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Sky Glass
Sky Glass requires Sky Ultimate TV subscription consists of Sky Entertainment and Netflix Basic. Third party subscriptions required for some apps. All content on Sky Glass is streamed via broadband, minimum speed of 10mbps required. 18+. UK, CI, IoM only.
Sky Glass available on 24 or 48 month interest free loan. Subject to status and credit check.
48 month interest free loan: Requires £10 upfront fee. £39 pm includes 43” Sky Glass (£13pm) on a 48 month interest free loan and Sky Ultimate TV subscription (£26pm). £43pm includes 55” Sky Glass (£17pm) on a 48 month interest free loan and Sky Ultimate TV subscription (£26pm). £47pm includes 65” Sky Glass (£21pm) on a 48 month interest free loan and Sky Ultimate TV subscription (£26pm).
24 months interest free loan: Requires £20 upfront fee. £52pm includes 43” Sky Glass (£26pm) on a 24 month interest free loan and Sky Ultimate TV subscription (£26pm). £60pm includes 55” Sky Glass (£34pm) on a 24 month interest free loan and Sky Ultimate TV subscription (£26pm). £68pm includes 65” Sky Glass (£42pm) on a 24 month interest free loan and Sky Ultimate TV subscription (£26pm).
TV Subscription includes Ad Skipping Add On which allows you to fast forward ads (£0pm for 12 months then £5pm). 31 day rolling contract for Sky TV. Option to purchase Sky Glass without a loan: £649 for 43”, £849 for 55” and £1049 for 65”.
Ultra HD and Dolby Atmos Pack required to watch Sky content in UHD/HDR and with Dolby Atmos – requires minimum broadband speed of 25 mbps. Not all content available in UHD and/or HDR. Content must be optimised to watch in Dolby Atmos.
Whole Home required to watch Sky TV on multiple compatible devices - requires minimum broadband speed of 15mbps for Whole Home plus one Sky Stream Puck. Additional 5mbps required for each Puck added. Sky Stream Puck (£50) required to watch on another TV with compatible HDMI port. Watch on other compatible devices via Sky Go.
Professional install recommended to wall mount Sky Glass. Separate terms and conditions apply to Sky Glass and Sky TV subscriptions. You own Sky Glass and any Sky Stream Pucks purchased. Maximum of 3 Sky Glass TV’s and 6 Sky Stream Pucks per account/household. Ongoing monthly prices and content subject to change. Manage Sky Glass account online at sky.com or via the MySky app. Email address for required for account login and so we can keep in touch about your services. Sky Broadband not required. Exclusions apply to warranty.
If you do not activate within 14 days of receiving Sky Glass, we will automatically activate it for you and you will be billed from activation.
Sky Glass must be set up in Enhanced mode to use Voice or Glance to turn TV on from standby. Colours and sizes subject to availability. Selection of content/shows/series available and varies each month.
Netflix: Netflix Basic is included as part of the Sky Ultimate TV subscription and allows you to watch on one screen in SD. If you upgrade to the Netflix Standard Add On, you can watch on 2 screens and in HD, and Netflix Premium Add On allows you to watch on 4 screens and in Ultra HD. Netflix is streamed via broadband. A minimum download speed per stream of 3.0 Mbps for Netflix Basic (SD content) and 5.0 Mbps for Netflix Standard (HD content) and 25.0 Mbps for Netflix Premium (Ultra HD content) is recommended. Netflix’s Privacy Statement is on Netflix.com/privacy. Netflix terms of use apply.
Sky Go: Sky TV customers only. Selected live channels and on demand content available in line with your Sky TV subscription at no extra cost. UK only. Streamed via broadband/3G/4G/Wi-Fi (charges may apply). Available on registered compatible devices (content may vary). Some live TV programmes will be unavailable visit go.sky.com. See compatible device and software requirements.
My Sky app: available on compatible Apple and Android devices. Requires broadband/3G/4G (charges may apply). Compatible device and software requirements at sky.com/help and the App Store or Google Play Store. App features and functions vary by platform/device.
Sky Kids App: Available at no extra cost with the Sky Kids pack. UK only. Selected content available to stream and download on demand at no extra cost via WiFi/3G/4G/5G (charges may apply). Available on registered compatible devices (device and software requirements at www.sky.com/help) and the App Store or Google Play Store. App features vary by device. To download content you also need Sky Go. Downloaded content deleted from device 48 hours after viewing starts or no later than 30 days after download. You may need to re-download content if you use more than 5 devices.
Sky Sports: Sky Sports Complete pack available only on Sky Glass.
Delivery: Sky Glass will be delivered by courier on the agreed delivery day and someone over the age of 18 will need to be home to sign for it. All Sky Glass devices are self install.
Existing Sky TV customers moving to Sky Glass: .
You can only have one Sky TV subscription at your address, so if you already have Sky Q or Sky+ , you will need to take a new TV subscription and choose a new TV package for Sky Glass. We will bill you for your existing Sky TV subscription until your Sky Glass TV subscription is activated. Billing for your Sky Glass TV subscription will start when you activate your Sky Glass TV. If you have Sky Q, you will need to send back your Sky Q boxes within 60 days of receiving Sky Glass or you may incur a non-returns charge. Any third party subscriptions that you do not pay for through Sky but view on your current Sky platform will not be viewable on Sky Glass. Any recordings you have on Sky Q or Sky+ will not transfer to Sky Glass. Sky Store Buy and Keep purchases will still be accessible via the Sky Store app.
Energy efficiency ratings:
Small TV: 43 inch Sky Glass TV has an energy efficiency rating of G on a scale of A-G.
Medium TV: 55 inch Sky Glass TV has an energy efficiency rating of F on a scale of A-G.
