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The engineer will carry out all work required to ensure the service is up-and-running. This includes replacing a master socket if the existing one is faulty, or installing a new one if none exist. It's worth noting, however, that they will not move an existing socket.
No. You'll need to use your Sky Hub. This allows us to provide an online broadband health check, which gives you updates on the speed you're receiving and the devices connected to your Wi-Fi. It also enables both you and our tech team to carry out checks if there's a problem with your service.
The Sky Q Hub is our best ever hub. If you're a Sky Q customer with Sky Broadband or Sky Fibre, the Sky Q Hub turns your Sky Q TV boxes into Wi-Fi hotspots, improving speed and coverage around your home.
Sky also received the fewest complaints per 100,000 customers measured by Ofcom in its latest Telecoms and Pay TV Complaints Report, comparing Sky, BT, EE, Plusnet, TalkTalk, Vodafone, Post Office and Virgin Media.
WiFi Guarantee: Claim anytime during 18 months min term. Refund on Boost subscription (£5 per month) paid during current min term up to date of claim. One claim per address. Claim only valid using Sky router and booster(s). See sky.com/Guarantee. Further terms apply.
“Our Best ever price”: Based on lowest price for Sky Entertainment, Broadband Superfast and Sky Talk Anytime
New 18 month minimum terms and separate contracts for Sky Broadband, Sky Talk and Sky Broadband Boost. Standard prices apply after 18 months (currently £25pm for Sky Broadband Essential; £32pm for Sky Broadband Superfast; £44 for Sky Broadband Ultrafast 1; £54 for Sky Broadband Ultrafast 2; £0-£12pm Sky Talk; and £5pm for Sky Broadband Boost).
Sky Broadband Essential: Available in Sky Network Areas only. Set up fee: £0 for new to Sky Broadband customers, £10 for existing Sky Broadband & Sky TV customers adding Sky Broadband Essential.Average download speed: 11Mbps. Average upload speed: 0.8Mb.
Sky Broadband Superfast: Available in Sky Fibre Areas only. Set up fee: £0 for new to Sky Broadband customers, £10 for existing Sky Fibre & Sky TV customers adding Sky Broadband Superfast, or £50 for existing non-Sky Fibre customers adding Sky Broadband Superfast.Average download speed:59Mb. Average upload speed: 16Mb. Speeds vary by location. You will receive the fastest Sky Fibre service available in your area.
Sky Broadband Boost: Available to Sky Broadband Essential, Superfast or Ultrafast customers only. Remote line monitoring may involve up to 90 second daily outage. Sky Broadband Buddy app requires activation. Includes waiving surcharge for evening and weekend engineer visits. Sky Mobile customers will receive 2GB of data credited to their Sky Piggybank for each full outage of 30 mins or longer capped at three credits per calendar month and 18 credits in any 18 month period (allow 24 hours for credit to be applied).
Sky Broadband Ultrafast: Available in Ultrafast Areas only (approx. 10% of UK properties): Speeds vary by location. Guaranteed download speeds of 100Mb: If your download speed falls below 100Mb for three consecutive days, you can exit your Sky Broadband and Talk contracts without early termination charges. Speed check must be done using sky.com/mybroadband. Further terms apply.
Sky Broadband Buddy: Sky Broadband Buddy app requires Sky Broadband Essential, Superfact or Ultrafast and Sky Broadband Boost. Sky Broadband Buddy app required on compatible iOS or Android devices (see sky.com/buddy for software and device requirements). Sky recommends that all devices connected to the internet are protected with anti-virus software at all times.
Speed Guarantee for Sky Broadband Superfast customers: Based on throughput speed. If the download speed to your Sky Hub drops below your Guaranteed Minimum Download Speed within the first 30 days of your service, we will give you your money back. Actual speeds may be lower. Speed check must be done using sky.com/speedguaranteehelp for more information.
Best performing major provider: Sky received the joint fewest complaints per 100,000 customers measured by Ofcom comparing Sky, Post Office, BT, EE, Plusnet, TalkTalk, Vodafone and Virgin Media fixed for fixed broadband only (excludes landline) in its latest Telecoms and Pay TV Complaints Report (published 23 July 2019).
