommended speed: SD: 3 Mb/s; HD: 8Mb/s UHD: 24Mb/s. Connect to TV using HDMI cable. Sky Q kit is loaned to you at no cost and must be returned at the end of the relevant subscription. You own the Sky dish. Prices may vary if you live in a flat. You must get any consents required (e.g. landlord’s). UK, Channel Islands and Isle of Man residential customers only. Email address required so we can keep in touch about your services. Calls to Sky cost 7ppm plus your provider’s access charge. Correct at Wednesday 4 March. Further terms apply.

All Sky Q kit is loaned to you at no cost and must be returned at the end of your relevant subscription. Sky Q 1TB box: 700GB personal storage. Sky Q 2TB box: 1.7TB personal storage. 300GB storage reserved by Sky.

New 18 month minimum terms and separate contracts for Sky Broadband, Sky Talk and Sky Broadband Boost. Standard prices apply after 18 months, currently £27pm for Sky Broadband Essential; £32pm for Sky Broadband Superfast; £44pm for Sky Broadband Ultrafast 1; £0-£12pm Sky Talk; and £5pm for Sky Broadband Boost.

Sky Broadband Essential: Available in Sky Network Areas only. Set-up fee of £9.95 router delivery plus £10 connection fee may be required. Sky Broadband Essential. Average download speed: 11Mbps. Average upload speed: 0.8Mb.

Sky Broadband Superfast: Offer ends: 27/1/21. Subject to status. Speeds vary by location. Not available to customers without a mobile signal at home or reliant on their landline for emergency services. Talk service uses your broadband connection to make calls. Excludes existing Sky Broadband customers on a Sky Talk Internet Calls package. Average speeds: 59Mbps (download) and 16Mbps (upload). Average download speed: shown for fixed line connection to your Hub; excludes WiFi performance which varies by device and home environment. 5x faster: Based on comparison of Sky’s Superfast Broadband: average download speed (59Mbps) and upload speed (16Mbps) against Sky Broadband Essential: average download speeds (11Mbps) and upload speeds (0.8Mbps). Upfront payment may be required. Prices may change during your contract. Available to new and existing customers signing up to separate 18-month terms for to Sky Broadband Ultrafast (£25 per month (pm)) and Sky Anytime Extra (£0pm), Set-up fee: £19.95 (activation and packaging). Standard prices apply after 18 months (currently £32pm for Sky Broadband Superfast and £10pm for Sky Anytime Extra). Compatible line required; otherwise £20 connection charge may apply. See sky.com for more details, usage policies and to check your speeds..

Speed Guarantee for Fibre customers: If, after the first 14 days after activation, the download speed to your hub drops below your guaranteed minimum download speed, for 3 consecutive days or more, you can claim money back. You must be within your minimum term and can claim twice within it. Money back will be 1 month's Sky Broadband and Talk product subscription (excluding Sky Broadband Boost), or, if within the first 30 days of activation, set up costs too. Total loss of service and Major Service Outages do not count towards 3 day periods. Speed check must be done using sky.com/mybroadband, the MySky app or by speaking to one of our service advisors. See sky.com for more details, usage policies and to check your speeds.

Sky Broadband Boost: Available to Sky Broadband Essential, Superfast or Ultrafast customers only. Remote line monitoring daily and if a fault is identified this may require an outage of up to 3 minutes. Sky Broadband Buddy app requires activation. Includes waiving surcharge for evening and weekend engineer visits. Sky Mobile customers will receive 2GB of data credited to their Sky Piggybank for each full outage of 30 mins or longer capped at three credits per calendar month and 18 credits in any 18 month period (allow 24 hours for credit to be applied).

Sky Broadband Buddy: Sky Broadband Buddy app requires Sky Broadband Essential, Superfast or Ultrafast and Sky Broadband Boost. Sky Broadband Buddy app required on compatible iOS or Android devices (see sky.com/buddy for software and device requirements). Sky recommends that all devices connected to the internet are protected with anti-virus software at all times.

WiFi Guarantee: Requires Sky Broadband: Essential / Superfast / Ultrafast & Boost. Sky Broadband / Fibre areas. Min. 3Mb/s or money back. Claim any time during 18 month min. term. Refund on Boost subscription paid during current min. term up to date of claim. One claim per address. Claim only valid if using Sky router and booster(s). See sky.com/boostwifi.

Broadband safe switching: No engineer required for most customers: Excludes customers who need a new phone line or fibre installation at their property.

