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  • Watch from start

    Sky Q and Sky Glass: If you’ve missed the beginning of a Sky Cinema movie, TV show or live Premier League match, you can watch them from the start at the touch of a button

  • An error occurred retrying the download.

    An error occurred retrying the download output message using diagnostic help

  • Sky+ app

    Help with the Sky+ app, including how to set up, use, and fix problems with the app.

  • Calls and texts to international numbers

    Find out more about calling and texting abroad from the UK with Sky Mobile.

  • Roaming in the USA

    What you need to know about roaming in the USA with Sky Mobile.

  • Sky at The O2

    Sadly, we closed the Sky Backstage, our bar at the O2 Arena, at the end of July 2022.

  • Support for our viewers

    To provide information and support for a range of topics covered in our programmes.

  • My TV is switching on in the middle of the night

    What to do if your TV is switching itself on in the middle of the night.

  • Viewing card isn’t clicking into the Sky Q box

    If your Sky Q viewing card isn’t clicking into your Sky Q box it will need to be replaced. You'll need to book a service visit to arrange one of our engineers to attend.

  • Beeping on the line

    You should check your voicemail if you can hear beeping on your telephone line.

  • Mobile data and picture message settings

    Having trouble connecting to mobile data? Can't send picture messages? You might need to check your network settings (APN settings).

  • What do the codes in the programme information mean

    Sky Q: In the TV Guide and Mini Guide, certain codes will appear in the programme information

  • Using the Mini Guide

    Find your last viewed channel as well as what's on now or next without interrupting what you're watching

  • Using the Highbrow app

    Get help with the Highbrow app; what is is, how to get it, how it works and more.

  • Using the Radioplayer app

    How to use the Radioplayer app

  • Using the Peloton app

    Transform your fitness routine at home with thousands of on-demand classes taught by one of our 30+ world-class instructors.

  • Using the Fiit app

    Get help with the Fiit app; what is is, how to get it, how it works and more.

  • The Direct Debit Guarantee

    The Direct Debit Guarantee is offered by all Banks and Building Societies that accept instructions to pay Direct Debits.

  • Using the TV Guide

    How to use the Sky Q TV Guide to browse schedules for all TV and radio channels up to seven days in advance

  • Using the standby settings

    Sky Q: Find out about the different standby modes you can set your Sky Q box to and what to do if your box is stuck in standby, won't switch to standby or keeps switching to standby, or has a continuous/flickering red or amber light.

  • Finding shows with subtitles

    How to find shows with subtitles on Sky+ and Sky Q, and how to highlight subtitled shows in the TV guide.

  • Using the sports red button

    If a red button appears on screen while you're watching a sports channel, extra features are available

  • TV guide showing listings from the past

    What to do if your TV guide shows listings from the past.

  • Sky payment holiday

    If you're having trouble paying your Sky Mobile or Sky Glass credit agreement(s), you can defer the repayments for up to 3 months by taking a payment holiday.

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