When you sign up to Sky Broadband there are two different ways you can get started:
If you already have an active line - an engineer won't be needed and you can connect your Sky Hub yourself on the install date.
If you don't already have an active line - an Openreach engineer will need to install your broadband service. This includes replacing a master socket if the existing one is faulty, or installing a new one if needed. It's worth noting, however, that they will not move an existing socket.
Our Fibre network is constantly being expanded and upgraded. In the meantime you can take advantage of our Sky Broadband Essential package.
If you're with BT, TalkTalk, EE, Vodafone or Plusnet; we'll contact your provider for you.
If you're a Virgin Media customer, you'll need to contact them to cancel your services once your Sky Broadband is active.
All our broadband services are inclusive of landline rental and Sky Pay As You Talk (£0pm) as standard.
When you join Sky, you will be sent a new compatible Sky Hub, which allows you to check your speeds and connected devices online or through the My Sky app.
It also allows our tech team to carry out checks if there are any problems with your service.
If you're a Sky Q customer with Sky TV, the Sky Q Hub cleverly turns your Sky Q TV boxes into handy Wi-Fi hotspots, improving speeds and coverage around your home.
Yes. In most cases you can keep your current phone number.
We'll let you know if you we need to provide you with a new number when your place an order for Sky Broadband.
If you already have an active service, you'll be happy to know that Sky will take over the line at no extra cost.
We know that having a reliable connection is very important to you - and with Sky Broadband Boost we ensure that your connection is top notch and hassle-free. That means that:
You get engineer visits at a time that suits you - even in the evenings or at weekends - at no extra cost.
We'll run daily checks on your line. If it's not up to scratch, we'll text you to let you know we're fixing it fast.
If your broadband drops out and you're a Sky Mobile customer, we'll put 2GB in your Sky Mobile Piggybank.
You can control your family's screen time with Sky Broadband Buddy.
We will check your line every night between 12-3am.
If we detect any speed or stability issues, we'll run a line test and raise a fault so you don't need to.
This means your internet may drop out for around 90 seconds, but only if we detect any speed or stability issues.
Sky Broadband Buddy is a feature of Sky Broadband Boost, a product only available to customers with Sky Broadband Essential or Sky Broadband Superfast.
You will need an active Sky Broadband and Boost service to activate the app.
You can, however, add Sky Broadband Boost at any point - it will mean that your Sky Broadband package will be recontracted.
Sky Broadband Buddy works with our most up-to-date hubs. If you take Sky Broadband Boost and find that your current router isn't compatible, we'll provide a new router free of charge.
You can use Sky Broadband Buddy to manage an unlimited number of devices.
Yes. Sky is consistently ranked as the best broadband provider, including in the Ofcom Complaints Report January 2019.
Sky also received the fewest complaints per 100,000 customers measured by Ofcom in its latest Telecoms and Pay TV Complaints Report, comparing Sky, BT, EE, Plusnet, TalkTalk, Vodafone, Post Office and Virgin Media.