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Broadband speed

Speed up your Sky Broadband by changing your wireless channel

Your wireless router can broadcast on several different channels. If your neighbour has Sky Broadband and is using the same channel as you, this can interfere with your signal.

How to change your wireless channel

Select your operating system below to view a video and instructions on how to change your wireless channel.

  • Windows 7

    1. On your computer select the Start button (Windows icon) in the bottom left hand corner of your screen.
    2. Select All Programs and then Accessories.
    3. Right click Command Prompt and select Run as administrator.
    4. Type netsh wlan show networks bssid and press Enter.
    5. This will display a list of nearby networks with each network split into a separate paragraph. View the list and make a note of the channel between 1-13 furthest away from those in use. If there’s no free channel nearby take a note of the channel being used by the network with the weakest signal.
    6. Open any internet browser, for example, Internet Explorer or Firefox.
    7. Type 192.168.0.1 into the web address bar and press Enter.
    8. Type in the following details to log in to the Wireless Settings page. Username: admin Password: sky (lower case)
    9. Scroll down to the Wireless Network section.
    10. Next to channel you’ll see a drop down menu. Select the available wireless channel you made a note of earlier.
    11. Select Apply to save.
    12. Check your wireless connection to see whether this has improved your broadband speed.
    13. If you’re still having issues, experiment by selecting a different wireless channel until you find the best option.

  • Windows 8

    1. On your computer hover over the top right of the screen and select Search.
    2. Type cmd into the search bar and press Enter.
    3. Type netsh wlan show networks bssid and press Enter.
    4. This will display a list of nearby networks with each network split into a separate paragraph.  View the list and make a note of the channel between 1-13 furthest away from those in use.  If there’s no free channel nearby take a note of the channel being used by the network with the weakest signal.
    5. Open any internet browser, for example, Internet Explorer or Firefox.
    6. Type 192.168.0.1 into the web address bar and press Enter.
    7. Type in the following details to log in to the Wireless Settings page.  Username: admin Password: sky (lower case)
    8. Scroll down to the Wireless Network section.
    9. Next to channel you’ll see a drop down menu. Select the available wireless channel you made a note of earlier.
    10. Select Apply to save.
    11. Check your wireless connection to see whether this has improved your broadband speed.
    12. If you’re still having issues, experiment by selecting a different wireless channel until you find the best option.

  • Windows 10

    1. On your computer, select the Start button (Windows icon), in the bottom left hand corner of your screen.
    2. Next to the Start button, a search bar will appear.
    3. Type Command Prompt into the search bar and select Command Prompt from the search results.
    4. Type netsh wlan show networks bssid and press Enter on the keyboard.
    5. This will display a list of nearby networks with each network split into a separate paragraph. View the list and make a note of the channel between 1-13 furthest away from those in use. If there’s no free channel nearby take a note of the channel being used by the network with the weakest signal.
    6. Open any internet browser, for example, Internet Explorer or Firefox.
    7. Type 192.168.0.1 into the web address bar and press Enter.
    8. Type in the following details to log in to the Wireless Settings page. Username: admin Password: sky (lower case)
    9. Scroll down to the Wireless Network section.
    10. Next to channel you’ll see a drop down menu. Select the available wireless channel you made a note of earlier.
    11. Select Apply to save.
    12. Check your wireless connection to see whether this has improved your broadband speed.
    13. If you’re still having issues, experiment by selecting a different wireless channel until you find the best option.

  • Apple OS X

    1. On your computer select the Apple logo in the top left corner of the screen.
    2. Select About this Mac.
    3. Select System Report.
    4. Under the Network heading select WiFi.
    5. This will display a list of nearby networks with each network split into a separate paragraph.  View the list and make a note of the channel between 1-13 furthest away from those in use.  If there is no free channel nearby take a note of the channel being used by the network with the weakest signal.
    6. Open any internet browser, for example, Safari or Firefox.
    7. Type 192.168.0.1 into the web address bar and press Enter.
    8. Type in the following details to log in to the Wireless Settings page.  Username: admin Password: sky (lower case)
    9. Scroll down to the Wireless Network section.
    10. Next to channel you’ll see a drop down menu. Select the available wireless channel you made a note of earlier.
    11. Select Apply to save.
    12. Check your wireless connection to see whether this has improved your broadband speed.
    13. If you’re still having issues, experiment by selecting a different wireless channel until you find the best option.

You can check your broadband speed in the My Sky app:

  1. Open the My Sky app and, if you haven’t already, sign in using your Sky iD details. If you’re new to the app, visit our My Sky app page to find out more.
  2. Select Manage account > Broadband & Talk > Broadband speed.