- Watch from start
Sky Q and Sky Glass: If you’ve missed the beginning of a Sky Cinema movie, TV show or live Premier League match, you can watch them from the start at the touch of a button
- An error occurred retrying the download.
An error occurred retrying the download output message using diagnostic help
- Sky+ app
Help with the Sky+ app, including how to set up, use, and fix problems with the app.
- Calls and texts to international numbers
Find out more about calling and texting abroad from the UK with Sky Mobile.
- Sky at The O2
Sadly, we closed the Sky Backstage, our bar at the O2 Arena, at the end of July 2022.
- Support for our viewers
To provide information and support for a range of topics covered in our programmes.
- My TV is switching on in the middle of the night
What to do if your TV is switching itself on in the middle of the night.
- Viewing card isn’t clicking into the Sky Q box
If your Sky Q viewing card isn’t clicking into your Sky Q box it will need to be replaced. You'll need to book a service visit to arrange one of our engineers to attend.
- Beeping on the line
You should check your voicemail if you can hear beeping on your telephone line.
- Mobile data and picture message settings
Having trouble connecting to mobile data? Can't send picture messages? You might need to check your network settings (APN settings).
- Receiving the message ‘please upgrade to the entertainment pass’ while in the discovery+ app
What to do if you're seeing the message ‘please upgrade to the entertainment pass’ while attempting to play back shows in the discovery+ app.
- What do the codes in the programme information mean
Sky Q: In the TV Guide and Mini Guide, certain codes will appear in the programme information
- Using the Highbrow app
Get help with the Highbrow app; what is is, how to get it, how it works and more.
- Using the Radioplayer app
How to use the Radioplayer app
- Using the Peloton app
Transform your fitness routine at home with thousands of on-demand classes taught by one of our 30+ world-class instructors.
- Using the Fiit app
Get help with the Fiit app; what is is, how to get it, how it works and more.
- Using the Tastemade app
Information on how to use the Tastemade app
- Using the ITV Hub
Help using the ITV Hub
- The Direct Debit Guarantee
The Direct Debit Guarantee is offered by all Banks and Building Societies that accept instructions to pay Direct Debits.
- Using the Mini Guide
Sky Q: Find your last viewed channel as well as what's on now or next without interrupting what you're watching
- Using the TV Guide
How to use the Sky Q TV Guide to browse schedules for all TV and radio channels up to seven days in advance
- Using the standby settings
Sky Q: Find out about the different standby modes you can set your Sky Q box to and what to do if your box is stuck in standby, won't switch to standby or keeps switching to standby, or has a continuous/flickering red or amber light.
- Using the sports red button
If a red button appears on screen while you're watching a sports channel, extra features are available
- Finding shows with subtitles
How to find shows with subtitles on Sky+ and Sky Q, and how to highlight subtitled shows in the TV guide.