Keeping you connected during COVID-19
Last updated: 03/04/2020, 18:55
We know how important it is for you to stay connected. So we’re working really hard to help where we can.
And we’re doing what we can for the people who need us most too – we’re only answering calls from our vulnerable and isolated customers, those over 70 and key workers.
If you need support, go to Help at sky.com, in your MySky app or on your Sky box. But to make life easier for you, below are links to all the things you can do online.
Sky Kids: £5 per month. Requires Sky Signature £25pm. 31 days' notice to cancel. Sky Kids app: Available at no extra cost with the Sky Kids pack. UK, Ireland & the EU where eligible – see sky.com/streamintheEU. Selected content available to stream and download on demand at no extra cost via WiFi/3G/4G (charges may apply). Available on registered compatible devices (device and software requirements at www.sky.com/help) and the App Store or Google Play Store. App features vary by device. To download content you also need Sky Go Extra £5 extra a month (no extra cost with Multiscreen for Sky + customers). Downloaded content deleted from device 48 hours after viewing starts or no later than 30 days after download. You may need to re-download content if you use more than 5 devices. Compatible device and software requirements at www.sky.com/help, and the App Store or Google Play Store. App features vary by device.
Sky Signature: £25 pm with a new 18-month minimum term. Prices may change during this period. Standard price (currently £30pm) applies when not signing up to a new min term or outside of min term. Prices may change during this period. Set-up: New customers: £20; Existing Sky Q customers: £20; Existing Sky+HD customers upgrading to Sky Q: £219. Non-standard set up may cost extra. Subject to status. Upfront payment may be required. General: Selection of shows/series available & varies each month. Requires Sky box connected to broadband (min. recommended speed: SD: 3 Mb/s; HD: 8Mb/s UHD: 24Mb/s. Connect to TV using HDMI cable. Sky Q kit is loaned to you at no cost and must be returned at the end of the relevant subscription. You own the Sky dish. Prices may vary if you live in a flat. You must get any consents required (e.g. landlord's). Further terms apply.
It's easy to manage your account online
Here you’ll find all the links you need to all the things you can do online.
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See your Sky TV package
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See your bill and future bills
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Pause sports subscription/s
Stop your Sky Sports subscription until the action’s back on. And if you have a BT Sport subscription with us, you can pause that too.
Pause your subscription/s
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Get tech help
Solve problems, check your broadband speed and go faster
Get tech help
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Set up or reset your login details
Need a new SkyID? Forgot your password?
Set or re-set details
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Upgrade products and services
Add extra channels or tech to make the most of Sky
Upgrade your Sky
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See what’s on Sky TV
New shows, movies and channels coming to Sky TV
See what’s new
Your Sky TV even better
Watch around your home
With free Sky Go Extra you can watch Sky TV on three screens including your main TV. All at the same time.
Got the Sky Go app?
You don't need to do a thing. Sky Go Extra is now all yours.
Got Sky Mobile?
Watch Sky Go and use our other apps without using your data.
Your home cinema
Sky Store brings you brand new movies. On the same day they come out in cinemas. DreamWorks Animation’s Trolls World Tour premieres on Monday 6 April.
Emma, The Invisible Man and The Hunt were released in cinemas last week, and are all available in Sky Store now.
Get the magic of Disney
Disney+ will soon bring your favourite shows and movies to your Sky Q for £5.99 a month.
Fill your home with family fun
Tune in to special collections of shows, movies, music and more for you and your family to watch together. Plus the YouTube Kids app has joined Sky Q.
New channels launching
Sky History, Sky Nature and Sky Documentaries launch this spring, giving you high-quality factual shows that'll educate - and entertain.
Pause your Sports subscription
With events postponed for now, you can pause your Sky Sports subscription until the action’s back on. And if you have a BT Sport subscription with us, you can pause that too.
Your Sky Broadband, Talk and Mobile
We know how important it is for you to stay connected right now. That’s why you can rely on broadband and calls with us.
Keep connected online
Sky Broadband can handle lots of people online all day and all night. So whether you’re working from home, or educating and entertaining the kids, we’ll keep you connected. And we’ll continue to check your line’s running smoothly.
Keep in touch
Sky Talk calls to UK landlines are free for existing customers, from now until the end of April. So you can call your loved ones at any time, without worrying about the cost.
Don't worry about data
Sky Mobile customers, you now have 10GB of free data in your Piggybank. So there’s no need to worry about how much you use the internet. You can share your data across all the SIMs on your account. Calls to the NHS 111 helpline are free too.
Thank you for being with us
We’ll keep you connected to the people – and things – you love most.
Here's the legal bit
Sky Go: UK / Ireland only (plus whilst visiting the EU, see www.sky.com/streamintheEU). Streamed via broadband/3G/4G (charges may apply). Use one device at a time. Content depends on Sky TV subscription. Content available on devices varies. Some live TV programmes will be unavailable. Compatible device and software requirements at sky.com/skygodevices. ITV channels available in UK only. Selected channels and on demand content available at no extra cost depending on your Sky TV subscription.
Free Sky Talk calls: Sky Talk customers only. Free calls from your Sky Talk landline to UK landlines between 00:01 on 21/03/2020 and 23:59 on 30/04/2020. Excludes premium rate numbers, service calls and calls using call features (e.g. 1471). Acceptable Use Policy applies.UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 16ppm at any time of day, or hang up and redial. Subject to Acceptable Use Policy - see sky.com/talk
10GB Data Bonus: Available to all Sky Mobile customers. One-off 10GB data bonus added to your Sky Piggybank by 25/03/2020. Redeem data in 1GB increments. Share with up to 7 SIMs on your account. Use data within 3 years.