- Sky+ app
Help with the Sky+ app, including how to set up, use and fix problems with the app.
- Watch from start
Sky Q and Sky Glass: If you’ve missed the beginning of a Sky Cinema movie, TV show or live Premier League match, you can watch them from the start at the touch of a button
- An error occurred retrying the download.
An error occurred retrying the download output message using diagnostic help
- Calls and texts to international numbers
Find out more about calling and texting abroad from the UK with Sky Mobile.
- Sky at The O2
Find out how you can start your night in style with Sky at The O2.
- FOX channel closure
On 1st July 2021, Disney will be closing the FOX channel in the UK.
- Support for our viewers
To provide information and support for a range of topics covered in our programmes.
- My TV is switching on in the middle of the night
What to do if your TV is switching itself on in the middle of the night.
- Problems browsing the web
Get help if you're connected to the internet, but are having issues browsing websites or using apps.
- Viewing card isn’t clicking into the Sky Q box
If your Sky Q viewing card isn’t clicking into your Sky Q box it will need to be replaced. You'll need to book a service visit to arrange one of our engineers to attend.
- Sky Mobile payment holiday
If you're having trouble paying your device repayments during the COVID-19 pandemic, you can defer them for up to 3 months by taking a payment holiday.
- Beeping on the line
You should check your voicemail if you can hear beeping on your telephone line.
- Mobile data and picture message settings
Having trouble connecting to mobile data? Can't send picture messages? You might need to check your network settings (APN settings).
- Sky+ Sound problems
How to fix sound problems on your Sky+ box.
- Using the sports red button
If a red button appears on screen while you're watching a sports channel, extra features are available
- Using the TV Guide
How to use the Sky Q TV Guide to browse schedules for all TV and radio channels up to seven days in advance
- Finding shows with subtitles
How to find shows with subtitles on Sky+ and Sky Q, and how to highlight subtitled shows in the TV guide.
- Change the address on a Sky Mobile account
Fix spelling errors, change the wrong postcode or door number, add flat numbers or change the address on your mobile account if you're moving home.
- TV guide showing listings from the past
What to do if your TV guide shows listings from the past.
- Receiving the message ‘please upgrade to the entertainment pass’ while in the discovery+ app
What to do if you're seeing the message ‘please upgrade to the entertainment pass’ while attempting to play back shows in the discovery+ app.
- What do the codes in the programme information mean
Sky Q: In the TV Guide and Mini Guide, certain codes will appear in the programme information
- Using the Mini Guide
Sky Q: Find your last viewed channel as well as what's on now or next without interrupting what you're watching
- Using the standby settings
Sky Q: Find out about the different standby modes you can set your Sky Q box to and what to do if your box is stuck in standby, won't switch to standby or keeps switching to standby, or has a continuous/flickering red or amber light.
- The Direct Debit Guarantee
The Direct Debit Guarantee is offered by all Banks and Building Societies that accept instructions to pay Direct Debits.