I need help fixing a problem with Sky Q TV.

No Satellite Signal

If you’re seeing a No Satellite Signal error on Sky TV, follow this quick and simple diagnostic tool.

PIN not recognised

If your PIN isn't recognised, you should first check you're entering the correct one - here's a quick guide on PINs used for Sky Q

Black bars on some shows

The black bars make the picture look as if it doesn't fit the screen, but they're part of the broadcast image