Usage Policies

  • Sky Broadband and Sky Talk usage policies

    Any terms in capitals not defined in these Usage Policies will have the same meaning as in your Contract(s). These Usage Policies apply to you and anybody you allow to use the Services. Any reference to “you” shall be interpreted to mean you and anybody you allow to use the Services. You are responsible for the use of the Services by any person you allow to use them including anyone who accesses Sky Broadband because you have removed the wireless encryption security on your Wireless Router.

    Fair usage

    Sky Broadband Ultrafast products have a limit (fair usage cap) on the amount of data you can download in any month (2TB/Terabyte). Your usage must not exceed that monthly cap. Usage caps may be updated from time to time. The first time you go over the usage cap Sky may write to you. The alert will let you know what will happen if you go over the cap again. If you continue to exceed the usage cap we may suspend or terminate your services.

    Acceptable use policy

    Irrespective of which Services you have subscribed to, our Acceptable Use Policy ("AUP") will apply to you and those who you allow to use Sky Talk and/or Sky Broadband.

    If you have any queries about our AUP, you can contact us by emailing

    Don't use the Services illegally!

    The Services may only be used for lawful purposes in accordance with all laws, statutes and regulations in force from time to time in the Republic of Ireland ("Laws").
    To the extent applicable to the Services, you may not use the Services to send, receive, store, distribute, transmit, communicate, post, upload or download any information, materials or data which:
    • violates any Law;
    • is defamatory, offensive, abusive, indecent, obscene, menacing or constitutes harassment;
    • is or may be harmful to minors;
    • promotes or encourages illegal or socially unacceptable or irresponsible behaviour;
    • is in breach of any third party rights (including any third party intellectual property rights);
    • in relation to Sky Talk, constitutes the making of nuisance or hoax calls;
    • has any fraudulent purpose or effect or involves you impersonating another person or otherwise misrepresenting yourself as the source of any communication;
    • involves you communicating false information or information you believe to be false; or
    • damages or may damage our name and/or reputation or the name and/or reputation of our sub-contractors or agents.
    In relation to Sky Broadband, we have put technical measures in place to prevent you from accessing certain websites that contain illegal images of child abuse that are identified from time to time by the Internet Watch Foundation ("IWF"). We may also put technical measures in place to prevent you from accessing websites that we are required to block by Laws or because a Court tells us to or where we reasonably suspect that the website contains content or facilitates behaviour that is prohibited by this AUP. Although these filters are comprehensive, they do not provide an absolute guarantee that you will be unable to view such illegal images on the internet. In addition, these measures do not filter other content which you may find distasteful, such as “adult” material. On this basis, we recommend that you consider installing additional software on your computer to prevent access to inappropriate websites or content on the internet.

    For further information regarding the IWF, please visit their website at

    Do not violate anyone's systems or network security

    You must not use Sky Broadband to violate a networks' security or any third party's system by any method including:
    • unauthorised access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network;
    • unauthorised monitoring of data or traffic on any network or system without the express authorisation of the owner of the system or network; or
    • unauthorised interference with any user, host, system or network without the express authorisation of the owner of the system or network.
    To the extent applicable to the Services, you must not send, receive, store, distribute, transmit, communicate, post, upload or download any materials that are designed to violate a networks’ security or any third party's system. Examples of such prohibited material may include (but are not limited to):
    • programs containing viruses, worms, corrupted files, hoaxes, Trojan horses or any other items of a destructive or deceptive nature;
    • tools designed to compromise the security of other websites;
    • programs or services designed to send or facilitate the sending of unsolicited advertisements; or
    • programs or services designed to encourage or facilitate a breach of this AUP or any acceptable use policy of another internet services provider.
    You must not connect the Services or Sky's networks to insecure machines or services able to be exploited by others to carry out actions which constitute a breach of this AUP.

    You must not adapt, modify, decompile or reverse engineer any part of Sky Broadband.

    You are responsible for all materials and/or data originating from the machines and/or networks that you have connected to the Services. You must immediately disconnect (and subsequently secure prior to reconnection) machines generating materials and/or data which contravene this AUP once notified of such activity by Sky.

    You must not send emails or instant messages (“Messages”) to anyone who does not wish to receive them. We acknowledge that email and instant messaging are informal methods of communication however you must refrain from sending Messages to another user after receiving a request to stop.

    You must not send unsolicited bulk Messages or any other form of abusive electronic communication. In particular, unsolicited advertising mailings (whether commercial or informational) are strictly prohibited.

    You must not operate, host, provide hosting facilities to or assist in any way any web site, email address, or any other online service which is advertised or promoted by means of unsolicited bulk Messages (whether commercial or informational), any mass messaging facility or any other form of abusive electronic communication.

    You must not send, distribute, or reply to mail-bombs. Mail-bombing is either sending copies of a single message to many users, or sending large or multiple files or messages to a single user with the intention of disrupting their internet experience.

    You must not use false Message headers or alter the headers of Messages to conceal their email address or to prevent internet users from responding to messages. You must not use any email address that you are not authorised to use.

    You must not suggest or imply that any Message you send is from, authorised or endorsed by, any Sky company or relates to any Sky business.

    World Wide Web and surfing the net

    You will be solely responsible for your use of the internet and any web pages owned and/or operated by you that you connect to using Sky Broadband. You must not use world wide web pages to violate any part of this AUP or to disrupt or attempt to disrupt another internet user’s internet experience.

    How do you make a complaint?

    If you wish to notify us of a breach of this AUP, or if you wish to make a complaint regarding content, data or material that has been stored, communicated and/or accessed via the Services please email us at

    The actions we can take

    Firstly, you should be aware that we will block any communication that we reasonably consider to have breached this AUP.
    Secondly, if you have breached this AUP, or we or a third party, reasonably suspect that you may have breached this AUP we will notify you by email (provided that this notification does not prejudice any investigation) and we may also:
    (a)  immediately suspend your access to the Services until such time as we are satisfied the breach has stopped;
    (b)  immediately end your Contract(s);
    (c)  notify and/or pass on the details of the breach of the AUP to any relevant government, statutory, self-regulatory or law enforcement authority;
    (d)  investigate the alleged breach of the AUP, which may include gathering information from you and/or the complaining party (if any) and the examination of any other data or material that we hold, including on the Sky network or our servers; and/or
    (e)  remove (either temporarily or permanently), copy, store, monitor or otherwise deal with data and/or other material on Sky's networks and/or our servers.

    Sky will use your personal data and other account information in connection with any investigation carried out by Sky in accordance with this AUP, including by disclosing it to any third party authority that Sky considers has a legitimate interest in any such investigation or its outcome.

    How we update our AUP

    The way our customers use the Services is changing all the time so we may need to change our AUP in accordance with your Contract(s) to adapt to our customer's needs. Our latest AUP will always be posted on our website at so please keep checking for updates.

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