Setting up your Sky Broadband

Setting up your Sky Broadband

Setting up your broadband and wireless kit is easy. Our Switch Squad will transfer your service over, all you need to do is follow the steps below.

What's next?

  • Once you have placed your order, it's really simple to get online:

  • 1. Order confirmation

    Once you have ordered Sky Broadband or Fibre we'll write to you to confirm your activation date.

  • 2. Track your order

    Find out when your Sky Broadband or Fibre will be activated by using our Order Tracking service.

    Track your order

  • 3. Set-up your Sky Hub

    On activation day, follow the simple set-up guide that comes with your Sky Hub or visit the link below. This should only take a matter of minutes.

    Setting up your Sky Hub

Sky Switch Squad

Switching your existing service to Sky is easy and hassle-free with our dedicated Switch Squad - if you're a BT, TalkTalk, EE, Plusnet or Vodafone customer, the Switch Squad will deal with your current provider so you don't have to. If you're switching from Virgin Media, you'll need to contact them directly.

When the switch is made, most customers will only be without broadband for a matter of minutes. Plus, you could keep your existing phone number and bring your emails with you.

When it comes to great entertainment and great kit, we’ve got it covered.

Sky Q 2TB Virgin
Sky Atlantic

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Store up to 1000 hours 500 hours
Record and watch shows 6 shows and watch a 7th 6 shows and watch a 7th
Ultra HD on Sky Cinema and Sky Sports

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Split screen for live sports

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Stream live TV and On Demand to a tablet 3G/4G and Wi-Fi Wi-Fi only
Best box provided with any TV Bundle

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Sky Broadband Tech Team

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Dedicated Switch Squad

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Boost Sky Broadband Wi-Fi within your home*

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Sky Talk Shield for blocking calls

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Comparison based on Sky Q 2TB box and Virgin V5 box.
* Sky Broadband and Fibre turn Sky Q boxes into Wi-Fi hotspots, improving Wi-Fi speed and coverage around your home. Sky Q Wi-Fi hotspots: can improve speed and coverage in hard to reach areas of your home compared with using a Sky Q router alone. Your wireless speeds cannot exceed the fixed line speed coming into your home.

Easy as 1, 2, 3...

 

Switching your existing service from BT, EE, TalkTalk, Plusnet or Vodafone

 

1
Order
Place your order with Sky. We'll talk to your current provider to cancel your contract so you don't have to.
2
Switch
Around two weeks after you've ordered, your Broadband and Talk will be switched from your current provider to Sky.
3
Activate
All you need to do now is connect your Sky Hub - you should only be without service for a matter of minutes.

 

Switching from Virgin Media

 

1
Order
Place your order with Sky. We'll switch on an inactive line (if you have one) or if you don't, organise an engineer appointment to install a new Sky phone line.
2
Switch
Look out for a text message from us to remind you about your appointment a couple of days before.
3
Cancel
You'll need to contact Virgin Media directly to cancel their services. To help avoid loss of service, it's best to let Virgin know your confirmed Sky activation date so they can cancel their service as close to your new activation date as possible.


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Compare Sky Talk

Choose from our range of Sky Talk packages.

Sky Pay as you Talk comes as standard when you buy Sky Broadband or Fibre, you'll only ever be charged for the calls you make. If you're a chatterbox, one of these other packages might be more suitable.

Evenings & Weekends Extra
Catch up with those who matter most with inclusive calls to UK mobile and landline numbers at evenings and weekends.
Anytime Extra
Enjoy unlimited inclusive calls to UK mobile and landline numbers with Sky Talk Anytime Extra.
International Extra
Keep in touch with unlimited inclusive calls to UK mobile and landline numbers, plus calls to 50 worldwide destinations.

Sky Line Rental

Do you have an active phone line?
You can still get Sky Line Rental if you already have an active phone line, plus you could keep your existing number.
Don't have an active phone line?
Sky can install a new phone line if you don't have an active line or if it is not compatible with Sky.
Find out more
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Looking to add Sky Broadband or Fibre?

Take a peek at our Sky Broadband and Fibre packages to find the one that's right for you.

Compare broadband

Sky Network and selected Fibre areas only.

Here's the legal bit

Incredibles 2 © 2018 Disney/Pixar. All Rights Reserved.

Sky Hub: Inclusive for new Sky Broadband customers. Range may be affected by home environment. Speeds vary significantly with location.