Large TV: 65 inch Sky Glass TV has an energy efficiency rating of E on a scale of A-G.
A billion colours better than standard TVs.
Sky Glass is the only TV to be certified carbon neutral by Natural Capital Partners. More at: https://www.carbonneutral.com/
‘Up to 50% less energy’: Sky Glass uses up to 50% less energy compared to using a combination of a Sky Q set top box, a TV from one of 3 leading manufacturers in the UK and a soundbar comparable by technology and size, based on publicly available information about each device’s energy consumption. For full details see: https://www.sky.com/help/articles/sky-glass-energy-comparison
Sky UK Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 712293) for consumer credit.
Sky TV
Strikethrough pricing for Sky Signature, Ultimate TV Add on, UHD+HD and Sky Sports Complete is the monthly sum you will pay once your minimum term ends. Strikethrough pricing for Sky Cinema is the price you pay if you take an 18-month contract (when taken without Sky Sports Complete).
Sky TV (Sky Signature): £26 pm with a new 18-month minimum term. Prices may change during this period. Standard price (currently £31pm) applies when not signing up to a new min term or outside of min term. Prices may change during this period. Set-up: New customers: £20; Existing Sky Q customers: £20; Existing Sky+HD customers upgrading to Sky Q: £119. Non-standard set up may cost extra. Subject to status. Upfront payment may be required. General: Selection of shows/series available & varies each month. Requires Sky box connected to broadband (min. recommended speed: SD: 3 Mb/s; HD: 8Mb/s UHD: 24Mb/s. Connect to TV using HDMI cable. Sky Q kit is loaned to you at no cost and must be returned at the end of the relevant subscription. You own the Sky dish. Prices may vary if you live in a flat. You must get any consents required (e.g. landlord’s). UK, Channel Islands and Isle of Man residential customers only. Email address required so we can keep in touch about your services. Calls to Sky cost 7ppm plus your provider’s access charge. Further terms apply.
Award-winning Sky Q: Product of the year: set-top boxes, What Hi-Fi? Awards 2020.
All Sky Q kit is loaned to you at no cost and must be returned at the end of your relevant subscription. Sky Q 1TB box: 700GB personal storage. Sky Q 2TB box: 1.7TB personal storage. 300GB storage reserved by Sky.
Ultimate TV Add on: £5 extra pm with new 18-month minimum term on Sky Signature (£26pm). Download to watch on the go: Netflix content: Download using Netflix app. Offline viewing of Netflix content subject to Netflix Terms of Use.
Multiscreen: £15 per month. Requires Sky Q box, Sky Signature and Multiscreen subscriptions and Sky Q Mini(s) connected to home broadband. For optimal network performance we recommend connecting no more than four Sky Q Mini boxes. Watch on 2 Sky Q Mini boxes simultaneously with a Sky Q 2TB box and on one Sky Q Mini with a Sky Q 1TB box.
HD: £7 extra per month for 18 months. 31 days’ notice to cancel. Requires Sky Signature (£26pm month and new 18-month minimum term, otherwise £31 pm). The HD channels you get depend on your Sky TV/HD subscription. HD ready TV required. BBC HD Channels, ITV HD (England & Wales only), Channel 4 HD, NHK World HD and RT HD are available without subscription. General: UK, Channel Islands and Isle of Man residential customers only. Further terms apply.
UHD pack: £4 per month. Requires Sky Q UHD compatible box (New customers: Your box will be Ultra HD compatible. Existing customers: Check if your current box is Ultra HD compatible in My Account or the My Sky app.) Sky Signature, HD and Ultra HD subscriptions and Ultra HD ready TV. Ultimate TV Add On required to watch Netflix in UHD. Content depends on Sky TV subscription. Selected content available in UHD. Sky Sports and/or Sky Cinema subscription(s) required for sports and movies in Ultra HD. Ultra HD unavailable via Sky Q Mini(s). 31 days’ notice to cancel.
Kids pack: £5 per month. Requires Sky Signature £26pm. Set-up: New customers: £20; Existing Sky Q customers: £20; Existing Sky+HD customers upgrading to Sky Q: £119. 31 days’ notice to cancel. Sky Kids app: Available at no extra cost with the Sky Kids pack. UK, Ireland & the EU where eligible – see sky.com/streamintheEU. Selected content available to stream and download on demand at no extra cost via WiFi/3G/4G (charges may apply). Available on registered compatible devices (device and software requirements at www.sky.com/help) and the App Store or Google Play Store. App features vary by device. To download content you also need Sky Go Extra £5 extra a month (no extra cost with Multiscreen for Sky + customers). Downloaded content deleted from device 48 hours after viewing starts or no later than 30 days after download. You may need to re-download content if you use more than 5 devices. Compatible device and software requirements at www.sky.com/help, and the App Store or Google Play Store. App features vary by device.
Sky Sports: Sky Sports channels available in 1, 2 or 3 channels or get all channels with the Complete Sports Pack. From £18 - £32 extra per month. Content depends on channels chosen. If you have 1, 2 or 3 channel, you may swap the channels once every 31 days. 31 days' notice to cancel. Main Event channel is a bonus channel showing live content from the other Sky Sports channels at the same time as it is available on such channels. Only available with the Complete Sports Pack. Sky Sports in HD: Included as standard with any Sky Sports pack.