Sky Broadband general: £9.95 router delivery charge applies. Speeds vary significantly by location. External factors such as internet congestion and home wiring can affect speed. Wi-Fi speeds vary by device and home entertainment. No traffic management policy for Sky Broadband. See sky.com/shop/terms-conditions/broadband for more details and our Usage Policies.
Sky subscribes to Ofcom's Voluntary Code of Practice on broadband speeds.
Sky Talk: 18 month minimum term applies to new Sky Talk customers and to existing customers taking up Sky Line Rental. Compatible line required otherwise £20 connection charge may apply. Sky Talk is only available to customers paying by Direct Debit/continuous credit card mandate. Calls only packages not available to BT line rental customers with BT Basics or if outgoing calls are barred. Sky Line Rental required (£18.99 per month). Read our Codes of Practice for sales and marketing and premium rate/NTS services.
Sky Talk Evenings and Weekends Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 15.5ppm at any time of day, or hang up and redial. Calls to 0845 and 0870 numbers are subject to Sky's Access Charge of 15ppm and the owning operator's Service Charge. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 19.35p per minute during the day and 18p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. Subject to Acceptable Use Policy - see sky.com/talk
Sky Talk Anytime Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 15.5ppm at any time of day, or hang up and redial. Calls to 0845 and 0870 numbers are subject to Sky's Access Charge of 15ppm and the owning operator's Service Charge. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 19.35p per minute during the day and 18p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. A flat charge of 2p per minute applies to geographic landline calls to Austria, Australia, Belgium, Canada, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Irish Republic, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Spain, Sweden, Switzerland and USA (also includes calls to mobiles in Canada and USA) irrespective of the length of the call. A 23p connection fee applies to all international calls. Subject to Acceptable Use Policy - see sky.com/talk
Sky Talk International Extra: UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 15.5ppm at any time of day, or hang up and redial. Calls to 0845 and 0870 numbers are subject to Sky's Access Charge of 15ppm and the owning operator's Service Charge. Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 19.35p per minute during the day and 18p per minute during the evening, or hang up and redial. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. Inclusive international geographic landline calls to Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Canary Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Irish Republic, Israel, Italy, Jamaica, Japan, Latvia, Lithuania, Luxembourg, Madeira, Malaysia, Netherlands, New Zealand, Norway, Pakistan, Poland, Portugal, Romania, Russian Federation, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, USA (also includes calls to mobiles in Canada, Hong Kong and USA). Inclusive calls to 50 popular destinations last up to an hour after which standard Sky international rates apply, or you can hang up and redial. A 23p connection fee applies to all non-inclusive international calls. Subject to Acceptable Use Policy - see sky.com/talk
HD channels received depend on your Sky TV/HD subscription. BBC HD Channels, ITV HD (England & Wales only), Channel 4 HD, NHK World HD and RT HD are available without subscription.
Sky Entertainment: £22 per month (pm) with a new 18 month minimum term. Standard price applies when not signing up to a new minimum term or outside of minimum term. Standard price: currently £27pm.
Sky TV Subscription: From £22pm. Sky Box Office and Sky Store costs extra. Sky News and Pick TV are available without subscription; Pick TV, Channel 4, Channel 5, 5 USA and 5* require a viewing card. Sky box and set-up required.
Sky Sports: Sky Sports channels available in 1, 2 or 3 channels or get all channels with the Complete Sports Pack. From £18 - £30 extra per month. Content depends on channels chosen. If you have 1, 2 or 3 channel, you may swap the channels once every 31 days. 31 days' notice to cancel. Main Event channel is a bonus channel showing live content from the other Sky Sports channels at the same time as it is available on such channels. Only available with the Complete Sports Pack.
If you subscribed to both Sky Sports and Sky Cinema prior to 18 July 2017, any change to your Sky TV subscription or current sports package will result in a price increase on your Sky Cinema subscription.
Sky Sports in HD: Included as standard with any Sky Sports pack.
Sky Sports or Cinema on a contract: Requires new minimum term on your Sky TV subscription. You must keep Sky Sports for the duration of your minimum term, unless you also add Sky Cinema on a contract, in which case your contract will end and you will enter a new contract for all your TV services (Sky TV, Sports and Cinema).