  • Offers

    Sky Black Friday Bundle: Get a free 43" UHD LG TV when you enter or recontract to an 18-month contract for the Black Friday Bundle at £55 a month for 18 months. The Black Friday Bundle includes: Sky Entertainment: £20, Ultimate on Demand: £10, Q Experience with 2TB STB: £10 (plus upfront fee of £75), Cinema: £10 and HD £5 with a new 18-month minimum term. £10 one-off fee for existing customers. Standard price of £25pm applies to Sky Entertainment, standard price of £18 applies to Sky Cinema and standard price of £12 applies to Q Experience with 2TB STB thereafter. For existing customers, any current offers on your account may be removed to on products/services in order to qualify for the offer. Offer only applies to LG TV model number: 43UK6200 or 43UK6300. Upon activation of the Sky products/services, Sky customers will be sent an e-mail to the registered e-mail address on the Sky account in which to redeem the LG TV. You must remain an active subscriber to qualify. Offer code must be redeemed within 90 days upon receipt of redemption e-mail. The delivery is usually within 10-15 working days after activation/installation however may take up to 40 working days from the date of redemption based on when redemption occurs. All offer codes are one-time use only. To redeem offer, TV must be purchased from Sky. Only limited stock of free TVs available on a first come, first serve basis, while stocks last. £9.95 delivery charge applies. Offer ends 30 November 2018. Damages/Dead on arrival: Upon receipt of your TV, you have 5 working days to report any damage to Sky. Any issues after the 5 working days, please contact LG In Warranty Services. Details will be available with the delivered TV. You must return the original TV in its original TV box before a replacement can be dispatched. Should you require a replacement TV due to damage on arrival you must provide the damaged TV in its original packaging to our delivery partners.

    3 month free Spotify Premium offer: Available for new and existing Sky TV customers. Not available to existing Spotify Premium subscribers, Premium for Family subscribers, or if you have previously enrolled in a Spotify Offer. Spotify access through Sky Q box and other devices, Spotify app not available on Sky+ boxes. New customers: add Spotify Premium after you've completed your Sky Entertainment order. Spotify Premium usually £9.99 a month. Offer entitles you access to the Spotify Premium Service (as defined in the Spotify Terms and Conditions of Use) for a period of 3 months depending on your eligibility. If you decide that you do not want to pay for the Spotify Premium Service after the Offer Period, you must terminate your Spotify Premium Service by the end of the Offer Period. You may only use this Offer once.

    £18 Sky Broadband Unlimited for 18 months: Available to new Sky Broadband customers and new and existing TV customers taking new 18 month subscription for Sky Broadband Unlimited, Sky Talk and Sky Line Rental. New 18 month contracts for Sky Broadband Unlimited, Sky Talk, Sky Line Rental required. After 18 months, you will pay the standard monthly price (currently £30).

    £25 Sky Fibre Unlimited for 18 months: Sky Fibre areas only. Speeds vary significantly by location. Subject to status. Available to new Sky Broadband customers and new and existing TV customers taking new 18 month subscription for Sky Fibre Unlimited, Sky Talk and Sky Line Rental. New 18 month contracts for Sky Fibre Unlimited, Sky Talk, Sky Line Rental required. After 18 months, you will pay the standard monthly price (currently £38.99pm). Offer ends 6/12/2018.

    £30 Sky Fibre Max for 18 months: Sky Fibre areas only. Speeds vary significantly by location. Subject to status. Available to new Sky Broadband customers and new and existing TV customers taking new 18 month subscription for Sky Fibre Max, Sky Talk and Sky Line Rental. New 18 month contracts for Sky Fibre Max, Sky Talk, Sky Line Rental required. After 18 months, you will pay the standard monthly price (currently £43.99pm).

    Sky Entertainment and Sky Broadband Unlimited offer: Available to new and existing Sky TV customers taking Sky Broadband Unlimited with Sky TV. New 18 month contracts for Sky Broadband Unlimited, Sky Talk, Sky Line Rental required. After 18 months, you will pay the standard monthly price (currently £30pm). Sky Entertainment £15pm for an 18 month minimum term, £25pm thereafter.

    Sky Entertainment and Sky Fibre Max offer: Available to new and existing Sky TV customers taking Sky Fibre Max with Sky TV. Offer available to new Sky Broadband customers only. New 18 month contracts for Sky Fibre Max, Sky Talk, Sky Line Rental required. Sky Fibre areas only. Subject to status. After 18 months, you will pay the standard monthly price (currently £43.99pm). Sky Entertainment £15pm for an 18 month minimum term, £25pm thereafter.