Sky Sports or Cinema on a contract: Requires new minimum term on your Sky TV subscription. You must keep Sky Sports for the duration of your minimum term, unless you also add Sky Cinema on a contract, in which case your contract will end and you will enter a new contract for all your TV services (Sky TV, Sports and Cinema). Unrivalled range of the best movies: Based on the rolling top 100 box office movies compiled from data provided by Comscore. Comscore from June 2021 found here www.sky.com/bestmovies
20% off Sky Store rentals: Requires Sky TV and Sky Cinema subscription with compatible Sky Box connected to broadband (see sky.com/boxcompatibility). Offer may be withdrawn without notice. Rent via Sky TV box. Excludes Sky Store Premiere and promotional titles. Rentals can only be watched on a single Sky Q box or device at a time. Min. speed: 2.5Mbps (SD) or 5Mbps (HD). 18+. UK/Ireland only. Further terms apply, see skystore.com/help.
HD, Kids Ultra HD and Ultimate TV add on: 31 day contracts apply for each pack.
Sky Sports Cricket and Box Sets: 31 day contracts apply for each pack.
Record more/Store more: Compared with standard 500GB Sky HD box.
Sky Store: On your Sky box: For Sky TV customers with black Sky+ or Sky Q box connected to broadband. Buy & Keep unavailable on some older boxes - see sky.com/boxcompatibility. Requires On Demand self set-up using built-in Wi-Fi or own cable or On Demand connector (£21.95 – limits apply). Downloads take several minutes or longer to start viewing if speed less than 8Mbps (HD) or 3Mbps (SD). Sky+ subscription needed for ongoing access to downloaded copy. On skystore.com: Requires connected compatible device and software (see skystore.com/help). Register up to 4 devices; a title can be streamed to 1 (rent) or 2 (Buy & Keep) at a time. Min required speed for streaming 3Mbps (SD) or 8Mbps (HD). HD option not available when renting and is not supported for Buy & Keep on some devices/set-ups. Rentals can’t be downloaded. Buy & Keep downloads unavailable on NOW TV, Roku and YouView boxes. General: Rent from £2.99-£9.99. Buy & Keep from £7.99-£13.99. Downloading and streaming count towards any usage caps. Buy & Keep DVD delivery usually within 5 working days from official DVD release date.
Sky Go: Sky TV customers only. Selected live channels and on demand content available in line with your Sky TV subscription at no extra cost. UK only. Streamed via broadband/3G/4G/Wi-Fi (charges may apply). Available on registered compatible devices (content may vary). Some live TV programmes will be unavailable visit go.sky.com. See compatible device and software requirements.
Sky Go Extra: Sky TV customers only. No extra cost with Multiscreen. Allow up to 24 hours for your account to be activated. Concurrent online viewing on 4 devices. Download selected Sky Go content in the UK only via Wi-Fi. Content depends on your Sky TV package. Cinema/Sports Pack(s) required to download movies/sports. 2 downloads per programme. Content deleted from device 48 hours after viewing starts or no later than 30 days after download.
£26 Sky Ultimate TV: Standard set-up: £20 for new and existing Sky Q customers; £49 for existing Sky+ customers (call 08007 591 238 to redeem offer). £26pm includes Sky Signature and the Ultimate TV Add-On. £1pm off the Ultimate TV Add-on for 18 months (£5 extra pm) when joining or recontracting Sky Signature (£21pm). Offer not available with any other offers. You must keep both packs for 18 months to continue getting this offer. If you remove Ultimate TV Add-On, you will pay standard in-contract price for Sky Signature (£26pm). Out of contract price currently £37pm (Sky Signature: £31pm; Ultimate TV Add On: £6pm). Requires new 18 month minimum term on Sky Signature. Prices may change during this period. 31 days' notice to cancel Ultimate TV Add On. Selection of shows/series available & varies each month. Requires compatible Sky box connected to broadband (min. recommended speed: SD: 3 Mb/s; HD: 8Mb/s UHD: 25Mb/s. Netflix available without new minimum term for Sky Signature by purchasing directly from Netflix. Subject to status. Upfront payment may be required. General: Non-standard set-up may cost extra. Weekend set up/service visits cost £15 extra. Connect to TV using HDMI cable. Sky Q kit is loaned to you at no cost and must be returned at the end of the relevant subscription. You own the Sky dish. Prices may vary if you live in a flat. You must get any consents required (e.g. landlord's). UK, Channel Islands and Isle of Man residential customers only. Email address required so we can keep in touch about your services. Further terms apply.
£33 Sky Q & Superfast Broadband: Sky fibre areas only. Speeds vary by location. Available to new customers only. Includes: Sky Q functionality (no Sky TV subscription): £12pm, Sky Broadband Superfast (incl. line rental): £21pm & Sky Pay As You Talk: £0pm. Separate 18-month min. terms. Sky Q kit and Sky Hub are loaned to you at no cost and must be returned at the end of the relevant subscription. Standard prices apply after 18 months; currently: Sky Q functionality: £15pm; Sky Broadband Superfast: £33pm; & Sky Pay As You Talk £0pm. £29.95 upfront fee (router delivery: £4.95 and standard set-up of Sky Q box: £25). Subscriptions to paid-for three party apps cost extra, they are not included. Sky Broadband Superfast: Average speeds: 59Mbps (download); 16Mbps (upload). Availability subject to survey. No traffic management policy for Sky Broadband in the home. External factors such as internet congestion and home wiring can affect speed. Wi-Fi speeds vary by device and home environment. See sky. com/shop/terms-conditions/broadband for more details and our Usage Policies. Sky Pay as You Talk: Compatible line required otherwise £20 connection charge may apply. Full tariff details at sky.com/callpricing. Acceptable and fair use policies apply. General: Separate contracts apply to Sky Q functionality, Sky Broadband and Sky Talk. Non-standard set-up may cost extra. Weekend set-up £15 extra. Connect to TV using HDMI cable. You own the Sky dish. Prices may vary if you live in a flat. You must get any consents required (e.g. landlord’s). This offer isn’t available with any other offers. UK, Channel Islands and Isle of Man residential customers only. Further terms apply.
