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Using your Sky Q TV apps

To find out more about the Sky Q TV apps, watch the help video or read the information below. 

  • Using the Sky News app

    With the Sky News app you can catch up with the latest news and browse a range of videos on demand.

    To open

    Press the Sidebar button on your Sky Q remote and select Sky News.

    Select a category, then select the story you want to watch in full screen.

    To exit

    Scroll left to go back a page, and press Dismiss to exit the app. If you're watching a video, press Dismiss twice to exit.

  • Using the Sky Sports app

    With the Sky Sports app, keep up to date with the latest sports results and news while still watching TV.

    To open

    Press the Sidebar button on your Sky Q remote and select Sky Sports.

    Browse to see real-time scores, tables, fixtures and video clips for a range of sports. You can also use split screen view to watch highlights alongisde a live channel. 

    Audio will play from the clip selected. You can return audio to the main channel by pausing the video clip. If you decide you want to watch the video clip fullscreen, simply press select again and it’ll stretch to full screen.

    You can customise the app by pinning your favourite football team's latest news, scores and videos directly to the homepage or in the My Team menu.

    To exit

    Scroll left to go back a page, and press Dismiss to exit the app. If you're watching a video, press Dismiss twice to go back to your TV show.

  • Using the My Photos app

    Facebook photos and videos

    Share Facebook photos and videos with friends and family on the big screen with the My Photos app on Sky Q. 

    Watch out help video or follow the guide below to find out how.

    1. Make sure you’re connected to your home broadband then go to the My Photos website.
    2. Select the box you want to view your photos or videos on.
      If you only have one box, it'll be chosen automatically. If no box is listed, you'll need to pairing code to connect to your box. To find your box's code, press the Sidebar button on your Sky Q remote, select the My Photos app and scroll down to find the code.
    3. Once connected, select Set up your Facebook photos to your TV in your browser, sign in to Facebook and allow permissions if prompted.
    4. The My Photos app will open on your TV. Select your profile and an album to view.

    Your Facebook profile will stay on your Sky Q box until you log out. To log out, go to the My Photos app and select your profile. Select Manage, then Log out of Facebook.

    Please note: You can add up to five Facebook accounts to the My Photos app.

    PC photos

    Find out how to view your PC photos by watching our help video or following the guide below.

    Make sure you’re connected to your home broadband then go to the My Photos website.

    1. Select which box you want to view your photos on. If you only have one box, it'll be chosen automatically. If no box is listed, you'll need to enter a pairing code to connect to your box. To find your box's code, press the Sidebar button on your Sky Q remote, select the My Photos app and scroll down to find the code.
    2. Choose Select photos in your browser and select photos to view them on your TV screen. Press Play on your browser or Play/pause on your Sky Q remote to start a slideshow.

    Tablet or mobile photos

    Find out how to view your Tablet or mobile photos, by watching our help video or following the guide below.

    First, make sure you're connected to your home broadband. Then:

    1. From Home on the Sky Q app, select My Photos. Select OK if prompted.
    2. Choose any album, then select any photo to see it on your TV.
    3. To start a slideshow, tap Select, then select the pictures you want to see and choose Show on TV.

    Please note: Photos stored on your tablet can't be viewed on Sky Q Mini boxes.

  • Using the Weather app

    With the Weather app, you can see the weather forecast for up to six different locations, including international destinations, while still watching TV.

    To open

    Press the Sidebar button on your Sky Q remote and select Weather. Choose a location to see a more detailed breakdown of the weather conditions.

    You can add up to six locations and remove any that you no longer want to see. You can also choose a default location to appear first in the Sidebar.

    To exit

    Press Dismiss to exit the app. If you're in the extended detailed view of the app, press Dismiss twice to exit. 

  • Apps are missing or not working

     If any of these aren't showing or won't open, check your Sky Q box is connected to the internet:

    1. Select Home on your Sky Q remote, then Settings, followed by Setup.
    2. Select Network - this will tell you if you're connected to your broadband.

    If you're not connected, follow the instructions on screen to connect.

    Once you're connected, wait a few minutes then press the Sidebar button on your Sky Q remote to check your apps.

    If that hasn’t worked, refresh your apps:

    1. Press the Home button on your Sky Q remote, highlight Settings, then press 0,0,1 and Select.
    2. Select Apps followed by Refresh Apps. Your apps will then refresh. 
    3. Return to your normal viewing and after a few minutes, press the Sidebar button on your Sky Q remote to check your apps. 

    Please note: It can take up to 24 hours for all apps to appear.

    If you’re still having problems, please contact us.

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