Keep your email account safe

At Sky we take the security of your data and information extremely seriously.

If your Sky email account has been accessed without your permission, as a precautionary measure we might lock your account. If you think it's been locked, see our How to unlock your account article.

To help keep your account as safe as possible, please ensure you regularly update your password and change any similar passwords you may use on other accounts.

You can reset your password quickly and easily online.

If you're using an email client (such as Outlook or Apple Mail), follow our getting started with Sky Yahoo Mail help guide, to sync the password, update the email client password and also check the settings if required.

For more information on what any of the technical terms used above mean, visit our Security glossary.

Still need a hand?

Like most businesses in the UK we’re still not back up and running as normal. We have less people in our offices due to social distancing so we’re not able to offer our full services and wait times may well be longer as calls are being prioritised for our most vulnerable customers and those who have already been online.