£41 Sky TV & Sky Sports: Set-up fees: New customers: £20; Existing Sky Q customers: £20; Existing Sky+ customers upgrading to Sky Q: up to £49 (call 0800 7591 238 to redeem offer). New separate 18-month minimum terms for Sky Signature (£21pm) and Sky Sports Complete (£20pm). Offer pricing valid for first 18 months. Offer not available with any other offers. You must keep both packs for 18 months to continue getting this offer. If you remove Sky Sports Complete, you will pay standard in-contract price for Sky Signature (£26pm). Standard out of contract pricing applies to Sky Signature (£31pm) and Sky Sports Complete (£32pm). Prices may change during this period. Selection of shows/series available & varies each month. On demand content requires compatible Sky box connected to broadband (min. recommended speed: SD: 3Mbps; HD: 8Mbps UHD: 24Mbps. Subject to status. Upfront payment may be required. General: Non-standard set-up may cost extra. Weekend set up/service visits cost £15 extra. Connect to TV using HDMI cable. Sky Q kit is loaned to you at no cost and must be returned at the end of the relevant subscription. You own the Sky dish. Prices may vary if you live in a flat. You must get any consents required (e.g. landlords). UK, Channel Islands and Isle of Man residential customers only. Email address required so we can keep in touch about your services. Further terms apply.
£43 Sky TV, Netflix & Superfast Broadband: Sky fibre areas only. Speeds vary by location. Up to £48.95 (TV set-up: £9 for new and existing Sky Q customers; £29 for existing Sky+ customers (call 0800 7591 238 to redeem offer). Broadband set-up: £9.95 router delivery; £10 connection fee). Separate 18-month contracts for Sky Signature (£21pm), Netflix (£5pm), Sky Broadband Superfast (£17pm including line rental), Sky pay as you talk (£0pm). All Sky Q kit and hub is loaned at no cost and must be returned at the end of your subscription. Standard price applies after 18 months (currently: Sky Signature (£31pm), Netflix (£6pm), Sky Broadband Superfast (£33pm including line rental) Sky pay as your talk (£0pm)). Offer not available with any other offers. Sky Talk: Compatible line required; otherwise £20 connection charge may apply. Sky Broadband Superfast: Average Speeds: 59Mbps (download) and 16Mbps (upload). See sky.com for more details, usage policies and to check your speeds. General: Subject to status. Upfront payment may be required. Non-standard set-up may cost extra. Weekend set-up/ service visits cost £15 extra. Connect to TV using HDMI cable. You own the Sky dish. Prices may vary if you live in a flat. You must get any consents required (e.g. landlord’s). UK residential customers only. Email address required so we can keep in touch about your services. Further terms apply.
Multiscreen Offer: Additional TV Viewing Fee: £0 for first additional TV; £20 thereafter for each additional TV. Offer not available with any other offers. View on one additional TV for free when you enter into new 18 month minimum terms for Sky Signature (£26 per month (pm)) and Sky Multiscreen (£15pm). Requires Sky Q box, Sky Signature and Sky Multiscreen subscription, and Sky Q Mini connected to home broadband. For optimal network performance we recommend connecting no more than four Sky Q Mini boxes. Content can be watched on 2 Sky Q Mini boxes at the same time with a Sky Q 2TB UHD box or one Sky Q Mini with a Sky Q 1TB box. Sky Signature: Standard price (currently £31pm) applies outside of min term. 31 days’ notice to cancel. Selection of shows/series available & varies each month. On demand content requires compatible Sky box connected to broadband (min. recommended speed: SD: 3 Mb/s; HD: 8Mb/s UHD: 24Mb/s.
HDR: Requires compatible Sky Q UHD box, Sky TV, Sky Q Experience or Ultra-HD subscription and a HDR HLG enabled TV. See further information on compatibility. Content depends on Sky TV subscription. HDR unavailable via Sky Q Mini(s). £50 box upgrade fee: Existing customers with Sky Q 2TB box upgrading to a Sky Q 2TB UHD box only.
BT Sport with Sky: BT Sport: standard price £27 extra a month, 31 days' notice to cancel. General: UK Channel Islands and Isle of Man residential customers only. Further terms apply.
Disney+: Requires account activation with Disney+ and compatible Sky Q box connected to broadband (min. speed: SD:3Mb/s; HD: 8Mb/s). 31 days’ notice to cancel Disney+ subscription. Selection of content available & varies each month. UK, Channel Islands and Isle of Man Disney+residential customers only. Further terms apply. Correct at 14/04/2020.
TV Essentials: As you have taken our TV Essentials pack, we need to make some changes to the standard Sky Q terms and conditions that appear at https://www.sky.com/help/articles/sky-terms-and-conditions and in your Sky Q contract booklet. The changes are set out below and should be read alongside the standard Sky Q terms and conditions. Words and phrases in bold have the meaning set out in the standard Sky Q terms and conditions. Changes to 'Your contract for UK residential TV services' whilst you have Sky TV Essentials: • PVR functionality shall be considered a TV subscription service for the purposes of your contract and you can disregard all of Clause 8 relating to PVR functionality. • Clause 14.3 is replaced with the following: "This contract will continue after your minimum term until it is ended in accordance with this condition 14." Changes to 'Your contract for Sky Store and Box Office' whilst you have Sky TV Essentials: • You can disregard Clause 2.6 in its entirety. If you upgrade from Sky TV Essentials in the future and take a new Sky channel subscription the changes above shall no longer apply
Sky Broadband
Sky TV (Sky Signature): £26 pm with a new 18-month minimum term. Prices may change during this period. Standard price (currently £31pm) applies when not signing up to a new min term or outside of min term. Prices may change during this period. Set-up: New customers: £20; Existing Sky Q customers: £20; Existing Sky+HD customers upgrading to Sky Q: £119. Non-standard set up may cost extra. Subject to status. Upfront payment may be required. General: Selection of shows/series available & varies each month. Requires Sky box connected to broadband (min. recommended speed: SD: 3 Mb/s; HD: 8Mb/s UHD: 24Mb/s. Connect to TV using HDMI cable. Sky Q kit is loaned to you at no cost and must be returned at the end of the relevant subscription. You own the Sky dish. Prices may vary if you live in a flat. You must get any consents required (e.g. landlord’s). UK, Channel Islands and Isle of Man residential customers only. Email address required so we can keep in touch about your services. Calls to Sky cost 7ppm plus your provider’s access charge. Correct at Wednesday 4 March. Further terms apply.
