Keep your email account safe

At Sky we take the security of your data and information extremely seriously.

If your Sky email account has been accessed without your permission, as a precautionary measure we might lock your account. If you think it's been locked, see our How to unlock your account article.

To help keep your account as safe as possible, please ensure you regularly update your password and change any similar passwords you may use on other accounts.

You can reset your password quickly and easily online.

If you're using an email client (such as Outlook or Apple Mail), follow our getting started with Sky Yahoo Mail help guide, to sync the password, update the email client password and also check the settings if required.

For more information on what any of the technical terms used above mean, visit our Security glossary.

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Thanks for using our online services – if you do still need to contact us, please be aware that wait times may be longer than normal due to social distancing in our contact centres, but be assured we’re prioritising calls from customers who’ve already been online. We’re working hard to help you as fast as we can. We know it’s a challenging time for everyone right now. Thank you in advance for showing kindness and consideration to our team as they do their very best to help you.