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Your PINs explained

Sky Q has two PINs that you can use to restrict viewing on Sky.

Sky TV PIN

This is used to set parental controls, make purchases and rentals, and view PIN-protected shows on your Sky Q box or device at home, as well as the downloading and viewing of recordings on a device. Your PIN is linked to your billing information and parental controls, so it's important to keep it confidential.

If you’re new to Sky: The PIN is the last four digits of your viewing card.

If you’re moving from Sky+ to Sky Q : Your Sky Q PIN is the same as the one you used on your Sky+ box. If you never changed it, it'll be the last four digits of your original viewing card.

  • Changing your Sky TV PIN

    Changing your Sky TV PIN

    You can change your Sky TV PIN:

    • On your Sky Q box by going to Settings, followed by Parental, and then Change PIN.
    • Online by signing in to your My Sky account using your Sky iD.

    For more information, watch our help video below.

  • Resetting your Sky TV PIN

    If you don’t know your PIN, you can reset it:

    • On your Sky Q box, by going to My Account, selecting Reset PIN, then inputting the last 6 digits of your account number.
    • Online by signing in to your My Sky account using your Sky iD.
    • In the My Sky app:

    1. Open the My Sky app and, if you haven’t already, sign in using your Sky iD details. If you’re new to the app, visit our My Sky app page to find out more.
    2. Select Manage account > TV > TV settings.
    3. Select Update next to TV PIN and follow the on screen instructions.

    For more information, watch our help video below.

Sky Device PIN

You can set this up to restrict both the downloading and viewing of on demand shows on the Sky Q app, as well as restrict live TV and on demand shows when you're away from home.

To set this up, sign into your My Sky account and follow the onscreen instructions.

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