All Sky Q kit is loaned to you at no cost and must be returned at the end of your relevant subscription. Sky Q 1TB box: 700GB personal storage. Sky Q 2TB box: 1.7TB personal storage. 300GB storage reserved by Sky.
Sky Broadband Essential Plus: Includes Sky Broadband Boost (excluding Wifi guarantee and Sky Broadband Buddy). Sky Network areas only. Speeds vary significantly by location. Average download speed: 11Mb/s. Average upload speed: 0.8Mb/s. Remote line monitoring may involve up to 90 second daily outage. Lines are monitored for instability and speed degradation. Sky Mobile customers will receive 2GB of data credited to their Sky Piggybank for each full outage of 30 mins or longer capped at three credits per calendar month and 18 credits in any 18 month period (allow 24 hours for credit to be applied).
Sky Broadband Superfast: Available in Sky Fibre Areas only. Average download speed: 59Mb/s. Average upload speed: 16Mb/s. Speeds vary by location. You will receive the fastest Sky Fibre service available in your area.
Sky Broadband Ultrafast Plus Speed Guarantee: If, after the first 14 days after activation, the download speed to your hub drops below 400Mb/s for 3 consecutive days or more, you can claim money back by calling Sky. You must be within your minimum term and can claim twice within it. Money back will be 1 month’s Sky Broadband and Talk product subscription (excluding Sky Broadband Boost), or, if within the first 30 days of activation, set up costs too. Total loss of service and Major Service Outages do not count towards 3 day periods. Speed check must be done using sky.com/mybroadband, the MySky app or by speaking to one of our service advisors. See sky.com for more details, usage policies and to check your speeds.
Sky Broadband Ultrafast Speed Guarantee: If, after the first 14 days after activation, the download speed to your hub drops below 100Mb/s for 3 consecutive days or more, you can claim money back by calling Sky. You must be within your minimum term and can claim twice within it. Money back will be 1 month’s Sky Broadband and Talk product subscription (excluding Sky Broadband Boost), or, if within the first 30 days of activation, set up costs too. Total loss of service and Major Service Outages do not count towards 3 day periods. Speed check must be done using sky.com/mybroadband, the MySky app or by speaking to one of our service advisors. See sky.com for more details, usage policies and to check your speeds.
Sky Broadband Superfast Speed Guarantee: Selected Sky fibre areas only. If, after the first 14 days after activation, the download speed to your hub drops below your guaranteed minimum download speed, for 3 consecutive days or more, you can claim money back by calling Sky. You must be within your minimum term and can claim twice within it. Money back will be 1 month’s Sky Broadband and Talk product subscription (excluding Sky Broadband Boost), or, if within the first 30 days of activation, set up costs too. Total loss of service and Major Service Outages do not count towards 3 day periods. Speed check must be done using sky.com/mybroadband, the MySky app or by speaking to one of our service advisors. See sky.com for more details, usage policies and to check your speeds.
Sky Broadband Boost: Available as optional add on to Sky Broadband Superfast, Ultrafast or Ultrafast Plus customers only. Remote line monitoring may involve up to 90 second daily outage. Lines are monitored for instability and speed degradation. Sky Broadband Buddy app requires activation. Includes waiving surcharge for evening and weekend engineer visits. Sky Mobile customers will receive 2GB of data credited to their Sky Piggybank for each full outage of 30 mins or longer capped at three credits per calendar month and 18 credits in any 18 month period (allow 24 hours for credit to be applied).
WiFi Guarantee: Requires Sky Broadband: Superfast / Ultrafast / Ultrafast Plus & Boost. Sky Fibre areas. Min. 3Mb/s or money back. Claim any time during 18 month min. term. Refund on Boost subscription paid during current min. term up to date of claim. One claim per address. Claim only valid if using Sky router and booster(s). See sky.com/boostwifi. Not available with Sky Broadband Essential Plus.
Broadband safe switching: No engineer required for most customers: Excludes customers who need a new phone line or fibre installation at their property.
Sky Broadband general: External factors such as internet congestion and home wiring can affect speed. WiFi speeds vary by device and home set-up. See sky.com for more details, usage policies and to check your speeds. Subject to status. Upfront payment may be required. Non-standard set-up may cost extra. Prices may vary if you live in a flat. You must get any consents required (e.g. landlord's). UK, Channel Islands and Isle of Man residential customers only. No traffic management policy for Sky Broadband. See sky.com/shop/terms-conditions/broadband for more details and our Usage Policies. Sky Hub and Sky Boosters are loaned to you at no cost, they must be returned at the end of the broadband subscription. Further terms apply.
Sky subscribes to Ofcom's Voluntary Code of Practice on broadband speeds.
