Terms and Conditions – Republic of Ireland

  • This page contains key facts (below) as well as links to some important information about your subscriptions and our services in the United Kingdom, including the terms and conditions that apply to the services you receive from us. Please select the appropriate link from the list on the left to be taken to the relevant document or webpage.

    If you have any questions or want to talk to us about any of this, please contact us by Live Chat, phone or email.

     

    General Information

    Your services are for domestic use only.

    Each service has a separate contract.

    Information on how we deal with complaints and options for alternative dispute resolution, can be found in our 'Complaints Code of Practice' which you will find by visiting ‘Complaints’ in the Help & Support section of sky.com or by going to https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice. You can also access the EU online dispute resolution website (see https://webgate.ec.europa.eu/odr)

    You must get any necessary consent before installation, for example, planning or landlord permission.

    When you receive your new Viewing Card please keep it safe and give it to your Sky engineer when they arrive to set you up.

    Non-standard set-up of your TV services may cost extra e.g. it requires additional cabling, brackets or mounts.

    You can view our privacy and cookies notice at sky.com. You can also choose not to be contacted about other products and services at any time.

    If, from information you have provided, fraud is identified, details will be passed to fraud prevention agencies to prevent fraud and money laundering. We can provide you with further details explaining how the information held by these agencies may be used.

    Sky may use your information to contact you about offers, news, products and services that we think you’d like, including for a reasonable period after you cease to be a Sky customer. You are free to change your mind at any stage in the future. By becoming a customer you are agreeing to this, unless you opt out by calling us on 0818719819 or by changing your preferences via My Account.

    Paying for your Sky services and your bill

    Prices and services may vary, including during the minimum term. We will let you know about any material changes and your options before we make them.

    We will bill you monthly in advance for all your subscription services. Other charges, such as Sky Box Office or non-inclusive call charges will be billed in arrears.  Any offers will be shown on your statement.

    We will send you confirmation of your Direct Debit agreement separately. 

    You can view your bill at least 14 days before your monthly payment due date, make payments and manage your account through the My Sky app or via the Interactive button on your remote or visit sky.com/Mysky. If you are a Sky Q customer, press Home on your Sky Q remote or go to My Account.

    We may charge any one off charges you owe us to the card you used to pay for your set up or upfront payment.

    Ending your Sky Services

    Your cancellation rights will be sent to you with your full terms and conditions.

    You’ve confirmed that you are happy for your Services to start during your cooling off period. You can still cancel In that period but you will be charged for services and any installation and or activation fees incurred up to the point that you cancel.

    To end your TV contract you’ll need to give us 31 days’ notice which cannot end before your minimum term. 

    Early termination charges are payable if, during your minimum terms, your Talk or Broadband contracts end, or we end your TV contract because you breach your T&C’s.

    You may be able to reduce the early termination charge by changing your TV option, changing your Sky Talk calls package and/or removing any service or feature you pay extra for (where permitted), as long as the change takes effect before the contract ends.

    Sky TV –

    General Information

    In the minimum term your Sky TV, Sky HD and Multiscreen prices may increase once by up to 10 per cent or RPI if greater. Other prices and services may also vary.

    Sky Q kit (including remotes supplied with boxes) is loaned to you and must be returned when the service ends, but the good news is that if you ever have any technical issues with the loaned kit you won’t be charged for a standard service visit.

    Any dish we provide is owned by you.

    You need to connect your Sky box to broadband to get the most out of your Sky TV services.

    Sky Q 1TB/2TB box must connect to a TV using an HDMI cable.

    Your new contracts will be posted to your address or your My Sky account.  Create a SkyiD to log in from sky.com to view your terms and conditions online. Sky Q customers

    A 12 month minimum terms applies to your Sky Q package. If you add Sky Q Multiscreen to your existing Sky Q package a new 12 month minimum term applies to your Sky Q Multiscreen subscription.

    You need active broadband for Sky Q Multiscreen and a Sky Q Multiscreen subscription to use a Sky Q Mini box.

    You can only use 2 Sky Q Mini boxes at the same time with a Sky Q 2TB box or 1 with a Sky Q 1TB box.

    We recommend the maximum number of Sky Q Mini Boxes connected and powered at any time is 4.

    TV links are not compatible with Sky Q, as there are no RF connections. If you want to watch on another TV, you’ll need a Sky Q Mini box.

    Sky Customers

    Separate 12 month minimum terms apply to each of your Sky TV, Sky , Sky HD and Multiscreen services.

    If you have an active broadband service, any internet enabled Sky box you have must be connected to your router if we have provided the equipment you need to connect If you’ve upgraded to Sky Q from Sky

    Sky Q replaces your existing Sky TV services. Our engineer will uninstall Sky boxes you currently use and your Viewing Card(s) will no longer work with them.

    Your current Sky TV contracts will end and a new contract for the Sky Q under new terms and conditions starts.