Sky Cinema comparison: Comparison against online movie subscription services without Sky Cinema using top 100 from UK box office over 12 months. See sky.com/blockbusters
Sky Q experience: Provides same Sky TV channels as main Sky TV subscription on another box. To receive Sky HD channels on your Sky Q experience box you need a Sky HD box and the HD pack. If you have home broadband, your Internet-enabled Sky boxes must be connected to your router if we’ve provided the equipment you need to connect (E.g. an On Demand connector). Sky Q experience includes Sky Go Extra at no extra cost. Sky Go terms apply.
Smart Series Link: Records your chosen series then the next and subsequent series in order. Unavailable on some older Sky HD boxes.
Remote Record / Series Link: Use sky.com or a compatible device. Requests require up to 30 minutes notice before start of programme. Series Link for compatible Sky+HD and Sky Q boxes only.
Dolby Digital 5.1: Available on many programmes. Compatible home cinema system required.
Sky Kids app: Available at no extra cost with the Sky Kids pack. UK, Ireland & the EU where eligible - see sky.com/streamintheEU. Selected content available to stream and download on demand at no extra cost via 3G/4G/Wi-Fi (charges may apply). To download content you also need Sky Multiscreen, Sky Q experience, or Sky Go Extra (£5 extra a month). Available on registered compatible devices. Downloaded content deleted from device 48 hours after viewing starts or no later than 30 days after download. Compatible device and software requirements at sky.com/help, and the App Store or Google Play Store. App features vary by device.
Ultimate On Demand: Ultimate On Demand for £12 per month (pm) with Sky Entertainment Pack for £22pm. Standard price for Sky Entertainment applies when not signing up to a new minimum term or outside of minimum term: £27 pm.
On Demand: Available to Sky TV customers with black Sky+ or Sky Q box connected to broadband (minimum recommended speed 3Mbps), On Demand self set-up using built in Wi-Fi or own cable. Downloads count towards any usage caps and may expire from your Planner. Content depends on your Sky TV/HD subscription. 3D: 3DTV and activation required. Sky Store costs extra. Sky Cinema or Sky Sports subscription required for Sky Cinema or Sky Sports. Sky subscribers without Sky TV can access BBC iPlayer, ITV Player and All 4 catch up content. Downloadable HD content takes longer to start viewing.
Sky Box Office: Sky Box Office content costs extra. Pay per view charges apply.
Box Sets: Selection of shows/series available varies each month. Downloadable HD content takes longer to start viewing. Box Sets or Ultimate On Demand pack required for Sky Box Sets. Box Sets and HD packs or Ultimate On Demand required to watch box sets in HD.
Sky Store: On your Sky box: For Sky TV customers with black Sky+ or Sky Q box connected to broadband. Buy & Keep unavailable on some older boxes - see sky.com/boxcompatibility. Requires On Demand self set-up using built-in Wi-Fi or own cable or On Demand connector (£21.95 – limits apply). Downloads take several minutes or longer to start viewing if speed less than 8Mbps (HD) or 3Mbps (SD). Sky subscription needed for ongoing access to downloaded copy. On skystore.com: Requires connected compatible device and software (see skystore.com/help). Register up to 4 devices; a title can be streamed to 1 (rent) or 2 (Buy & Keep) at a time. Min required speed for streaming 3Mbps (SD) or 8Mbps (HD). HD option not available when renting and is not supported for Buy & Keep on some devices/set-ups. Rentals can’t be downloaded. Buy & Keep downloads unavailable on NOW TV, Roku and YouView boxes. General: Rent from £2.99-£9.99. Buy & Keep from £7.99-£13.99. Downloading and streaming count towards any usage caps. Buy & Keep DVD delivery usually within 5 working days from official DVD release date.
Sky Go: Sky TV customers only. Selected live channels and on demand content available in line with your Sky TV subscription at no extra cost. UK, Ireland & the EU where eligible - see sky.com/streamintheEU. Streamed via broadband/3G/4G/Wi-Fi (charges may apply). Available on registered compatible devices (content may vary). Some live TV programmes will be unavailable (visit go.sky.com). See compatible device and software requirements.
Sky Go Extra: Sky TV customers only. No extra cost with Sky Q experience, otherwise £5 extra a month. Allow up to 24 hours for your account to be activated. 31 days' notice to cancel. Concurrent online viewing on 2 devices. Download selected Sky Go content in the UK, Ireland & the EU where eligible - see sky.com/streamintheEU - via Wi-Fi. Content depends on your Sky TV package. Cinema/Sports Pack(s) required to download movies/sports. 2 downloads per programme. Content deleted from device 48 hours after viewing starts or no later than 30 days after download.