Sky Broadband Ultrafast: Subject to status. Speeds vary by location. Sky Broadband Ultrafast is available to 25% of UK homes. Not available to customers without a mobile signal at home or reliant on their landline for emergency services. Talk service uses your broadband connection to make calls. Average speeds: 145Mbps (download) and 27Mbps (upload). Average download speed: shown for fixed line connection to your Hub; excludes WiFi performance which varies by device and home environment.
Sky Broadband Ultrafast Plus: Subject to status. Speeds vary by location. Sky Broadband Ultrafast Plus is available to 15.7% of UK homes. Not available to customers without a mobile signal at home or reliant on their landline for emergency services. Sky Talk provided as Internet Calls as standard and uses your broadband connection to make calls. Average speeds: 500Mbps (download) and 60Mbps (upload). Average download speed: shown for fixed line connection to your Hub; excludes WiFi performance which varies by device and home environment.
Ultrafast Plus is 10 x faster than standard fibre claim: comparison: average download speed of: Sky Broadband Ultrafast Plus (500Mbps) vs standard Fibre (46.8Mbps; Ofcom UK Home Broadband Report, published 13 May 2021). Fibre to the Cabinet broadband (FTTC) is the standard fibre service available to the majority of the UK (circa. 96%; Connected Nations 2020: UK report (ofcom.org.uk), published 17 December 2020)
^ Top Performing Provider: Sky received the joint fewest complaints per 100,000 customers measured by Ofcom for fixed broadband only (excludes landline) in its latest Telecoms and Pay TV Complaints Report (published 06 September 2021).
Sky Broadband and Talk: New 18 month minimum terms for Sky Broadband, Sky Talk and Sky Broadband Boost (except when Sky Broadband Essential Plus is taken and Sky Broadband Boost is included). Separate contracts apply for Sky Broadband and Sky Talk. Set-up fee of £9.95 router delivery plus £10 connection fee may be required. Prices may change during your contract. Standard prices apply after 18 months, currently £35pm for Sky Broadband Essential Plus; £33pm for Sky Broadband Superfast; £40pm for Sky Broadband Ultrafast; £50pm for Sky Broadband Ultrafast Plus; £0-£14pm Sky Talk; and £5pm for Sky Broadband Boost (unless Sky Broadband Essential Plus taken).
Sky Talk
Sky Talk: 18 month minimum term applies to new Sky Talk customers and to existing customers taking up Sky Line Rental. Compatible line required otherwise £20 connection charge may apply. Sky Talk is only available to customers paying by Direct Debit/continuous credit card mandate. Calls only packages not available to BT line rental customers with BT Basics or if outgoing calls are barred. Sky Line Rental required (£18.99 per month).
Prices may go up during your subscription. Non-standard set-up may cost extra. Prices may vary if you live in a flat. Sky functionality requires two satellite feeds. You must get any consents required (e.g. landlord's).
Sky Talk Evenings and Weekends Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 20ppm at any time of day, or hang up and redial. Calls to 0845 and 0870 numbers are subject to Sky's Access Charge of 15ppm and the owning operator's Service Charge. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 20p per minute during the day and 20p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile.
Sky Talk Anytime Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 20ppm at any time of day, or hang up and redial. Calls to 0845 and 0870 numbers are subject to Sky's Access Charge of 15ppm and the owning operator's Service Charge. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 20p per minute during the day and 20p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. A flat charge of 2p per minute applies to geographic landline calls to Austria, Australia, Belgium, Canada, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Irish Republic, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Spain, Sweden, Switzerland and USA (also includes calls to mobiles in Canada and USA) irrespective of the length of the call. A 25p connection fee applies to all international calls. Subject to Acceptable Use Policy, see sky.com/talk.
Sky Talk International Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 20ppm at any time of day, or hang up and redial. Calls to 0845 and 0870 numbers are subject to Sky's Access Charge of 15ppm and the owning operator's Service Charge. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 20p per minute during the day and 20p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. Inclusive international geographic landline calls to Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Canary Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Irish Republic, Israel, Italy, Jamaica, Japan, Latvia, Lithuania, Luxembourg, Madeira, Malaysia, Netherlands, New Zealand, Norway, Pakistan, Poland, Portugal, Romania, Russian Federation, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, USA (also includes calls to mobiles in Canada, Hong Kong and USA). Inclusive calls to 50 popular destinations last up to an hour after which standard Sky international rates apply, or you can hang up and redial. A 25p connection fee applies to all non-inclusive international calls. . Subject to Acceptable Use Policy - see sky.com/talk.
General & further terms
Subject to status. Upfront payment may be required. Prices may go up during your subscription. Non-standard set-up may cost extra. Prices may vary if you live in a flat. Sky functionality requires two satellite feeds. You must get any consents required (e.g. landlord's). Under 5 minutes was the average time to recontract online based on orders placed from January to September 2021.
Mobile
Award-winning network: Uswitch Awards: Public choice award. Winner of Best Pay Monthly Network category, winner of Best value pay monthly 2021, See uswitch.com/telecoms-awards.
This page contains key facts (below) as well as links to some important information about the Sky Mobile subscriptions and services for new customers in the United Kingdom, including the Sky Mobile terms and conditions (PDF) (for access to mobile calls, texts and data services). Please take a few minutes to read this important information carefully.
If you have any questions or want to talk about any of this, please contact us.
Offers:
Samsung: ©2022 Disney and its related entities. Promoter: Samsung Electronics (UK) Limited. Purchase a Galaxy S21 FE device before 11/06/22 (23:59 BST). The Disney+ 3-month subscription offer is valid between 11/01/22 and 11/06/22 (23:59 BST). 18+ UK residents only. Participants must enter all information into their Samsung account to receive a code. The code must be redeemed by 11/06/23 (23:59 BST). Subscription auto renews after 3-months at £7.99p/month unless cancelled prior to the end of the 3 month subscription. Cancel anytime. See www.samsung.com/uk/boost/disneyplus for details and full terms and conditions and www.disneyplus.com for the Disney+ Subscriber Agreement.