    Sky Mobile Black Friday offer: Subject to status, credit check & availability of devices. This offer isn't available with any other offers. £10 per month (pm) applies for duration of 30-month interest free loan for iPhone 6 and iPhone SE or 48-month interest free loan for iPad (cellular) required. Data plan required for duration of Swap plan, subject to 12-month minimum term. Option available to buy device without a loan. See sky.com/swaphelp 18+. iPhone 6, iPhone SE or iPad at £10 pm includes £6 pm Data plan with double data promotion at 2GB per month (usually 1GB data), and Unlimited Calls & Texts for Sky TV customers. Direct Debit required. Free Unlimited Calls & Texts: Will end on cancellation of TV subscription & standard published prices will apply (currently £10 pm). Inclusive calls & texts to standard UK landlines (01, 02, 03) and standard UK mobile numbers (07). Subject to our acceptable and fair use policies at sky.com/mobileterms. Sky TV: new 18-month minimum term from £22 per month plus £20 set-up cost. Roll: Redeem in 1GB increments. Double Data offer on 1GB plan available until 11.59pm on 29 November 2018: You will get Double Data (2GB) for the duration of your plan. You will lose your Double Data if you leave the plan.

  • Sky Broadband

    Super Reliable: As measured by Ofcom comparing Sky, Plusnet, TalkTalk and EE’s up to 38Mb Fibre Package in its latest UK fixed-line broadband performance report (Nov 2016). Ofcom excludes Wi-Fi performance, which varies by device, home environment and ISP.

    Sky Broadband and Sky Broadband Unlimited in Sky Network Area: Average download speeds of 11Mbps. Average upload speeds of 0.8Mb. Existing customer set-up free for Sky Broadband 12GB and Unlimited. Monthly usage caps: Sky Broadband 12GB - 12GB.

    Sky Fibre, Sky Fibre Unlimited & Sky Fibre Max: Availability subject to location and survey. £50 standard fibre activation fee. Average download speeds: Sky Fibre and Sky Fibre Unlimited - 36Mb; Sky Fibre Max - 63Mb. Average upload speeds: Sky Fibre and Sky Fibre Unlimited - 9Mb; Sky Fibre Max - 18Mb. Speeds vary by location. Sky Fibre monthly usage - 25GB.

    Speed Guarantee for new Fibre Max customers New Fibre Max customers only. Speeds vary by location. Line speed (also known as sync speed) is the max. download speed a line can support, measured to the router. Actual speeds may be lower. Speed check must be done using sky.com/mybroadband. Data from third party speed checkers will not be accepted. Guarantee valid for the first 30 days and must be claimed in this time. Further terms apply. See www.sky.com/speedguaranteehelp for details.

    Sky Broadband general: £9.95 router delivery charge applies. Speeds vary significantly by location. New 18 month minimum subscriptions for Sky Fibre, Sky Fibre Max Sky Talk & Line Rental. Separate contracts apply to Sky TV, Sky Broadband/Fibre and Sky Talk. No traffic management policy for Sky Broadband Unlimited, Sky Fibre and Sky Fibre Unlimited in the home. External factors such as internet congestion can affect speed.See sky.com/shop/terms-conditions/broadband for more details and our Usage Policies. McAfee Free Trial: Sky Broadband 12GB - 3 months; Unlimited, Sky Fibre and Sky Fibre Unlimited & Sky Fibre Max - 12 months, then £3 pm unless you contact us to unsubscribe.

    Sky Hub: Inclusive for new Sky Broadband customers. £69 for existing Sky Broadband customers. £9.95 router delivery charge applies. Range may be affected by home environment.  

    Best performing major broadband & talk provider: Sky received the fewest complaints per 100,000 customers measured by Ofcom comparing Sky, BT, EE, Plusnet, TalkTalk and Virgin Media fixed broadband in its latest Telecoms and Pay TV Complaints Report (April 2018).

    Sky subscribes to Ofcom's Voluntary Code of Practice on broadband speeds.

  • Sky Talk

    Sky Talk: 18 month minimum term applies to new Sky Talk customers and to existing customers taking up Sky Line Rental. Compatible line required otherwise £20 connection charge may apply. Sky Talk is only available to customers paying by Direct Debit/continuous credit card mandate. Calls only packages not available to BT line rental customers with BT Basics or if outgoing calls are barred. Sky Line Rental required (£18.99 per month). Read our Codes of Practice for sales and marketing and premium rate/NTS services.