    If you have any subscriptions that are not on your Sky bill you’ll need to speak to the provider you pay to ensure your viewing continues on the Sky Q box. Ultra HD, On Demand and the Sky Q app

    To watch in Ultra HD you need a Sky Q Multiscreen subscription, a Sky Q 2TB box and a compatible UHD-ready TV. You cannot view content in Ultra HD via a Sky Q Mini box or the Sky Q App.

    You need an Ultra HD TV that supports 2160p at 50 frames per second (fps) and HDCP 2.2 on at least one of the HDMI inputs. All Ultra HD content available through Sky is protected by HDCP 2.2.

    Time to start viewing On Demand content depends on your broadband download speed. For speedy viewing you’ll need:

    o 3Mbps for standard definition

    o 8Mbps for HD

    o 24Mbps for Ultra HD.

    The Sky Q app only works on compatible devices. Please visit http://help.sky.com/articles/trial-app-supported-devices to see the most up to date list of supported devices.

    Using Sky Go Extra

    It may take up to 24 hours to enable Sky Go Extra after your Sky TV service is active.Downloads are not available on games consoles and via 3G.

    If you are a Sky Q Multiscreen customer Sky Go Extra is included when you’ve registered for Sky Go.

    Sky Broadband and Talk

    General Information

    o Separate minimum terms apply to each of your Sky Broadband and Talk services. The length of the minimum terms is as agreed when you ordered your services and will be confirmed by us in writing shortly.

    o We can make limited variations to our service and our price in any 12 month period. We will give advance notice of any changes. If we increase the price of your basic Sky Broadband package or Sky Talk package pricing you may cancel your contract for the relevant package within a month of us notifying you of the increase.

    Sky Broadband – any product

    You must keep the Sky Broadband product you have chosen for the duration of your minimum term.

    Additional information for customers on Sky Broadband Lite /Sky Connect Lite /Sky Fibre

    The speed check given to you was an estimate of the maximum line speed your line may receive. Your actual speed is likely to be lower because it is influenced by factors including: the quality of your internal phone line, wiring, network capacity and the number of customers on the network or any particular website at any one time.  Your Sky Broadband price is conditional on you remaining a Sky Talk customer and may be affected if you leave Sky Talk.

    Unless you are a cable customer with Virgin Media, you do not need to contact your existing provider to tell them you are switching your telephone or broadband service. We will do this on your behalf.

    Additional information for customers on Sky Fibre Ultra

    A fair usage policy applies to Sky Fibre Ultra. This policy and the associated usage cap will be clearly explained at www.sky.com/ireland/terms-conditions/broadband/usage-policies/

    We will have confirmed at the point of sale if you needed to speak to your current provider about your existing services

    If we agreed to cancel your existing services, please be aware this will result in the cancellation of both your Broadband & Talk services with your current provider.

    The speeds you experience on a day-to-day basis will depend on a few factors, including your home wiring, number of devices connected & the quality of your wired & wireless equipment.

    Please confirm your ONT is currently switched on and remains powered on at all times to ensure we can place your order and activate your service successfully

    If you are an existing Sky broadband customer and are upgrading you are required to return your Sky Hub 3 as part of your upgrade. Failure to return the hardware within 90 days will result in a charge being applied

    Sky Talk

    With Sky Talk Freetime you get inclusive evening and weekend calls of up to one hour to Republic of Ireland local and national landline numbers.

    With Sky Talk Anytime you get inclusive calls of up to an hour to the Republic of Ireland and Northern Ireland local and national landline numbers plus 20 international geographic landline destinations. Please contact us if you want to change your preference on receiving unsolicited marketing calls or faxes from third parties to your landline in the National Numbering Database.  This is different from and will not affect the way Sky uses your information.

    Monitored alarms

    If you have a remotely monitored security, care or social alarm or Telecare service and are signing up to Sky Fibre Unlimited please inform your alarm provider to disconnect the alarm before the fibre installation date or we may not be in a position to complete the installation. Sky or its agents shall not be liable for any impact on your alarms as a result of  the installation.

    Please be aware that security, care or social alarms may not function correctly over Sky Fibre Ultra. We would advise you to check with your alarm provider. Installations and new line orders

    If additional work over and above standard needs is required on your private property, you may have to bear an additional cost. If this arises we’ll consult with you before we proceed.

    If you have booked an engineer visit or we needed to send an engineer to install network equipment you must contact us before 3.30pm on the working day before the installation date to re-arrange or cancel your appointment. If you fail to do so or you miss or fail to make the necessary arrangements for your appointment to take place, we will retain your installation fee and may charge you any costs incurred by Sky and a charge may apply for subsequent appointments. Installation will not proceed where extensive construction over and above standard needs is required.

    If you have ordered a new phone line then we will once again contact you when the phone line is activated. You will be charged for all and any calls on the line following installation.

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