Save £360 on Samsung Galaxy S21 FE 5G: Offer ends 3 February 2022. Based on a saving of £10pm on 50GB plan (was £25pm, now £15pm) over 36 months when bought with any phone. Saving will be lost when you Mix to a different plan. Subject to status & credit check.
Save £288 on iPhone 13: Offer ends 3 February 2022. Based on a saving of £8pm on 20GB plan (was £20pm, now £12pm) over 36 months when bought with any phone. Saving will be lost when you Mix to a different plan. Subject to status & credit check.
Save £288 on iPhone 13 mini: Offer ends 3 February 2022. Based on a saving of £8pm on 20GB plan (was £20pm, now £12pm) over 36 months when bought with any phone. Saving will be lost when you Mix to a different plan. Subject to status & credit check.
Save £360 on iPhone 13 Pro: Offer ends 3 February 2022. Based on a saving of £10pm on 50GB plan (was £25pm, now £15pm) over 36 months when bought with selected phones. Saving will be lost when you Mix to a different plan. Subject to status & credit check.
Save £360 on iPhone 13 Pro Max: Offer ends 3 February 2022. Based on a saving of £10pm on 50GB plan (was £25pm, now £15pm) over 36 months when bought with selected phones. Saving will be lost when you Mix to a different plan. Subject to status & credit check.
Save £48 on Samsung Galaxy S20 FE 5G: Offer ends 20 January 2022. Based on a saving of £2pm over a 24 month period on selected data plans when bought with the Samsung Galaxy S20 FE 5G.
Save £48 on iPhone 12 mini: Offer ends 20 January 2022. Based on a saving of £2pm over a 24 month period on selected data plans when bought with the iPhone 12 mini.
Save £48 on Samsung Galaxy A52s 5G: Offer ends 20 January 2022. Based on a saving of £2pm over a 24 month period on selected data plans when bought with the Samsung Galaxy A52s 5G.
Save £456 on Samsung Galaxy Z Flip3: Offer ends 3 February 2022. Based on a saving of £10pm on 50GB plan (was £25pm, now £15pm) over 36-months when bought with any phone, and a saving of £4pm on Samsung Galaxy Z Flip3 (was £33pm, now £29pm) over 24-months. Saving will be lost when you Mix to a different plan. Subject to status & credit check.
Save £360 on Samsung Galaxy Z Fold3: Offer ends 3 February 2022. Based on a saving of £10pm on 50GB plan (was £25pm, now £15pm) over 36-months when bought with selected phones, and a saving of £5pm on Samsung Galaxy Z Fold3 (was £58pm, now £53pm) over 24-months. Saving will be lost when you Mix to a different plan. Subject to status & credit check.
Save £288 on Samsung Galaxy S21+ 5G: Offer ends 3 February 2022. Based on a saving of £8pm on 20GB plan (was £20pm, now £12pm) over 36 months when bought with any phone. Saving will be lost when you Mix to a different plan. Subject to status & credit check.
Save £48 on iPhone SE: Offer ends 20 January 2022. Based on a saving of £2pm over a 24 month period on selected data plans when bought with the iPhone SE.
Save £288 on iPhone 12 Pro: Offer ends 3 February 2022. Based on a saving of £8pm on 20GB plan (was £20pm, now £12pm) over 36 months when bought with any phone. Saving will be lost when you Mix to a different plan. Subject to status & credit check.
10GB for £10: Offer ends: 27 January 2022. Subject to status and credit check. Data Plan subject to 12 month minimum term. Prices may vary during this time. 10GB plan now £10pm, usually £12pm. Data offer lost if you Mix to another plan. Offer only available on new plans. Not available with any other offers.
Your Sky Mobile services and contract: Your Sky Mobile services are for your personal use as a consumer and are separate to any other Sky services you have. A 12 month minimum term applies to your Sky Mobile service. If you end your Sky Mobile contract in your minimum term, you may have to pay us an early termination charge. You may be able to reduce this by changing data plan or removing recurring optional extras before you terminate. We may charge this, and any other one-off payment you owe us, to the card you used to pay for any upfront payment. Your cancellation rights will be sent to you with your full terms and conditions. You agree your Sky services may start during your cooling off period, you may still cancel your services within this but you'll need to pay for any services used up to that point (e.g. call costs). Your new contract for each order will be posted to your online account. Create a SkyiD to log in from sky.com. If you already have products or services from Sky Mobile, your existing contract(s) remain unchanged unless we tell you otherwise. You must activate your SIM card within 31 days of receipt. Your Sky Mobile services should be available within 24 hours of you activating the SIM card. Details about how to activate your SIM card will be sent with your SIM. Phones and other devices we supply may be locked to our network. Visit Sky Help to find out if they are and, if so, when you can unlock your device and any fees you may have to pay. Unless you have bought your device from us, please ensure your device is unlocked before you activate your Sky SIM. It can take several days for your current network to do this. If you activate your SIM when your device is locked, you will not be able to use calls and texts with Sky Mobile. If you have purchased a ‘Like New’ phone, it comes with a 12 month Sky warranty against faults arising in the first 12 months from the date of purchase. For more information, including how to report a fault, see our help article on Sky Mobile warranty information. If 'roam assist' or 'dial assist' are enabled on your device (see your settings), please carefully check the number you're calling to avoid making an international call by mistake. UK numbers should start 0044 or +44 (not 0046 or +46). As this is a mobile service, it may not be available everywhere in the UK and in some places it is only available at certain times. Several factors could impact your coverage, for example, weather and geographic conditions or your location. You can check your predicted network coverage in your area using our Coverage Checker. Unfortunately, there may be some rare occasions where our services will not work for you whilst you are abroad. You can check your current service availability in a particular destination before you travel by contacting us on 03442 414141. Wi-Fi calling is not currently supported outside the UK. Please take care when using Sky Mobile services close to borders as you might pick up another network. You can stop this by changing the settings on your device so it