    Sky Talk Evenings and Weekends Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 14.65ppm at any time of day, or hang up and redial. Inclusive calls to 0845 and 0870 numbers last up to an hour, after which Sky's Access Charge (13ppm) and the owning operator's Service Charge applies or you can hang up and redial. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 19.35p per minute during the day and 17p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. Subject to Acceptable Use Policy - see sky.com/talk

    Sky Talk Anytime Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 14.65ppm at any time of day, or hang up and redial. Inclusive calls to 0845 and 0870 numbers last up to an hour, after which Sky's Access Charge (13ppm) and the owning operator's Service Charge applies or you can hang up and redial. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 19.35p per minute during the day and 17p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. A flat charge of 2p per minute applies to geographic landline calls to Austria, Australia, Belgium, Canada, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Irish Republic, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Spain, Sweden, Switzerland and USA (also includes calls to mobiles in Canada and USA) irrespective of the length of the call. A 22p connection fee applies to all international calls. Subject to Acceptable Use Policy - see  sky.com/talk

    Sky Talk International Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 14.65ppm at any time of day, or hang up and redial. Inclusive calls to 0845 and 0870 numbers last up to an hour, after which Sky's Access Charge (13ppm) and the owning operator's Service Charge applies, or you can hang up and redial. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 19.35p per minute during the day and 17p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. Inclusive international geographic landline calls to Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Canary Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Irish Republic, Israel, Italy, Jamaica, Japan, Latvia, Lithuania, Luxembourg, Madeira, Malaysia, Netherlands, New Zealand, Norway, Pakistan, Poland, Portugal, Romania, Russian Federation, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, USA (also includes calls to mobiles in Canada, Hong Kong and USA). Inclusive calls to 50 popular destinations last up to an hour after which standard Sky international rates apply, or you can hang up and redial. A 22p connection fee applies to all non-inclusive international calls. Subject to Acceptable Use Policy - see sky.com/talk

  • General and further terms

    Subject to status. Upfront payment may be required. Prices may go up during your subscription. Non-standard set-up may cost extra. Weekend set-up £15 extra. Prices may vary if you live in a flat. Sky functionality requires two satellite feeds. You must get any consents required (e.g. landlord's).

    UK, Channel Islands & Isle of Man residential customers only. These offers are not available with any other offers. Further terms apply. Correct at 16 November 2018.

    Calls to Sky for non-Sky Talk customers cost 7p per minute plus your provider's access charge. Calls to 080 numbers are free. Calls to non-inclusive service numbers on a Sky Talk tariff will be charged 13p per minute access charge and a service charge from the owning operator.

    Contact us if you wish to cancel during your cooling off period.

    Read the full text of our customer contracts.

  • Copyrights

    Game of Thrones® ©2016 Home Box Office, Inc. All rights reserved. HBO® and all related programs are the property of Home Box Office, Inc. © 2018 Sony Pictures Television Inc. and CBS Studios, Inc. All Rights Reserved. © ABC Studios. © Warner Bros. Entertainment Inc. Ray Donovan © 2018 Showtime Networks Inc. and Showtime Digital Inc. All rights reserved. Kidding © 2018 Showtime Networks Inc. All Rights Reserved. Showtime is a registered trademark of Showtime Networks Inc., a CBS Company. Kidding © Showtime Networks Inc. All Rights Reserved. Das Boot © Nik Konietzny / Stephan Rabold / Bavaria Fiction GmbH, 2018 – All Rights Reserved; © Shutterstock. National Geographic. The Walking Dead © 2017 AMC Film Holdings LLC. All rights reserved.© 2018 Showtime Networks Inc. All rights reserved. ©2016 Narcos 2 Productions LLC. All Rights Reserved. All Rights Reserved Nickelodeon: © 2017 Viacom International Media Networks. All rights reserved.

     

    The F1 logo, F1, FORMULA 1, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX and related marks are trade marks of Formula One Licensing BV, a Formula One group company. All rights reserved. © 2017 Twentieth Century Fox Film Corporation. All rights reserved. © 2018 Warner Bros. Ent. All Rights Reserved. © 2017 Interactivecorps Film, LLC. All Rights Reserved. © 2017 Focus Features LLC. All Rights Reserved. © 2018 & TM Lucasfilm Ltd. © Marvel Studios 2018. © 2017 Columbia Pictures Industries, Inc. All Rights Reserved. © 2018 Warner Bros. Ent. All Rights Reserved and ©The LEGO Group™. © 2017 Twentieth Century Fox Film Corporation and TSG Entertainment Finance LLC. All rights reserved. © 2018 Warner Bros. Ent. All rights reserved. TM & © DC Comics. © 2017 Alcon Entertainment, LLC. All Rights Reserved. © 2017 Focus Features LLC. All Rights Reserved.