- Enter your on screen message
If you're seeing an on screen message on your Sky+ box, Sky Q box, Sky Glass TV, Sky Stream puck or the Sky Go app, enter it here for help on what to do next.
- Switching on subtitles
How to switch on subtitles on Sky+, Sky Q, Sky Go and Netflix
- Can't download Sky Q on demand content
What to do if nothing happens when you try to download a show from On Demand, you get an on-screen message: "No subscription" when trying to download, or a download alternates between downloading and queues at 0%.
- Sky Q box won't turn on or is stuck on standby
Sky Q: What to do if your Sky Q box won't turn on, is stuck on standby or keeps switching to standby, is displaying a continuous or flickering red or amber light or is slow to respond
- Downloading on Sky Q
Sky Q: Find out everything you need to know about downloading on Sky Q
- How to switch on Audio Description
How to switch on Audio Description on your Sky+ box, Sky Q box, Netflix, or Sky Go.
- Change the name on a Sky account
Find out how to change the name on an account, including if you've got married or divorced.
- Sky box not working
Sky box not working? Find troubleshooting tips for when your Sky box won't turn on, is stuck on standby, or has another issue.
- ‘Call to upgrade’ message when downloading On Demand content
What to do if you have a 'Call to upgrade' message when you are downloading shows from On Demand.
- Subtitles on Sky
Learn about subtitles on Sky and how they can support you if you're d/Deaf or have a hearing impairment.
- My TV is switching on in the middle of the night
What to do if your TV is switching itself on in the middle of the night.
- 404 errors on sky.com
Clearing your web browser cookies and website data might help if you’re repeatedly seeing 404 pages when browsing sky.com or other websites.
- Using Peacock on Sky
A guide to using Peacock on Sky.
- Smartwatches on Sky Mobile
Check whether your Apple Watch, Samsung Galaxy Watch or other branded Smartwatch is compatible with Sky Mobile.
- Beeping on the line
You should check your voicemail if you can hear beeping on your telephone line.
- Sky Mobile payment holiday
If you're having trouble paying your device repayments during the COVID-19 pandemic, you can defer them for up to 3 months by taking a payment holiday.
- Sky Store
Sky Store allows you to Buy & Keep or rent the latest movie released on your TV, mobile, tablet, laptop or computer.
- Accessibility settings on Sky Glass
Information on the accessibility settings found on Sky Glass.
- Parental controls on Sky Glass
Stay in control of who can watch what with PIN-protected settings.
- Voice control on Sky Glass
Use your voice to find TV shows, channels, apps and more on your Sky Glass.
- Freeview app on Sky Glass
Instructions on how to access the Freeview app on your Sky Glass TV.
- Channels available on Sky Go
When you're new to Sky, you can access all channels that are available on Sky Go. Once your TV services are active, you'll only be able to view channels in line with your TV package.
- Parental controls on Sky Mobile
Automatically blocks 18+ rated websites to help keep your kids safe online.
- Using Favourites on Sky Q
Sky Q: Quickly find your most watched channels by adding them to your Favourites