selects 'National roaming only' or the 'Sky' network in the data roaming settings. Beware of automatic uncontrolled data roaming and downloads. You can switch off data roaming in your device settings. Use Wi-Fi calling to make/send and receive calls and texts over a wireless internet connection (for example, home broadband). If you make an emergency call using Wi-Fi calling (999), we’ll use a normal mobile network first. If there's no signal, we’ll try using Wi-Fi but the emergency services can’t identify your location automatically so you will need to tell them where you are. Wi-Fi calling will not work if the broadband connection fails or it loses power. You should keep a fixed line for emergency calls and never rely solely on Wi-Fi calling for these (only use Wi-Fi calling as a last resort). Please take a look at the Help section on sky.com for more information about Wi-Fi calling. Unused data will be rolled over into your piggybank at the end of each billing period. You can choose to redeem this in increments of 1GB. Accumulated data expires after 3 years. For security reasons SIM Cards may be replaced from time to time. If this happens we will tell you in advance and send a replacement. Once your Sky Mobile services are active, it may take up to 24 hours to enable access to Sky+ recordings on your mobile. Downloads are not available via 3G or 4G. Sky+ and Sky Go apps required to access Sky+ recordings on your mobile.
Paying for your services: We will bill you monthly in advance for all your data plan(s) and any recurring optional extras you have. Other charges, such as add-ons or non-inclusive call/text charges will be billed in arrears. Any offers will be shown on your statement. You are responsible for all activity using your services unless you tell us someone is not authorised to use them before charges are incurred. You can view your bill at least 3 days before your monthly payment due date, make payments and manage your account through sky.com. Your Sky Mobile bill will be separate to your bill for any other Sky services. Prices may increase and services may vary, including during your minimum term. If we increase your monthly subscription price you may cancel your subscription without early termination charge. Other prices and services may also vary. We will let you know about any material changes before we make them. Details of call rates and optional charges can be found on sky.com. The access charge for calls to 0845, 0870 and other 'service numbers' is 45p a minute. Unlimited Calls and Texts gives you inclusive calls and texts to UK landlines (01, 02 and 03) and UK mobile numbers (07). Excludes Channel Islands, Isle of Man, indirect access and 070/076 numbers. This is subject to our acceptable and fair use policies. With our International Saver, you get discounted rates for calls and texts to over 60 popular international destinations (to both landline and mobile numbers). See our tariff guide for full details. Recurring optional extras (Unlimited Calls and Texts and the International Saver) stay on your account each month until cancelled. Please take a look at our tariff guide to see how much non-inclusive calls you make or texts you send will cost you, including our roaming rates. You can also see how much it will cost you to use our call forwarding service. For your protection, some spend limits apply to each SIM card on your account. If you have multiple SIMs, higher total charges may be incurred. You can manage the spend on your Sky Mobile account via sky.com. We will send you confirmation of your Direct Debit agreement separately.
Roll: Redeem data in 1GB increments. Use within 3 years.
Swap: You will need to enter into a new loan agreement for the new phone and your monthly costs may be higher. You may not Swap within the first 31 days of your contract. Subject to status and credit check. 36 month interest free loan required for Swap24. 24 month interest free loan required for Swap12. Data Plan required for duration of Swap plan, subject to a minimum term of 12 months. Sky will buy the old Sky phone and credit your account with proceeds. Loan (if taken) must be paid in full to Swap. You are responsible for paying any outstanding balance once the swap credit has been applied. Phone condition criteria and market value adjustment may apply. Terms apply. 18+. See sky.com/swaphelp for details.
Mix: 12-month minimum term. Downgrades effective from the following month.
Text to Switch: Text your current provider with PAC to 65075 to keep your existing no. or STAC to 75075 to leave without it. Code provided within 60 seconds. Code must be given to gaining provider to start switching process. See provider website for info.
Unlimited Calls and Texts: Inclusive calls to standard UK landlines (01, 02, &03) and inclusive texts to standard UK mobile numbers (07). Subject to our acceptable use policy at sky.com/mobileterms
Watch: UK only. Requires an active airtime plan with minimum 50MB data available. Streaming adverts prior to and within on demand content, and watching ads within some Sky Apps may use your data allowance. See sky.com/watchmobile for more information. Content depends on Sky TV package. Compatible apps, device and software requirements at sky.com/watchmobile. Excludes downloads which require Wi-Fi.
Complaints: Information on how we deal with complaints and options for alternative dispute resolution can be found in our Complaints Code of Practice. You can also visit our How to make a complaint Help article or the Online Dispute Resolution website.
General: The personal information we have collected from you will be shared with fraud prevention agencies who will use it to prevent fraud and money laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance or employment. Read our help article to find out how your information will be used by us, as well as information on these fraud prevention agencies, and your data protection rights. Sky may use your contact details to contact you about content, products and services that we think you'd like, including for a reasonable period after you cease to be a Sky customer. By becoming a customer, you are agreeing to this unless you opt out by calling us on 03442 414141 or by changing your preferences via your online account. If you want to keep your number, you'll need a PAC code from your current provider. We may send notices to your mobile number. If you give your SIM or device to someone else, you should ensure they tell you about any notices they receive.