Sky Broadband general: External factors such as internet congestion and home wiring can affect speed. WiFi speeds vary by device and home set-up. See sky.com for more details, usage policies and to check your speeds. Subject to status. Upfront payment may be required. Non-standard set-up may cost extra. Prices may vary if you live in a flat. You must get any consents required (e.g. landlord's). UK, Channel Islands and Isle of Man residential customers only. No traffic management policy for Sky Broadband. See sky.com/shop/terms-conditions/broadband for more details and our Usage Policies. Sky Hub and Sky Boosters are loaned to you at no cost, they must be returned at the end of the broadband subscription. Further terms apply.

Sky subscribes to Ofcom's Voluntary Code of Practice on broadband speeds.

Best performing major provider: Sky received the joint fewest complaints per 100,000 customers measured by Ofcom comparing Sky, Post Office, BT, EE, Plusnet, TalkTalk, Vodafone and Virgin Media fixed for fixed broadband only (excludes landline) in its latest Telecoms and Pay TV Complaints Report (published 19 May 2020).

Sky Broadband Ultrafast: Offer ends: 27/1/21. Subject to status. Speeds vary by location. Sky Broadband Ultrafast is available to 18.5% of UK homes. Not available to customers without a mobile signal at home or reliant on their landline for emergency services. Talk service uses your broadband connection to make calls. Save over £210: Based on saving £12pm on standard monthly price of Anytime Calls (£0), usually £10pm and Sky Broadband Ultrafast (£33), usually £35pm, for 18 months, when purchasing Sky Broadband Ultrafast and Anytime Calls for £33pm. Excludes existing Sky Broadband customers on a Sky Talk Internet Calls package. Average speeds: 145Mbps (download) and 27Mbps (upload). Average download speed: shown for fixed line connection to your Hub; excludes WiFi performance which varies by device and home environment. 12x faster: Based on comparison of Sky’s Ultrafast Broadband: average download speed (145Mbps) and upload speed (27Mbps) against Sky Broadband Essential: average download speeds (11Mbps) and upload speeds (0.8Mbps). Upfront payment may be required. Prices may change during your contract. Available to new and existing customers signing up to separate 18-month terms for to Sky Broadband Ultrafast (£33 per month (pm)) and Sky Anytime Extra (£0pm), Set-up fee: £19.95 (activation and packaging). Standard prices apply after 18 months (currently £44pm for Sky Broadband Ultrafast and £10pm for Sky Anytime Extra). Compatible line required; otherwise £20 connection charge may apply. See sky.com for more details, usage policies and to check your speeds.

Sky Broadband Ultrafast Speed Guarantee: If after the first 14 days after activation, your broadband throughput line speed drops below the guaranteed minimum download speed (100Mbps for Sky Broadband Ultrafast), for 3 consecutive days or more, you can claim money back. You must be within your minimum term and can claim twice within it. Money back will be one month’s Sky Broadband and Talk product subscription (excluding Sky Broadband Boost), or, if within the first 30 days of activation, set-up costs too (if applicable). Total loss of service and Major Services Outages do not count towards 3-day periods. Speed check must be done using sky.com/mybroadband, the My Sky app or by speaking to one of our service advisors. General: Sky Hub is loaned to you at no cost, it must be returned at the end of the broadband subscription. Non-standard set-up may cost extra. Prices may vary if you live in a flat. You must get any consents required (e.g. landlord’s). UK residential customers only. Further terms apply.

Sky Broadband Superfast Boost is comprised of Sky Broadband Superfast and Boost products which are for domestic purposes only.

Sky Talk: 18 month minimum term applies to new Sky Talk customers and to existing customers taking up Sky Line Rental. Compatible line required otherwise £20 connection charge may apply. Sky Talk is only available to customers paying by Direct Debit/continuous credit card mandate. Calls only packages not available to BT line rental customers with BT Basics or if outgoing calls are barred. Sky Line Rental required (£18.99 per month).

Prices may go up during your subscription. Non-standard set-up may cost extra. Prices may vary if you live in a flat. Sky functionality requires two satellite feeds. You must get any consents required (e.g. landlord's).

Sky Talk Evenings and Weekends Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 16ppm at any time of day, or hang up and redial. Calls to 0845 and 0870 numbers are subject to Sky's Access Charge of 15ppm and the owning operator's Service Charge. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 19.35p per minute during the day and 18p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. Subject to Acceptable Use Policy. See sky.com/talk.

Sky Talk Anytime Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 16ppm at any time of day, or hang up and redial. Calls to 0845 and 0870 numbers are subject to Sky's Access Charge of 15ppm and the owning operator's Service Charge. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 19.35p per minute during the day and 18p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. A flat charge of 2p per minute applies to geographic landline calls to Austria, Australia, Belgium, Canada, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Irish Republic, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Spain, Sweden, Switzerland and USA (also includes calls to mobiles in Canada and USA) irrespective of the length of the call. A 25p connection fee applies to all international calls. Subject to Acceptable Use Policy, see sky.com/talk.

