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What to expect once you've ordered Talk

Now that you’ve signed up to Sky Talk, you may have some questions about what comes next. Don’t worry, it’s a quick and easy process, and we’ve outlined the basics below. 

  • Installation

    When you order your Sky phone line, we’ll confirm dates for the activation of the line and the installation of your equipment.

    If we need to send an engineer to your home to install the new phone line, this will be done by an Openreach engineer on Sky's behalf. Openreach are responsible for the UK’s communications access network – including the physical phone line Sky provides our Sky Talk phone service over. We’ll request the Openreach engineer install one main phone socket at your address - we do not currently offer additional phone sockets.

    You may not need an engineer if there's already a phone line and socket at your address, or you're transferring your phone service from another provider. We'll confirm when you place your Talk order if an engineer will need to visit your home to install a new line, or if we can turn on/switch the phone line remotely. Once your phone line has been activated, you should receive a confirmation text or email. You can track your order through your account by signing in with your Sky iD username and password.

    If you have a new phone number, you can find out what it is by going to My Sky, or using your landline phone to call a mobile device and then noting down the number that appears on the mobile.

    If you have also ordered Sky TV, this will be set up by a Sky installer.

    Need to re-arrange your installation date?

    Contact us before 3.30pm on the working day before the appointment.

  • Cancelling your current service

    Switching from cable:

    To avoid disruption to your services, we recommend you cancel your cable broadband service after your Sky Broadband service is activated.

    Switching from a non-cable provider:

    If you're switching from another, non-cable provider, Sky will work with your existing provider to transfer your phone service, and your old phone and broadband services will automatically be cancelled when your phone line is switched to Sky.

  • Keeping your phone number

    To transfer an existing phone number to a new Sky phone line you'll need to let us know your existing phone number and the name of your existing phone provider when placing your order. Don't cancel your phone service with your existing provider as we may not be able to transfer your existing number.

    If you're a new customer and move your current service to your new address before switching, we may be able to transfer your existing phone number to a new Sky phone line.