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Swap

  • Swap your Sky Mobile device for a new one.
  • Swap12 - Swap your device to the latest model every year.
  • Swap24 - get our lowest monthly price with no upfront cost, and Swap your device every two years.
  • Watch our help video to find out more about Swap.


How Swap works

  • When it’s time to Swap, we’ll buy back your old device, and put the money towards paying off your credit agreement balance so that you can get a brand new Sky Mobile device.
  • If you don’t have a credit agreement, or there’s a surplus, we’ll put a credit on your Sky Mobile account.

How to Swap

  • We’ll let you know when it’s time to Swap.

  1. Go to My Devices (sign in with your Sky iD).
  2. Choose a new device and how you want to pay for it.
  3. Answer questions about the condition of your old device and we’ll give you an estimate of how much we’ll pay you for it.
  4. We’ll then deliver your new device to your door for free.
  5. Once you’ve got it, back up and transfer your personal data from your old device and then return your old device to us in the pre-paid packaging provided by your deadline date to get the price we quoted.
    You can find your deadline date in your Order Confirmation email or in My Devices.
  6. We’ll check the condition of your old device matches what you’ve told us, confirm the final Swap price (buy-back value) and apply the Swap credit to your Sky Mobile account.
    This will show as an ‘adjustment’ against your remaining credit agreement balance.

  • If the price isn’t enough to pay all of the outstanding balance on your credit agreement (for example, because your phone is damaged), you’ll need to pay the difference via a one-off payment on your next bill, after you complete your Swap.

  • When can I Swap?

    • We’ll let you know when it’s time to Swap or to find out, go to My Devices (sign in with your Sky iD).
    • When you’re eligible to Swap:
       Swap 12 – after your 12th device payment instalment is added to your mobile bill up until the end of your original credit agreement period.
       Swap24 – after your 24th device payment instalment is added to your mobile bill up until the end of your original credit agreement period.
    • Please note: This might not be the same day as your bill date.
    • If you paid for your phone in full, you’ll still be eligible for Swap24. You’ll be able to Swap from the 24th payment for Sky Mobile services after your device was delivered.
    • If you’re on Swap12 you have 12 months to Swap your device, if you’re on Swap24 you have 6 months to Swap your device.
    Can I Swap my device early?

    • If you want to change your phone before you’re eligible to Swap, you can call us to pay off the credit agreement early or trade in your old phone with someone else and then buy a new phone from us.

  • What if I want to keep my device?

    • If you prefer to hang onto your old device, your monthly device payments may change after 12 or 24 months (see your repayment schedule in your credit agreement), until the end of your credit agreement or until you find the phone you want to Swap for.
    • In rare cases, if you choose not to Swap, your monthly device payments may go up, but we’ll have told you this in your credit agreement when you bought your device.
    • To check your monthly device payment details, go to Message Centre, select Inbox ‘View all’ and search for your ‘Sky Mobile credit agreement’.

  • What's the Swap price?

    • When you first buy your device we’ll give you a 'Swap option price' (buy-back value) for it. This is the value we expect to give you for your device if you Swap as soon as you can, under Swap12 or Swap24 (after 12 or 24 months).

    How the Swap option price is calculated

    How much we’ll pay for your old device (the ‘Swap option price’) is based on:
     - You choosing to Swap as soon as you’re eligible (at 12 months with Swap12 or 24 months with Swap24),
     - your device being in full working order and undamaged when we receive it, and
     - it also assumes the market value reduction set out in your Sky Mobile Terms and Conditions has not been applied.
        A copy of your contract is also available from your Manage account.

    The final Swap price (buy-back value)

    • When you want to Swap, answer some questions about the condition of your old device and we’ll give you an estimate of how much we’ll pay you for it.
    • The actual price we'll pay (final Swap price) will be confirmed once you’ve returned your device and we’ve checked its condition.
    • Swapping any time after the 12th month (Swap12) or 24th month (Swap24) and any phone damage will reduce your device’s value and the Swap price we’ll give you for it.
      - Each month you delay your Swap, the Swap price will be reduced in line with any repayments you should have made to your credit agreement each month.
      - To check how much your Swap price will be reduced by if your phone’s damaged, see our How damage will impact your Swap price PDF (243KB).
    • The estimated Swap price we give you is only valid for the billing period (month) it's given in, so to take advantage of this price you’ll need to return your device by the date we give you (normally seven days before the end of the bill period in which you decided to Swap). If you return your phone later, the Swap price will be reduced (see above).

    Returning your old device

    • If you don’t return your old device to us after you’ve received your new one, you won’t get a credit for it and your monthly device payments (if applicable) will continue for both devices.

  • Will Sky ever refuse to Swap?

    We won't buy your old phone from you if:

    • You haven’t answered the questions we ask about the condition of your phone;
    • You've missed any repayments under your credit agreement and these are still outstanding;
    • Other than where it has run out of power, your phone does not switch on when we receive it;
    • Your phone is ‘blacklisted’ due to having previously been reported lost or stolen;
    • Your phone has been repaired by anyone other than an installer or repairer who is approved by the manufacturer (a list of approved installers/repairers can be found on the manufacturers' website).


  • For more information, see our Swap FAQs.
  • Full details of the Swap terms and conditions are set out in your Sky Mobile Terms and Conditions booklet available in Manage.

  • Here’s the legal bit