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  • Welcome to Sky TV on demand

    Find details on how to set up, use or fix problems with Sky TV on demand, including connecting your box to your broadband.

  • Sky Go with Sky Glass

    Details of how Sky Go works with a Sky Glass subscription.

  • Enter your on screen message

    If you're seeing an on screen message on your Sky+ box, Sky Q box, Sky Glass TV, Sky Stream puck or the Sky Go app, enter it here for help on what to do next.

  • Sky Store

    Sky Store allows you to Buy & Keep or rent the latest movie released on your TV, mobile, tablet, laptop or computer.

  • Switching on subtitles

    How to switch on subtitles on Sky+, Sky Q, Sky Go and Netflix

  • Sky Q box won't turn on or is stuck on standby

    Sky Q: What to do if your Sky Q box won't turn on, is stuck on standby or keeps switching to standby, is displaying a continuous or flickering red or amber light or is slow to respond

  • Can't download Sky Q on demand content

    What to do if nothing happens when you try to download a show from On Demand, you get an on-screen message: "No subscription" when trying to download, or a download alternates between downloading and queues at 0%.

  • Sky Q box won't turn on or is stuck on standby

    Sky Q: What to do if your Sky Q box won't turn on, is stuck on standby or keeps switching to standby, is displaying a continuous or flickering red or amber light or is slow to respond

  • Downloading on Sky Q

    Sky Q: Find out everything you need to know about downloading on Sky Q

  • Using Peacock on Sky

    A guide to using Peacock on Sky.

  • Recording on Sky+

    Find out all you need to know for recording on Sky+

  • Subtitles on Sky

    Learn about subtitles on Sky and how they can support you if you're d/Deaf or have a hearing impairment.

  • Smartwatches on Sky Mobile

    Check whether your Apple Watch, Samsung Galaxy Watch or other branded Smartwatch is compatible with Sky Mobile.

  • 404 errors on sky.com

    Clearing your web browser cookies and website data might help if you’re repeatedly seeing 404 pages when browsing sky.com or other websites.

  • Beeping on the line

    You should check your voicemail if you can hear beeping on your telephone line.

  • How to switch on Audio Description

    How to switch on Audio Description on your Sky+ box, Sky Q box, Netflix, or Sky Go.

  • Change the name on a Sky account

    Find out how to change the name on an account, including if you've got married or divorced.

  • Sky box not working

    Sky box not working? Find troubleshooting tips for when your Sky box won't turn on, is stuck on standby, or has another issue.

  • ‘Call to upgrade’ message when downloading On Demand content

    What to do if you have a 'Call to upgrade' message when you are downloading shows from On Demand.

  • My TV is switching on in the middle of the night

    What to do if your TV is switching itself on in the middle of the night.

  • Parental controls on Sky Glass

    Stay in control of who can watch what with PIN-protected settings.

  • Accessibility settings on Sky Glass

    Information on the accessibility settings found on Sky Glass.

  • Voice control on Sky Glass

    Use your voice to find TV shows, channels, apps and more on your Sky Glass.

  • Freeview app on Sky Glass

    Instructions on how to access the Freeview app through a terrestrial TV aerial on your Sky Glass TV.

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