Streaming Sky content in the EU

As a Sky customer, from 1 April, 2018, you can watch our great content throughout the EU using any compatible portable device (see our Supported apps section below).

To view in the EU, you don’t need to do anything differently, there are no additional steps or requirements, simply watch the shows you want as you would when at home.

We just need to know that you remain a resident of the UK or Republic of Ireland and are only in the EU on a temporary basis. You can confirm this by viewing content on one of your supported devices when you’re back at home.

Don’t worry, if you forget, we’ll send you an email reminder to view in the UK or Republic of Ireland so you can continue to enjoy our content when you’re next in the EU.

FAQs

How do I view Sky content when abroad?

You can view Sky content abroad in the same way you normally enjoy your Sky TV subscription channels when outside of your home, using your preferred Sky apps on a laptop, tablet or mobile device. However, there are a few things to bear in mind:

  • Be sure you’re attempting to view within participating EU territories by checking our country listing below.

  • If you’ve previously used the streaming service in the EU, make sure you’ve subsequently confirmed your residency in the UK or Republic of Ireland by streaming when back at home.

  • When you stream content in a participating EU territory, there will be no difference to the quality of the stream you receive when compared to streaming at home. The service will however be dependent on your Wi-Fi connection or mobile data speed/availability in that EU territory and these factors are out of the control of Sky.

Why am I unable to view Sky content abroad?

There are two reasons why you may not be able to access Sky content:

  • If you’ve been watching Sky content in the EU but haven’t viewed content at home in the previous 37 days, we’ll need to verify that you’re still a resident of the UK or Republic of Ireland. After 30 days of viewing content abroad, you should have received an email from us asking you to stream content on one of your devices at home within 7 days to confirm that you’re still a UK or Irish resident.

Fix: Stream content on any of your portable devices in the UK or Republic of Ireland to re-enable viewing within the EU.

  • You won't be able to access Sky content when outside of the EU. You'll need to ensure you're watching whilst in a participating EU territory, a full list can be found in our Countries where viewing is available section.

If you're visiting a country outside of the EU and want to watch Sky content when you're there, you'll need to download content to your device before you go in order to continue enjoying your favourite Sky shows whilst away.

I've tried everything, but am still unable to view Sky content

Should you still be unable to resolve your issue, contact us or get in touch using Facebook Messenger or SMS. Replies from the Facebook Messenger and SMS services are not immediate, so feel free to go about your day.

Send us a Facebook Message

Send us an SMS: 07403921981

Please note: This number is for SMS text messages only and cannot accept calls. SMS/Mobile Data is charged at your mobile providers’ standard rates.

Sky’s messaging service is available 8:30am - 8pm, Monday to Friday and 8.30am – 5pm, Saturday and Sunday. If you contact us outside of these times, please expect a response the following day.

Further information

Countries where viewing is available

The following is a list of EU territories where you're permitted to stream and watch Sky content:

  • Austria
  • Azores (Portugal)
  • Balearic Islands (Spain)
  • Belgium
  • Bulgaria
  • Croatia
  • Canary Islands (Spain)
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • French Guiana (France)
  • Germany
  • Gibraltar (UK)
  • Greece
  • Guadeloupe (France)
  • Hungary
  • Ireland (Republic of)
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Madeira (Portugal)
  • Malta
  • Martinique (France)
  • Mayotte (France)
  • Netherlands
  • Poland
  • Portugal
  • Réunion (France)
  • Romania
  • Saint Martin (France)
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • United Kingdom (excluding Channel Islands/Isle of Man)

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Supported apps

The following apps will allow the streaming of Sky content from inside participating EU territories:

  • Sky Go
  • Sky Q
  • Sky Sports
  • Sky Sports Mobile TV
  • Sky Kids
  • Sky Cinema

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Sky Cinema and Sky Sports with Virgin Media

If you’re a Virgin Media customer and are having difficulty watching Sky Cinema or Sky Sports on your device, you can find information on some of the most common problems on our help page.