Sky Talk International Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 16ppm at any time of day, or hang up and redial. Calls to 0845 and 0870 numbers are subject to Sky's Access Charge of 15ppm and the owning operator's Service Charge. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 19.35p per minute during the day and 18p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. Inclusive international geographic landline calls to Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Canary Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Irish Republic, Israel, Italy, Jamaica, Japan, Latvia, Lithuania, Luxembourg, Madeira, Malaysia, Netherlands, New Zealand, Norway, Pakistan, Poland, Portugal, Romania, Russian Federation, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, USA (also includes calls to mobiles in Canada, Hong Kong and USA). Inclusive calls to 50 popular destinations last up to an hour after which standard Sky international rates apply, or you can hang up and redial. A 25p connection fee applies to all non-inclusive international calls. . Subject to Acceptable Use Policy - see sky.com/talk.

Subject to status. Upfront payment may be required. Prices may go up during your subscription. Non-standard set-up may cost extra. Prices may vary if you live in a flat. Sky functionality requires two satellite feeds. You must get any consents required (e.g. landlord's).

This page contains key facts (below) as well as links to some important information about the Sky Mobile subscriptions and services for new customers in the United Kingdom, including the Sky Mobile terms and conditions (PDF) (for access to mobile calls, texts and data services). Please take a few minutes to read this important information carefully.

If you have any questions or want to talk about any of this, please contact us.

Your Sky Mobile services and contract: Your Sky Mobile services are for your personal use as a consumer and are separate to any other Sky services you have. A 12 month minimum term applies to your Sky Mobile service. If you end your Sky Mobile contract in your minimum term, you may have to pay us an early termination charge. You may be able to reduce this by changing data plan or removing recurring optional extras before you terminate. We may charge this, and any other one-off payment you owe us, to the card you used to pay for any upfront payment. Your cancellation rights will be sent to you with your full terms and conditions. You agree your Sky services may start during your cooling off period, you may still cancel your services within this but you'll need to pay for any services used up to that point (e.g. call costs). Your new contract for each order will be posted to your online account. Create a SkyiD to log in from sky.com. If you already have products or services from Sky Mobile, your existing contract(s) remain unchanged unless we tell you otherwise. You must activate your SIM card within 31 days of receipt. Your Sky Mobile services should be available within 24 hours of you activating the SIM card. Details about how to activate your SIM card will be sent with your SIM. Phones and other devices we supply may be locked to our network. Visit Sky Help to find out if they are and, if so, when you can unlock your device and any fees you may have to pay. Unless you have bought your device from us, please ensure your device is unlocked before you activate your Sky SIM. It can take several days for your current network to do this. If you activate your SIM when your device is locked, you will not be able to use calls and texts with Sky Mobile. If you have purchased a ‘Like New’ phone, it comes with a 12 month Sky warranty against faults arising in the first 12 months from the date of purchase. For more information, including how to report a fault, see our help article on Sky Mobile warranty information. If 'roam assist' or 'dial assist' are enabled on your device (see your settings), please carefully check the number you're calling to avoid making an international call by mistake. UK numbers should start 0044 or +44 (not 0046 or +46). As this is a mobile service, it may not be available everywhere in the UK and in some places it is only available at certain times. Several factors could impact your coverage, for example, weather and geographic conditions or your location. You can check your predicted network coverage in your area using our Coverage Checker. Unfortunately, there may be some rare occasions where our services will not work for you whilst you are abroad. You can check your current service availability in a particular destination before you travel by contacting us on 03442 414141. Wi-Fi calling is not currently supported outside the UK. Please take care when using Sky Mobile services close to borders as you might pick up another network. You can stop this by changing the settings on your device so it selects 'National roaming only' or the 'Sky' network in the data roaming settings. Beware of automatic uncontrolled data roaming and downloads. You can switch off data roaming in your device settings. Use Wi-Fi calling to make/send and receive calls and texts over a wireless internet connection (for example, home broadband). If you make an emergency call using Wi-Fi calling (999), we’ll use a normal mobile network first. If there's no signal, we’ll try using Wi-Fi but the emergency services can’t identify your location automatically so you will need to tell them where you are. Wi-Fi calling will not work if the broadband connection fails or it loses power. You should keep a fixed line for emergency calls and never rely solely on Wi-Fi calling for these (only use Wi-Fi calling as a last resort). Please take a look at the Help section on sky.com for more information about Wi-Fi calling. Unused data will be rolled over into your piggybank at the end of each billing period. You can choose to redeem this in increments of 1GB. Accumulated data expires after 3 years. For security reasons SIM Cards may be replaced from time to time. If this happens we will tell you in advance and send a replacement. Once your Sky Mobile services are active, it may take up to 24 hours to enable access to Sky+ recordings on your mobile. Downloads are not available via 3G or 4G. Sky+ and Sky Go apps required to access Sky+ recordings on your mobile.