18 month minimum terms. Sky Q TV subscription: Sky Entertainment £22 per month (pm); Prices may go up during your contract.
All Sky Q kit is loaned to you at no cost and must be returned at the end of your relevant subscription. Sky Q 1TB box: 700GB personal storage. Sky Q 2TB box: 1.7TB personal storage. 300GB storage reserved by Sky.
18 month minimum term. Sky Q experience subscription: £13 extra pm. Sky Q experience subscription required to: 1) Watch TV around the home on tablets or TVs. The ability to watch on an additional TV screen comes at a cost of £50 per additional TV (Additional TV Viewing Fee).
For optimal network performance we recommended connecting no more than four Sky Q Mini boxes. Content from up to two Sky Q Mini boxes can be watched concurrently. In home: watch recordings included in your Sky Q channel pack and most free to air channels. See sky.com/skyqchannels for more information; 2) Pause on one screen and continue on another; 3) Take recordings with you to watch offline. Save selected recordings from last 90 days from the main Sky Q box or download on demand programmes to compatible tablet connected to home broadband to watch offline. Finished recordings may be unavailable to sync for up to a few hours. Two syncs/downloads per programme. Content deleted from device 48 hours after viewing starts or no later than 30 days after sync/download; 4) Watch Ultra HD content (only available to customers with a compatible UHD TV and a Sky Q 1TB UHD or 2TB box). Ultra HD not available on Sky Q Mini boxes or Sky Q 1TB box. Box Sets and HD pack or Ultimate On Demand and Sky Q experience required to watch box sets in Ultra HD. Sky Sports and Sky Cinema required to watch sports and movies in Ultra HD. Widest range of Ultra HD Content: Comparison against online and Pay TV UK subscription services based on Ultra-HD content. See sky.com/shop/tv/sky-q/uhd-shows for more information.
Record more / Store more: Compared with standard 500GB Sky HD box.
Installation: Engineer set-up required. Standard installation: New Sky TV customers: Sky Q 1TB box: £25 with or without a Sky Q experience subscription; Sky Q 2TB box: £50 with a Sky Q experience subscription, £199 without a Sky Q experience subscription. Existing Sky TV customers taking a Sky Q experience subscription: Sky Q 1TB UHD box: up to £25; Sky Q 2TB box: £50.
Existing Sky TV customers not taking a Sky Q experience subscription: Sky Q 1TB UHD box or Sky Q 2TB box: £199 standard set-up.
On Demand: Min. recommended broadband speed, SD: 3Mbps & HD: 8Mbps. Downloads count toward usage cap. Downloads may expire from planner. Selected channels/programmes on catch up. Selection of series available with Box Set or Ultimate On Demand packs & varies each month. Sky Store costs extra. 3D requires activation.
General: HD TV required. Content depends on your Sky TV subscription and picture quality on device may vary. Connect to TV using HDMI cable (supplied) or AV cable (not supplied). You own the Sky dish. Compatible TV required for Ultra-HD and 3D. If you live in a flat, installation of our shared dish is subject to survey and your Managing Agent's agreement. Email address required so we can keep in touch about your services. Third party apps: experience may differ from the same app on other devices. Existing Sky TV customers with Sky HD: When you upgrade to Sky Q you will keep the products you already have, including Sky Talk and Line Rental and Sky Cinema and/or Sky Sports. You will lose the recordings on your current box. Any Sky Multiscreen boxes you may have won't work. These have to be replaced by Sky Q Mini boxes (see above for pricing). Further terms and charges may apply.
Subject to status. Upfront payment may be required. Prices may go up during your subscription. Non-standard set-up may cost extra. Weekend set-up £15 extra. Prices may vary if you live in a flat. Sky functionality requires two satellite feeds. You must get any consents required (e.g. landlord's).
UK, Channel Islands & Isle of Man residential customers only. These offers are not available with any other offers. Further terms apply. Correct at 3 December 2019.
Calls to Sky for non-Sky Talk customers cost 7p per minute plus your provider's access charge. Calls to 080 numbers are free. Calls to non-inclusive service numbers on a Sky Talk tariff will be charged 15p per minute access charge and a service charge from the owning operator.
Contact us if you wish to cancel during your cooling off period.
Read the full text of our customer contracts.