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  • Enter your on screen message

    If you're seeing an on screen message on your Sky+ box, Sky Q box or Sky Go app, enter it here for help on what to do next.

  • Switching on subtitles

    How to switch on subtitles on Sky+, Sky Q, Sky Go and Netflix

  • Can't download Sky Q on demand content

    What to do if nothing happens when you try to download a show from On Demand, you get an on-screen message: "No subscription" when trying to download, or a download alternates between downloading and queues at 0%.

  • Sky Q box won't turn on or is stuck in standby

    Sky Q: What to do if your Sky Q box won't turn on, is stuck in standby or keeps switching to standby, is displaying a continuous or flickering red or amber light or is slow to respond

  • Downloading on Sky Q

    Sky Q: Find out everything you need to know about downloading on Sky Q

  • How to switch on Audio Description

    How to switch on Audio Description on your Sky+ box, Sky Q box, Netflix, or Sky Go.

  • Change the name on a Sky account

    Find out how to change the name on an account, including if you've got married or divorced.

  • Subtitles on Sky

    Learn about subtitles on Sky and how they can support you if you're d/Deaf or have a hearing impairment.

  • 404 errors on sky.com

    Clearing your web browser cookies and website data might help if you’re repeatedly seeing 404 pages when browsing sky.com or other websites.

  • Beeping on the line

    You should check your voicemail if you can hear beeping on your telephone line.

  • My TV is switching on in the middle of the night

    What to do if your TV is switching itself on in the middle of the night.

  • ‘Call to upgrade’ message when downloading On Demand content

    What to do if you have a 'Call to upgrade' message when you are downloading shows from On Demand.

  • Sky box not working

    Sky box not working? Find troubleshooting tips for when your Sky box won't turn on, is stuck on standby, or has another issue.

  • Sky Store

    Sky Store allows you to Buy & Keep or rent the latest movie released on your TV, mobile, tablet, laptop or computer.

  • Problems with Sky TV on Xbox 360

    Find help if you're having difficulty with Sky TV on your Xbox 360.

  • Sky Mobile payment holiday

    If you're having trouble paying your device repayments during the COVID-19 pandemic, you can defer them for up to 3 months by taking a payment holiday.

  • Using Favourites on Sky Q

    Sky Q: Quickly find your most watched channels by adding them to your Favourites

  • Using Tastemade on Sky Q

    Information on how to use Tastemade on Sky Q

  • Parental controls on Sky Mobile

    Automatically blocks 18+ rated websites to help keep your kids safe online.

  • Channels available on Sky Go

    When you're new to Sky, you can access all channels that are available on Sky Go. Once your TV services are active, you'll only be able to view channels in line with your TV package.

  • How to change the download format for On Demand on Sky+HD

    If you need to change the download format for On Demand shows on Sky+HD, you can do this following these easy steps.

  • No power to the Sky Q box

    The Sky Q or Sky Q Mini box has no lights on the front panel

  • All Sky box lights illuminated / box stuck on download

    What to do when a Sky box is stuck in a system software update cycle.

  • Sign language and signed programming

    Sky Q: What British Sign Language is and how you can find sign interpreted shows on your Sky Q box

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