- Enter your on screen message
If you're seeing an on screen message on your Sky+ box, Sky Q box or Sky Go app, enter it here for help on what to do next.
- Switching on subtitles
How to switch on subtitles on Sky+, Sky Q, Sky Go and Netflix
- Can't download Sky Q on demand content
What to do if nothing happens when you try to download a show from On Demand, you get an on-screen message: "No subscription" when trying to download, or a download alternates between downloading and queues at 0%.
- Sky Q box won't turn on or is stuck in standby
Sky Q: What to do if your Sky Q box won't turn on, is stuck in standby or keeps switching to standby, is displaying a continuous or flickering red or amber light or is slow to respond
- Downloading on Sky Q
Sky Q: Find out everything you need to know about downloading on Sky Q
- How to switch on Audio Description
How to switch on Audio Description on your Sky+ box, Sky Q box, Netflix, or Sky Go.
- Change the name on a Sky account
Find out how to change the name on an account, including if you've got married or divorced.
- Sky box not working
Sky box not working? Find troubleshooting tips for when your Sky box won't turn on, is stuck on standby, or has another issue.
- ‘Call to upgrade’ message when downloading On Demand content
What to do if you have a 'Call to upgrade' message when you are downloading shows from On Demand.
- Subtitles on Sky
Learn about subtitles on Sky and how they can support you if you're d/Deaf or have a hearing impairment.
- My TV is switching on in the middle of the night
What to do if your TV is switching itself on in the middle of the night.
- 404 errors on sky.com
Clearing your web browser cookies and website data might help if you’re repeatedly seeing 404 pages when browsing sky.com or other websites.
- Beeping on the line
You should check your voicemail if you can hear beeping on your telephone line.
- Sky Store
Sky Store allows you to Buy & Keep or rent the latest movie released on your TV, mobile, tablet, laptop or computer.
- Sky Mobile payment holiday
If you're having trouble paying your device repayments during the COVID-19 pandemic, you can defer them for up to 3 months by taking a payment holiday.
- Parental controls on Sky Mobile
Automatically blocks 18+ rated websites to help keep your kids safe online.
- Using Favourites on Sky Q
Sky Q: Quickly find your most watched channels by adding them to your Favourites
- Channels available on Sky Go
When you're new to Sky, you can access all channels that are available on Sky Go. Once your TV services are active, you'll only be able to view channels in line with your TV package.
- Using Tastemade on Sky Q
Information on how to use Tastemade on Sky Q
- How to change the download format for On Demand on Sky+HD
If you need to change the download format for On Demand shows on Sky+HD, you can do this following these easy steps.
- Sign language and signed programming
Sky Q: What British Sign Language is and how you can find sign interpreted shows on your Sky Q box
- All Sky box lights illuminated / box stuck on download
What to do when a Sky box is stuck in a system software update cycle.
- No power to the Sky Q box
The Sky Q or Sky Q Mini box has no lights on the front panel
- Tailored advertising with Sky AdSmart
Sky AdSmart helps us tailor the adverts you see when watching TV so that you’ll see more of the products you’re interested in.