- Finding shows with subtitles
How to find shows with subtitles on Sky+ and Sky Q, and how to highlight subtitled shows in the TV guide.
- Finding shows or movies with Audio Description
How to find shows or movies with Audio Description on your Sky+ or Sky Q box, how to highlight shows with Audio Description in your TV guide, and how to turn on beep for audio desciprtion.
- Changes to channel numbers on the TV Guide
Information on changes to the way we will list channels in the TV Guide from June 11, 2019.
- Sky viewing card
You'll need to make sure your viewing card is activated so you can watch the channels offered by Sky.
- Find, change or reset your hub password
Its easy to find your WiFi password on your Sky hub, and to change it or to reset it if you've forgotten it.
- Optical Network Terminal
Find help with your Optical Network Terminal (ONT), including how to find it and how to check its working.
- Connectivity or broadband error message on Sky Q
If you're seeing a connectivity or broadband error message when trying to watch Sky Q, try our online diagnostic help.