- Welcome to Sky TV on demand
Find details on how to set up, use or fix problems with Sky TV on demand, including connecting your box to your broadband.
- Sky Go with Sky Glass
Details of how Sky Go works with a Sky Glass subscription.
- Enter your on screen message
If you're seeing an on screen message on your Sky+ box, Sky Q box, Sky Glass TV, Sky Stream puck or the Sky Go app, enter it here for help on what to do next.
- Sky Store
Sky Store allows you to Buy & Keep or rent the latest movie released on your TV, mobile, tablet, laptop or computer.
- Switching on subtitles
How to switch on subtitles on Sky+, Sky Q, Sky Go and Netflix
- Sky Q box won't turn on or is stuck on standby
Sky Q: What to do if your Sky Q box won't turn on, is stuck on standby or keeps switching to standby, is displaying a continuous or flickering red or amber light or is slow to respond
- Can't download Sky Q on demand content
What to do if nothing happens when you try to download a show from On Demand, you get an on-screen message: "No subscription" when trying to download, or a download alternates between downloading and queues at 0%.
- Sky Q box won't turn on or is stuck on standby
Sky Q: What to do if your Sky Q box won't turn on, is stuck on standby or keeps switching to standby, is displaying a continuous or flickering red or amber light or is slow to respond
- Downloading on Sky Q
Sky Q: Find out everything you need to know about downloading on Sky Q
- Using Peacock on Sky
A guide to using Peacock on Sky.
- Recording on Sky+
Find out all you need to know for recording on Sky+
- Subtitles on Sky
Learn about subtitles on Sky and how they can support you if you're d/Deaf or have a hearing impairment.
- Smartwatches on Sky Mobile
Check whether your Apple Watch, Samsung Galaxy Watch or other branded Smartwatch is compatible with Sky Mobile.
- 404 errors on sky.com
Clearing your web browser cookies and website data might help if you’re repeatedly seeing 404 pages when browsing sky.com or other websites.
- Beeping on the line
You should check your voicemail if you can hear beeping on your telephone line.
- How to switch on Audio Description
How to switch on Audio Description on your Sky+ box, Sky Q box, Netflix, or Sky Go.
- Change the name on a Sky account
Find out how to change the name on an account, including if you've got married or divorced.
- Sky box not working
Sky box not working? Find troubleshooting tips for when your Sky box won't turn on, is stuck on standby, or has another issue.
- ‘Call to upgrade’ message when downloading On Demand content
What to do if you have a 'Call to upgrade' message when you are downloading shows from On Demand.
- My TV is switching on in the middle of the night
What to do if your TV is switching itself on in the middle of the night.
- Parental controls on Sky Glass
Stay in control of who can watch what with PIN-protected settings.
- Accessibility settings on Sky Glass
Information on the accessibility settings found on Sky Glass.
- Voice control on Sky Glass
Use your voice to find TV shows, channels, apps and more on your Sky Glass.
- Freeview app on Sky Glass
Instructions on how to access the Freeview app through a terrestrial TV aerial on your Sky Glass TV.