Paying for your services: We will bill you monthly in advance for all your data plan(s) and any recurring optional extras you have. Other charges, such as add-ons or non-inclusive call/text charges will be billed in arrears. Any offers will be shown on your statement. You are responsible for all activity using your services unless you tell us someone is not authorised to use them before charges are incurred. You can view your bill at least 3 days before your monthly payment due date, make payments and manage your account through sky.com. Your Sky Mobile bill will be separate to your bill for any other Sky services. Prices may increase and services may vary, including during your minimum term. If we increase your monthly subscription price you may cancel your subscription without early termination charge. Other prices and services may also vary. We will let you know about any material changes before we make them. Details of call rates and optional charges can be found on sky.com. The access charge for calls to 0845, 0870 and other 'service numbers' is 45p a minute. Unlimited Calls and Texts gives you inclusive calls and texts to UK landlines (01, 02 and 03) and UK mobile numbers (07). Excludes Channel Islands, Isle of Man, indirect access and 070/076 numbers. This is subject to our acceptable and fair use policies. Sky TV customers can get Unlimited Calls and Texts for free (standard price applies on TV cancellation, currently £10 per month. With our International Saver, you get discounted rates for calls and texts to over 60 popular international destinations (to both landline and mobile numbers). See our tariff guide for full details. Recurring optional extras (Unlimited Calls and Texts and the International Saver) stay on your account each month until cancelled. Please take a look at our tariff guide to see how much non-inclusive calls you make or texts you send will cost you, including our roaming rates. You can also see how much it will cost you to use our call forwarding service. For your protection, some spend limits apply to each SIM card on your account. If you have multiple SIMs, higher total charges may be incurred. You can manage the spend on your Sky Mobile account via sky.com. We will send you confirmation of your Direct Debit agreement separately.

Swap: If you buy a device from us, you will automatically be enrolled in our 'Swap12', 'Swap24' or 'Swap36' equipment upgrade programme (we'll confirm which one when you place your order). This gives you the option to sell your device back to us at any time during the agreed Swap window. When you purchase your equipment we will give you a Swap option price. You can check this at any time on sky.com or by asking us. Before you confirm you want to Swap, we'll tell you how much we'll buy your device back for and the impact this will have on any loan you have from us. See our Sky Mobile terms and conditions (PDF) for more information about Swap, including why the Swap option price may be different from the final price we offer for your device (for example, if the device is damaged or the market value adjustment applies). If your device is in full working order (with no damage), the market value adjustment does not apply and you exercise the Swap option as soon as you are eligible, the price we pay for it will be the same as the Swap option price we give you when you first buy your device. See our Swap help article for more information.

Watch: UK only. Requires an active airtime plan with minimum 50MB data available. Streaming adverts prior to and within on demand content, and watching ads within some Sky Apps may use your data allowance. See sky.com/watchmobile for more information. Content depends on Sky TV package. Compatible apps, device and software requirements at sky.com/watchmobile. Excludes downloads which require Wi-Fi. Some Sky Apps are not available on the Huawei P40 Range. More details available: https://consumer.huawei.com/uk/campaign/favourite-apps/.

Complaints: Information on how we deal with complaints and options for alternative dispute resolution can be found in our Complaints Code of Practice. You can also visit our How to make a complaint Help article or the Online Dispute Resolution website.

General: The personal information we have collected from you will be shared with fraud prevention agencies who will use it to prevent fraud and money laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance or employment. Read our help article to find out how your information will be used by us, as well as information on these fraud prevention agencies, and your data protection rights. Sky may use your contact details to contact you about content, products and services that we think you'd like, including for a reasonable period after you cease to be a Sky customer. By becoming a customer, you are agreeing to this unless you opt out by calling us on 03442 414141 or by changing your preferences via your online account. If you want to keep your number, you'll need a PAC code from your current provider. We may send notices to your mobile number. If you give your SIM or device to someone else, you should ensure they tell you about any notices they receive.

Sky Mobile radio ad full T&Cs: Redeem data in 1GB increments. Use within 3 years. Share with up to 7 SIMs on your account. 12 month minimum term for data plan. 18+. Subject to status and credit check. Further terms apply visit sky.com/shop/terms-conditions/new