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  • Finding shows with subtitles

    How to find shows with subtitles on Sky+ and Sky Q, and how to highlight subtitled shows in the TV guide.

  • Finding shows or movies with Audio Description

    How to find shows or movies with Audio Description on your Sky+ or Sky Q box, how to highlight shows with Audio Description in your TV guide, and how to turn on beep for audio desciprtion.

  • Changes to channel numbers on the TV Guide

    Information on changes to the way we will list channels in the TV Guide from June 11, 2019.

  • Sky viewing card

    You'll need to make sure your viewing card is activated so you can watch the channels offered by Sky.

  • Find, change or reset your hub password

    Its easy to find your WiFi password on your Sky hub, and to change it or to reset it if you've forgotten it.

  • Optical Network Terminal

    Find help with your Optical Network Terminal (ONT), including how to find it and how to check its working.

  • Connectivity or broadband error message on Sky Q

    If you're seeing a connectivity or broadband error message when trying to watch Sky Q, try our online diagnostic help.

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